Frontier Airlines

Not Verified | Right now I wouldn't recommend Frontier to fly. I paid extra for priority boarding and it wasn't announced we noticed people in line so we got in line. Already was 1hr behind because of a delay which I understand it happens that wasn't a problem. We finally find where our luggage is and wait smooth 30 min so at this Pont we're about 40 min sense getting off the plane. My sister had to circle around 10 times before we got out. No one to report the damage to. My sister flies all the time and said within 24hrs which we did. When I was talking to customer service they contradicted themselves because they were telling me yes within 4 hrs and that was to prove it was from the airport. Next time I will make sure to do pictures of the damage at the airport. Thanks for messing up my vacation. I spent so much time on the phone with customer service. I received an email that said I would get a call in the next 4 hrs I called customer service again which was 24hrs after the email. You need to get a better system.

✅ Trip Verified | Flight was delayed over and over with no explanation. Flew them for 2 other legs this month. Every single flight was delayed. One of them was delayed an hour with no explanation. The flight attendants were just chitchatting.

Not Verified | Worst airline customer service I've encountered. I made my reservation via Priceline. Frontier canceled my return flight, and the best reschedule option would have cost me two more days away from home, so two hotel stays and two missed days of work, which I just couldn't do, so I asked for a refund. Instead of refunding me the full ticket cost of $190, plus the $75 they charged me to correct my name (they'd concatenated my first and middle name, so I had to correct it), they only refunded $109. Not only did I wait on hold for over an hour every time I spoke with them, but they couldn't explain why I wasn't receiving a full refund, and I had a really hard time understanding all the reps with whom I spoke because they didn't speak English very well. I'll never again fly, or attempt to fly, on Frontier Airlines.

Not Verified | This was the worst airline I have ever encountered, I did not get any notification that the flight had changed and luckily several of my friends on the same flight got a notification and were able to cancel their flights. After discovering the switch I attempted to cancel my flight for a refund and could not contact anyone and was unable to cancel my flight for a refund. I know this is a budget airline but this airline shouldn't even exist because no one should pay for a flight that is changed or never comes.

✅ Trip Verified | I was drawn to Frontier because of the cheap flights (I just need to get from point A to point B), but it ended up costing me more. On the way to our honeymoon, our flight was delayed 5 hours with no explanation. That wasn't ideal, but it happens. Coming back from our honeymoon, Frontier cancelled our flight when we got to the airport with no explanation. They offered an amount for other airlines that wouldn't cover the cost of any flight, so we had to take their option of putting us on another Frontier flight the next day that (problems with that are explained below). We told the Frontier rep that Frontier needed to give us a place to spend the night since they messed us up. They gave us a piece of paper that said we would be refunded up to $150 for a hotel if we submitted the hotel reservation info on their website. The only place within that range was a cheap motel, but we went for it so we'd have a place to sleep. I had a feeling that they would find some way to avoid keeping their promise and reimbursing us. Sure enough, we submitted everything they asked for online and didn't hear from them for a month. After contacting them, they finally responded and said we wouldn't be reimbursed because we didn't have that piece of paper (just plain text on white paper) they had given us 1 month ago. The paper, the rep, and the website said absolutely nothing about needing that piece of paper. They had record of the flight being cancelled, our flight being changed to the next day, and that they had the document on their computer. Just a ridiculous way to avoid reimbursing us for the problem they put us in. For the new flight, instead of the direct flight from Denver to Philly that we paid for, sent us all the way down to Florida for a layover before flying back up to Philly, costing us an entire extra day and requiring us to pay for overpriced food at the airport (Frontier said they wouldn't help with any of this). Other people on our plane talked about missing important meetings and weddings because of Frontier's frequent cancelations. The initial price of the flight might be cheaper, but you'll probably end up paying more. If your plans are totally flexible and you're fine with sleeping in the airport, you can take the risk. But if you have anything scheduled at your destination, go with another airline.

Not Verified | I got to the airport 1 hour and 45 minutes early. It was a 6.35am flight. I booked it months earlier. When I showed up I had already pre-checked in. I went to check in my luggage and the kiosk told me I had to see an agent. The line was huge and absolute chaos. There were 2 ticketing agents and 2 other agents yelling out destinations and telling people to hustle and get their luggage checked. They were rude and nasty. They insulted and belittled passengers who maybe didn't hear and told them it was their fault that they couldn't get their luggage checked and they missed their flight. They yelled out my destination and I hustled to get my bag checked in. The lady then told me at the counter I was not going to make it, by that time I had 45 minutes until my flight. I wasted 45 minutes in line! It was absolutely awful, they rebooked me on the flight for the next morning the same time they said they had nothing else. Shortly after I saw other passengers booked onto later flights to New Orleans. I was ahead in line and apparently out of luck. I wasn't rude or disrespectful. In fact I was very careful and kind understanding they were understaffed. I had already paid for my hotel for that night so I easily and fairly cheaply got another flight on United and quickly got checked in, it was pleasant and calm at United and they were so helpful. After I got to my United gate I called Frontier and they gave me a $59 credit. I argued but that was all they offered. I paid $117 for my one way flight and the baggage fee. So they screwed me at every turn. It was so awful. I will try to avoid Frontier from now on.

✅ Trip Verified | Singular worst airline experience I could ever imagine (I've flown easily 500 times). Each leg was delayed repeatedly, minimal communication, totally disinterested, apathetic staff. Frontier lost my luggage and no one bothered to answer the customer service despite being on hold for 30 minutes. Also, no in-flight entertainment and no reclining seats, and they ran out of their $3.75 cans of soda almost immediately. The airline should change their tag line to: "we treat our customers like garbage" That's how I felt flying Frontier Airlines.

Not Verified | On July 23, 2021 I was traveling from T.F. Green (PVD) to Orlando Airport(MCO) Florida at 11.49am. When I checked in and I walked to the boarding gate I received a message the flight was delayed until 12.30pm in the afternoon, shortly after I received another one for 1.06 pm, another for 3.30 pm, then from that time until 7.30pm so I arrived to Orlando at 8.30 pm. I was so exhausted because I have neck and back problems and the seat at the airport is not comfortable. Frontier Airlines didn't give us any information or the reason why the flight was delaying so it was so frustrating. Frontier offered us $10.00 voucher for food and I couldn't get a food counter that would take the voucher. The $10.00 voucher, you buy two bottle of waters and if you lucky you can get a candy bar and water if they accept the voucher. They didn't even offer us a glass of water while traveling from PVD to Orlando. They should refund your ticket if the flight is delayed more than 3 hours but instead they gave us $70.00 towards. I paid $43.00 for my small bag which it's ridiculous and this is another reason that I don't want to fly with them. I'm very disappointed with Frontier Airlines and I don't wish to travel with them anymore.

Not Verified | This airline is horrible and not helpful to the passengers. On our flight there was was no social distancing and the washroom was horrible. My husband said he went to the washroom and it smelt and it was not clean. I gave my husband a Clorox wipe and hand sanitizer. Someone took our bag at the airport and when we tried to get assistance from the airline we were told to fill out a claim. I told the customer service representative that I put in a claim 30 minutes before calling. I had to pay $37 for a claim. It took an hour to speak to someone because we were bounced around to several different representatives. Luckily, the gentleman who had our bag and we had his found me on Facebook and met to get our bag back. I told the representative to give my number to the guy or give us his number. They said they couldn't do that. I'm going to dispute the charge and get my money back because they did not help us at all. This morning I received an email stating we filled the wrong claim. It stated we were supposed to claim for lost luggage which is what I did. The email stated the claim was for missing items at the airport. Well, my entire luggage was taking by accident.

✅ Trip Verified | Upon arrival on the plane, the first flight attendant, a male, felt compelled to tell me to make sure I covered my nose and mouth as I was already moving to do so. I am used to wearing a mask all day as I am an engagement director at an assisted living facility. There was a female flight attendant manning the overhead storage up front. We thought nothing of it until my mom was putting her backpack up there and she told her “ma’am that’s your personal item, it will need to be placed under the seat in front of you.” All while others are stuffing suitcases in the overhead bins. She didn’t seem to mind watching them do it. Gratefully, my mom who is never outspoken said “but I paid for a carry on.” The flight attendant then turned and requested that only my mother out of all the people stuffing luggage on the plane, show her boarding pass to prove she paid for carry on. Again, all while people around are stuffing multiple bags (even one lady stuffing her bag on top of my laptop bag, in the overhead bins-nothing was said. My mom obliged without even an apology from Debbie. It was embarrassing to say the least. I watched her the rest of boarding and she did not have this request of anyone else. After which the captain held us captive 30 more minutes after the flight had landed for reasons of “people being prematurely unbuckled and standing” at 11:32 with us getting off the plane at 12:02am…it was a very weird and unsatisfactory situation.