Frontier Airlines

✅ Trip Verified | Detroit to Ft Myers. I had booked a flight for today on flight 914 which was cancelled due to the weather conditions. I received a text message that my flight was cancelled and the text said to wait for an email with further instructions which I never received. I then called Frontier to see about a rescheduled flight and was given 3 options: the first was to fly out of Cleveland at 3pm which was impossible considering I live 4 hours away and it had been 1:00 by this time, the second was a 9:50 flight for tomorrow which was booked? So not sure how that was even an option.... and finally a new flight for March 3, which is a week from my original date. Obviously these options are ridiculous and none of them were even remotely reasonable or accommodating. Therefore, I decided to get a refund which inconveniently will not be available for another week. I personally have never had such an awful customer service experience in my life with any airline in all the years of travel. I’m not sure how the 50 other customers on that cancelled flight got to where they are going. I feel that the goal of any business/corporation is to try their best to fully accommodate their customers and frontier airlines does not do that. I understand that weather conditions cancel and delay flights but to just throw your hands up and leave travelers fending for themselves is absolutely absurd. I will never book another flight with Frontier airlines again and will be telling as many people as possible to stay away from this company. I suggest looking into finding a solution to better accommodate your customers.

✅ Trip Verified | Orlando to Denver. They delayed our first flight so much so that we missed our connecting flight, then they refused to give us a refund on the flight that we missed because of them, after promising that they would wait for us because we had over 10 others that would be on the same connecting flight on our flight. They lied. Very dishonest. Very unethical.

✅ Trip Verified | My issue is not with the flight, but rather with deceptive practices on book a rental car. I was charged $192.89 for the rental car; however, only $150.40 was credited as a prepay. After a dozen or so calls to the twp companies, I finally got Frontier to admit they had pocketed the difference ($40.49) as a "third-party fee". However, this "fee" was not disclosed on the website or in the reservation. When confronted with this deceptive practices, the service manager I spoke to just kept repeating that Frontier could only provide information for the flight, not the rental car. There are other airlines out there, e.g., Southwest, that do not impose fees for facilitating car rentals and hotel reservations. Bottom line: don't make car reservations through the Frontier website.

✅ Trip Verified | Chicago to Puerto Vallarta. The flight itself was ok, after the delay of one and a half hours because of a mechanical problem. My issue is with the obnoxious, rude drunk women on board. She talked extremely loudly the entire flight. Also, she had several cocktails. She had snuck her own alcohol on board and was never without a drink in her hand. The flight attendants knew about her, knew she was extremely loud, and also knew that she was drinking her own alcohol and chose to ignore the whole situation! I was shocked the the attendants allowed this to happen. I suppose it’s just easier to ignore the whole thing. It was an extremely difficult flight for the rest of the passengers anywhere around where she was sitting. I do hope the flight home is without her! I won’t “be patient “ if it happens again.

✅ Trip Verified | Minneapolis to Fort Myers. Our flight was delayed because of broken plane. They kept delaying it until it was finally cancelled late in the day so we couldn't fly out on another airline. They promised the part was on its way and would be fixed by 7:30 am next morning. Instead of taking care of situation and getting another plane for us, they just delayed us the next day as well, saying the part didn't come. They lied to us over and over again. We only had a four day vacation in Florida from Minnesota, so we were so frustrated. There is definitely a need for better customer service with this airline. Not only did we sit in airport for 2 days and spend money on food and drink, we lost a day of our vacation. When I asked them what they would do for us, they simply said here is $100 voucher to use with Frontier. Like we would ever plan to fly with them again, not.

Not Verified | New York to Atlanta. This was my first time taking Frontier. I will never take it again. They charge you for everything is a sip of water. It's so uncomfortable and the stewardess was rude. There is no communication between the pilot and the customers. We were taxing for about 25 minutes and the pilot didn't say anything. It's hot and the seats were uncomfortable. I wanted to leave a 0 for overall rating, but it wouldn't allow me too.

✅ Trip Verified | Tampa to Chicago. My flight home was cancelled due to mechanical issue with engines. It happens. No problem. But, they absolutely cut bait on us once the flight was cancelled. They offered links for other flights that they’d reimburse for up to $500 total. But all the flights they linked to were sold out or were $1700. They gave us a number to call if we needed further assistance. I called, and was placed on hold 4 times for about 30-40 min each time over the span of 2.5 hours. They were uninterested in helping me find a way home after they cancelled my flight. They simply came out, handed everyone a piece of paper with two useless options and the phone number is sit on hold on and told us we were on our own. It’s that unbelievably poor service that this poor review is for. Don’t blame the employees. It’s their management. Employees are just the ones in front of the firing squad.

✅ Trip Verified | Sacramento to Las Vegas. I've never experienced a situation as bad as this with any airline in all the years I've been traveling. Our flight was delayed because the pilot did not feel comfortable landing in snow which was apparently coming down in Las Vegas? I verified that at the time it was supposedly snowing, it was actually raining. The gate agent was the rudest woman that many passengers said they'd ever encountered. She told us the flight might not leave, and the soonest flight we could get after today (Sunday) was Wednesday, so we could get a refund right away. Well, as we got to the ticket agent to get the refund, we learned the flight left with our luggage. They didn't care one iota, too bad, too sad. Lies, delays, rudeness, and then the agents started whispering, gossiping and laughing at us to our faces. The worst ever! Don't fly Frontier!

Not Verified | Denver to Orlando. Deplorable service! Flight departure was delayed over three hours due to a door issue. The desk attendants were far less than courteous. The "compensation" for the delay was a meal venture to McDonalds in the airport that was closed. Ridiculous at best. Dont waste your time and more importantly your money with Frontier.

✅ Trip Verified | Cleveland to Tampa. After a four hour delay, our flight was cancelled! Losing a full day of vacation! Now waiting hours for our luggage to be returned to us so we can spend more money renting a hotel room to try to fly tomorrow. I won’t be flying Frontier Airlines again despite the $100 voucher. Staff were not friendly about the changes or forthcoming with information. Don’t get lured in by the price. It’s not worth it!