Frontier Airlines

✅ Trip Verified | I booked round trip flights from Fort Lauderdale to Islip and on the way there was an hour delay but otherwise smooth. Service was great. I was in the front row and had ample leg room and reclining space and it was very comfortable. The way back, however, first the flight was delayed an hour due to internal Frontier issues. At this point the flight shouldn't have taken off at all due to weather at the destination predicted for this later time. Instead, we get to the destination to not be able to land due to fog. I literally saw the runway each time they tried to land and then it was a tease and they just went back in the air). After flying in circles for hours (almost 2), they finally decided to divert the landing. It was a mess. Everyone was standing on the moving plane fighting each other and Frontier did nothing to settle it. We were all also dizzy from all of the circles. After landing in the diverted location (3 hours away from the intended location) we were told we could not take off again until the next day and no hotels would be provided. I am currently waiting for this flight and it has already been delayed from the intended time. The forecast in the destination still says severe fog, Frontier just wanted to make the flight early enough where they can almost kind of prevent giving us somewhere to sleep all night. Let’s see how much longer this flight gets delayed, definitely not happy with my experience with Frontier and will not be flying with them again.

✅ Trip Verified | Denver to Pittsburgh. This was my first and last trip on your airline. From the headache of checking in forcing me to pay to pick my seat after an hour of checking in online. You lose my bag on a direct flight from Denver to Pittsburgh. They had us in our line for our flight and me and one other girl didn’t get our bag every one that checked in before and after did. Then the lady in Pittsburgh try’s to tell me she worked for you for years and you won’t pay to have it come on another flight. I will get it Thursday at best. So now i has to by dress shoes for work since my tennis shoes and dress shoes where in my bag so i can go to work. Then the lady questioned whether or not we were checked in an hour before like i was to blame. Which is a bunch of bs. Because everyone else in that line got there bags. This is your fault yet i felt like i was to blame. You should be doing everything in your power to make this right yet your too cheap to get me my bag. Poor experience all the way through with this airline. Nickel and dime people to death for terrible customer service.

✅ Trip Verified | Austin to Detroit. This is the absolute worst airline out there! Saving a few bucks isn’t worth it. Plus, those cheap flights are never as cheap as they advertise. You have to pay for your seat, cary on, check bag, food and beverages nothing is free. I got to the terminal & no one was at the front desk. Everyone knows how frustrating it is to feel like you’re going to miss a flight. Well imagine having enough time but no one is there to check your bag, which I paid $32 for. I bought a flight with Spirit because I knew I would never make it to my flight. When I get to the other terminal I see that my Frontier flight got delayed. I still could’ve made my 1st flight if a worker had just told us what was going on. But they left a line of like 10 people worried sick for who knows how long because I left. The difference with my second flight is that Spirit kindly canceled my flight for me & even fetched my checked bag from the room in the back & now I have a flight credit with Spirit. I tried to get a refund from Frontier & they didn’t even give me a reason why. They just said no because I missed my flight.

✅ Trip Verified | Boston to Denver. My girlfriend and I were seeking to sit next to each other on our flight this morning. Naturally, and understandably, we each had to select a seat and pay to do so. What wasn’t natural or understandable was why, for the exact seats, she was billed a higher price. We tried this on multiple days and seats. See the attached photos. I don’t know if it was because she was female, or had been on the website before, or fit whatever weird algorithm Frontier uses to upcharge people. But it was clearly not right. So I called customer service. Not the poor representative’s fault by any means, but her utter lack of English comprehension was not helpful, and it took 20min of her jumbling up words before I requested to speak with a manager. When I spoke with the manager, he told me that his system had it much more expensive, so we were getting a good deal regardless. Which was incredibly dismissive. As I saw it was getting us nowhere and this was something beyond his pay grade, I asked to be transferred to the survey so I could express these concerns. Instead, he hung up on us. I fly Frontier a lot for their cheap flights, but with multiple delays over my last few flights (which is usually not even announced until the last minute), poor customer service, no complimentary cups of water on board (odd way to save a buck), and more, I’ll be spending the same money for Spirit and/or other airlines.

Not Verified | Orlando to Jackson. Worst flight experience ever. I was supposed to land in my home town before 8am. They delayed for two hours and then finally let us board. We got halfway there when they turned us around and took us back to the departure airport because of maintenance issues. They got us off the plane and switched planes, making out new departure date 1:10 pm (original was 6:50 am). After waiting almost 2 hours again, they cancelled the flight because the pilot “opted out”. I had to cancel work shifts to be able to fly home and made plans and ended up losing an entire day (only had 4 days off) of being home (haven’t been home in months and it was my cousins birthday and hadn’t seen anyone in almost half a year) because of this airline. The cheap price is not worth the hassle. Will not fly with them again.

Not Verified | Denver to Spokane. This airline is an absolute joke. I had the smallest duffel bag with me, that I’ve flown with over 50 times this year, and not once have I ever been charged for it because it fits under the seat in front of me. I’m going to get on the plane and the mean lady said I needed to pay for it. They charged me $60 for a carryon.

✅ Trip Verified | Denver to San Francisco. Worst service ever my first flight was canceled waited two days to get a flight to San Jose the only flight available was to San Francisco. . I had paid extra for zone one isle seat, upon cancellation of my first flight. I was specific as to the location of the seat and was told it was confirmed, when I entered the plane I was not given the seat I paid for. In regards to customer this company failed miserably.

✅ Trip Verified | Philadelphia to Pensacola. On May 28 received email that flight time changes, spoke with representative and confirmed that flight time changed to 5:20 pm on June 6. During my check in paid for bags but wasn’t able to finish check in. Called customer services again and find out that flight canceled on May 28. Did not received any notification. To keep my family trip paid 2099.40$ for new tickets. Very unprofessional.

✅ Trip Verified | I took flight from San Jose to Denver on June 2 in frontier 594. Flight attendant blame that weather is bad but it was not. Flight attendants was not helpful at all. Very disappointed with Frontier and never fly again. Flight is canceled and they were giving other flight after 1 week.

✅ Trip Verified | Denver to Charleston. Worst customer service. Also making customers pay double for bags at counter. Don’t believe the cheap ticket hype, because their hidden fees add up to costing more than cleaner, more reputable airlines.