Frontier Airlines

✅ Trip Verified | Sacramento to Las Vegas. Tuesday before Thanksgiving, my flight was canceled after they were late getting into Sacramento. The plane was boarded, then we were told to get off due to crew curfew. This is what a couple attendants said. Once we were off, they announced it was for mechanical issue. Already trapped in their lie. The run around from the airline after is what is most frustrating. The letter given to everyone, stated there would be a reimbursement up to $400 with another airline. This letter states it would be 14 days. The request was filed out on 11/27, as of today, 12/30 I do not have my reimbursement. Since then, I have had several emails to their customer service, all with more of this airlines "standard run around procedure". Do not fly on this airline if you do not have to.

Not Verified | You get what you pay for. I recently booked a refundable (paid extra) r/t to Denver from DCA (Washington) and had to make a slight change. The change saved me $47 but unbeknownst to me at the time what I should have done is cancel the flight altogether and start over. Essentially what the airline has done is trick me into going with the quicker fix which was to change the existing flight times rather than rebook entirely. My assumption was that the difference I saved (approximately $50) would go back to my credit card when in fact I was given a credit towards the next flight which has to be used within a year. I tried to appeal to them on the phone but they said the only way I could get that money back was to cancel the flight altogether which I am no longer in a position to do. In essence the airline has stolen a depreciating asset (cash) from me (via deception) that I must use on another flight or lose it altogether. I don't know about you but I call that theft and deception, and I am disgusted.

✅ Trip Verified | Buffalo to Orlando. Terrible experience. Never will use Frontier Airline. The staff are so rude. My husband got injured on the gate, they don’t care they care only about the weight, not allowed even extra one pound. On the plane rude unprofessional people. The seats are not comfortable at all. It is Very low budget plane.

Not Verified | Cincinnati to Chicago. Terrible customer service. Frontier notified me that they had hanged my flight which will happen I understand - don't like it but understand. They sent an email to notify me with a link that basically said click here to see changes. The odd thing was I don't automatically download email images for security reasons and the label behind the view changes button actually said ACCEPT CHANGES. This concerned me but I clicked anyway. The link wouldn't work. I received repeated emails asking me to acknowledge the change. Same story. Consequently, I went to their app and logged in. It wouldn't work. Because they moved my flight I lost my seat assignment and I was traveling with my son. I had seats same row across the aisle originally that they let me assign. In my own lapse, I neglected that I would lose my seat assignment (I had actually paid for an upgraded seat) and didn't realize I needed to re-assign seats until check in. Their email reminded me to check in. A good point for Frontier that the reminder actually was sent. From the link on the email I was unable to make seat changes while checking in. SO again I went to the app where it was unclear where to make seat changes and upon clicking check in it said AN UNEXPECTED ERROR OCCURRED So I did it again but it has already assigned a seat. I go back in to make the changes again and cannot and on each attempt I get the UNEXPECTED ERROR OCCURRED. SO I call Frontier. Imagine the fun. Upon listening to their poorly scripted phone tree message I'm told that I may have to pay $25 for an agents assistance and that I could do it for free on their web site. Ahh the irony. So the agent in southern India finally picks up and reads the scripted lines. I explain my issues and ask my questions. She never really answered my questions and inelegantly attempted to turn her answers in to positive responses that had nothing to do with my question. She explained because my son was a minor our reservations had to be linked. This was never indicated before. So she linked them. Then she could change them. Online there were plenty of adjoining seats open (unless again its their system that's at fault) My son is currently in the back of the plane and I'm in the front; somehow I think we'll both have middle seats. I was told to change it at the gate (when the likelihood of change is low since seats will have been filled). They just don't have the infrastructure to run a modern airline. If you have low expectations and very few options, fly Frontier.

Not Verified | Orlando to Chicago. This is positively the worst airline I've ever flown, and I've travelled all over the world. No customer service to speak of, rude attendants, questionable safety practices, just bad all around. They now fly in and out of the International terminal in Chicago, a "small fact" they neglect to inform you about until you find you are in the wrong place and cannot easily get to your destination in time. I can't say enough bad things about Frontier Airlines. I'm surprised the FAA allows them to operate like this.

✅ Trip Verified | Denver to Orlando. Frontier is the worst airline ever. After an extremely bumpy and sloppy flight that was almost an hour late we were still waiting for our luggage an hour after we arrived! I am still waiting now for our luggage at 9pm at night. There are about 300 other people standing here waiting as well. No excuse for such a poor operation. Not worth the savings at all!

Not Verified | Miami to Newark. Literally the most pathetic airline in the United States. We landed at 8:50 and got off the gate at 9:50 because the pilot said a catering truck blocked the path. This cheap airline doesn’t even have food on-board to even have a catering truck. The luggage takes 2 hours to reach the carousel. It’s as good as flying a North Korean carrier like Air Koryo where they at least have a sense of responsibility to the customers on board. This entire airline and company is a sham and should really be avoided at all costs. Multiple hidden fees make it more expensive than regular carriers. I wouldn't fly Frontier again, even if they paid me to fly it.

✅ Trip Verified | Baltimore to Orlando. Mother in law had a flight booked to be back home in time for sons wedding. Was at airport an hour and a half early however ticket booth was already closed and was told they closed early because flight was not full but she might be able to make it. She was rushing up to gate, within the timeframe they were supposed to be boarding, only they shut the gate telling her she was too late. Then they told her they could get her on a flight 2 days later but would have to pay full price. I spent all day on phone with customer service where they tried to say their records indicate she was late not getting ticket until after gate was scheduled to close.

✅ Trip Verified | Phoenix to Newark. Waited about 30 minutes on the ground before take-off because the gate in Newark wouldn’t be ready on-time. I was told I couldn’t use lavatory because seatbelt light was on, but we didn’t land for another 45 minutes. Waited for 30 minutes on the taxi-way because the gate wasn’t cleared yet despite already waiting in Phoenix for that reason. Bags took 45 minutes from when I got off the plane to start coming out at baggage claim. You get what you pay for with this garbage airline.

✅ Trip Verified | First time flying Frontier and this will be the last time! Received my boarding pass. It says gate closes at 6:50. Cool it was 6:10. Go through TSA. No issues. 6:35. Get to the gate at 6:40. Says flight is on time. Sitting there waiting to be called. 6:50, no last call. So I’m sitting there waiting with other Denver passengers also waiting. Look up its 7:04 and now the thing says departed. Go to use my flight insurance and the desk girl says you don’t have it. I paid for it. Check my email and it says dear valued customer, we regret to inform you that the travel insurance you applied for as part of your upcoming Frontier flight was not processed. You were not charged and currently may not have flight insurance. I’m now livid at this point. My next flight that I had to pay $119 for because my insurance didn’t process, doesn’t leave until tomorrow at 3pm!