Frontier Airlines

Not Verified | Wife had booked a return flight on Saturday 3/12. The flight was canceled due to weather (understandable) but the problem arose as her the only option they offered. (3) days later Monday at 8:30 PM at night, They than delayed the flight to leave at 10:30 PM. She was sent another text stating the flight was again delayed til 12:30 AM Tuesday morning now 4 days late. Than they canceled the flight again! We are now flying JetBlue! No compensation was offered by Frontier. Frontier should be ashamed of themselves, they are a disaster. It's all about the money where they nickel & dime everyone to death. Any other reasonable airline would have offered a next day flight. even if it was on another airline.

Not Verified | I am writing to you as we sit in a lobby of a hotel we booked at 8am this morning, waiting for our room to become available.. but I need to express my grievance with your airline. We had a 6am flight from Orlando to Boston. We arrived 2 hours ahead (as your site advises) to find the line to check in a mile long. We wanted to check in online but you had zero option to do this with military bags. We were advised by your employee to get into the checked bag line to avoid the $68 checked bag fee. We waited in line an hour and a half only to be told we missed our check in by 5 minutes. And there was nothing you would do for us and directed us to the missed flight line. We stood in this line another 20-30 minutes and made it to the front where another one of your employees told the 100 or so people in this line to "form another line over there." We watched as everyone behind us was now in front of us. Where we waited another hour. We watched as this line became longer and longer with people in our exact situation. We had over a third of our flight to Boston miss their flights alone. The people in the "missed flights" line was just Frontier customers and this extended all the way down the entire airport. There was well over 500 people in this line by the time we got to the teller. More as we leave the airport. When we finally get to speak to the teller, our only option is waiting until Wednesday to fly out with frontier OR get a refund and try to rebook today. We originally paid 660 dollars for our flight round trip and was given an $88 refund. . No other compensation in any other form. With no other flights leaving today that we could get on. The earliest and least expensive option for us was tomorrow at 8am. Now this is what we are financially out because of this ... 600 for 2 new ONE WAY flights for tomorrow. 200 for a hotel for tonight. 100 to board my dog an additional night. 50 for our car to continue to sit at Logan airport. Money lost with our jobs because we can't make it to work Tuesday. Then misc for food. Not to mention we are struck trying to find someone to assist with our kids for an addition 24 hours. Plus the hassle and headache. I am so utterly disgusted by the lack of customer service and disorganization to your airline. I will never, in my life, fly with Frontier Airlines again and will suggest others to avoid it as well until you make this right. And to think we are only a few people this happened to today.

Not Verified | Every thing about this experience with this airline was horrible and I will never fly with them again. So to start I show up at the airport almost 3 hours early only to almost miss my flight. Frontier booked 4 different flights out of Cancun all for the same time Dallas, Boston, Orlando, and I forget the last one. What did that do, it put about 600 people all in line at the exact same time with only 4 or 5 people checking in everyone. So even though I arrived 3 hours prior as instructed I barely made it to the flight. Then after boarding we sat on the runway for 1hr so we arrived in Orlando 1 hr late even though we boarded on time. After all of this I was just exhausted and ready to collect my bag and drive home just to find out they've lost the bag that they charged me 75.00 dollars to check with no explanation as to where my bag is and the Frontier employees said they have no way to see if it even left Cancun. Inside my bag not only did I lose all my personal belonging such as clothes and shoes but I lost souvenirs from 4 different countries that I cant just turn around and go back and get more. I tried to call Frontier as soon as I left the airport only to sit on hold for over 1 hr and no one ever answered till finally I hung up. I travel a lot and I will never use this airline again ever. There isnt one thing about them that is efficient or comfortable.

✅ Trip Verified | This was my worst traveling experience, too much happened but I will only review the overpayment. My boarding pass clearly states for a 50lb bag because it said on the pass the following: "Your bags were purchased prior to our new bag weight limits. You are entitled to a 50lbs checked-bag limit.” However they charged me for a 45lb bag in Vegas. I noticed this after I paid. When I arrived in CO I spoke to an agent who stated I would be refunded when I arrived home to DC. Spoke to a rude agent in DC who refused to refund me, she said “Well why did you give them your card? You noticed after? Well it’s too late now I can’t refund you!” And turned away! This is crazy! You can’t play with people’s money $50 is a tank of gas and I want my refund. I tried calling them over and over and each time I got someone they hung up. All that money for an un-reclinable, hard seat with no room! Then they want to cheat you too?

✅ Trip Verified | Absolutely worst experience, our flight was supposed to leave at 5.51, we were delayed and did not leave until 8.54, we sat on the tarmac for 15 minutes before getting in the air, once we arrived in Memphis we sat on the runway for 20 minutes before finally taxiing to the gate. By the time all the passengers got off the plane we were over 3 hours behind which we missed our reservations that we had (mind you we pre-paid) so we lost our deposit. Thanks Frontier I will never fly with you again.

Not Verified | Just canceled the flight at the last minute without any alternative flights. Now I can’t get to my destination and interview thanks to Frontier. Most unprofessional airline. Never going to fly with them!

Not Verified | I decided to give Frontier another chance after prior bad experiences. No doubt, Frontier is the worst and most unreliable airline on planet earth. After nickel and diming for everything (no checked bag, then let us charge you for a carry on, oh you want a seat assignment, let's charge for that too), they seem to consistently suffer "bad luck" beyond their control. They apparently couldn't predict that they would be unable to deliver a suitable airplane to our location in advance and subjected us to a series of seemingly "uncertain" announcements regarding their hope of producing and aircraft. One delay, two, delays, three delays, simply put, they did not deliver what we paid them to provide. Then we are offered a voucher that doesn't pay for the inconvenience, but can only be used to suffer their incompetence and discourtesy again at a future date. No thanks.

Not Verified | I have flown nearly every major airline and this one by far is the worst ever. Even the Long Island railroad has a better on time performance. I have never seen such horrible, horrible service, they don't deserve to even be in business. Not only is it not cheap but everything is extra, bags, carry-on. There is no TVs in the seats, no drinks, no snacks. If you want to buy that 1$ bag of chips your going to spend 5$ and beer is 10$ and a small alcohol is 10. My plane was delayed an hour. It came in exactly an hour late and departed 2.5 hours later! Zero announcements. Chaos at the gate.

Not Verified | Orlando to Cedar Rapids. This is the worst airline I have ever dealt with. They charge $50 for a carry on plus another $50 for a check bag that cannot weigh more than 40lbs. Then they cancelled our flight at the last minute and did absolutely nothing to find a way home or assist in finding a place to stay the night. Plus the reimbursement they are offering doesn't cover the hotel room or the additional cost of another flight. Absolutely terrible customer service.

✅ Trip Verified | Honestly this is the worst flight experience I have ever had. It made me believe I was saving but they make you pay for bags over 40. Carry ons as well and it ended up being more expensive. The flights are so uncomfortable. Both mine were behind. The staff were rude to other passengers and I could literally hear them talking poorly about people on my way home. I will never fly with them again.