Frontier Airlines

Not Verified | Hartford to Ontario via Denver. When I checked in, the clerk saw I had a carry on — I said I wasn’t checking it and he did not advise me that I would have to pay extra. When I got to the gate they told me it cost double to pay at the gate. $60 extra one way to carry on my bag. I will never fly Frontier again if I can help it.

✅ Trip Verified | Seattle to Denver. My flight was for 24 July at 6:35pm, the flight was delayed by 3 hours that we didn’t get any notification for till we got to the airport. At the airport, Frontier does not have any kiosk for self checkin or printing boarding passes. There was one counter with 2 frontier employees that were helping the almost 100 passengers in line. I waited in line for almost 2 hours just to get to the frontier rep. Horrible customer service. They had no valid reason why flight was delayed except technical issues. They donot care about their customers or their customer’s time. A gentleman in line had an overweight bag which they made him pay for the extra lbs. They could have just let him take those few lbs without having to pay that extra money as a way of compensation for the 3 hr pls delay of flight. Horrible! Donot fly Frontier!

✅ Trip Verified | Salt Lake City to Boston. We had a few flights scheduled with Frontier Airlines on June 29th, 2019. The first flight out of Salt Lake was supposed to depart at 10:10 AM but there was a delay because the plane that we were supposed to board had not arrived on time. We understand that with flying there can be delays so this didn't bother us too much. We ended up departing Salt Lake City to Denver around 10:40 AM. Once we had arrived at Denver w started our scheduled 6-hour layover to our next flight with Frontier to Boston. The flight was scheduled to depart at 6:15. The flight was again delayed but with no notice this time. We waited around for 1 hour before even being able to board the flight. Then we had to wait an additional hour for our flight attendants that were landing on a different flight scheduled to arrive at 6:25. First of all, if all the flights had been on time, I would like to know how we were expected to leave at 6:15 when our flight attendants were not expected to land until 6:25. Not surprisingly there flight arrived 40 minutes later then the scheduled 6:25. At this point we are noticing a theme that all flights with Frontier have been delayed due to what seems to be poor scheduling and even the pilots were extremely frustrated. Every person between TSA, stand in flight attendants, pilots and passengers were extremely frustrated with the lack of communication and issues that seemed like they could've been avoided from the start. I have never had such a bad experience flying from Salt Lake to Boston before. These issues definitely seemed to be avoidable and even if they weren't, the communication and empathy for our frustrations could've been a lot better since there was a definite lack of both. Due to the great inconvenience and horrible service, I am requesting to have a refund credited to my card that I had purchased the tickets from. Our experience was so awful we will never be flying with Frontier Airlines again. This was absolutely unacceptable.

✅ Trip Verified | Denver to Washington Dulles. On July 22, 2019 I went to the airport to board my flight from Denver to Washington Dulles. When I arrived I found out the flight had been canceled. There was no explanation why. When I went to customer service at the airport they handed us a piece of paper which said we could get a refund on our ticket Or a book a new ticket and they would reimburse up to $500 in two weeks. The result was after speaking with other passengers that everyone who did not live in Denver or surrounding lost some of their own money even though this was not their fault. My flight cost $560 in addition I had to lay that money out and send documents and I’m now hoping in two weeks I will get $500 back. There was a car option to drive but no hotel option. A woman sitting in front of me on the United flight I rebooked to get home that day told me she spent 100 or more dollars of her own money. I would really like to know how this is even legal. They sent us a coupon code for $100 on a flight. The people I spoke with all said they will never fly Frontier again

✅ Trip Verified | Baltimore to Orlando via Houston. My first experience on Frontier will be my last. I have flown countless times on various airlines, including budget airlines in Thailand, Guatemala, and Panama, and have never had such a horrendous experience. After being delayed over an hour we finally boarded our plane, I was content thinking my checked bag was safe and sound under the plane. It is nice boarding with a small personal item not having to find room for a carry-on bag. The flight landed late into Houston and I began the rush to the baggage claim, anxious to get some shut-eye in my own bed. After waiting for close to an hour for my bag, me and three others were left bagless. Moving upstairs we found some Frontier representatives on their phone confused as to how our bags did not arrive. Over the next three days, I was put through endless circles of atrocious outsourced customer service representatives. Throughout this time I chatted with about 20 different customer service reps and various airport staff; hearing different stories. My bag had been found and lost again once, and then permanently lost, with zero concern, assistance, or assurance from Frontier. On day four I took matters into my own hands and begun contacting airport baggage service offices. Finally, I was dealing with friendly and understanding airport (not airline) staff. I seemed confident my bag may indeed be found. Day 5. My girlfriend and I began to compile an Excel spreadsheet with all of our missing items in the checked bag with the corresponding dollar amount to bring to a Frontier supervisor at our closest airport because we still had no news about our bag. Frontier had told me every day I would receive an email and phone call within the hour pertaining to my bag and I never heard a word. Day 6. I receive a call from IAH (Houston) baggage service department that my bag had been found! Another airline sent this bag on their plane when Frontier brought it to them days later. I still never heard an apology or was refunded for any submitted expenses from Frontier.

Not Verified | West Palm Beach to Islip. This is my third flight with Frontier and the third time a flight has been delayed! This airline should ever ever be your first choice when searching flights! Unless you’re desperate go anywhere else. Terminal crew are rude and abrupt. In Flight attendants are inattentive. Bought the same drink on my flight down that my seat neighbor bought. Attendant gave her two bottles of vodka for her beverage because she in conversation she said she had five kids. Same drink he gave me one bottle. Never asked how many kids I have. (Five too) In general your tray table is too small to hold your drink and your cell phone. Seats don’t recline. By the time you pay for a carry on and anything else they nickel and dime you for, you could fly another airline. There are truly no savings on this airline in reality.

✅ Trip Verified | Norfolk to Portland via Denver. Changed our flights after we had already flown to our destination. Return flight is a debacle - now with a 16 hour layover in Denver! Will, most probably, be fired from my job due to this change. They, also, charge for everything!! Not worth a penny to fly with Frontier.

✅ Trip Verified | Atlanta to Miami. This was my first flight with Frontier. Myself, my sister, my brother and 4 more of our friends were traveling to Miami to celebrate my sisters 21st birthday. Our flight was delayed three times and then ultimately cancelled due to 'weather'. Other flights left that same airport going to that same destination without incident. If there were truly weather conditions I completely understand. However, the treatment that we received after being completely blindsided by the cancellation and devasted by not having any other options was completely absurd. Frontier airlines showed absolutely no remorse for the inconvenience that all of their passengers were facing. Trips to Paris, weddings and honey moons were also plagued by this unfortunate event. They tried to make us keep our returning flights, they were hesitant to return the money we spent on baggage and they lost one of our passengers bags. How do you lose a bag and we never left the airport. Me nor anyone in my family or friend circle will ever fly Frontier Airlines. If you are looking for whether you should or not. Please don't!

❎ Not Verified | Orlando to Cincinnati. Don't fly Frontier. Not worth the risk. The flight was delayed but we weren't notified until boarding started about an hour later. The guy working the gate kept "hiding". After boarded, went to get our seats but they were taken. The flight attendant said they overbooked and had me and my 2 daughters stand until they find us seats. We get seats and smell like burning rubber. Take off and about 20 minutes later, the pilot says we are rerouting back to Orlando because of an issue with the door. Had to deplane. Long story short, they kept saying we would fly out but then after midnight once customers started getting emails, they made an announcement they have a plane but no pilots. No flight next day available, flights after that are first come first serve. It was a chaotic mess. No one knew how to handle the situation. I specifically asked if we had to use the link they provided on paper and he replied no just screenshot your new reservation on Delta. The paper they gave us had no number to call for assistance. Paid $1200.00 out of pocket to be told a week later it'll take 4 to 6 weeks to get our money back. To sum it up, they lied, scammed, deceitful and took full advantage of us with nobody caring whatsoever.

✅ Trip Verified | Las Vegas to Austin. Frontier is constantly delayed or cancelling flights. They advertise low cost fares but nickel and dime you to death on extra charges for inflight drinks - alcoholic and non-alcoholic. This airline is beyond cheap. Buyer beware. By the time you add up all of the extra costs, you are better off on any other major carrier.