Frontier Airlines

Not Verified | This is the worst airline. Their customer service doesn't exist, literally no customer service options besides sending a letter to their corporate office. I paid for a flight, 2 passengers from Cancun to Boston. In order to check in for the flight they force you to pay a very aggressive fee for each seat, not sure how you can fly without a seat? To be clear, it was not an upgraded seat, just to have a seat on the plane. Those fee's were almost as much as we paid for the flight itself. Then they want to charge outrageous prices for a personal item (bag that fits under seat) and any other carry on bags. Those fees were not disclosed when we purchased the flight. Then the flight got canceled due to unknown circumstances, forcing us to stay in a foreign country overnight or pay a very high last minute price for a flight on another airline. Considering there were no overnight stay options we ended up flying home on another airline. Frontier sent us an email saying the flight fee is non-refundable. What we paid for our seats and carry on bags would be applied to an airline credit that can be used within 90 days. I would tell anyone considering using Frontier or any company associated with them to stay far away. This is the worst company I've ever made the mistake of doing business with. Shame on Expedia for being associated with them!

✅ Trip Verified | Flight delayed both ways and not due to weather. Sitting in orlando writing this. The flight is delayed 6 hrs and counting. The plane has been there, pilot showed up 4 hrs later and still waiting on crew.

✅ Trip Verified | My first and foremost complaint is, we fly back from my son's wedding in Punta Cana, Dominican Republic on your airline (Frontier) on Feb 5, 2022, we get to Chicago O'Hare at approx 8.20 pm. We paid to have a Charter Bus pick 25 of us up upon our return (which we paid good money for), when we first got through to go and get our luggage (on Carousel 3) we were the only ones there. We waited and waited and waited with my 3 and 4 year old grandchildren. Other family had children too. We waited so long. Kids were starving. I got to bed at 2.00 am. I have been flying with Frontier a few times, I am told it's cheaper. But, by the time I buy my seat, pay for my luggage, pay for snacks and drinks, no movie and not the most comfortable seats (no recline) I am think it's not really a bargain. We are all questioning why we fly Frontier. Will probably be switching airlines.

Not Verified | First time flying with Frontier and very disappointed. Seats are very uncomfortable. Some aircraft personnel were very rude. Had to wait for luggage for almost 2 hrs after arrival, no information on what was going on until after an hour or longer. Had to call hotel because shuttle had already shut down. Then had a 3 hr drive home afterwards. Will not use this airline again for future trips.

Not Verified | Frontier changed the times of our flights several weeks after we booked them. One flight was 10 hours later than originally planned. This no longer worked for our schedule so we had to cancel. The cancellation process was not straight forward. Total fraud of an airline!

✅ Trip Verified | The customer service was sub par and we were delayed and given bizarre excuses right before takeoff that we had to go back to the gate to pick up more employees, that sounded reasonable, but then they added another issue that there was "too much air traffic" going into Miami so we had to go back. They were inconsistent in their excuses then all of a sudden both cleared up at the same time and we should be on track to leave at 11.15pm. This was the most bizarre flight I’ve been on and will not be using Frontier again. I do feel bad for the flight attendants because some of the people on the flight were not very nice and I know that it likely was not their fault. Either way, they all need customer service training on how to be more transparent with the customers and not give false excuses for our delay.

✅ Trip Verified | I haven't actually been able to fly yet. The airline cancelled my flight. Did not offer any type of refund or change flight to a different airline. Apparently I'm just stranded and they get to keep my money. I have to call my credit card company to report a fraudulent transaction just to get my money back. Whatever happened to good customer service?

Not Verified | When we arrived at the airport, my husband was having respiratory symptoms. He decided to take a Rapid COVID test at the airport before we checked in. He tested positive for COVID. We informed the check-in staff we would not be boarding the flight for that reason. They said to call customer service for a credit or refund. Well we did just that and was informed that our flight status was “no show” so we will not be getting a credit or refund. We lost $240 on this flight. I guess we were expected to board the flight and expose everyone to COVID. No problem with Marriott or Hertz to cancel reservations - only Frontier. If you think you could be COVID positive someday, find a more reasonable airline to deal with.

✅ Trip Verified | Frontier Airlines is a joke. I was stuck away from home for 2 days past my return date. That being said, COVID has made traveling harder with fewer options. I booked a trip to Vegas in March. The flight was through Frontier and I had reasonable flight times for my departure and return. My return flight was for around 10 am. I received a notification about two weeks ago stating significant changes were made to my flight. When I reviewed the changes, they changed my return flight to midnight. 10 hours sooner than my original flight. I made multiple attempts to change my flight home without success. Fast forward. I arranged for other travel plans to accommodate my trip. When I went to cancel my flight, I received 16.96 in credit when the cost was 160.96 to book the flight. I wouldn't have canceled my booking if they hadn't made such an absurd change to my flight. Now I eat the cost for what? As a consumer, they just confirmed I will never fly with them again.

✅ Trip Verified | COVID is a thing, yet they pack everyone together on a 1/2 empty plane. Literally walked passed 1/3 of empty seats to a cluster of maybe 10 rows with people packed in three to a row. I spied the last 10 rows were empty (I was the last person to board) and slid into the first empty row after the pack. I had a window seat originally and would have had to climb over two people to get to the seat. Much easier to just take an empty row. One question, why?