Frontier Airlines

Not Verified | Spent 3 days stuck in airports because the pilots and/or the flight crew on every flight of every leg just didn't show up. They offered no apologies, they offered no other flights, they offered no hotel accommodations, no common courtesy by the flight attendants on the plane, which btw were like sitting on concrete. It was the most horrific flying experience I've ever had and I fly several times a month. I wouldn't accept as free ride from them anywhere. Ever. Negative points... negative review. It's not worth saving a few extra bucks. Not even close.

✅ Trip Verified | New Orleans to Orlando. I’ve flown Frontier for a while. We booked our flight over a month ago. We get here the morning of our 11:43 flight at 9:45 we receive a letter stating our flight back to Fl is cancelled and they only thing they can do is reimburse us back our money in 30 days. Other flights with other airlines are $400 it’s 3 of us. The only other flight leaves Friday. So we are stranded here up until Friday or pay $500. I call customer service, it’s nothing they can do!

✅ Trip Verified | Las Vegas to Washington . I have been in the military for 10 years and flown all over the world on various airlines. I had a week of leave for some rest and relaxation and was stoked to enjoy a stress free vacation. From start to finish this airline was unprofessional and most importantly unreliable. The night before my flight I received a phone call in the middle of the night notifying me my confirmed flight was cancelled.. I spent a sleepless night resolving it. When I arrived to the airport there were hundreds of people waiting in a stagnant line to check in. (I arrived 3 hours before my flight) I barely made it through check in time to board. Many were not so lucky. Absolute nightmare experience on departure and arrival flights.

✅ Trip Verified | Las Vegas to Denver. Make you pay for a carry on. On top they make you pay for a seat after you already bought the fight. Can it seems to be a pattern with them if there's always something or on whether they don't have a cleaning crew at the gate or security isn't here to clear the plane or a pilot is missing. Because of there miss takes I've miss 3 connecting flight. Hate this airline will never use them again.

✅ Trip Verified | Our flight was originally at 7.15am and then we received an email that the flight was delayed until 8.49am. We arrived at the gate with our bags checked in and everything at 7.45am. Myself and another 8 people sat at the gated and waited for the airplane to board and then we realized the airplane departed at 8.20. There was no call over intercom to announce that the plane is boarding and departing. Myself and the other 8 people that also missed their flight went down to the front desk and were told that we have to pay an additional $120 and the next flight was not for another 6 hours and we had to fly through another state. The Manager (located at Phoenix Sky Harbor airport) for Frontier was very rude when we asked when the flight left and why we did not receive any notice told us to immediately leave and the cops would come get us. I also spoke to customer service over the phone and they could not do anything about the situation either unless we paid $120 per person. Apparently Frontier is not obligated to call out for flights over the intercom I was told. So to anyone flying with them next beware because all they want to do is take your money, make it more possible for you to miss your flight and then take some more money. I would rather walk next time to my destination than fly with this incoherent, rude and selfish airline. Thank you for ruining my holidays Frontier, I greatly appreciate your divine service.

Not Verified | I have made multiple attempts to book round-trip flights for 2 adults and 2 children (ages 3 and 11) from RDU to PHX through the Frontier website. We chose days when “Kids Fly Free” if you have a Discount Den membership and purchase 2 adult Discount Den tickets. Each time I try to book the flight, the “Kids Fly Free” discount is not applied. My husband and I have attempted to call the booking line to 5 times (no exaggeration) to request assistance with booking the flight. Each time, we speak with a friendly representative who apologizes for the issue and states that he/she can’t correct the problem, and we will have to speak with someone in the “Discount Den Department.” At this time, we are placed on hold and either immediately disconnected before reaching the Discount Den representative, or we reach the Discount Den representative and are disconnected within seconds of connecting with the representative. We have sent a feedback message through the website to request assistance with this matter and received an auto-response email stating that we will hear back from someone within 10 days or our email. Not surprisingly, we have heard nothing! I guess we will need to look for tickets elsewhere.

✅ Trip Verified | Dallas Ft Worth to San Francisco. Terrible airline. Complete fraud. The deceivingly cheap ticket is just that, a fraud. The actual cost ends up higher than the regular airlines. No regular seats were assigned to me. I had to buy premium seats at $68 and $59 each .. then the luggage costs $55. Any carry on item is another $55. Plus the original $106 ticket price the total cost runs up around $350!!

✅ Trip Verified | Philadelphia to Charlotte. Frontier might have delays but prices are great! The prices made it affordable and not breakable to see my family up north when i want to. This is the first time flying with them and I didn't miss the high prices for a cup of soda and some pretzels or cookies.

✅ Trip Verified | Cincinnati to New Orleans. Frontier Airlines is the worst airline of all time! If you want to be disappointed with a delayed flight multiple times on multiple occasions along with a bunch of rowdy passengers, then Frontier Airlines is the one for you!

✅ Trip Verified | Las Vegas to Miami. I just had the worst customer service experience ever using Frontier airlines. The representative at the counter at McCarran Airport was rude, unfriendly and unwilling to assist resolving my problem. It is ridiculous that Frontier Airlines system would assign separate seats to my husband and I when our reservation was booked together and check in was completed at the same time. Even more unbelievable is the fact that NO ONE seems to be able to make any adjustment to my reservation unless I pay a ridiculous fee and pay for a seat. I would never use Frontier Airlines again and will make sure to inform my friends and family to make sure they never make the same mistake.