Frontier Airlines

✅ Trip Verified | Our flight was delayed 4 times and then canceled. When we went to reschedule, they booked our new flight for the incorrect dates- even after reviewing the correct dates with me over the phone several times. After correcting the dates we took our vacation. On our flight home they gave the seats I paid extra money for (leg room) to other passengers. My husband had to sit in the back of the plane and I was in the front. Upon arrival home, I called frontier and told them of my inconveniences. They told me for my inconvenience, they were going to send me 2 $50 vouchers within 7 to 10 days. It has been 2 weeks and I haven't received them. I called frontier this morning and the woman on the phone was speaking over me and didn't want to hear a thing I had to say. She ended up hanging up on me. I called back and explained everything to another employee. He told me even though I was promised vouchers, there was a note in the system which stated to not give me a voucher. I am beyond furious with Frontier but most of all its very rude and unhelpful employees. I am not one to write a review, as this is my first review ever, but I have to warn others about this airline and its extremely rude and unhelpful staff members. One positive thing to say about frontier is the staff on the plane was decently nice.

Not Verified | Horrible service. The flight itself going was fine. However airport employees were unorganized. Not ready and caused chaos due to system issues. Lines were incredibly long. No working kiosks. Just terrible organization. Will never fly with them again.

✅ Trip Verified | Flight got canceled 3 times and was rescheduled for today and now they are delayed again because maintenance is required to approve for our departure so now we have to De-board the plan and wait 1 1/2 hr and not even sure if it will leave after yet. This is got be be the worst my first and last time using this airline. I would rather drive 24 hrs than to use this company. Save your time, money and headache - avoid them as much as possible.

✅ Trip Verified | I am currently writing this review as I wait in the airport to board my flight. My flight was originally supposed to take off at 9:50AM on Friday August 13. It is currently 4:58PM and I still need to wait until 6:11PM to board my flight since it has been delayed for 8 hou8rs now I received 4 different messages rescheduling my flight! The first message stated my flight was delayed by 3hrs, the next message stated it was 5hrs delayed, the third message stated my flight was 7hrs late and the fourth message finally stated my flight was over 8hrs delayed. It is absolutely disappointing waiting over 8hrs for a 2hr flight! The word angry can not even describe what I feel right now.

✅ Trip Verified | Perhaps this is an old saw, but Frontier’s “positive” spin on its baggage policies is a joke. The hidden costs in every aspect of making a flight a livable experience is laughable. Having paid $140.00 over air fare ticket prices to get actual baggage onto the plane, my boarding 1 priority seat was a non reclining seat in row 4! At the back of the plane, I might expect that. Frontier lets you pay for the privilege of greater discomfort! I have learned that one needs to add the cost up front so that the same seat on any other airline really costs about the same as the “discounted” Frontier price. I know that other airlines have adopted similar practices, but this is a case of “fool me once, shame on you,” and there will be no “fool me twice.”

✅ Trip Verified | Low cost air travel that comes with a cost, sometimes far overshadowing the cost of an ‘alternative’ standard airline. Here is my story: First incident on 7/25/2021: My two children were returning home to Orlando from St. Louis, MO on Sunday, 7/25/2021 on Flight # F9 1210. The flight landed close to being on time (5:56 pm). After landing, there were no Frontier personnel available to ‘receive’ the aircraft and/or operate the walkway. The aircraft sat for 1 hour at the gate without passengers being able to disembark. The passengers finally got off the plane and my kids headed towards baggage claim to collect their bag. While they were waiting at the carousel, the belt suddenly just stopped moving. An announcement was made that Frontier only had one person offloading luggage from the aircrafts, and that it was going to be awhile before luggage would be available. 3 hours and 50 minutes after they landed at MCO, my children finally got their bag before we could head home. Up to date I have not heard anything from Frontier Airlines since filing this complaint a week ago. On Thursday 7/29/2021, my wife and two daughters were to fly with Frontier to Phoenix AR for the Taekwondo World Championships that my daughter qualified for. Their flight was to make a connection in Atlanta to Phoenix. The flight out of Orlando got delayed numerous times because of “lack of maintenance personnel” and “waiting for clearance from Colorado” - wait for it, Frontier Airlines only having one person to do the maintenance check on the aircraft before take-off! The flight was delayed for 1.5 hours. My wife raised her concerns about missing their connection in Atlanta, but Frontier agent told her that there were 19 people on this specific flight that needed to make that connection, and there was no way Frontier would not wait on these 19 passengers to make the connection. However, Frontier decided the connecting flight in Atlanta to Phoenix would NOT wait on the passengers on the Orlando flight. The Frontier personnel merely shrugged it off and said the best they could do was to fly my family to Las Vegas, and then to Phoenix the next morning. Arriving at 8.30 am. My daughter was competing the next morning for the World Championships at 8am, something she has been training and preparing for for 5 years! At this point she was hysterical, and could see her dreams disappear before her eyes because of the incompetence of Frontier Airlines! My wife and daughters ran through Atlanta Hartford and finally found a flight with Delta Airlines that would get them to Phoenix that evening late. They had to pay an additional $1,765.00 for 3 one way tickets to Phoenix from Atlanta. After purchasing the tickets, they had to collect their luggage (which Frontier could not find for an hour), check in again, go through security and run back to the Delta flight. Returning from Phoenix, AZ on Saturday, 7/30/2021 on Flight 1045 my family had to make yet another connection in Ohio. Their flight landed at MCO at 9:15pm. Again they had to sit in the aircraft after landing for 30 minutes because Frontier only had ONE PERSON working. After waiting for another hour for their luggage, they were told by Frontier personnel that their luggage has been lost! How can one airline be so completely incompetent, pathetic and just plain horrible? The bag got delivered to our home 4 days later.

✅ Trip Verified | I'm surprised they don't charge you to go to the bathroom on this airline. Everything from a carry-on to a glass of water was nickeled and dimed. The seats are not comfortable and do not recline. Nor do they offer enough space to actually open a laptop. Not that you'll be doing much since there's no wifi. This is a garbage airline that charges you for everything under the sun, so it ends up being as much as a more premium airline but without any premium service, such as an extra glass of water. The flight attendants are glorified drink sellers; not helpful. Several people decided to wear chin diapers on my flight from Philadelphia to Las Vegas and the attendants did nothing except try to sell you a $3.25 cup of bad coffee. When my connecting flight from Las Vegas to San Diego was delayed over 2 hours, I was told to shove it since they can delay you up to 3 hours without having to do anything for you. And believe me, they will absolutely do nothing for you; no customer service. Wouldn't even agree to give me a drink on the airplane since they were keeping me away from home for 2 extra hours. I had a 6 hour layover as a result, and Frontier was worse than indifferent; they were borderline hostile. There is no reason this airline should be in business. They are the worst on everything; their prices are not competitive and you have to pay for all services. Choose any other airline.

✅ Trip Verified | The trip out: it was a madhouse checking bags. We were early but almost missed our flight due to them pushing up many who would miss theirs. The flight was good, but then we sat waiting for our gate. When we disembarked, they did not tell us the baggage carousel & we actually got arrested at wacky DFW for going back thru their security doors! The trip back: Flight was delayed a half hour, otherwise good. But then it took over an hour for the bags to come.

✅ Trip Verified | Frontier cancelled my wifes flight for no reason at the last second, stranding her at the airport with our newborn. They made her miss her connection home, offered no alternatives, simply shrugged and said they would refund her money for the frontier flight only. Not for the connections they made her miss, or all the expenses they burdened us with by cancelling. ​Absolutely disgusting and unforgivable behavior. No alternate flights offered home, just a callous "oh well too bad for you". Cost us hundreds in hotel expenses and new flight bookings, not to mention the extreme stress of doing all that while caring for a newborn. Still cannot believe the subhuman treatment they gave her, just awful. Will never book with this airline again

Not Verified | Frontier is bad, but not the worst I’ve seen. Long waits always with delays (which always seem to have to do with mechanical issues). Had to wait 4+ hours multiple times just to fly to wherever I need with uncomfortable seats, iffy staff (definitely not too bad but nowhere close to larger airline company staff) and losing plans every single time. I normally get priority seating with no result or anything happening. Zero entertainment on the planes, I recommend bringing a book since there isn’t any service in the sky.