Frontier Airlines

Not Verified | First and last time I would book a ticket with Frontier Airlines. They canceled my flight to Tampa and email me with no reason why the cancellation of flight. I try to call customer service and was on hold for a long period of time waiting to get nothing solved. Terrible airline. I will never book with them again.

✅ Trip Verified | First off, we flew out of United at Newark, and the terminal was amazing. Terminal in Miami was too small for flight loads, our flight was delayed due to weather and then the crew had to be changed (FAA regulations). The gate we started at was too small, there were less than 30 seats. Our flight was moved to a different gate. I wish I took a photo because it was ridiculous. There were about 2 dozen seats but they were jammed into the tiny space, literally. I mean, the seats themselves were touching so that you were touching knees with the person across from you. The gate waiting area was really only big enough for a small commuter plane, not a big airbus. Zero charging areas, and only 1 wall outlet I could see. My son and I spent our next 3 hours on the floor. The first 4 hours we were at the bar by gate 10 which was fabulous, the food was meh, but the service was great. Let’s face it, I didn’t think I was getting a 5* meal. Sadly, not long after our gate change the bar closed. There was a clear lack of communication regarding the timing of our flight and the reason for delay. Finally boarding the plane, the crew were rushing us as they explain that we can take off faster if we are ready faster. But, they were friendly. We sat with the door open at the gate for 45 minutes while a mechanic came in and out with a clipboard to talk to the pilots a few times. After waiting in a closed terminal for 2.5 hours, the crew was nice enough to offer water for $3. The flight itself was good, no complaints there. Arrival in Newark showed the terminal at the other end of the trip was just as ratty and tiny as it was in Miami. My United flight was about $50 more per person but included snacks and drinks, movies or TV shows and more comfortable seats. Also seats, wifi and charging at the terminal and a multitude of restaurants. (Again, there was none of this at either frontier terminal on either end of our trip) Paid just under $300 for 2 tickets advertised for $50 tickets each. I wouldn’t even say you get what you pay for because the difference in price for the United flight easily offset all the additional amenities which made our travel comfortable and pleasant. Oh. And I’m still waiting on my suitcase. It’s been 2 days.

✅ Trip Verified | First and last time flying this airline! We are waiting in the airport for over 8 hours In Newark for so called maintenance issues, only to be cancelled. While waiting the airline only offered a $10 food voucher after passengers complained. Once the flight was canceled they offered no other flight option other than a week later. How can you strand passengers for a week. Eventually we are given options of refund or $400 toward a ticket on another airline. I won’t even get into the 3+ hours on the phone. I ended booking out of another airport the next day with frontier only to have that flight cancel as well with the excuse of maintenance again. I end up flying out on another airline and am hoping I will get reimbursed as promised. Fast forward to my return flight home- you guessed it. First we are delayed 2.5 hours for maintenance which conveniently turned into a weather delay. The airline lacks any compassion for their passengers. I understand you can’t control weather but three flights I a row had maintenance issues. If the return flight didn’t have maintenance issues we would have left on time and not been delayed for weather.

Not Verified | I will never fly this airline again. I got into the airport to check in and that’s when I was notified that my flight has been canceled to Miami, I didn’t get an email, I didn’t get any notification telling me that my flight was canceled. This is one of the worst airlines of the customer services. Please avoid this airline as much as you can, on top of that all the flights were all booked because we were flying Fourth of July weekend, now unfortunately I’m going to lose a day in Miami.

✅ Trip Verified | Our carry on tested perfectly in the Plastic test thingy, they so called "ran out" of overhead room and made me pay $150 for a carry on. In actuality they had more than enough room over head, some where even empty. Again they made is pay $150 for nothing. Do not fly this airline.

✅ Trip Verified | They call themselves running a special but then want u pay additional for an assigned seat. You get a deal but not really a deal because of all additional charges. I lost money with in June and so did about 20 other passengers on the same flight and nobody wanted to really explain themselves nor help us. Please pick any other airline but not Frontier - you will be better off riding Greyhound to get to your destination, I’ve tried several airlines in my life but this one right here beats the cake.

Not Verified | Before the take-off from Phoenix the flight attendant was very rude to my husband asking him to make sure his mask was covering his nose. I do agree with her statement, but she was not polite or kind, she was loud and rude. My husband changed his mask and we had a normal flight. When we landed at LAX on my way out to the airplane, I was carrying my 1-year-old in my arms and I asked her name and she refused to say, then asked the crew lead in front of the airplane but he also refused to tell me her name. My husband was already outside of the airplane when he noticed our stroller was missing a part, he walked back to the airplane to ask a question and the crew member yelled 'get out of the plane now' passengers were shocked from his attitude and we do have witness’s information. My husband, my mother-in-law, my 1-year-old child and I felt disrespectful by the two crew members. We had a verbal threat by them saying that the captain wanted to make sure we will never fly the airline again. They screamed at us inside the airplane and walked all the way to the airport lobby where everyone was watching and recording the discussion. There was a lack of respect, courtesy, and customer service, both were impolite, and we can consider this as an assault as both verbally threatened us. This is the first and last time flying with this airline and our family have visited over 30 countries and have flew with multiple airlines but never felt disrespected from any airline besides the Frontier flight attendants. Very disappointed.

✅ Trip Verified | Rescheduled my flight twice and the 3rd ticket they gave me had all the wrong information on it then I get ready to board my flight and they say the ticket they printed out was wrong. Now this is the 4th time rescheduling. Employees are no help at at all.

Not Verified | This was by far the worst. Plane was delayed on the flight there and flight back for 1.5 hours each time. On the flight back they left 20 passengers that missed their connections stranded in Las Vegas on a Saturday night with no offer of anything other than a ticket the next day. Problem was any hotel in Las Vegas was well into $300 with taxes and resort fees and a $27 dollar transportation fee to and from the hotel. Even made me pay additional bag fees at the airport. Seems like they are incessantly late on most flights. Even my trip back the next day was 40 minutes late getting in and they didn't even mention it to the passengers.

Not Verified | I had a flight for June 28, it was cancelled. I was supposed to go to my grandmother funeral, customer service was poor in the airport and over the phone no resolution to my problem, no one tried to fix it or even cared. They wanted me to pay more money with another airline and they would reimburse me. Who has money to pay for another flight and wait several day to get their money back and only pay up to 400 dollars. I will never do business with this airline again and I would not refer anyone to them. You should be shut down due to your lack of capability to satisfy the customer, I am upset and hurt that I could not make it to my only grandmother funeral to pay my final respects.