Frontier Airlines

✅ Trip Verified | Tampa to Grand Rapids. Somehow my son who's 7 seat got moved to a different row. I pre paid for these specific seats to ensure he was in my row with my younger daughter. Ground staff at gate whom was very nice told me to ask about switching it and that it happens. The gentleman whom was in the seat very polite with me pointed this out to the Frontier airlines that somehow this happened. He was asking for a refund for his seat. Myself I said I'd like to stay out of it I'm happy to have my son sit in the different row. Well it ended with me having to move me and my two children to the back of the plane. Paid for the other seats for a reason. It was a very hectic time in the airport and I just wanted to be left alone. It unfortunately did not end there. One of the staff was looking at my phone as I was writing an email to frontier to ask for a reimbursement on my seats. They took it upon themselves to not come and talk to me as a human being. They sat back there talking poorly about me because I wrote frontier. I was appalled. One of the other employees had stated well because this gentleman paid for his seats i said well so did I. They failed to recall this gentleman was the one whom asked for a refund which I found was reasonable but took it upon themselves to find I was the problem. I told them I was fine just splitting my son up so there was not any confrontation. I was very saddened by their treatment towards me. I found it to be very unprofessional to talk poorly about me and my family because an error on the website booking. Very saddened by all of it. My flight to Tampa was excellent. It was the cabin staff and the error on the website that really has deterred myself from ever flying frontier again.

Not Verified | Frontier is quite simply the worst airline when it comes to owning up to their mistakes and issuing any refunds. I had a flight booked out of Phoenix. They cancelled it due to maintenance problems at the last minute but I didn't know that until I got to the airport and stood in line. I had to take a shuttle up from Tucson to catch the Phoenix flight so had already spent money getting there. I stood in line trying to see how I could get from Phoenix to Bozeman on other flights, but they won't issue you a credit unless it's the next available flight. That flight required a 10 hour layover. We talked about my taking a flight two days out. I put my credit card on the table on that without being told all of the details. I hadn't realized she processed it immediately. Then I asked her when it left and found out that it departed at 5:50 in the morning. I said that I could never get a shuttle from Tucson at that time and to give me back my card and 'undo' the ticket. She understood. I got home and saw in my email that the new reservation went through. I called them immediately the day it had been made and was told that they would not refund my money even though I was at the counter when I asked for the reservation to be reversed. To be frank, I wasn't even sure that a new reservation had been made because we were still talking about whether that new flight would meet my needs when the reservationist must have put it through. I left the airport and got another shuttle back down to Tucson. I called Frontier 4 times. Their customer service goes through a foreign country where accents are hard to understand. I wrote them twice. Working with them is like hitting your head against a brick wall. They then told me to drive all the way from Tucson to Phoenix to speak to someone (who they couldn't say) and for whom they had no phone number. Why would anyone do that? Frontier will drive you insane when there is a problem. They don't want to give any refunds under any circumstances. They are a horrible company for customer service.

✅ Trip Verified | This was by far the worst customer service experience I have ever had with any company airline or otherwise. I cancelled a flight in order to purchase a flight that would get me into Vegas at a specific time so I could meet a client. I paid $10 more for the new flight. The new flight with Frontier was delayed 3 hours. I missed my client and money in my pocket. Frustrated I explained this to the check in desk and asked if there was anything I could do. The agent literally ignored me, didn’t so much as look at me, and printed a boarding pass and told me to have a nice day. I explained I was already checked in and explained the situation again. She was so rude and disrespectful and asked if I wanted a full refund and I thought sure that would be nice. As she was going about doing that I could tell by her attitude and body language something wasn’t right. I asked so does that mean I won’t be on this flight? She said yes and continued to cancel my booking without telling me she was going to! I said no I still need to get on the flight I’m just asking if there is anything you can do to get me there sooner. She was sarcastic and rude and so disrespectful in her manners and responses. I was disgusted because I was simply asking very standard questions. I left and went to my gate. Waited three hours, spent $50 on a chicken sandwich and glass of wine. As we began boarding I noticed the same agent was the boarding agent. There was a commotion at the front of the line and I saw that there was a family asking her questions and she was repeating the same thing to them over and over again without looking at any of them. I knew that she was at least 10 years my junior and probably 20 years younger than the father she was treating so rudely. The family looked frustrated and insulted and finally gave up. As I boarded the plane and I kid you not she took my ticket and started yelling sarcastically over and over again for me to have a nice day. I couldn’t get a word in edgewise. All of her co-workers stopped to stare. It was humiliating. I landed in Vegas at midnight and after all that couldn’t bring myself to wait for an Uber so I sprung for a cab costing another $23. All in all I spent almost $100 for a $56 flight that cost me my time, a client, humiliation, and money in my pocket and for what? No reason at all. I understand flights get delayed but in my experience any other airline would at least offer an apology or try to help in some way shape or form. Not this one. Never again. I will never ever fly Frontier again.

✅ Trip Verified | Minneapolis to Denver . Never in my life have I been more upset an an airline. I originally purchased my tickets on a whim to see my partner for a short excursion. The tickets were just over $100 so it felt like a steal. Instead, when I arrived at the the airport I discovered, much to my surprise, that the dates had been changed two some random time later in the month. To clarify: I had selected a specific dates, visually checked to make sure the dates and other info was correct then pushed the button to confirm. I did everything in my power to make sure I selected the right flight. But I guess that isn't enough for Frontier, oh no. And as much as I wanted to just walk right out the door, these were the only dates available so I had no choice but to pay nearly $400 for what was originally a $120, all while the lady behind the counter told me I needed to "smile more" because I was lucky enough to get a seat. Never will I ever fly Frontier again and if you're smart neither will you. Take Spirit Airlines, at least they don't ask you to be happy while they nickle and dime you.

✅ Trip Verified | Denver to Dallas return. Frontier is the worst budget airline. They charge for luggage and then lose it. I had my luggage misplaced going to Dallas and then lost coming home after paying 45 dollars both ways to check it. They caused my daughter and I to miss our flight meaning missed work and school charged me for it after telling me there would be no cost and then refused to rectify their error. Three months later have been calling them non stop to locate my luggage or obtain some time of refund for the items in my luggage - the representatives aren’t properly trained or informed no one can give you the correct information and their customer service is horrible. I have been hung up on multiple times and I have been nothing but calm and reasonable with these people. And no one can actually help me or give me a straight answer. If you need to travel on a budget I recommend selecting another airline they are horrific.

✅ Trip Verified | I’ve used Frontier a couple times and felt they are very reasonable, and in some cases, down right cheap. You can’t put the seats back, but I’m actually glad since I rather the people in front of me not do it because my legs are a 36 inseam. I don’t care about perks if it means saving money. What you need to watch is the Mastercard offer that shows constantly while you are on the site and while you’re making reservations. It says it will give you 40,000 miles if you spend $500.00 with the annual fee. I needed to read the fine print because it does not include the reservation you’re making at the present time, but the next time you book. I didn’t get that until too late and I was approved. When I called to ask why they did not give me the 40,000 miles they told me the rule and immediately canceled my card and now we agreed, also in the fine print, to keep and use our information for 7 years even after we cancelled the card! The company was Barclays Bank of Delaware. They state on the offer: "after spending $500 on purchases in the first 90 days & paying the annual fee.” "Redeem for up to 2 round trip award tickets.” They do not approve you right away so I called and told them to put the payment on the card and I would cancel the amount on the card I used since Frontier would not approve us right away which is weird since our credit is perfect. That is when I found out I could not use that transaction for my 40,000 miles.

✅ Trip Verified | Las Vegas to Houston. Not only was my flight delayed due to mechanical reasons, you also do not get complimentary drinks. Then they lost my luggage and about 20 other passengers. My first and last time flying with this airline.

Not Verified | Palm Beach to Philadelphia. Delayed by weather by five hours. Staff on the ground discourteous and uncaring and no help at rebooking—no partner airlines, no flights on Sunday, no flights into NJ or NYC , very limited flight schedules. Then could not board the plane efficiently because of staffing irregularities. No amenities on plane, and poorly cushioned seats — no service, not even a drink, unless paid for—not even water. No available wi-fi This is an airline to be flown as a last resort. Would avoid unless absolutely necessary. I certainly will not be flying it again.

✅ Trip Verified | Miami to New York. Flight was supposed to depart at 6:56 pm. The plane encountered 'technical' problems during inspection. As a result, the flight was postponed for several times until finally rescheduled to 9:45 am next day. We stood in a line until 1 am to be booked to hotels to stay over night. About 15 of us were told that we were booked to the hotel "Pullman Miami Airport" and we had to get to the hotel by ourselves. When we arrived, the hotel told us that there were no room available and we were not booked at all. Ridiculous. To get rid of us, they tricked us to the hotel by setting us up! We tried to contact this airline and couldn't make the phone call through anymore. When we realized Frontier set us up, it was about 3 am. Some of us slept in the lobby and some of us booked other hotels by ourselves. I slept for less than 2 hours that night.

✅ Trip Verified | Sacramento to Las Vegas. Tuesday before Thanksgiving, my flight was canceled after they were late getting into Sacramento. The plane was boarded, then we were told to get off due to crew curfew. This is what a couple attendants said. Once we were off, they announced it was for mechanical issue. Already trapped in their lie. The run around from the airline after is what is most frustrating. The letter given to everyone, stated there would be a reimbursement up to $400 with another airline. This letter states it would be 14 days. The request was filed out on 11/27, as of today, 12/30 I do not have my reimbursement. Since then, I have had several emails to their customer service, all with more of this airlines "standard run around procedure". Do not fly on this airline if you do not have to.