Frontier Airlines

✅ Trip Verified | I had booked this as a last minute flight to return to Denver from Albuquerque. First our flight was delayed an hour due to weather and I understand and recognize this is completely out of the airlines control, Denver has horrible winds and rain. Regardless of this we were informed via the pilot of our delay and never via email or text from Frontier. Then we were allowed to return to the terminal but told we would receive an update in 30 minutes. I then notified my family that I would be late and to pick me up whenever my flight landed, they were monitoring the flight status. However, Frontier never updated their website to reflect any change in departure. The desk agents continued to update us with additional 30-45 minute delays. Then we were finally informed that our flight was boarding so we filed on to the plane. Once everyone was on they informed us that we all had to get off again because no one had scanned our boarding pass. I could not believe this, how could they let us all on to the plane without thinking of scanning or making sure we were all supposed to be there. After a series of delays we left about 3 and a half hours after out scheduled time. Only then did we receive any notification about the initial hour delay. At this point everyone was tired including my family who was patiently waiting for my texts as to when we departed because the website showed our estimated landing time 2 hours prior. The pilot announced that we would be receiving compensation for this flight and I thought great because they could not get it together. Only then was I informed we would be getting a voucher which did not come to my email and I had to call in order to get. I will never fly Frontier again.

Not Verified | I can’t even begin to explain how absolutely horrifying this experience was. Will never fly this airline again and am nauseated just thinking of the massive delays, incompetent staff and incoherent boarding experience. No amount of cost savings is worth this negligence.

Not Verified | This is a warning. Do not fly this airline. The worst experience ever. It seems like they have zero clue on how to run an airline. First flight was delayed out of Reagan National due to what was reported as a bad tyre. It took almost 3 hours to fix the problem. After missing the correcting flight in Denver we stood in line to speak to customer service for an additional 3.5 hours. After being placed on a flight to San Francisco? That doesn't leave Co. until Tuesday noon. Damn near a whole 24 hour after getting on the first flight out of D.C. This airline is the worst. What a messed up Vacation. I will never fly this airline again.

Not Verified | Just pay the extra money to fly a better airline. Every single flight we’ve had with Frontier has a delay. From Charlotte to Trenton 2 hour delay .. now, I’m sitting at the Trenton Airport and we were just informed a 2 hour delay! There is another flight here for Tampa and they have a 3 hour delay, with very angry passengers- literally yelling at the counter girl. It’s a shame, just pay extra and fly with a major airline. I won’t get home now until after 2 am! Pending I don’t get another delay.

✅ Trip Verified | Our experience with Frontier was very poor. The first major problem was getting to the terminal where they were located. We parked at “the parking spot” and shuttles to the main terminal where we found out Frontier is located at the south terminal and there is another shuttle that has to take you there. That is the ABIA shuttle which was extremely shorthanded when we departed and arrived. Second, the plane seats were extremely uncomfortable. The seats didn’t tilt back, no headrest support, etc third, they nickel and dime you on everything after the fare price. They lure you in with cheap fares and charge you for carryons, checked backs and even seat choices. The drinks were not free either. I would never recommend this airline to anyone flying after this experience.

Not Verified | I didn’t think it could get worse… but it did. We originally had a 7:00pm flight to arrive in ATL at 930. It was cancelled and we were put on a 9:00pm flight. Then it was delayed not once, not twice, but three times for a 1030 departure with an arrival in ATL at 1240 am. We’ll see if we actually get out of here tonight. At 600 pm we were given some nonsense story of a flight from Myrtle Beach being delayed so ours was. And we were stuck at the worst airport I’ve ever been in - Miami International. I will never fly Frontier again. If I could give it a 0/10 I would.

Not Verified | The flight wasn’t bad. It was annoying as hell that the airline nickeled and fined us for everything. collecting our baggage was awful. It took 40 minutes for our luggage to get to the carousel. Will not fly Frontier again.

Not Verified | My flight from Cleveland was supposed to take off at 9.03pm and land at 11.30pm in Orlando. They sent a text that afternoon saying my flight was delayed and then another that it was delayed again. Got to the Cleveland airport and it was supposed to take off at 10.:04pm. But after more delays on the ground including maintenance issues we didn't leave until after midnight and didn’t land until after 2.30am. Went to get luggage and ended up waiting for almost 2 hours for luggage that never showed. And there were two other Frontier flights waiting on their luggage too and for longer. No one could tell us a thing and other passengers were either trying to find someone for answers or trying to call and find out what was going on. One lone person at the Frontier baggage office who couldn’t tell us what was going on other then she was calling to try and find out. I had to give up at 4am since my ride needed to go home to sleep before he went back in to work. I called Frontier and all they would do was tell me to fill out a claim.

Not Verified | When Frontier over booked the return flight, as people were checking in, 30 minutes before as 30 people all in line, they announce that everyone missed the flight and that they were rebooking everybody for Tuesday. It’s Sunday morning and we all have to get home and we can’t wait until Tuesday they said there was nothing they could do for us. Really frontier… And you want any of us to fly you’re airline again? It is totally unacceptable to overbook flights and then tell people there’s nothing you can do for them. It is your responsibility to find everybody away home, on another airline, give them vouchers they can use elsewhere to get home, rent them a car. Never flying Frontier again

Not Verified | I thought Spirit was the worst airlines, but as of today, Frontier wins that dubious award. After being delayed for 4 hours, we had to wait an hour and a half for our bags to be delivered. Not to mention the fact that they nickel and dime you to the into degree - you want a coke? $3.25. You want a carry on? $57. Want to sit together? $20 per person. It’s insane. Flight attendants were rude.