Frontier Airlines

Not Verified | Atlanta to Los Angeles. I would not recommend this airline. There is zero customer service, the employees do not care about anything other than their cell phones. They just plain do not care & the fact that they have 2/10 (I would give negative if that were an option), yet they have done nothing to improve, shows the upper management’s level of concern for the consumers who pay their salaries. Trip was booked through a travel agent & unfortunately, we will not use him again either, primarily due to the entire Frontier experience.

Not Verified | I was online trying to add a checked bag to my flight and I somehow accidentally cancelled my flight. I immediately called back and advised them of the mistake. I spoke to 5 different people and I escalated it all the way to customer relations. They all advised me that regardless if it was an accident that I would have to pay an additional $311 to keep my flight. I was shocked. They then tried to charge me $10 for making the change through representative. I strongly recommend paying extra to book through any other airline. It is not worth the small savings you get by going through Frontier. I have never been the victim of a policy like this that is enforced regardless of circumstance and will never be flying Frontier again.

Not Verified | Arrived 45 minutes before a frontier flight to phl. Stood on line while 2 agents worked and 3 congregated behind a open checkin terminal talking and not helping anyone on line. Finally, one of the 3 waved their hands for us to come over just to tell us we were late the flight leaves at 1230 and we had only 29 minutes. They proceeded to say they can not check us in since we had to check in bags. I let them know we had no bags to check. One agent turned the computer screen with the supervisor there for us to see in clear view of other people in the path of the screen. The screen contained real time seating charts and they pointed at the screen to tell me the flight was overbooked so they could not help me anyway. I asked for a later flight or the next morning but they said I had to buy a flight with a different airline. The flight ended up leaving late at 1250. I called frontier customer service and the agent on the phone just kept on repeating a script, telling me i was late. I had to purchase new flights with a different airline. I raised concerns to frontier management about the customer service and about showing a passenger real time seating charts. They stated they will note things down but only could do that. Ultimately, offered no real solution. Out money and time. Phl is very clique and frontier is terrible at all things airline services. Do not recommend.

✅ Trip Verified | Denver to Phoenix. We got to the airport at about 8 in the morning and our flight was supposed to start boarding at 9:15 and leave by 10:30 they finally let us board at 11:30 and we all sat in the plane till 12:30 and they made us all get back off to wait for another hour. They have pushed it back three times now and it is 1 in the afternoon and we’re still sitting at the gate with no updates. They won’t tell us why they are doing all of this just "oh we don’t know". I would not recommend this airline.

Not Verified | I was on the second stop of my trip from Albuquerque to Salt Lake City and the layover was in Denver. When I left Albuquerque the agents at the Frontier ticket counter assured me that my carry-on was fine to take on the plane. The first flight was ok. When boarding the plane in Denver the ticket agent was incredibly rude. She raised her voice at several passengers and had us wait to board insisting we needed to pay for our carry-ons. Said she wasn’t going to lose her job over us and we should’ve paid before hand. Very unprofessional! The flight boarded at 10:00pm and we sat on the plane for an hour and 20 minutes before finally leaving. I will never fly Frontier again.

Not Verified | I have been traveling with my guitar to different places in the world for 3 years and I have never paid to take my guitar by plane. It happens that today, August 20, I had to pay 60 dollars that I did not have on my card because I had to I call my wife so that she transferred the money to my card.

Not Verified | Charlotte to Las Vegas. This is my first time flying frontier. We got an email saying our flight times had changed going and returning with no explanation. Then when we arrive at the gate, we were informed that our flight was delayed 3 hrs, which caused me again and inconvenience. We are travelling for business. While I understand, delays happening but entire flight had been rearranged. I'm also seeing a pattern that the airline has issues with being on time period. I will never fly Frontier again.

✅ Trip Verified | Boston to Ontario via Orlando. Avoid Frontier airlines like plague! Worst customer service I have received. Needed to get confirmation of flight over the phone, bad idea, airline rep. would not meet simple request. Wasted my time on phone trying to get information correct and was disconnected not getting the email info I was needing. The boarding desks, a joke, I could not get a airline representative answer a simple question. A fellow passenger yelled out on the plane the best description of the airline while on the plane. Greedy! This company will never get my business again, period.

✅ Trip Verified | Denver to Buffalo. My mom past away and needed a quick ticket back east. I flew Frontier years ago when they were the Cadillac of airlines. Now they in my opinion are not very good. I purchase bag and boarding passes but when at airport they did not have kiosks to check baggage , had to wait in line 1-1/2 hours for someone to check my baggage and tag it. Then even though they had seat assigned they loaded weird first passenger's that paid for full baggage then passenger that paid for carry on then the rest instead of by row. The seats were terribly uncomfortable. They were hard narrow and did not recline. You had to pay for better seats. The seat I had was dirty and pocket and floor food spilled all over. Then snacks you had to pay for anything other than water. I would not recommend this airline there are better discount airlines.

Not Verified | Denver to New York . People's Movers - that's how to qualify Frontier. July 2019 RT 4 hours flight from Denver to New York was a torture: not a single TV screen on board, ugly food for $$, and seats are not reclining! A Greyhound is more comfortable! The worst flying experience in my entire life.