Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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10/10

"it was an amazing experience"

(Canada)

Trip Verified | I loved this airline, from start to finish it was an amazing experience. The price was unbeatable, the customer service from beginning to end was amazing. i am so very pleased and truly don’t understand the bad reviews.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBuffalo to Tampa
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst experience flying"

(United States)

Trip Verified | Worst experience flying. In a short, direct flight from Philadelphia to Atlanta, Frontier Airlines managed to misplace the entire flight's baggage. We arrived at 10:30pm, and no one from Frontier was available to answer questions. We waited as passengers from other flights came and went with their luggage and after 3 hours of waiting and with absolutely no customer service on-site, I had to leave because my ride could not wait any longer. The next day I called Frontier customer service a total of 5 times, (all customer service is overseas btw), and still no one has given me any meaningful thoughts on what could have happened or where my bag could possibly be. All they keep telling me is that they have contacted the Atlanta airport and will inform me when they hear something back. I am approaching 24hrs since landing and still I have not been contacted at all by anyone from Frontier. I have even tried calling the Frontier office at the actual airport, but no one answers and no one has responded to my messages. Customer service is nearly nonexistent with this company. The low prices are not worth the hassle of flying with this company. Please learn from my mistake. Tell family and friends to avoid this company at all costs. I flew home to spend Christmas with my loved ones, after 6 months of intense medical residency training, and now I having to deal with this frustrating situation. For perspective, this is the first time that I have ever written a review for anything and I feel a duty to warn people of the incompetence of this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Atlanta
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They have messed up my plans too many times"

(United States)

Trip Verified | 3 hours before the fight was supposed to take off I received an email that the flight would be delayed. This meant that I would be missing my connecting flight which I booked as a single booking through their website. After much effort to figure out how to speak to a real person and being on hold for 20 minutes, they told me that they could book me on a flight two days later or offer a refund. Every other airline would recognize they were to blame and book you on another airline. This flight was to spend time with my family for Christmas and taking two days out of the week I was supposed to be there seemed ridiculous. They were unwilling to offer any compensation outside of a "voucher" which I could only get if I went to the airport and was told that it could be used to "cover meals or other things". No discount, no booking you on another airline. Something similar to this has happened to me every single time I've flown with them. On one airline they told us to use the restroom in the airport before boarding because the lavatories on the plane weren't working on a 5hr flight. Spend the extra few hundred dollars! They have messed up my plans too many times and don't take any accountability.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to Las Vegas
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst experience ever"

(United States)

Trip Verified | Worst experience ever. My flight was suppose to leave @ 5:20pm. Every hour or so they kept delaying it later and later. At first they were saying the aircraft had to be cleaned then that excuse lead to another. Around 11pm they finally said flight is delayed until 10am the next morning. I'm currently sitting on the plane and the time now is 10:10am. Now they say we are fueling the airplane. Hopefully we leave sometime soon. The flight isn't halfway full and I asked could I move up and they said it would be a upgrade fee. Book Frontier at your on risk.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWest Palm Beach to Atlanta
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay more money to fly with anyone else"

(United States)

Not Verified | Trust me it's well worth it to pay more money to fly with anyone else other than Frontier. They have screwed me over multiple times and let me pay change fees to change to a different flight that doesn't even exist and won't even refund you when it's an error on their side. They also don't update their apps on departures and any delays, so if you're at the airport and you're waiting for your flight to leave, it's actually leaving from a different gate and you get stuck and they don't do anything to accommodate you or resolve the issue. They just take your money for something you didn't even get
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCleveland to Fort Myers
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What a complete joke!"

(United States)

Not Verified | We arrived for our flight two hours early at Las Vegas airport on Dec 13th only to find out there were also 16 other flights from Frontier all leaving at 6am. The line was huge and people were very angry. There were only 4 people working to check bags but hundreds of people trying to get checked in to leave on time. By the time we got to the desk to check our baggage our flight had already boarded and we were told we had to go to "ticket sales" (which by the way had an even longer line). This not only happened to us but to several other people. The next flight available wasn't until Dec 15th so we had no choice but to book with another airline and spend even more money. When I called customer service I was told that all they could offer was credit with the airline. Are you kidding me? No refund? For poor service and overbooked flights? It gets worse...they offered credit but it can only be used within 3 months! What? I asked if they could at least do 6 months but was told 90 days is the "best they could offer". What a complete joke! That day there were probably at least 100 people who didn't make their flights and had to rebook. How could they leave all those people behind? Oh and another thing - the TSA didn't even open until 4.30am. It truly wasn't possible for people to get through those lines in a timey manner. I will never recommend this airline to anyone. In fact, I will convince everyone I know to steer clear of booking any flights through Frontier.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Indianapolis
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service is the absolute worst"

(United States)

Trip Verified | Customer service is the absolute worst of any airline I’ve used! You will not be getting a deal once you pay for carry on luggage and check in luggage - pay the extra up front and use a standard airline - my family will never ever use again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Pittsburgh
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Customer service is becoming last on their list"

(United States)

Trip Verified | The morning flight was overbooked with the next available flight not leaving until 16 hours later, with an arrival a full day later. Gate staff decided TSA/security wasn’t enough, and re-searched my shoulder/computer bag at the gate (no electronics, just clothing/hygiene). Before boarding, they required an ID be shown again. All things never encountered before in 15+ years of flying. This airline used to be friendly and reasonable for a low cost flight. Customer service is becoming last on their list.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Diego to Denver
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"At all costs avoid this airline if possible"

(United States)

Trip Verified | Do not fly this airline. At all costs avoid this airline if possible. I did not think an airline could sink lower than Spirit but this one has on two separate occasions failed to meet even basic customer support. If you fly be prepared for one of the worst customer experiences of all airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancun to Newark
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they are cheap but at a cost"

(United States)

Not Verified | The flight to San Francisco was ok but with less than half full, but the flight back to Phoenix was scheduled to take off at 4 pm Monday the 6th, the flight was first delayed to 8 pm from 4pm , then 10pm. The problem is that the airline doesn't have enough workers and passengers, they are cheap but at a cost.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to San Fransico
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no