flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 433 reviews
3/10
No Skytrax Rating
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1/10

"It was a terrible experience"

(Iran)

Trip Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so. When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight. That is pure irresponsibility, waste of passengers' time and being unprofessional towards passengers. I would never recommend this airline to anyone.
AircraftBoeing 737 max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Tehran
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a terrible experience"

(Iran)

Not Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so! When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight! If we wanted to get our baggage some other time, we would have sent them separately! That is pure irresponsibility, waste of passengers time and being unprofessional towards passengers. I would never recommend this flight company to anyone.
AircraftBoeing 737 max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Iran
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"absolute worst airline ever"

(South Africa)

Not Verified | This was the absolute worst airline ever, the seats hurt your back, they are too hard and straight up that you can't even get a little bit comfortable. The food is not even edible. A nightmare overall.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn't let me board the flight"

(United Arab Emirates)

Not Verified | Worst airline that I ever seen. Customer service is very disappointing. When I’m departing flydubai ground staff didn't let me board the flight on time, asking about my visa matters and they want to delay me. Bureau also gave permission for me to fly on that day since it was my first travel to Dubai.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColombo to Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"assisted me beyond expectations"

(United Arab Emirates)

Trip Verified | I have to thank 2 wonderful guys who assisted me beyond expectations in June 2023. Boarding was called and then unfortunately it was noticed that a digit typo on my visa to Baku was incorrect. Senior Supervisor Mohammed could see I was shocked and panicking. Mohammed was determined to get me on my flight. He and Hany went over and beyond to help with fast track visa. I didn't manage to board my initial flight but actually flew on the next flight a few hours later. My holiday was only interrupted for a few hours. I cannot thank Mohammed enough for everything he did for me that morning Absolutely star first class customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Baku
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"one of the worst experiences"

(United Arab Emirates)

Trip Verified | Flight was scheduled 16:25 local time of Tbilisi but it didn’t take off before 17:15. That’s not the problem, after taking off by almost 20 minutes the pilot announces that we have to go back to Tbilisi as there’s a minor technical issue so we landed in Tbilisi airport again and it wasn’t explained what’s the reason. After landing the pilot announced that there was a door which wasn’t closed properly and pressure wasn’t the normal pressure. And it would just take 25 to 30 minutes to make the required maintenance and we can fly back to destination. Now it’s 20:00 and still waiting. The plane is full and air conditioning isn’t working well making temperature increase inside the plane. It is one of the worst experiences I had in flights, being trapped inside the plane and not knowing what’s going. The pilot just announced at 20:05 that we should fly in 10 minutes, hopefully it would happen this time. Anyway, that was my first round trip experience with flydubai and definitely will be the last.
AircraftBoeing 737 Max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTblisi to Dubai
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"A horrible experience"

(Egypt)

Trip Verified | A horrible experience! More than one hour delay, almost no air condition when we enter airplane and very weak during the trip! I am sorry to use Flydubai and will do my best to avoid this horrible airline in the future
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Dammam
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Ryanair of the Middle-east"

(France)

Trip Verified | It's a low-cost airline based in Dubai so I wasn't expecting a full range service. On-time boarding. Bus transfer to the plane. It seems like they have zero tolerance for tardiness. At 5:30, bus doors were closed and headed straight to the plane for the 5:50 flight. Within 20 minutes, everyone was boarded and seated and plane started taxing. 10/10 for the time efficiency. Clean plane and efficient. There wasn't much of a service and most of the flight time, I slept. Landed on time. I would say FlyDubai is a Ryanair of the Middle-east though ticket prices aren't that cheap.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Faisalabad
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I hope FlyDubai will improve communication"

(Bahrain)

Trip Verified | I booked Bahrain to Dubai on 25th August departure 15.35. On arrival at airport, flight was delayed, did not get any information regarding the delay until i arrived at the departure gate. FlyDubai could have send me a message or text about the delay, I could have stayed with my family. I hope FlyDubai will improve communication with Passengers
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Dubai
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
4/10

"tedious and unpleasant experience"

(Bahrain)

Not Verified | We flew business class and I can honestly say it was the worst business class experience ever. The actual flying experience was okay, flight crew were good and the food was decent enough and for a 5 hour flight the seats were fine. Transition through Dubai was horrendous. Transferring from T2 to T3 was a tedious and unpleasant experience. At times it felt like we were catching the last plane out of a war zone. Long walks, long crowded bus journeys and back again to the plane. Won’t be using them again.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBahrain to Corfu via Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no