Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3602 reviews
2/10
3 star Skytrax Rating
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1/10

"Did not offer any type of refund"

(United States)

Trip Verified | I haven't actually been able to fly yet. The airline cancelled my flight. Did not offer any type of refund or change flight to a different airline. Apparently I'm just stranded and they get to keep my money. I have to call my credit card company to report a fraudulent transaction just to get my money back. Whatever happened to good customer service?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew Orleans to Seattle via Denver
Date FlownFebruary 2022
Value For Money 12345
no
1/10

"not be getting a credit or refund"

(United States)

Not Verified | When we arrived at the airport, my husband was having respiratory symptoms. He decided to take a Rapid COVID test at the airport before we checked in. He tested positive for COVID. We informed the check-in staff we would not be boarding the flight for that reason. They said to call customer service for a credit or refund. Well we did just that and was informed that our flight status was “no show” so we will not be getting a credit or refund. We lost $240 on this flight. I guess we were expected to board the flight and expose everyone to COVID. No problem with Marriott or Hertz to cancel reservations - only Frontier. If you think you could be COVID positive someday, find a more reasonable airline to deal with.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Fort Myers
Date FlownJanuary 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Frontier Airlines is a joke"

(United States)

Trip Verified | Frontier Airlines is a joke. I was stuck away from home for 2 days past my return date. That being said, COVID has made traveling harder with fewer options. I booked a trip to Vegas in March. The flight was through Frontier and I had reasonable flight times for my departure and return. My return flight was for around 10 am. I received a notification about two weeks ago stating significant changes were made to my flight. When I reviewed the changes, they changed my return flight to midnight. 10 hours sooner than my original flight. I made multiple attempts to change my flight home without success. Fast forward. I arranged for other travel plans to accommodate my trip. When I went to cancel my flight, I received 16.96 in credit when the cost was 160.96 to book the flight. I wouldn't have canceled my booking if they hadn't made such an absurd change to my flight. Now I eat the cost for what? As a consumer, they just confirmed I will never fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Las Vegas
Date FlownMarch 2021
Value For Money 12345
no
1/10

"they pack everyone together on a 1/2 empty plane"

(United States)

Trip Verified | COVID is a thing, yet they pack everyone together on a 1/2 empty plane. Literally walked passed 1/3 of empty seats to a cluster of maybe 10 rows with people packed in three to a row. I spied the last 10 rows were empty (I was the last person to board) and slid into the first empty row after the pack. I had a window seat originally and would have had to climb over two people to get to the seat. Much easier to just take an empty row. One question, why?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Orlando
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I have never been treated so badly when flying"

(United States)

Not Verified | The savings is not worth the inconvenience you receive from booking a flight with this airline. They switched my flight within notice. The new flight was delayed 4 times and the check in clerks targeted me when I was boarding the plane because I asked them for a refund. I have never been treated so badly when flying.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Orlando
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very displeased with this airline"

(United States)

Trip Verified | When we first got to the airport, there were lines that were so crazy long. We waited in line for 45 minutes and then they opened up another portion and people who had just got there were getting in before us, who had waited a total of over an hour just to get our bags dropped. The staff was very unfriendly about the whole thing. We got to the airport 2.5 hours early and almost missed out flight because of how long we waited to drop our bags. Then when we got on the plane the staff wasn't friendly and acted like they didn't want to be there. You couldn't hear or understand anything the cabin people were saying. When we got off the plane to pick up our baggage, it took them forever to get our baggage out and then my friend's suitcases were broken and my husband's bag was torn. We are very displeased with this airline and will not be flying with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Orlando
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"the frustration simply outweighs the savings"

(Canada)

Not Verified | Friendly staff however this airline needs to catch up with the times. The online booking process is a complete joke if you're not living in USA. You simply cannot pay for your ticket online because you will receive "Error: Please Review the Billing Zip Code" and there is no place to enter a postal code for Canada. Same thing with the App. When calling in the phone attendant was nice and didn't charge the $35 call-in fee because he was aware of the problem. This should be an easy fix. Baggage fees were $37, $45 and $47 depending on the time of day and whether you are on the app or your PC. Frustrating - get your stuff together Frontier. Baggage in Orlando took 2 hours to receive. It may not be Frontier's fault but this has to be corrected. What a shame. The flight itself was fine and the staff are great people. With a couple of fixes from Frontier this carrier could be a great budget airlines but for now the frustration simply outweighs the savings.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuffalo to Orlando
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"These guys are the worst"

(United States)

Trip Verified | These guys are the worst. There was a 3 hour delay on the tarmac because of paperwork not being filled in correctly somehow. There was a severe snowstorm coming in so by the time we left it wasn't super safe. No water or snacks were offered in the 3 hours. When I called afterwards with feedback, the supervisor tried to blame it on weather. It's possible the pilot should have lied to us, but he literally said it's Not the weather, so right.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to West Palm Beach
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"crew would not let anyone move"

(United States)

Trip Verified | There were dozens of open seats, to include all the emergency exit rows. The crew would not let anyone move to the emergency exit rows. This airline cares more about what you pay.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRaleigh to El Paso via Las Vegas
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the whole flight quality was so poor"

(United States)

Not Verified | Very unprofessional checking at the airport, the representative was so rude, unreasonable and unprofessional. I never saw this kind of disrespectful behavior from airline employees. Also last time the food quality and the whole flight quality was so poor. I prefer to pay a couple of hundred dollars for and get better service, this airline charges you for your seat, bag and food so you have to pay even more than a good airline like Delta.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCincinnati to Cancun
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no