Frontier Airlines

✅ Trip Verified | Terrible! Worst airline ever! Everything delayed at least 2.5 hours, and don’t even bother with their non English speaking customer service! They will offer you a $25 flight voucher that has to be used in 90 days! They can keep it! We will never fly them again!

✅ Trip Verified | Unbelievable. After sitting in the airport 5 hours, Our flight was cancelled due to staff shortage with no other flight leaving until Teusday, no alternative offer, Frontier basically said "not our problem". Tons of people/families stranded and irate and no where to stay, Frontier not offering hotel to anyone, and basically screwed a whole flight of people and us out of our vacation. Plus they tossed everyone's bags out onto the floor in a big pile. Never experienced this before with an airline.

✅ Trip Verified | My flight was delayed an hour, I understand things happen. I’m most upset is that I paid for a check in bag, waited over an hour and a half for my baggage, I had to leave I was so exhausted from being delayed in the first place. Our gate at Orlando changed from 28 to 22. Customer service was horrible. I will never fly or recommend this airline ever. I flew this airline once before from Denver to NY and had no problems. What is going on? A lot of angry customers so I won’t fly cheap anymore, lesson learned, Jetblue, American Airlines or Delta all the way. Pay the extra it’s worth it.

Not Verified | Purchased 2 seats on Frontier Airline website for me and my girlfriend for flight to New Jersey, got to the airport only to find out the flight was over booked and my seats were sold to someone else. We were placed in separate seats, which was very stressful for my girlfriend who has a phobia of flying. I requested a refund but was denied. Atrocious customer service.

Not Verified | If I could give no stars I would. They cancelled my return leg from MCO to MCI scheduled in the AM on June 27th, 2021. They sent a notification at 10.30 the night before. We barely got time to schedule a flight to get back in the morning. Fortunately Spirit had a flight open for 8am. I sent in the Spirit receipt for reimbursement and they refuse to honor my request. Not to mention that the first leg of their flight was 4 hours delayed.

✅ Trip Verified | Phoenix to Sacramento. I'd rather walk than fly Frontier Airlines ever again. If it were possible to give this airline a zero I would. My ticket to fly was cheaper than my bags. They make you pay for even a carry-on. Flight was delayed going out. Seats are uncomfortable and cramped. Zero beverage or food service. Dirty plane. The money you "save" is not worth the headache you get when you fly this airline.

Not Verified | We needed to check-in 2 suitcases. We didn't have issues when we flew from ATL to SLC since we could weigh the suitcases from home. When we flew back, we used the scale at the SLC airport to weight them. Each was 50lbs before we went to the desk to check-in. They used their scales - each suitcase on different scale - one showed 50lbs and the other showed 52lbs. Other airlines would allow you 52lbs/suitcase without any issue but they still asked us to pull things out of the suitcase to make it 50lbs. I told them that I had weighed them for 50lbs before I came here and we had used the scale at the corner (the SLC scale was at the corner, very close to the Frontier Check-in). The lady still told us to pull things out and they said they only used their scale. I paid $ for the check-in suitcase and who knows their scale were correct or not? 50lbs vs 52bls was a big deal for them?

Not Verified | I booked a flight with Frontier many months in advance. Flight time was moved a few weeks in advance. Flight time was delayed by 4 hours the day of departure, then cancelled. There is not a live person to speak to. They issued a refund, but only 1/2 showed up. Beyond frustrating! “You get what you pay for” Never again! Go to one of the major airlines.

✅ Trip Verified | I had booked this as a last minute flight to return to Denver from Albuquerque. First our flight was delayed an hour due to weather and I understand and recognize this is completely out of the airlines control, Denver has horrible winds and rain. Regardless of this we were informed via the pilot of our delay and never via email or text from Frontier. Then we were allowed to return to the terminal but told we would receive an update in 30 minutes. I then notified my family that I would be late and to pick me up whenever my flight landed, they were monitoring the flight status. However, Frontier never updated their website to reflect any change in departure. The desk agents continued to update us with additional 30-45 minute delays. Then we were finally informed that our flight was boarding so we filed on to the plane. Once everyone was on they informed us that we all had to get off again because no one had scanned our boarding pass. I could not believe this, how could they let us all on to the plane without thinking of scanning or making sure we were all supposed to be there. After a series of delays we left about 3 and a half hours after out scheduled time. Only then did we receive any notification about the initial hour delay. At this point everyone was tired including my family who was patiently waiting for my texts as to when we departed because the website showed our estimated landing time 2 hours prior. The pilot announced that we would be receiving compensation for this flight and I thought great because they could not get it together. Only then was I informed we would be getting a voucher which did not come to my email and I had to call in order to get. I will never fly Frontier again.

Not Verified | I can’t even begin to explain how absolutely horrifying this experience was. Will never fly this airline again and am nauseated just thinking of the massive delays, incompetent staff and incoherent boarding experience. No amount of cost savings is worth this negligence.