Frontier Airlines

✅ Trip Verified | Never ever will book through Frontier Airlines again. After multiples delays, they cancelled the flight completely. Passengers are handicapped and completely left hanging. They had zero other flights to offer or no hotels, nothing. Traveling with a toddler I will never make this mistake of choosing this airline again. Never.

✅ Trip Verified | This was the worst airline I have ever used. It is not worth the small amount of money that you save. 1) Customer service was rudest I could imagine. 2) Everything is dirty. 3) No professionalisms at all. I would say think a lot before you decide to fly with them.

✅ Trip Verified | Not booking with Frontier ever again. In the past I experienced that they changed the flight and changed my from a direct flight to one with stops I got a voucher to flight with them again. In my next booking they cancel the flight 5 hrs prior the fligth and sent an email with the options saying they have 48 hrs to send you a voucher for rebook with them (of course not an option) or that you can rebook with another airline and they will mail you a check 14 days after (if you use their third party company) or 46 weeks after if you book with the other airline directly instead with their rebooking third party company. When people flight they have plans that needs to be readjusted so not everyone has flexibility to wait 14 days or 46 weeks (ridiculous) to receive the money back. You are pushed to have additional money to pay for flights in case they mess up and obviously you will pay much more as is last minute if you are lucky to find flights. So as you need to have the money anyway to flight with someone else then save you the pain and book with another airline from the beginning, you will save time, money and much important avoid the stressful situation.

Not Verified | Frontier Airlines customer service is ridiculous. Their planes have too many mechanical problems. Thankfully United Airlines were able to get us to our destination. Never fly Frontier!

✅ Trip Verified | My wife and I were flying to Las Vegas for the weekend and Frontier cancels the flight 2 minutes before we are about to board the flight. They are unprofessional, unorganized, and not worth the money. I have flown over 100 times in my life and never had a flight cancelled 2 minutes before boarding.

Not Verified | Family reunion/Quinceañera trip planned and tickets bought well ahead of time, flights get canceled 2 nights before the scheduled flight without explanation and the customer "service" agent says there is nothing they can do about it. If we want to take the next available flight, it wont be until the day after the party. If we want to fly with a different airline it will have to be completely out of pocket as Frontier said refunds will take 7 days, and not even the full refund. Best they would offer and only after making a fuss was $50.00 per passenger towards our next flight with Frontier. As if I'd put myself through dealing with this mess of an airline again.

✅ Trip Verified | I’ve flown frontier a total of 7 times - loyal to them while the flight cost has gone up, as I’m in a long distance relationship. My fiancé living in Charlotte, myself in Denver. I book flights for myself and 3 kids twice a month. Sometimes more. Costing thousands of dollars. I recently had an issue with a transaction, after my flight this past week. I was charged 300$ for a flight from Denver to charlotte. My bank account shows the money came out of my bank account. Frontier says it didn’t. And they won’t honor the ticket price while I was trying to sort things with my bank. They were callus, disingenuous, and uninterested in helping to resolve the issue. I won’t make the mistake of ever ever flying frontier again. This isn’t my first issue with the customer service either. After my flight this passed Monday (7/12) was delayed 2 hours and 45 minutes, customer service wouldn’t reschedule the flight. I had to sit in the airport for a half hour and watch the flight delay again before a very polite woman at the gate finally rebooked my flight for me. And you definitely get what you pay for.

Not Verified | Never fly Frontier Airlines. It is not worth saving a couple bucks. Be aware if they cancel your flight back they are not responsible for anything. They canceled my flight at 1:15 AM and they’re only response was to give me$100 vouchers. I could not book a flight with them the next day because they didn’t have any flights so I had to purchase my own ticket through another airline. They will refuse to pay for your ticket with the other airlines they refused to pay for wages lost they refused to pay for a hotel rooms or anything else.

✅ Trip Verified | On the travel day my wife and I were in the airport for check-in and Frontier didn't allow my wife to do the check-in, resulting in us being rejected from the flight. The reason was that my wife has a valid Venezuelan passport and a green card (US resident), they said that she was not allowed to get on the plane with those identification documents. That she needed a US Visa in order to fly. We talked to the manager and in an act of discrimination against my wife they decided to reject her from boarding. There was no more explanation and they were extremely rude with us saying that they couldn't escalate the issue to a higher level because that was the rule. They didn't care about the passenger just because they felt superior not even giving us the opportunity to explain something that is evident, a US RESIDENT doesn't need a US VISA. Frontier made us have the worst time, made my wife feel discriminated just because she was from a country with some regulations, and the worst part, they didn't hesitate at the time of blocking her from boarding and loosing thousands of dollars invested on our entire trip. So we had to run to the airline next door (United Airlines) in order to buy the plane tickets again. Of course United Airline staff was impressed with our story, being a fact that there is no way they can deny a passenger to board with a US Residency and a valid passport. Frontier is the worst airline. I tried to call customer service, and after 2 hours 45 minutes hold I was able to get a refund.

✅ Trip Verified | July 13, 2021 at approximately 0700 I was supposed to be on my flight (F9-2878) heading to LGA Airport. The plane ended up having a hydraulic leak which not only kept us on the plane for an hour, but also had a delay. I rebooked a last minute flight with another airline and called Frontier customer service to get a refund being that the flight was delayed 2hrs and 30 thus far, they told me I couldn't get a refund, mind you I was on hold for exactly 1hr 15. I will never fly with Frontier again, I will be emailing cooperate in regards. They are no better than Spirit, I am truly disgusted in how they handled things. I guess it's no lie when they say you get what you pay for.