Frontier Airlines

Not Verified | I fly frequently and had my first Frontier experience this week. They cancelled my flight and were only able to offer a flight four days later. There was no inclement weather whatsoever. I was given the option of staying where I was stranded and paying for three days of accommodations or getting half a refund on my ticket while I had to pay triple the price to get my one way ticket from a different airline due to the last minute cancellation. I cannot believe this is considered a legitimate business. I truly have never seen such bad business techniques in my life - agents yelling over me while I was calmly talking, rude and condescending comments, and zero apologies for the cancellation, inability to book me on another flight, and stealing koney from me. I was also on the phone with them for 5 hours total the day of the cancelled flight. Complete train wreck situation. Above all, they were dishonest and practiced slimy business the entire process. I will obviously never fly with them again but absolutely want to warn others as I would hate for more people to get taken advantage of too. In reviewing other people's reviews I came across someone who gave a "how to survive a Frontier flight" review. I would add to expect to be scammed, disrespected, lied to, and treated less like a customer and more like target. Don't be their next victim!

Not Verified | Delayed flight for 2 hours. Boarded plane at 12:30 AM and when all boarding was completed flight was canceled. They had no crew. Claimed it was weather related. No compensation. They are awful.

Not Verified | Orange County to Denver. I am so irritated with this airline. Do not be fooled by the “less expensive “tickets on this absolutely terrible airline. They have zero people or service skills and repeatedly fail every time I’ve made the mistake to fly with them. Never again will I willingly give this company my money. Stay far away and pay the extra few bucks for a company that cares about your experience and time.

✅ Trip Verified | Syracuse to Phoenix via Denver. Frontier Airlines will not allow you to check in for your flight and print boarding passes if you are not checking a bag or declaring that you have a carry on item, they make you check in at the airport and get your boarding passes from the customer service rep. My kids were flying with only one personal item each and therefore could not check in online. The website said to get to the airport 45 minutes early to check your bags and get your boarding pass. My kids having no bags to check showed up at the Frontier counter 42 minutes before their flight. The Frontier Airlines customer service rep at the Syracuse Hancock Airport refused to issue my kid's their boarding passes for a flight that was not set to depart for another 42 minutes, claiming that it was a TSA guideline that kept her from doing so. This was at an airport that two days later my family of 5 showed up to the airport, checked 2 bags and received boarding passes from two different airlines and got through security (even with two of us going through more extensive security checks) all within 10 minutes of arriving at this airport. I have arrived at the Phoenix Sky Harbor Airport 30 minutes before a flight and never had an issue getting my boarding pass or getting on my flight, but then again I had not tried that with a Frontier flight. The Frontier Airlines rep is not a TSA employee and therefore should have issued the boarding passes and then if TSA had a problem with the time they arrived they could have handled it. This was unacceptable behavior and we are out almost $700.00 for these two flights and my kid's lost two days of work. I will never fly Frontier again and with 3 of my 5 family members working at the Grand Canyon National Park we will be sure to help spread the word to the 7 million visitors we get each year.

✅ Trip Verified | Kansas to Philadelphia via Denver. The procedures within this organisation are dismal. At check in the have insufficient staff which leads to lines. There is no useful communication directing people where to line up when the limited ribboned areas are overflowing. The check-in process for me took 58 minutes, and I had prepaid my bags. Our flight was then delayed by 85 minutes to 9:40 but did not commence boarding until 9:45. Passengers were checked through to the sky bridge until it was full, with no air conditioning, but not onto the plane. This was due to a ‘maintenance issue’ but the procedure was not in place to either communicate a further delay or to prevent passengers being checked through to the sky bridge. There appears to be a culture of getting the job done without having a systemised procedure.

Not Verified | I was recently a passenger on the flight on July 6th from Philadelphia to Orlando. On the way there we were supposed to arrive in Orlando by 4 pm. Due to their being a rain storm in Orlando, we were delayed a good while and had to stop at Tampa International Airport for more fuel. We ended up flying into the rain storm in Tampa instead of just flying to our destination in Orlando. Because of this, we did not arrive at our Disney resort until 12 am. I was fine with that since I know that this was just to ensure that we were safe rather than traveling through a storm. We knew passengers on our flight here from Philadelphia who got off in Tampa and said they would not be returning through Frontier. We were still hopeful and gave the company another chance. Then on what was supposed to be the day of our flight back, we were delayed some more. Our flight was set to leave on July 11th at 2:01 pm. We were then told that our flight had been delayed until 5pm. At about 4:36 pm we were informed that our flight had been cancelled. Our family members back home had already left for the airport waiting for our arrival, and we then had to tell them to turn around and go back home. We were forced to book another hotel room for the night and had to wake up extremely early on July 12th to make it back to the airport. We were not given any food vouchers, hotel vouchers or any other accommodations that airlines regularly make for people going through these issues. I had to miss work the following day, July 12th due to all of the travel changes and delays. This travel experience inconvenienced my whole trip and made me realize that I'll never use Frontier again.

✅ Trip Verified | Seattle to Cleveland. I couldn’t drop off my luggage until 2 hrs before departure, even though the TSA line was long. The flight was continuously delayed with no mention by the gate attendant. (it could have been nice to get an announcement every time the time changed) Later on she was doing it more but nothing compared to other flight experiences. 3) The flight was delayed 5+ hours. This delay was known prior to the initial departing time. However, it wasn’t until 2.5+ hours after the initial departure that the line decided to cancel the flight due to employee fatigue. I understand the extra workload is a lot for them. However, prior to departure time it was known the flight was delayed 5+ hours. If they knew the extended hours meant the employees couldn’t work, why didn’t they let is know earlier? My family could have booked another flight during that time. My family could have been home! Never again am I giving my money to Frontier.

Not Verified | I was scheduled to go to IAD from MCO on 7/11. I am sitting here on 7/12 at a motel, I had to book last minute because Frontier decided to cancel our flight. When I first arrived there was no staff at the podium. Received the first info on my nightmare by text. There was some rain in DC. I sat for hours to be told “delayed, delayed, delayed”. Then we finally board the aircraft and taxi for positioning. Long story short on that, we sat on the plane for 2 hours, only to run low on fuel, be deplaned and have our flight cancelled. Why? Not because of the weather that had finally cleared, but because the crew had “been on the clock too long”. Not one comp was offered for the trouble. I came to MCO at 11 am. Left at 8.30 pm. I am a Type 1 diabetic who mentioned low blood sugar. Nothing was offered. Not a soda. Not even water. I feel like the discount price comes in the form of you being willing to accept the treatment of cattle, not the treatment that human beings deserve. No compassion. Just indifference. I am rescheduled to leave Sunday. We’ll see how that goes. Next time though? Going back to Delta. Would rather pay more and actually get there.

❎ Not Verified | Charlotte to Las Vegas. My first flight on Frontier Airlines was great. Very enjoyable and comfortable. The entire staff was excellent. The only negative thing was having to pay for my checked baggage otherwise, I give them a five-star rating. Would definitely fly this airline again.

Not Verified | Salt Lake City to Nashville via Denver. Today has been the absolute worst travel day of my life thanks to Frontier. This was my first and last time flying this joke of an airline, as they have disappointed at absolutely every opportunity. Firstly, my first leg flight was delayed almost 3 hours, and we weren’t offered so much as a free soda as compensation for the inconvenience. In fact, I was told that there was a charge for everything except water. The staff was indifferent and the landing the roughest I have ever experienced. Then, they changed the gate for my connecting flight at the last minute without any notification whatsoever, causing me to almost miss my connection. Then, that flight was also delayed because they decided to kick off an elderly man for being “unaccompanied,” and then threatened to kick off all the passengers who spoke out against this cruel and unnecessary act. I am not the kind of person to get salty about little things, and this is the first negative review I have written about anything, ever, but I have had such an exceptionally bad experience I feel the need to speak out. Please, pay the extra 50 to 100 bucks and fly with a halfway competent airline. I know I will.