Frontier Airlines

✅ Trip Verified | Philadelphia to Denver via Omaha. I will never fly with Frontier Airlines again. They kept changing my flight thru emails, then my flight was delayed. I missed my connecting flight, had to stay in Omaha which was 2 hours away from Vegas, also my luggage never left Philadelphia. I have been with my luggage for 2 days.

✅ Trip Verified | San Antonio to Ontario. Horrible, horrible service. The flight attendants are rude and inconsiderate. The price seems very affordable until you get to the website and realize that it’s only cheap if you only fly with a personal item. I will never fly Frontier again. Last time my girlfriend and I flew, we were delayed by 4 hours and we got a text message 10 minutes before our scheduled flight.

✅ Trip Verified | Denver to Little Rock. Frontier is unprofessional. My flight was delayed and passengers were not informed until 15 mins before we assumed the gate would open. On all of the monitors for departures, and online it says our flight is on time and we were all super disappointed once we found out we can’t board for another 2 hours. Unacceptable and unprofessional. Passengers should be informed at an early enough time to adjust for the inconvenience Frontier has placed on us. If we were not at the gate on time we would be denied our flight and turned around but it seems to be ok to the airline and staff to just tell people their flight is late without any concern, compensation or anything. This is why Frontier has bad reviews and unsatisfied customers.

Not Verified | Cleveland to Phoenix via Denver. Worst airline ever, delayed for 10 hours before cancelling because of mechanical issues! No updates from the staff for the last 3 of those hours until they cancelled it. They told us the only options was a flight on Tuesday mind you this was a Sunday. I was going to take them up on the hotel room but by the time they found hotels rooms it was 2 am. I bought a 600 dollar last minute with American so I slept at the airport. Thanks for the 25 dollar food voucher! And the 150 dollars in flight vouchers that have to be used before 90 days. I will never fly this airline. Pay the extra dollars saves you time and money in the long run

Not Verified | Philadelphia to Kansas City. Our plane was delayed due to mechanical issues for over two hours. No explanations given, and very little in the way of updates during this time. We paid extra for seats near the very front of the plane for more leg room but had to stow our carry-on luggage halfway back in the plane, causing us to have to wait for half of the plane to get off after landing before we could get our bags and leave. All of the refreshments and snacks are pay only. Want that half a can of coke and small bag of pretzels that you'd get for free on other airlines? That'll be $2.99. Each. The seats themselves were very uncomfortable. I don't know if it's due to a lack of padding, or a worn out seat, but I ended up with bruises on one of my hips from just sitting in the plane for three hours. Unless I have no other choice, I won't be flying Frontier again.

✅ Trip Verified | Seattle to Denver. Worst airline ever! Had to change my flight last minute and the rep I spoke with on the phone booked my flight for the wrong date. Rudest and most unhelpful people work at Frontier. I will never fly with this airline again. I have never been treated so horrible for a mistake by their staff. They have no sympathy and act as if they hate their jobs. Why are you in customer service people if you are a miserable human being?! I don’t appreciate that I was not helped at all when I shared how unhappy I was at their mistake. I was handed a small piece of paper with “call customer service!” That is the help that was given to me?! I would rather talk to an actual person and have them help me out versus spending another $300 plus on another ticket for their screw up. Beyond angry. All this could have been avoided if I received the slightest help or even a little sympathy.

Not Verified | Cleveland to Orlando. Found out 2 hours prior to our flight leaving that our flight was cancelled. No explanation or reason to why. Frontier would reimburse up to a certain amount to rebook our flight but of course flight prices are easily doubled on the day of flying. We ended up paying an extra $230 out of pocket and will now arrive at our destination 3 hours later which caused us to have to change airport pick up reservations and dining reservations also. This is the second unsatisfactory experience I have had with them in 4 months. I will no longer be flying with this airline.

Not Verified | Orlando to Detroit. Took a weekend trip to Orlando for a visit with family. Spirit on the way there was great. No issues. My flight coming back was on Frontier. Flight was canceled, had never happened to me before. I was handed a form letter and told to go find a new flight. No help no directions. Just a couple links that i am suppose to navigate on my phone in the middle of an airport. No flights out on any airlines till next day. I get a room and call Frontier. Almost an hr on the phone and they state that they will give me $400 and my ticket price which will basically pay for my airfare but i am stranded in Orlando for the night. The issue was a mechanical one and no fault of mine. I take care of my disabled husband. I not only missed a day of work but need to make arrangements for my husband and pay for a hotel. When talking to customer service they were rude interrupting and made no effort to try to rebook, no help with a hotel or any compassion at all. The ticket agents where just the same. Prices were not low enough to deal with the rudest, inconsiderate airline i have ever dealt with. I will not fly with them.. I will pay the extra for service and know i am protected.

✅ Trip Verified | Orlando to Nashville. This is the worst airline ever. At first my layover was delayed 3 hours to Ontario ca, then coming back on sunday oct.28 they canceled the flight to Nashville. As a minor flying alone they left me abandoned with no help booking me another flight. The last flight frontier will have to Nashville will be on Tuesday November 1. I asked for help but the people working for Frontier do not care and will just tell you to book it yourself. My friends mom bought my ticket and my parents tried helping by calling frontier to see if they can book me a direct flight to Nashville and they refused to because they don’t care about there customers. They handed out a paper and it just said that we have to pay upfront and book it ourselves. This is the first and last time I will ever use this airline.

✅ Trip Verified | Orlando to Nashville. My family and I were on our way back from vacation at WDW. We checked in the day before our flight. Paid for our check bag (which is a ridiculous fee by itself) prior to arriving to the airport. When we got to the airport, we dropped off, went through security, arrived at our gate no problem. After waiting at our gate, we assumed our flight had been delayed so I walked to the counter and found out the flight had been cancelled. No announcement made. The woman at the counter said I needed to go to the main ticket counter (outside security) and get my “letter”. This letter basically tells you you are own your own and finding other flights is on you. They will reimburse a portion but to find a flight home for the same day on any airline is outside of their reimbursement limit. The people at the counters were very unhelpful and showed no sympathy or remorse for our “inconvenience”. The next available flight they offered us was 48 hours later, but they would not cover hotel or other fees that we would acquire while waiting for that. We ended up renting a car and drove 9 hours home. You can keep your refund vouchers Frontier, we will not be traveling with you again.