Frontier Airlines

❎ Not Verified | Charlotte to Las Vegas. My first flight on Frontier Airlines was great. Very enjoyable and comfortable. The entire staff was excellent. The only negative thing was having to pay for my checked baggage otherwise, I give them a five-star rating. Would definitely fly this airline again.

Not Verified | Salt Lake City to Nashville via Denver. Today has been the absolute worst travel day of my life thanks to Frontier. This was my first and last time flying this joke of an airline, as they have disappointed at absolutely every opportunity. Firstly, my first leg flight was delayed almost 3 hours, and we weren’t offered so much as a free soda as compensation for the inconvenience. In fact, I was told that there was a charge for everything except water. The staff was indifferent and the landing the roughest I have ever experienced. Then, they changed the gate for my connecting flight at the last minute without any notification whatsoever, causing me to almost miss my connection. Then, that flight was also delayed because they decided to kick off an elderly man for being “unaccompanied,” and then threatened to kick off all the passengers who spoke out against this cruel and unnecessary act. I am not the kind of person to get salty about little things, and this is the first negative review I have written about anything, ever, but I have had such an exceptionally bad experience I feel the need to speak out. Please, pay the extra 50 to 100 bucks and fly with a halfway competent airline. I know I will.

✅ Trip Verified | Philadelphia to New Orleans. This will be my first and last time flying with Frontier. I was told 2 hours before the flight was supposed to take off while I was checking in my bags that the flight was cancelled. The reasoning: because there was no pilot. That made absolutely no sense to me. There was a national convention and about 75+ other sisters from my sorority were just as confused as I was. Instead of trying to find another flight ASAP, our only options were to fly out the next day, get a refund, or find another airline. Other airlines charged anywhere between 500-1000 dollars to book the day of. Frontier wouldn’t reimburse until days later. The worst of it all? They only gave a $100 voucher. Who can travel with $100?! Long story short, Frontier is very unprofessional and I don’t see myself giving them a dime ever again.

Not Verified | Flight wasn't bad on the way there, but one of the flight attendants on the way back was extremely rude. They lost my wife's bag en route to Las Vegas, which pretty much put a damper on the entire vacation. It's been a few weeks since we filed the initial report with the Frontier's baggage claim staff, and I haven't heard anything back except for automated emails. I called today to find out what was going on, and they told me I needed to file a 3rd report in order for them to track the bag. From what I've seen, no one at this company is aware of their processes and they are not willing to answer my questions regarding compensation for my bag or divulge any meaningful information. The worst part is I was foolish enough to sign up for the "Discount Den", and, according to the "customer feedback representative" I will be unable to recoup that money. So I will be able to get discounts on flights for the next year from an airline I will never use again. Great. Go ahead and just fly American, Southwest, or Delta and save yourself the hassle, you get what you pay for.

✅ Trip Verified | Our flight was to leave Philly at 5.40pm on 6/28/19. We boarded and were told that due to some minor storms in Allentown many flights were being rerouted and so the tarmac was backed up. We were number 27 in line for take off. Everyone waited patiently and approx 2 hours later we were told we were getting ready for flight. A few minutes later the pilot got on and told us that we needed to head back to the gate because if we flew at that time, he would be over the 9 hour limit of time they’re allowed per day. I would assume they could figure this out when we were number 27 in line. We were told that hopefully they could get new pilots and we were given $15 vouchers for food (but at this point it was 8.30 and the restaurants in the airport closed at 8.30). We waited and reboarded at 10.45, hungry. Many people had left to other flights. Once boarded we were told by the pilot that this particular plane flies on computers and the computer was down. (Makes a passenger a little uneasy.) So it would take 5 minutes to reboot. At this point people got very anxious and they tried to reboot a second time and a third. I went up and asked that the staff explain the situation as people were getting very scared and another woman asked if we would be refunded if we left. Most Staff said they could not guarantee refund but one staff stepped up and took those that wanted to get off out and did fully refund the flights. Even the one staff member said she didn’t blame us for being concerned. It wasn’t explained very well. The flight eventually did leave at 3 am (I believe) and did make it. But those people sat for numerous hours on the plane and in my opinion a pretty nerve wracking situation as far as safety (from passenger perspective). We ended up altering our vacation by 3 days and booking on another airline at 3 times the price due to last min tix. For 6 ppl, it was a huge expense and our jobs were affected by date changes. If you have a set schedule choose elsewhere.

✅ Trip Verified | I tried to fly Frontier Airlines from Dallas to Philadelphia on Sunday June 7 2019 on the 11.26 pm flight but to no avail. After 5 text messages on delays, delays, delays they finally cancelled the flight at 1.11 am on Monday morning. After sitting in the airport all night into the early morning Frontier cancelling the flight after Spirit and an American Airlines flight arrived from Philadelphia who departed nearly the same time as Frontier would have from PHL all arrived in Dallas. You certainly cannot blame the weather. We were offered re-booking on Frontiers next flight out of DFW, on Tuesday. You of course would have to sleep 2 days in the airport because Frontier does not offer any compensation for hotel, rental car, food. Nothing. We were told by the gate agent that you can get a refund in 5-7 business days just go on Frontier website and fill out their forms. Just seems a little suspicious that 2 other airlines flying the same routs did not encounter any "bad weather". I think that Frontier just has bad logistic planners!

Not Verified | Denver to Boston. Never fly with these scammers. My flight was delayed 2 hours (initially for unspecified reasons) and when we boarded the plane, the flight attendants announced that the pilots should arrive any minute. After an hour when they still had not shown up, we were deplaned, and the flight was canceled about 4.5 hours after we were supposed to depart. The customer service person told us we would likely get vouchers for $400-500. The vouchers we got? $100. Super unhelpful and unprofessional. You’re better off staying home than flying with Frontier Airlines.

Not Verified | Absolutely awful company. Do not, I repeat, absolutely do not ever fly with Frontier. They claim to be the cheapest flights around then proceed to charge you for every single aspect of flying - you want to sit by your child? $25 per person, per way to sit by your own child. Bags? A purse won't even cut it for a carry on - another $38 per bag, per person, per way. Absolutely insane. We had to cancel one of our flights ($150 flight) for outside reasons and the representative charged us $119 each ticket to cancel. They, then, added a cherry on top by saying that we did not actually get the money back, it was in a travel credit with their company. So we didn't even get face value for our tickets! They explained that they can transfer our tickets to another flight time - perfect. Or so it sounded. Nope. They charge you $119 to transfer tickets as well! They charge you to the same amount to lose you as a customer by canceling as they do to keep you by transferring - no benefit of transferring. Trash company ran by money hungry awful humans who claim to be the best, cheapest flight option. Never trust these scammers. They get you with fine print and shiny cheap labels that are quickly overtaken by baggage fees, seat assignment fees, and the list goes on. Never in my life will I ever give this company my business again, and I pray you don't either.

Not Verified | Dallas Ft Worth to Philadelphia. Do not book Frontier. June 17, 2019 Frontier cancelled our return flight 4 hours prior. Recourse: next flight 5 days later. Nothing else: no assistance booking with other airline or hotel, no accommodations. Just: good luck, so long. Two terminal attendants just to deliver this line, nothing else. I ended up eating $800 new flights and extended rental car to fly home. Will never book with them again.

✅ Trip Verified | Tampa to Las Vegas. After 8 hours of saying our flight was 'delayed', they finally cancelled it. They printed a letter stating we had two options - one to book another flight with Frontier and receive $500 in travel vouchers, or book with another airline and receive $500 in travel vouchers. I found another Frontier flight online for the next day (24 hours later), however the representatives at the flight desk were telling all of the other passengers the next flight wasn't available until 2 days later. I brought my computer and the flight I found to the receptionist and she pulled me aside and asked me not to tell other passengers this flight existed! And told me not to book it with my card and kept pushing that she would book me personally. They were so shady about the whole thing, but we were desperate to get home. They were nice enough to book us a hotel for one night - not two nights. So, we checked in at 5AM and had to check out at 11AM! We had to pay for the extra night, food and transportation to the hotel ourselves!! After all was said and done, I called Frontier about my $500 travel voucher they promised and was told I no longer qualified because the receptionist booked my flight - not me! Looking back, she purposefully conned me into booking the flight herself so Frontier wouldn't have to give me any sort of travel voucher. I'm out over $400 from the extra day/night in Las Vegas.