Frontier Airlines

✅ Trip Verified | Frontier Airlines is a joke. I was stuck away from home for 2 days past my return date. That being said, COVID has made traveling harder with fewer options. I booked a trip to Vegas in March. The flight was through Frontier and I had reasonable flight times for my departure and return. My return flight was for around 10 am. I received a notification about two weeks ago stating significant changes were made to my flight. When I reviewed the changes, they changed my return flight to midnight. 10 hours sooner than my original flight. I made multiple attempts to change my flight home without success. Fast forward. I arranged for other travel plans to accommodate my trip. When I went to cancel my flight, I received 16.96 in credit when the cost was 160.96 to book the flight. I wouldn't have canceled my booking if they hadn't made such an absurd change to my flight. Now I eat the cost for what? As a consumer, they just confirmed I will never fly with them again.

✅ Trip Verified | COVID is a thing, yet they pack everyone together on a 1/2 empty plane. Literally walked passed 1/3 of empty seats to a cluster of maybe 10 rows with people packed in three to a row. I spied the last 10 rows were empty (I was the last person to board) and slid into the first empty row after the pack. I had a window seat originally and would have had to climb over two people to get to the seat. Much easier to just take an empty row. One question, why?

Not Verified | The savings is not worth the inconvenience you receive from booking a flight with this airline. They switched my flight within notice. The new flight was delayed 4 times and the check in clerks targeted me when I was boarding the plane because I asked them for a refund. I have never been treated so badly when flying.

✅ Trip Verified | When we first got to the airport, there were lines that were so crazy long. We waited in line for 45 minutes and then they opened up another portion and people who had just got there were getting in before us, who had waited a total of over an hour just to get our bags dropped. The staff was very unfriendly about the whole thing. We got to the airport 2.5 hours early and almost missed out flight because of how long we waited to drop our bags. Then when we got on the plane the staff wasn't friendly and acted like they didn't want to be there. You couldn't hear or understand anything the cabin people were saying. When we got off the plane to pick up our baggage, it took them forever to get our baggage out and then my friend's suitcases were broken and my husband's bag was torn. We are very displeased with this airline and will not be flying with them again.

Not Verified | Friendly staff however this airline needs to catch up with the times. The online booking process is a complete joke if you're not living in USA. You simply cannot pay for your ticket online because you will receive "Error: Please Review the Billing Zip Code" and there is no place to enter a postal code for Canada. Same thing with the App. When calling in the phone attendant was nice and didn't charge the $35 call-in fee because he was aware of the problem. This should be an easy fix. Baggage fees were $37, $45 and $47 depending on the time of day and whether you are on the app or your PC. Frustrating - get your stuff together Frontier. Baggage in Orlando took 2 hours to receive. It may not be Frontier's fault but this has to be corrected. What a shame. The flight itself was fine and the staff are great people. With a couple of fixes from Frontier this carrier could be a great budget airlines but for now the frustration simply outweighs the savings.

✅ Trip Verified | These guys are the worst. There was a 3 hour delay on the tarmac because of paperwork not being filled in correctly somehow. There was a severe snowstorm coming in so by the time we left it wasn't super safe. No water or snacks were offered in the 3 hours. When I called afterwards with feedback, the supervisor tried to blame it on weather. It's possible the pilot should have lied to us, but he literally said it's Not the weather, so right.

✅ Trip Verified | There were dozens of open seats, to include all the emergency exit rows. The crew would not let anyone move to the emergency exit rows. This airline cares more about what you pay.

Not Verified | Very unprofessional checking at the airport, the representative was so rude, unreasonable and unprofessional. I never saw this kind of disrespectful behavior from airline employees. Also last time the food quality and the whole flight quality was so poor. I prefer to pay a couple of hundred dollars for and get better service, this airline charges you for your seat, bag and food so you have to pay even more than a good airline like Delta.

✅ Trip Verified | This experience was horrible. The young lady doing the boarding was very rude, ignorant and disrespectful. Talking to the occupants in a nasty and unfriendly manner, even threatened a passenger when she was asked her name. The attending supervisor stood there watching. I was in disbelief. Something really needs to be done about this airline. This is not my first unpleasant encounter with Frontier. Flight 2289 Philly- Miami, 1/28/20022, 9.15pm flight was horrible due to the staff. Please get your employees some type of customer service classes/training.

Not Verified | What airline makes me cry? Frontier Airlines did it. Not tears of joy but tears from being livid and enraged. In October of 2021 I booked a straight flight from Sacramento to Ontario California. The flight left Sacramento at 8 in the morning and it arrived in Ontario at 9.40 in the morning. I booked a flight because my family is in California and I wanted to get back to them as quickly as I could. The day I arrived in Sacramento I saw an email saying that my flight to Ontario had been modified. Instead, of a non-stop flight to Ontario they really screwed me over badly! My new flight left Sacramento later in the day now included a 5 hour layover in Las Vegas and I would land at 9 that night. Frontier Airlines you are horrible, awful, and the worst of the worst airline! So, instead of keeping my flight an hour and 40 minutes it turned into almost 8 hours of traveling. In this day and age when companies are trying to keep customers you lost one.