Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1717 reviews
2/10
3 star Skytrax Rating
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1/10

Frontier Airlines customer review

(United States)

Flew from DTW to Denver (connecting flight to SNA) traveling with two small children (3 years old and 9) they offered us a "complementary soda" nothing else! On the way back to DTW a week later we checked in 2 hours early and they sat us all including my 3 year old child all by him self the representative at the ticket counter simply said there is nothing she could do! No more complementary sodas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Frontier Airlines customer review

(United States)

Daughter and I flew down to SLC from ANC changing planes in DEN. No problems going or returning with the small exception of a somewhat rude/uncaring employee at check-in at SLC. The service was fine the planes clean and the flight crews were caring and professional. The crew on the return to ANC was the best I have ever had on any airline professional and funny. I have them on the flight tonight returning to DEN as my son and I fly to SFO. I expect the flight will be a good one!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Frontier Airlines customer review

(Costa Rica)

DEN-SJO. Cramped in a seat with no recline. I tried to call in advance to book a seat seat assignment via website did not work. Online check-in not working. It seems that service is non-existent anymore on that airline. Attendants came shortly after take off to sell snack boxes and beverages for $2. No free water service on a 5 hour flight. Attendants very rude sat around and chatted the whole flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

Seattle to Omaha 7/12/13 Flights: 510 and 432. Omaha to Seattle 7/15/13 Flights: 437 and 843. I have had many complications with this airline. The last 4 flights I was on over this past weekend did not leave on time. The shortest waiting time was 2 hours after original departure and the longest was 24 hours. I have many other opinions on why I am not satisfied with this airline and will not fly with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Frontier Airlines customer review

(United States)

I flew Denver to DC. Outbound was pleasant enough by today's flying standards. The way back was horrible. I had the same weight suitcase as when I left and they wanted to charge 75 dollars for an overweight bag but a second bag is 20 dollars. The person at the counter was very rude. They started charging for beverages on July 1st. If you add up the fees this airline charges you will actually pay less with another more expensive carrier. I'd shop around before booking tickets with Frontier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Booked MSN to DEN. Had a 13.5 hour delay one day - was able to reschedule for the next day at 6am. The delay for that flight next was 3.5 hours. Poor communication and limited options made the situation worse. Both delays were mechanical in nature.
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

Flying from Cancun Mexico to Denver. Spent 45 minutes at gate waiting for maintenance to repair a tray that wouldn't stay latched. Then another 20 minutes for a refuel. Only two updates on status in the entire hour. Missed the connecting flight. After another 4 hours we here the announcement that the Denver to SLC flight was delayed 30 minutes. Given a card with a phone number to file a complaint or a compliment. The wait times were horrendous and after waiting for 15 to 30 minutes with no answer - we tried this several times. Most recently it said high call volume. Not surprised. Hope we never have to fly Frontier airline again. Staff fairly unconcerned.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Frontier Airlines customer review

(United States)

Not a pleasant return flight from Denver. Flew DEN-STL on the 'economy' fare. Seats were okay but became uncomfortable and pitch was poor. Beverage service was nonexistent since drinks now cost $1.99. That is ridiculous. Flight attendants were rude. The bright side was the TV service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Frontier Airlines customer review

(United States)

There is room for improvement. Left from STL at 5.00 on time outbound to DEN. Seats weren't that great. They were thin and uncomfortable. Very little lumbar support. Flight attendants were okay a little aloof but kind. Inflight entertainment was nice but you had to pay for it. No complimentary snacks. Drinks were free but will be $1.99 as of 7/1/13 - ridiculous. Plane was somewhat dirty. Very wide plane however (A320). Seat pitch wasn't bad (I'm 5'9"). Landed ahead of schedule. Overall pleasant first experience but could have been better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

Flight number 122 from Denver to Dallas on 6/30/13. Flight delayed 3 hours and I never received any notification from the airlines via email text automated call. The customer service desk was very unhelpful in exploring other flight options since the flight now doesn't leave until 11pm. They also were very unhelpful in providing any information. I will never use Frontier again this is a first and a last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no