Frontier Airlines

Not Verified | The worst flight I’ve ever been on. At this rate, just walk to your destination. The flight crew is rude and no one is on the same page. I was told my pack meets the requirements to fit under the seat instead of paying $40 for a carry on. Next thing I know, I’m boarding & a woman is the telling me rudely that I need to pay $60 for bag all of a sudden. I essentially paid $60 dollars for a bag that fits under the seat and maybe fits 3 outfits. Goodbye Frontier, I would not recommend you to my worst nightmare.

✅ Trip Verified | Frontier has been the worst flight experience I have had. They canceled our flight and gave no reason for canceling. Then they gave us a new flight from San Francisco instead of San Jose, CA, this is where our original flight was scheduled. We had to drive 3 hours to get to San Francisco! Both of our flights were delayed and we had to wait an extra 2 hours for both flights. Their prices may be cheap but not worth the hassle!

Cancelled our flight less than 12 hours from departure time. Gave us no vouchers and I'm still arguing to get a refund for the tickets purchased. Hotel stay ended, hurricane on the way, and they just cancelled us and now it’s up to us to force them to give us our money back.

Not Verified | Flying From Ontario, To Denver. My daughter, 18, got motion sickness on the 23rd of May. The Supervisor for the shift that day was very unprofessional, rude, non-concerning, and ruthless. We had a paramedic come to check up on her. because. My daughter was so dehydrated, she had not eaten. As the paramedics came, the supervisor who was next to the gate we were getting off at, approached us, in a nasty way. Was not too helpful to the situation, in fact she stated before knowing what was going on that, “We could not get back on our flight and she would make sure of it“ personally. The paramedic who was assisting us says, “ Oh my, I have never seen such behavior from a person who works in customer service". We were told by the lady, we could not get back to our home state, Ohio, until Tuesday, a 17 hour drive. My son's birthday was on the 24th, the next day, On Monday. We unfortunately had to miss it, because of this incident of her telling us we would have to wait 2 EXTRA days and on top of that, having to purchase a hotel! I missed a very important day due to the lack of understanding and communication between her. Motion sickness is very common when being in an airplane, due to the body reacting to varying signals of movement. I had to rent a car for $611.00, Very last minute, again, due to the non-professionalism in the Frontier Airlines, and lack of hospitality. Had to drive over 1100 miles in a vehicle with my daughter for 17 hours to Columbus, Ohio. Everything that has piled on, more and more money is because Frontier couldn’t keep the satisfaction of the customers. The hotel stay was $130.00, the gas was $250.00, food $100.00. The Tickets Cost $350, that weren't even used! I also had to wait for my luggage for 3.5 hours as no one in Frontier Airlines could locate my bags after I was told it would be 30 mins until receiving them. This experience with Frontier Airlines has been a unique one at the least, and this airline would not be suggested to any of my family or friends, or anyone.

✅ Trip Verified | Flight was supposed to board at 9:34pm we boarded after 10pm was supposed to depart at 10:19pm we departed after 12pm. Asked for accommodations for the inconvenience was told that I missed my opportunity because I didn’t speak to the Frontier airport staff at the airport. I’m returning from a trip and have to pick up my kids from my babysitter. I’m behind 2 hours already from the delay and they expected us to stop and speak to airport staff at 2-3am.

Not Verified | Last month I bought tickets for my wife, my daughter and myself to attend my daughter's wedding in Dallas, TX on June 12th 2021. My flight itinerary was to depart from MIA on friday June 11th at 03:36 P.M. and to arrive on DFW at 05:36 P.M. I planned ahead to give me enough time to arrive, leave my things at the hotel and properly prepare for a very special day in my life. However, upon arrival on MIA I was told that my flight was now scheduled to go to Denver, CO, that I would have to find a hotel and pay for it with my own funds and than I would fly from Denver to Dallas; no emails had been previously sent. I asked to speak with the supervisor there to be rudely treated and told that it was my only option and if I was unhappy to look for another airline company. I asked for a full refund of my payment and was told it would reflect in my account within 2-7 business days. I had to buy tickets with American Airlines at the airport and had to spend far more than I originally planned. To worsen the situation I was only refund 2/3s of my original payment and I have been calling their customer service since June 22nd and all I have had is more disappointing treatment. I am placed on holds that lasts hours to be hung up on, when someone picks up the phone I am either transfered and disconnected. I am truly disgusted by this airline.

✅ Trip Verified | Flight was supposed to take off at 9:15pm, it’s 11:43 pm and we’re still on the plane. Haven’t taken off yet. I will never book with Frontier Airlines again and I advise that anyone who even thinks about booking with this airline please do not.

Not Verified | Terrible customer service (if there is one), booking service, and time-wasting for someone to help on the phone. I booked a flight via Expedia and already paid for it. However, I wanted to add extra leg room and baggage bundle, which would cost me $252.00 for the packaged deal called the Perks. When I reviewed the plan, the charge was $252.00, but after I checked out and paid for it, it was a total of $904.72 because it included the airfare. So, I called the customer service and told them I was double-charged for the airfare, the person whom I spoke with could not understand what I was trying to tell him. So, I asked for a supervisor to straighten out this mess. I was on hold for a few hours! And no one came to pick up the phone. If you still want to fly with this airline, be aware of all the extra charges, like baggage charge BY PIECE!

✅ Trip Verified | This is my first time with this airline so do with that information what you will. That being said, I will never fly with them again. The flight got delayed and eventually canceled which ok it happens, but they never in the entire time brought the manager out. And the process to get our bags was HELL. Basically all of us were leaving on an 8 am we didn't get our flights rescheduled or canceled until like 2pm and then our bags until 4pm (until everyone got through the line to TRY to get help). Customer service was absolutely terrible they were not addressing us at all. A couple next to me had their flight scheduled and they had a crazy ticket that the Journey would take 2 days more! I was lucky I canceled by phone immediately so I just had to wait for my bags, but even then no one told you were to wait or go, or what to do. It was a nightmare this flight was scheduled for July 02 2021. In the end I booked with a different airline when I got my bag!

✅ Trip Verified | Bottom line up front, Frontier Airlines, don’t fly with them. Ever. Why you ask? Well, short answer, they’re incompetent and their customer service is non-existent. I booked a flight to Denver. Non-stop from Tampa. Flight is cheap, until you factor in having to pay for even a carry on. But okay. Flight is cancelled. Due to weather. Again, okay. After exiting the plane all the passengers are told they’ve been automatically rebooked on a flight departing the following day at 12.05 pm. Sucks, but hey, okay. Next morning, flight still not showing up on Frontier Airlines app so I can check in and print boarding pass. Call reservation number. Told that I’m booked on non-stop flight departing Tampa at 12.05. Arrive at airport, stand in long line at counter. Line doesn’t move for 30 minutes. Finally ask about line, told wrong line. Pointed out that would have been nice to know 30 minutes ago and a sign would have been nice. Response is they normally don’t have two lines. Myself and ten other people change lines. Finally get to counter. Told sorry, but the flight I thought I was booked on doesn’t exist. Woman at agent next to me upset because she is told the same thing. Agent acts like she is lying when she explains she was told she was booked on a 12.05 flight. I let them know I was told the exact same thing. Told no flights today unless I’m willing to drive to Orlando and take a flight there departing at 8.55pm. Ask is they will provide or reimburse for a shuttle to take me there. Told to contact customer service for that request. Given phone number for customer service. Call number provided and wait on hold for 40 minutes. Person who finally answers is not real customer service, eventually convince him to connect me to the real customer service. Ask for number. He won’t provide it, but he does connect me. Wait on hold another 30 minutes. Explain everything again. Transferred to another customer service rep. Finally told they can only book the alternate flight, can’t pay to shuttle me to airport. Request full refund. Never flying Frontier again.