Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Terrible information"

(United States)

Trip Verified | Salt Lake City to Las Vegas via San Francisco. Terrible information on purchasing the flight, did not know I had to pay additional fees for a carry on, had a 20 hour layover and after the layover was asked to pay for carry on again! Flight was an hour and a half late, and the soda or beverage would have cost me an additional 4 bucks! Not cool Frontier.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSalt Lake City to Las Vegas via San Francisco
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"service counter was very nice"

(United States)

Not Verified | Denver to New Orleans. The young man, Daniel, in the New Orleans airport at the service counter was very nice, friendly, smiling and was very helpful with our checkin! I wasn’t very pleased with the airline changing my flight several times. But they accommodated us with taking care of our baggage fees. Not pleased that they nickel and dime you for everything and luggage fees are over priced!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to New Orleans
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"incompetent airline"

(United States)

Trip Verified | Chicago to Punta Cana. Frontier had officially given me my worst experience as a customer. For starters, my luggage never made it to Punta Cana so they provided me with $75 a day clothing allowance until I get my bag. I had to provide receipts for every purchase. For 3 days shopping I had to provide $120 out of my pocket for taxis which don't provide receipts and $140 in clothes receipts to possibly get refunded. On day 4 of my trip, they found my luggage in Denver and asked if I want it sent to the house or returned home. First of all, I flew international so how did my luggage get sent to Denver and since I spent hours shopping before my vacation, I chose to have them send my clothes. For the second time during my vacation, they lost my luggage again. I gave them the receipts of my clothes and phone charger at the Frontier desk in Punta Cana and they lost them. My baggage just came in today 2 days after my trip. They apologized and offered me a $150 travel voucher for my inconvenience. What a joke. I hope this is enough to deter anyone from using this incompetent airline and getting treated so poorly. I hope they figure out that is not how you treat first time customers and expect return business. I hope this will help in making airline decisions. P.S. I paid over $1000 for 2 round trip tickets to get treated like this. Buyer beware!!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Punta Cana
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed 3 times then canceled"

(United States)

Trip Verified | Buffalo to Orlando. When it was time to return to my home town, my flight was delayed 3 times then canceled 1 minute after I got a “delay” email. The customer service was terrible. They would not book me another flight home, they would not give me my money back, nor would they accommodate me and my Family having to pay for our own hotel! They also threatened to have me arrested because I was asking to many questions! Gave me two minutes to get out of Line and leave their section at the airport! Over $800 wasted on frontier airlines. We had to stay another 3 days at the airport and no food nor vouchers for us to eat!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBuffalo to Orlando
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight was horrendous"

(United States)

Trip Verified | Islip to Orlando. Not even for free will I fly this airline again. The ground crew were very accommodating but the flight was horrendous. After I made my reservations I wound up in a walking boot due to a foot injury. No issues at all, provided wheel chairs and moved my seats to front of the plane upon request. I knew not to expect internet, food, etc. as it was a no frills airline. So no issues there. Flight to Islip went without a hitch, seats not as comfortable as other airlines but also paid half price of other options. Flight back to Florida, now that is where the issues began. At 1:15 am the day of the flight I receive a text that the flight was to be delayed 8 hours. Our 12:55 flight now scheduled for 8:55pm. No explanation, no other options. Fortunately, we have family near airport so dropped off rental car and was picked up. While there I went to Frontier counter to speak to rep to see if anything had changed and what were the chances the flight would be canceled. Of course no answers. Only that the next flight out was on Thursday, it was only Monday. The other options, maybe, would be another flight in the am although not scheduled or a voucher up to 500.00 for another airline. In the meantime, left in the dark. Well the flight that was now scheduled for 9:07 finally departed at 10pm and arrived in Orlando at 1am. The flight crew was a joke, never have I seen such an unprofessional group of flight attendance. They talked the entire flight with another group of flight attendants they were apparently returning to Orlando. We were sitting in row 2, the other flight attendants in row 1. They complained about their day and yadda yadda yadda the entire flight. I was so exhausted I managed to sleep for 2 hours.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIslip to Orlando
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worse flight ever been on"

(United States)

Not Verified | Worse flight ever been on, where to start, changed our flight plans more then once, no internet, no movies, no food unless you want to pay 4 dollars for a can of soda or more. Was on the plan from Orlando to Salt Lake, a 4 hour trip lasted all day, from 4 PM till mid night with one layover (which was delayed half hour)and one stop where I had to wait on the plane for an hour with a baby while the airline was getting ready for new quests. Finally got to my destination to come to find out that they lost my baby's car seat. You pay 50.00 for all bags including carry on. If you are looking for complimentary there will be none on this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Salt Lake City via Sioux city
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly with them again"

(United States)

Trip Verified | Los Angeles to Denver. Don't fly with them if you do have work. You have to have plenty of time for waiting without notice. I flew from DCA to LAX and have one stop at DIA. Both flight was delayed one hour each. That's so terrible. Believe it or not my flight back from LAX to DCA was delayed again! Plus, they don't have complimentary snack or beverage (no water too). The seat is not comfy at all. No WiFi, no screen and no any entertainment. I could say that I will never fly with them again. If you already booked the tickets, I wish you luck.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Denver
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"no one was rude or unwilling"

(Canada)

Trip Verified | Buffalo to Orlando. Travelled Frontier for the first time this week with 2 other adults and 2 children. Flight ended up costing more than expected but still less than major airlines. Both flights were on-time, had no trouble boarding or deplaning, some employees were less cheerful than others but no one was rude or unwilling to assist. I've read many bad reviews about this airline, but I cannot say that our experience was negative.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBuffalo to Orlando
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"cold and rude performance"

(United States)

Trip Verified | Tampa to Cleveland. I purchased a ticket for my disabled daughter who lives in Florida to see me in Cleveland. She had been hit by a pick up while walking. She is walking with a walker now but only for a couple weeks. She flew alone and the airline was notified that she was disabled and would need assistance, we were told we would be able to assist her at the gate via a gate pass. Drop off went smooth, no resistance allowing Grandma to escort her to the gate. Things went south when I arrived to pick her up. I approached the ticket counter to obtain the gate pass. The plane was due to arrive at 8:35. I arrived at the counter at 8:00 knowing the plane left Florida 45 minutes late. I was met by what I later learned was the counter supervisor. I explained my goal and she immediately started scolding me for arriving at 8 and not earlier. I let her know that I will handle the delay with security and kindly asked for the boarding pass. She looked up my daughter and after noticing she was over 18 she quipped "I can't tell you if she is or is not on the plane" after re-explaining my situation she did not care. I stepped away from the counter called the airline help #. They were kind, noted the system and told me to try again, that there should be no problem. By this time the supervisor was gone. The lady now helping me stated she was not looking in the system and that her supervisor had already made a decision. I stepped away and called home office again. They asked me to take the phone to the counter and they would speak to the lady, I did so and the lady refused to talk to the home office by simply ignoring me and asking for the next guest to come forward. In the end I waited another hour (30 minutes after the plane landed) not knowing if my daughter who again could barely walk and had a traumatic brain injury which has altered her mental state would be assisted or would be scared to death because she was alone. She made it to the front with the help of the airport (not airline). Bottom line, I have never seen a more heartless cold and rude performance from a group of people in the service industry. Horrible way to accommodate the disabled and horrible way to treat fellow human beings!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Cleveland
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not fly this airline"

(United States)

Not Verified | Miami to Philadelphia. Do not fly this airline - no amount of savings in the world can make this truly miserable experience worthwhile. 8 hours of delays in the Miami airport, with the departure time pushed back by an hour at a time with no explanation as to why. I booked this flight so that I could be home by 9pm before a job interview the next day. Instead, I landed at 5.30am. This airline should not exist. Do not put yourself through this.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Philadelphia
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no