flydubai

Not Verified | Since our daughter moved to Dubai, we have flown several times with Flydubai. Although the economy has always been pretty good, business is much more so. They constantly had a great assortment of wines and the cuisine was varied and a super vast array of films, TV shows and music. We like this airline.

✅ Trip Verified | What an experience, didn’t even board the flight yet. Upon checkin they cannot add my skywards number giving various excuses. Secondly flight delayed, was standing in the queue for almost 30 mins and then a gentleman announced the flight is delayed, still waiting nobody knows whats happening. Flydubai you can do better, let’s see how the rest of the flight goes.

Not Verified | I was with my family travelling from Kabul to Dubai. The experience we received was horrible. The FlyDubai staff in Kabul were not responsive and asked for a bribe. Due to the excess weight, I paid 350 USD for 8 kilograms. The entire team at Kabul airport is inexperienced and uses inappropriate language. We paid 3200 dollars for the flight, unfortunately, I didn't get a cup of water or even food. It will be my last flight with Fly Dubai. I would recommend everyone not to travel with them as they will provide very bad service, which my family and I experienced. Thank you.

Not Verified | Absolutely the worst airline I have ever used. They kept changing the flight schedule. I ended up in a 21 hours lay over at Dubai airport. They refused to give me a hotel room and basically said it's not their problem. I wouldn't recommend it to anyone.

✅ Trip Verified | I had an incredibly disappointing experience with Flydubai on a flight scheduled for August 17th, which was delayed by 16 hours. The treatment of passengers, especially those with young children like myself, was appalling. Despite unforeseen mechanical issues which can be understood, the handling of the situation was unacceptable. We were not prioritized and ended up waiting until late at night without proper accommodations. No food or water was provided at the hotel, and the communication from Flydubai was almost non-existent. We were left stranded, uninformed, and anxious throughout the ordeal. Additionally, the in-flight experience on the rescheduled flight was just as poor, with inappropriate meals for children and broken equipment. I am shocked at the lack of care and professionalism shown by Flydubai, and I find it necessary to warn others about this level of service. I have reached out to Flydubai for an explanation and compensation for the additional expenses incurred but have yet to receive an adequate response. This was not just a flight delay; it was a complete failure in service on multiple levels. Observation: Despite sending a formal letter of complaint, no compensation has been offered nor has there been any proper acknowledgment from Flydubai. Their disregard for addressing customer grievances is unacceptable.

✅ Trip Verified | I recently flew with Flydubai on flight FZ 1786 from Krakow to Dubai on August 19th, 2024, and unfortunately, it was a highly disappointing experience. The flight was delayed by three hours, which caused significant disruptions to my plans upon arrival. To make matters worse, the crew's behavior was unprofessional and frustrating. As a light sleeper, I was trying to rest during the flight, but I was abruptly awakened by a flight attendant who asked me to adjust my seat to accommodate the passenger behind me. This request came after takeoff and after the seatbelt sign had been turned off, making it unnecessary and intrusive, especially since there was an empty seat available in the first row that could have resolved the issue without disturbing me. Overall, the flight was exhausting, and the crew did little to alleviate the discomfort caused by both the delay and their actions. I expected better service and professionalism from Flydubai, and this experience has left me deeply dissatisfied.

✅ Trip Verified | We Tried several times to check in online the day before our flight and add bags multiple times through their website. Was told can't check in or alter anything for this flight online and to go to kiosk at airport. No problem. Show up 3 hours early first in line to check in. They tell us we need to pay for our luggage, ok no problem. Our bag weighed 26 kg, was told it would be 16euros per kg for a total of 500+USD to check one bag. Obviously I asked is that a mistake there's no way it cost that much. Was told no that's our policy. SO you prevent the customer from checking in online and adding bags like every other airline on Earth. Then when they arrive at airport you force them to add bags at check in counter and price gouge them. Pure scam and racket. But no worries I'll be doing a charge back on my credit card changing my card number and blocking fly Dubai from charging my card again. Now my bags will fly free, never using this trash airline again. P.s. they also charge you an entertainment package to watch movies or TV on your flight, I've been on almost every airline on the world and have never experienced that. Avoid this airline like the plague.

✅ Trip Verified | Do not use this airline especially if you have kids. They do not accomodate parents with small kids and do not care! Absolute rubbish racist airline. Do not waste your money!

✅ Trip Verified | The flight left 2hours late - they said it was due to a delay in the flight arriving from Dubai. So I missed my connecting flight to SIN. When we landed at DXB, we had to wait 30min for the stairs to be connected. The ground staff were nonchalantly sitting around, in no hurry to connect the stairs so we could deplane. At the connection desk, they rebooked me on a flight leaving 12h later and told me they’d booked a room for me at the terminal hotel meanwhile. But when I reached the hotel, they had no record of a booking. I’ve been sitting here for 30min waiting for the room. Never again!! One positive note- the flight crew were very nice and helpful which is why I gave them one star

✅ Trip Verified | We have booked a transfer through flydubai from the airport to the hotel and vice versa, but no one came to pick us up and we took a taxi. Our money was not refunded and no way to contact them, as the email they provided us is incorrect