Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1681 reviews
2/10
3 star Skytrax Rating
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2/10

Frontier Airlines customer review

(United States)

This is the worst airline ever. Only use them if you are desperate and if you are plan to have a terrible experience. I have taken hundreds of flights good and bad and Frontier is one I will never take again. I've only used them three times but each time they have been delayed. I mean 20 minute delay fine but each flight has been delayed over an hour and usually close to two. One was weather related and okay of course that happens but other times there has been no excuse. And when I have talked to them on the phone they give no information for why its delayed! I've only taken this airline because it flies into an airport right by my parents so its easier when I go to visit them but Id much rather fly to Newark or JFK and take a train to my family! Lesson finally learned. But really Frontier get your stuff together.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

Our flight was changed to us air. Me and my wife 2 children 1 being an infant had seating together and select seating. We were moved to another flight seated apart when there was an entire row above us for same price open. We were denied be able to have those seats and sit together. I had asked for a reason and none was given. I asked to speak to the air manager. What kind of business downgrades their customers to a worse seating arrangement when its the companies problem they had to move our flight? We also had to pay the baggage fee difference. Customer service was horrible I will have to say I would never book a flight with Frontier Airlines again and would gladly pay more to another airline that would accommodate their customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

This airline could not provide a flight-crew for a flight from Kansas City to Boston so the flight was cancelled. We were then transferred to a flight to LaGuardia. We got to LaGuardia and had to switch terminals to the flight which was a US Airways flight with the rest of the people from our original flight. We got to the terminal and the flight had left and all other services to Boston had finished. We were told to go the baggage claim and take a bus to a hotel. Our bags had made it on the US Airways flight. We could not find the bus due to terrible communication skills between the passengers and the staff. However one very nice flight attendant on the flight to New York stepped outside the job description and helped passengers personally.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Frontier Airlines customer review

(United States)

Trenton to Orlando. I flew with my husband and my 2 young boys. Check in took a little while because there was only 2 girls at the counter. Security check did not take long but was thorough. The plane was on the smaller side but not any smaller than Spirit Airlines planes. The seats are a little smaller than your Continental airline seats. If you are a larger person and don't like tight spaces don't fly Frontier or Spirit airlines. Flight out was on time some turbulence mostly smooth. Flight back was about an hour behind but made up some time in the air. The attendants were nice. Cleanliness as average. I found some trash in the pocket seat in front of me. We had no problems with Frontier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Frontier Airlines customer review

(United States)

We were pleased with our flight from Chicago to Denver and Denver to Las Vegas. I wish they had told us ahead of time that the seats in front of the emergency door don't recline. Our son has to have a reclining seat and we were not told about this prior to purchasing our tickets.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Frontier Airlines customer review

(United States)

LaGuardia-Denver-Phoenix. Incoming plane to LGA was delayed for mechanical reasons. Plane to DEN therefore left the gate 2 hours late. Sat on the Tarmac another hour and a half because of a fast moving storm. We all missed our flights out of DEN. Frontier denied responsibility for the delay secondary to the weather. Clearly if the incoming plane to LGA had been on time we would have left ahead of the storm and made it to our destination. I waited in line in Denver for an hour and a half to speak with the customer service agent who gave me incorrect information. I was finally booked on a flight leaving early the next morning to San Diego way out of my way with a transfer to PHX. Spent a sleepless night in Denver airport and got home 24 hours after the start of my journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Frontier Airlines customer review

(Canada)

Denver to Spokane (March '13). We were put in the back seats that don't recline at all. The space to the seat in front of us was so close to us that ii even blocked our reading light. The stewardesses were sympathetic but apparently couldn't offer us the empty 'stretch' seats unless we paid an extra 25 dollars. The stewardess said the 'stretch seats' had actually created the lack of leg room between other seats. Frontier should not have back seats that are so cramped and certainly shouldn't be charging full price for them. While giving the usual free beverages we found it very cheap and tacky that Frontier doesn't even give a bag of pretzels. To have to pay for even music channels is very poor for customer relations.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Booked a flight from MSP to DEN saved maybe 20 bucks on the flight. Started to taxi down the runway there was a problem where they told us they need to run tests that will take 45 minutes. 2 hours later they removed us from the plane. 3 more hours of unknown and no communication. Finally they routed a plane from another location and I touched down at 1.15 (2.15 local). Then it came time to come home my 3pm flight turned into the same thing this time we never boarded though. I waited in the DEN airport for mechanical issues until we were boarded at 8.15. I spent over 10 hours in one weekend waiting for Frontier Airlines. I have $300 in useless vouchers from one weekend - you could not pay me to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I have flown Frontier twice in the last month. Both times the flight was delayed until it was later cancelled. The agents were very difficult to work with and did not provide reasonable accommodations. On the first flight I had to purchase a Delta flight or wait 2 to 3 days to get to my destination with no weather issues at the origin or destination airport. Today a Thursday I was turned away in Minneapolis and told they could not get me to a wedding in San Diego by Saturday. Given no alternatives in either case. Neither was acceptable and I will not fly this carrier again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

My outbound flights were both on time and I really have no complaints other than both planes smelt. My return was delayed and after asking to be rebooked the gate agent said everyone was going to make connecting flight. She was incredibly rude and did not want to help anyone. After missing my flight which I knew was going to happen it took over an hour to rebook me and half my flight missed connections. Frontier could not get me into OMA within the next 24 hours so I drove. I would never recommend flying Frontier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no