Frontier Airlines

✅ Trip Verified | Detroit to Orlando. I am very disappointed with Frontier Airlines. My flight was supposed to leave from Detroit at 10:09am and is now delayed until 2:30pm because battery acid was spilled in the cargo area. I do not recommend Frontier, and I will not be flying with them again after my experience.

✅ Trip Verified | San Diego to Denver. I will never fly Frontier again. There were 3 of us traveling together. The flight was delayed and then rescheduled to the next day. They would only give us 1 voucher for the 3 of us for the hotel. We had a difficult time finding a hotel and restaurants that would accept their vouchers. The whole incident was handled poorly.

Not Verified | Denver to Orlando. It will definitely be the last time I ever fly with them! They made my travel a living nightmare. My honest opinion their too expensive for the quality of service you receive. Pay the money to fly a different airline, it's worth out! From the moment we went to check in, they were yelling at you and if they weren't yelling at you they were ignoring you, rolling their eyes, or making snooty comments. Their flights are never on time. If you're flying with young children I recommend not taking this airline. If you don't purchase where your sitting you'll probably be on the other end of the plane than your child. "And there's nothing there gonna be able to do about it." If you have a stroller make sure it's very sturdy and cheap. It will be thrown around and if pieces come off of it, they will just throw it away. And they will enjoy telling you that. Don't bother going to customer service because they're just as useless and disrespectful as the rest of the staff. By the look on their face can care less about what you got to say to them. They will tell you that "if they find anything they will probably just throw it away". If you're flying solo or just adults with a carry on it might be worth flying with them. If you can handle the rudeness, disrespect, and not being on time.

✅ Trip Verified | Nashville to Chicago. Frontier cancelled this flight just as we arrived at the airport, due to some issue on their side. Since they have no partnerships with any other airlines, their offered option was the next Frontier flight, which was 2 days later! Missed 2 days of work and had extra expenses with pet boarding, hotels etc. After spending over an hour on the phone with customer service and escalating to the supervisor, their "customer service" compensation for my "inconvenience" was a $25 travel voucher. By far, the worst customer service experience I've ever had in my life. will never fly this airline again nor recommend this airline to anyone either. Please do yourself a favor and use an airline that cares for their customers and has a real level of customer service. Would have rated a "0" if permissible.

Not Verified | Atlanta to Las Vegas. I booked a flight with my family and had no knowledge that it was a requirement to check in early or the previous day for our family to be able to sit together. They didn’t care if my family sat together or not and said we should have just paid extra for us to sit together. It’s not really what they said, but how they treated the situation. It was very apparent that it wasn’t important to them. My Frontier flight to Las Vegas has been a bad experience today, with no one willing to help. When asked if there was something that was able to be done I was told “let me check”, without looking at his computer screen then followed by “there’s nothing I can do to help.” On top of this, the rude representatives talked about customers behind their backs as soon as they walked away, in front of other passengers waiting at the desk. Along with complaining about other team members behind their back. But it wasn’t not being able to sit together that pushed me to write this review it was the blatant lack of care that made me feel it was my duty to warn anyone from dealing with the mess they call an airline team.

✅ Trip Verified | Philadelphia to Dallas Fort-Worth. Imagine the slimiest, most immoral, dirtiest cheat of a car salesman you can think of. I would like to enter a review of how the actual flight was, but I wouldn't know, because Frontier decided they wanted to cancel my flight 1 hour after it was supposed to depart. This is bad enough, but they then refused to refund the cost of the flight after they said they would. They handed me a paper saying they would reimburse the cost of my next flight up to $400 if I submitted my ticket. I did this, and two weeks later, I received a follow up email stating they would not refund the cost of my flight because it was cancelled by the ATC. I called customer service and they said I was a no show, which is a lie. Frontier doesn't care about the customer. I don't even think they care about money because the way they run their business is idiotic. In summary, I paid $200 to be told by their horrible customer service that I didn't show up to a flight that was cancelled, despite having the baggage tags to prove it. Unfortunately there is no option for negative value for money.

✅ Trip Verified | Phoenix to Chicago. My flight was cancelled and I received my notice at all - no email, no SMS. I was continually checking the flight status on the airline site and it was not shown as cancelled. I only found out when I arrived at the terminal. Frontier cancelled the flight for "weather" (standard snow) but I knew that other airlines were flying out such as AA, United and Delta. I was offered a flight 6 days later which I could not accept. They offered no other options. Because of my work schedule and monetary reasons, I was forced to buy a ticket on another airline which was six times the cost because it was a last-minute purchase. Their customer care offered no compensation for the huge inconvenience and cost. They even claimed they sent an email about the cancellation. That is not true. I purchased my check-in bag online after the supposed cancellation email and I received an confirmation email for the purchase. I also received an email the day before for early check in. So their claim rings hollow. When I told their customer service about my issue, they responded with a canned message. No empathy, no concern. I will never book with Frontier Airlines again and I recommend the same to anyone reading this. Save yourself the misery.

✅ Trip Verified | Direct flight from Fort Myers to Milwaukee was cancelled. Frontier staff did nothing to help the passengers find alternate flights home and left all the passengers to figure it out on their own. Now will not receive reimbursement check for 4-6 weeks. Horrible airline that I will never use again.

✅ Trip Verified | Cancun to Denver. Do not fly this airline. The worst airline I have ever flown on. Had a diversion due to an emergency and had to land at a different airport, no drinks or snacks were offered during the sit on the runway for over an hour. Sent us out at the Dallas airport with very little info. Most passengers were lost and as we tried to get through security again, no one knew about the emergency landing so we were kicked out of lines only to have to go through 2 more times. Offered a $15 voucher for $500 tickets.

✅ Trip Verified | Norfolk to San Diego via Orlando. Flight booked for my adult daughter through Priceline on frontier. The first flight boarded but didn’t take off. After an hour my daughter got off the plane. Weather issues (not the airlines fault). The connecting flight also was cancelled. The first flight took off 7 hours later. We already left the airport with a phone number the airline gave us to rebook. Called the number for 4 days. Only got through twice and was hung up on. Today I had Priceline call and connect me with frontier and I was hung up on by frontier again. Called Priceline again and they were going to stay on the call until it was completed except they could not even get through to frontier. Waited a couple hours and called frontier again. I finally got through and the representative repeatedly informed me that we were a no show and the flight had taken off! I told him that I have an email that says the flight was cancelled. He then asked if we were even at the airport and maybe we were a no show. I asked him if he could see the $50 charge for her bag. He said yes. So obviously we were at the airport since we paid for it at the counter. He then told me again that the flight had taken off. Every time I was speaking he would talk over me. 2 other family members had their flights cancelled on the same day but were flying on a different airline. They had no problem rebooking. I was informed that my only option was to receive a travel voucher refund and I could then book a new flight on frontier. No thanks! In the end I received a refund and will book her return flight on any other airline. I will never fly on Frontier. If you have a problem their customer service is horrible.