Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"most unorganized flight I’ve ever had"

(United States)

Trip Verified | This is the most unorganized flight I’ve ever had. I’ve had Spirit flights go more smooth than my frontier one. My first flight was cancelled so I had to leave a day late and change airports to be able to make it back to work in time. My new flight left today and now they keep getting delayed and today they pushed it back an hour just to cancel the delay so I had to rush here when I live 2 hours away. I make it to my gate in time and then 10 minutes before boarding they delay it 3 more hours and change the gate. If they set a time and have a full plane then they should be able to organize their trips enough to know what the hell is going on and follow a schedule.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to LaGuardia
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not recommend Frontier Airline"

(United States)

Not Verified | When Frontier flight #1363 from Fort Lauderdale to Atlanta landed on March 12th, 2022 and reached the jet bridge a flight attendant called into the intercom: “Everyone run as fast as you can to the front of the plane.” I thought she was joking but then the pilot came on the intercom and yelled “Leave all your belongings behind and run to the front of the plane. Now! Go! Go!” Panic ensued. I was in row 27A at the back of the plane. There were six people per row in front of me with nearly the entire plane still aboard who could not possibly fit into the aisle and run at once without trampling one another. Passengers started yelling, “Run, Run!” No one from Frontier explained what the danger was or tried to calm us. When I finally arrived to the jet bridge, crying and with my heart beating out of my chest, I overheard a flight attendant say that the plane’s weight was unbalanced and that the airplane may tip over. After flying extensively for the last 40 years, I would not recommend Frontier Airlines to my family, friends or business associates.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to Atlanta
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Frontier totally ignored its customers"

(United States)

Trip Verified | This is by far the worst domestic airline I have ever flown. Let's start with the fact that we landed at 10.30 pm. They finally unloaded our bags at 12.15 pm. No announcements by the airline, no information, no nothing. Flights that came in after ours on other airlines got their bags promptly. Frontier totally ignored its customers. Then there's the nickel-and-diming for everything. You want coffee. There's a charge. You want a snack. Charge. Anything and everything was an additional charge. About the only things they don't charge for, yet, are air and the bathroom although you might bring quarters just in case. Now the latest scam. Every other airline a suitcase can weigh up to 50 lbs. Not Frontier. Their newest rule is 40 lbs maximum or you are surcharged for an overweight bag. As to the seats, this is a cattle car, no room at all, no padding in seats, etc. Not comfortable. I will say that the check in procedure was efficient, and the people were nice. Unfortunately, this airline has a proclivity to annoy its passengers, and that carried over to the interactions between flight attendants and passengers. All in all: Avoid this airline if you can do so.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteReno to Las Vegas
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"I do not recommend Frontier Airlines"

(United States)

Trip Verified | I do not recommend Frontier Airlines. The seats were terribly uncomfortable. We were delayed by about 45 minutes due to them overbooking the flight. The ride was smooth but other than that I do not recommend it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Juan to Chicago
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Low class, low service"

(United States)

Trip Verified | Hugely disgusted and disappointed with this airline -they nickel & dime every part of the flight. Luggage charged including carryons, seats, and checkin limited to 40kgs? And then on top of it the aircraft had no tv, no usb chargers, tiny seats and the flight was not even that cheap! It’s an insult to airline travel. I miss the days of decent air travel with respectable food options and luggage being treated like humans not cattle. Would happily pay more for better service. Never again. Low class, low service!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to New York
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No compensation was offered"

(United States)

Not Verified | Wife had booked a return flight on Saturday 3/12. The flight was canceled due to weather (understandable) but the problem arose as her the only option they offered. (3) days later Monday at 8:30 PM at night, They than delayed the flight to leave at 10:30 PM. She was sent another text stating the flight was again delayed til 12:30 AM Tuesday morning now 4 days late. Than they canceled the flight again! We are now flying JetBlue! No compensation was offered by Frontier. Frontier should be ashamed of themselves, they are a disaster. It's all about the money where they nickel & dime everyone to death. Any other reasonable airline would have offered a next day flight. even if it was on another airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRochester to Orlando
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
1/10

"disgusted by the lack of customer service"

(United States)

Not Verified | I am writing to you as we sit in a lobby of a hotel we booked at 8am this morning, waiting for our room to become available.. but I need to express my grievance with your airline. We had a 6am flight from Orlando to Boston. We arrived 2 hours ahead (as your site advises) to find the line to check in a mile long. We wanted to check in online but you had zero option to do this with military bags. We were advised by your employee to get into the checked bag line to avoid the $68 checked bag fee. We waited in line an hour and a half only to be told we missed our check in by 5 minutes. And there was nothing you would do for us and directed us to the missed flight line. We stood in this line another 20-30 minutes and made it to the front where another one of your employees told the 100 or so people in this line to "form another line over there." We watched as everyone behind us was now in front of us. Where we waited another hour. We watched as this line became longer and longer with people in our exact situation. We had over a third of our flight to Boston miss their flights alone. The people in the "missed flights" line was just Frontier customers and this extended all the way down the entire airport. There was well over 500 people in this line by the time we got to the teller. More as we leave the airport. When we finally get to speak to the teller, our only option is waiting until Wednesday to fly out with frontier OR get a refund and try to rebook today. We originally paid 660 dollars for our flight round trip and was given an $88 refund. . No other compensation in any other form. With no other flights leaving today that we could get on. The earliest and least expensive option for us was tomorrow at 8am. Now this is what we are financially out because of this ... 600 for 2 new ONE WAY flights for tomorrow. 200 for a hotel for tonight. 100 to board my dog an additional night. 50 for our car to continue to sit at Logan airport. Money lost with our jobs because we can't make it to work Tuesday. Then misc for food. Not to mention we are struck trying to find someone to assist with our kids for an addition 24 hours. Plus the hassle and headache. I am so utterly disgusted by the lack of customer service and disorganization to your airline. I will never, in my life, fly with Frontier Airlines again and will suggest others to avoid it as well until you make this right. And to think we are only a few people this happened to today.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Orlando
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
1/10

"I will never use this airline again"

(United States)

Not Verified | Every thing about this experience with this airline was horrible and I will never fly with them again. So to start I show up at the airport almost 3 hours early only to almost miss my flight. Frontier booked 4 different flights out of Cancun all for the same time Dallas, Boston, Orlando, and I forget the last one. What did that do, it put about 600 people all in line at the exact same time with only 4 or 5 people checking in everyone. So even though I arrived 3 hours prior as instructed I barely made it to the flight. Then after boarding we sat on the runway for 1hr so we arrived in Orlando 1 hr late even though we boarded on time. After all of this I was just exhausted and ready to collect my bag and drive home just to find out they've lost the bag that they charged me 75.00 dollars to check with no explanation as to where my bag is and the Frontier employees said they have no way to see if it even left Cancun. Inside my bag not only did I lose all my personal belonging such as clothes and shoes but I lost souvenirs from 4 different countries that I cant just turn around and go back and get more. I tried to call Frontier as soon as I left the airport only to sit on hold for over 1 hr and no one ever answered till finally I hung up. I travel a lot and I will never use this airline again ever. There isnt one thing about them that is efficient or comfortable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCancun to Orlando
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"You can’t play with people’s money"

(United States)

Trip Verified | This was my worst traveling experience, too much happened but I will only review the overpayment. My boarding pass clearly states for a 50lb bag because it said on the pass the following: "Your bags were purchased prior to our new bag weight limits. You are entitled to a 50lbs checked-bag limit.” However they charged me for a 45lb bag in Vegas. I noticed this after I paid. When I arrived in CO I spoke to an agent who stated I would be refunded when I arrived home to DC. Spoke to a rude agent in DC who refused to refund me, she said “Well why did you give them your card? You noticed after? Well it’s too late now I can’t refund you!” And turned away! This is crazy! You can’t play with people’s money $50 is a tank of gas and I want my refund. I tried calling them over and over and each time I got someone they hung up. All that money for an un-reclinable, hard seat with no room! Then they want to cheat you too?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to Denver
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely worst experience"

(United States)

Trip Verified | Absolutely worst experience, our flight was supposed to leave at 5.51, we were delayed and did not leave until 8.54, we sat on the tarmac for 15 minutes before getting in the air, once we arrived in Memphis we sat on the runway for 20 minutes before finally taxiing to the gate. By the time all the passengers got off the plane we were over 3 hours behind which we missed our reservations that we had (mind you we pre-paid) so we lost our deposit. Thanks Frontier I will never fly with you again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Memphis
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no