Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1948 reviews
2/10
3 star Skytrax Rating
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10/10

Frontier Airlines customer review

(United States)

Flight: In last month. Just returned last night to Anchorage. I used my Early Returns miles and took my family to ATL via DEN. All aspects of our trip were great on Frontier. We did takeoff 40 minutes late from DEN on our return but somehow managed to arrive 20 min's early into Anchorage. The planes were fine the service excellent and staff attitudes were quite positive. No problems and no complaints! I will fly them again soon!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Frontier Airlines customer review

(United States)

Flew from La Guardia to Denver. Flight took off 40 minutes late but otherwise a pretty pleasant experience. Newish Airbus with comfortable leather seats decent legroom and direct TV screens in seatbacks. Crew was OK but unremarkable. I'd fly them again and consider them one of the better options in my market.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Frontier Airlines customer review

(United States)

I purchased a round trip Minneapolis to Santa Barbara 4 months in advance. I did not specifically look at the aisle seating I was assigned and 3 out of 4 legs I was seated just in front of the exit row and could not recline my seat (Row 10). 3 out of 4 legs were on an Embraer 190 which is a nice plane but no storage. Last leg on Airbus 320 had the most cramped seating I've experienced. They gate checked my bag half way through boarding letting the last 20 folks bring on their bags. When I asked the flight attendant what was going on she said they "pre-emptively" gate check bags when they have few checked bags for a full flight. Bottom line is that Frontier is not customer friendly. They will survive on price alone and they won't get my business unless I'm desperate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

LIR (Costa Rica)-DEN-LAX. Sat on the runway in CR for a 1.5 hours due to "paperwork issues". They wouldn't let us on our connecting flight (we made it 30 mins before departure) stating our luggage wouldn't make it on. They rebooked us to a United flight who charged us for luggage. Not a pleasant experience - will never fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Frontier Airlines customer review

(United States)

Flew round trip from Minneapolis to Las Vegas via Denver. Staff very friendly and the overall experience was fantastic. I recommend upgrading to Classic Plus - it is well worth the extra money!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Frontier Airlines customer review

(United States)

Flew roundtrip from Denver to San Diego return to Denver. Staff were friendly helping us with checking baggage. Boarding was easy boarded early due to no carry on bags. Flight staff friendly and efficient trying to get everyone's carry on bags stored. Seats were comfortable and had plenty of room. The TV was good had to pay for it but it was affordable. All of our bags made it to our destination. The return trip to Denver was just as pleasant the plane not very full so attendants let us change seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Frontier Airlines customer review

(United States)

ATL-DEN. Arrived on time however the boarding ramp would not work so had to wait 30 min for technicians to fix it before we could exit the plane. On the return DEN-ATL we sat on the runway for an hour because the plane had a malfunction. Finally unloaded off the plane just to be told to wait for another to arrive in 30 min. We arrive in ATL airport to find out the shuttles have been shut down for the night and that we would have to take buses to the baggage claim. Total delay 3 hours!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

My flight from DCA-MKE was delayed 1.5 hrs. In MKE my flight to DFW was cancelled due to the fact that they did not have any staff available. There were only 10 seats available on flights going to DFW for the next 2 days. Overall the worst flying experience I have had. My first and last time using this carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no