Frontier Airlines

Not Verified | “The Greenest Airline in America”! At what cost? The consumer, that's what! We are charged for everything and the airline has no organization at their ticket counters or their gates. But they can claim to be the “Greenest”. If you are going to charge for everything don’t you think you would at least have good service? I mean there’s all types of service charges included. Where’s the service I am paying for. Both flights were delayed which isn’t the issue, that happens. The flight to Mexico’s ticketing and boarding was a mess. We spent more time waiting in line to check in and board because the staff didn’t seem to know what they were doing. Once the plane was boarded that flight was ok. Now the return flight was where my desire to write this review stemmed from. First off we were sent text messages stating the flight was delayed by “0” minutes, then a Gate change, then an undetermined amount of delay, meanwhile the board at the airport said the flight was early and continued to throughout. Tickets all stated gate 60 but the staff had no answers for what was happening with the flight or what gate it would be out of. Even after they were asked by multiple customers at different times, they had nothing to say not even a sorry or we are working on getting the information for you. Once the plane finally arrived and the gate was determined the boarding process started and that went fairly well. Once all the passengers were boarded and the doors were closed the Captain said we were just getting a little fuel. The fuel truck came and went (15 mins max) and yet we still sat at the gate for an hour. No explanation, not even a word from the crew or the captain. Another hour added to an already late flight, on a full aircraft, with very little room because they have added more rows of seats to make less flights to be “Green”. They want “Green” but can’t take care of their patrons in a way that makes them feel like giving up some of the comforts to pay a little less for a flight is worth it. Sure the flight might be less but figure in the cost of delays and all the add-ons the airline gets you for and you’re crammed into a small uncomfortable seat is it all worth it? Did we make it to our destinations safely? Yes. Was it a pleasant experience? Absolutely not! The fact the once the flight got underway none of the crew or the captain apologized for the delay or gave any kind of explanation for as to why we sat at the gate on a boarded plane for an hour is proof that the airline really doesn’t care about its patrons. It’s about how much money they can get out of them to use our airline and we can call it “ Green” because we lowered our weight limits for luggage and we will use less fuel. How are we using less fuel sitting at a gate for a hour with everything still running? How are we creating less carbon emissions but letting the engines idle for an hour on the tarmac?

✅ Trip Verified | My flight from Sioux Falls to Orlando on Friday March 11 was canceled 3 hours before the flight without any explanation. There were no flights on Saturday or Sunday from Sioux Falls to Orlando. I was told by three different customer service agents to buy tickets with different airlines and would get reimbursed. But I got an email saying I would not get reimbursed. I am never going to fly again. Customer agents cant even give the right information to their customers. I am never going to trust them.

✅ Trip Verified | Newark to Cancun. I booked a round-trip flight through Frontier Airlines website on September 30, 2021 for (5) passengers traveling Newark Airport (EWR) to Cancun, Mexico (CUN) for a total Airfare $1,496.60 Baggage fees $620.00 Taxes and Carrier-Imposed Fees $927.75 Grand Total $3,044.35 In addition, I purchased travel insurance through TravelGuard and charged by AIG/TravelGuard $169.70. I canceled the flight on December 17, 2021 due to illness and was issued a travel credit by Frontier Airlines in the amount of $2554.34 set to expire on March 19, 2022. No flights are available from Newark EWR to any destination national or international. No direct flights are available within a 100-mile radius of NYC to any destination other than Orlando, FL. Three-months of searching with no direct-round-trip flight options that meet or exceed the original booking. Travel Guard denied my claim and Frontier Airlines does not have a solution other to hold my $2554.34 hostage. They will not extend the credit deadline nor will they reimburse me for the unusable credit. This issue was escalated to the Customer Relations department with no resolution available. Do not waste your time or money on either Frontier Airlines or AIG/TravelGuard they are in the business of stealing peoples money.

✅ Trip Verified | They charge for everything and aren’t any cheaper than Southwest. If you are in rows 2 & 3 they don’t let you put your bags above your seat because they reserve for the 1st row so you have to put them above row 3. However, after boarding starts they allow people to take the space above 2&3 that are sitting farther back. It’s absolutely ridiculous.

Not Verified | Very rough. First our flight was delayed and the poor flight attendants weren’t even made aware before passengers. Then they told us our flight was at a new gate and that gate told us our flight was not there and sent us back. We have a full flight and our giant group had to go move back and forth between the gates. They told us to line up to board and then didn’t board for an hour. Next time we’ll just take a connecting flight instead. Also I think they delayed the flight again and didn’t tell us because it took us a suspiciously long time to board.

Not Verified | Worst airline ever. Had a 6 a.m. flight that we had to wake up at 1:00 to catch a 3:00 am bus and we checked in at the airport and got through security check to find out that our flight was canceled. We travelled with kids and everyone was exhausted from a trip. We were not notified of the change until our boarding time. And no one was willing to tell us the reason of our cancellation.

Not Verified | Milwaukee to Las Vegas. Worst airline ever. They canceled both our flight back from our destination and to our destination. The flight back was canceled weeks in advance which ok whatever, we decided to go with Southwest our way back because the only option they Frontier gave us was a different day at a different airport with no transportation back to our cars. Today, we were supposed to fly out and got an email a few hours before while we were already on our way - it’s a 2 hour drive - and was told sorry they plane is canceled, no reasons why. I have no trust in this airline and looking at the other reviews, it almost seems like a good thing they were canceled. Never again! Don’t get your hopes up with this company.

✅ Trip Verified | This is the most unorganized flight I’ve ever had. I’ve had Spirit flights go more smooth than my frontier one. My first flight was cancelled so I had to leave a day late and change airports to be able to make it back to work in time. My new flight left today and now they keep getting delayed and today they pushed it back an hour just to cancel the delay so I had to rush here when I live 2 hours away. I make it to my gate in time and then 10 minutes before boarding they delay it 3 more hours and change the gate. If they set a time and have a full plane then they should be able to organize their trips enough to know what the hell is going on and follow a schedule.

Not Verified | When Frontier flight #1363 from Fort Lauderdale to Atlanta landed on March 12th, 2022 and reached the jet bridge a flight attendant called into the intercom: “Everyone run as fast as you can to the front of the plane.” I thought she was joking but then the pilot came on the intercom and yelled “Leave all your belongings behind and run to the front of the plane. Now! Go! Go!” Panic ensued. I was in row 27A at the back of the plane. There were six people per row in front of me with nearly the entire plane still aboard who could not possibly fit into the aisle and run at once without trampling one another. Passengers started yelling, “Run, Run!” No one from Frontier explained what the danger was or tried to calm us. When I finally arrived to the jet bridge, crying and with my heart beating out of my chest, I overheard a flight attendant say that the plane’s weight was unbalanced and that the airplane may tip over. After flying extensively for the last 40 years, I would not recommend Frontier Airlines to my family, friends or business associates.

✅ Trip Verified | This is by far the worst domestic airline I have ever flown. Let's start with the fact that we landed at 10.30 pm. They finally unloaded our bags at 12.15 pm. No announcements by the airline, no information, no nothing. Flights that came in after ours on other airlines got their bags promptly. Frontier totally ignored its customers. Then there's the nickel-and-diming for everything. You want coffee. There's a charge. You want a snack. Charge. Anything and everything was an additional charge. About the only things they don't charge for, yet, are air and the bathroom although you might bring quarters just in case. Now the latest scam. Every other airline a suitcase can weigh up to 50 lbs. Not Frontier. Their newest rule is 40 lbs maximum or you are surcharged for an overweight bag. As to the seats, this is a cattle car, no room at all, no padding in seats, etc. Not comfortable. I will say that the check in procedure was efficient, and the people were nice. Unfortunately, this airline has a proclivity to annoy its passengers, and that carried over to the interactions between flight attendants and passengers. All in all: Avoid this airline if you can do so.