“extremely rude and very unpleasant”
Yakiem Embafrash (Canada)
✅ Trip Verified | Never again, I had an extremely bad experience with this airline in Dubai terminal 2, my flight was Toronto to Addis Ababa via Dubai. I stayed in Dubai for 6 days and had an extra luggage which I paid 100 cad dollars in Canada for. While I was in Dubai I called Flydubai how much an extra luggage would cost and I was informed that I was allowed two luggage, total of 40 kilos. The day of my flight I was informed at the counter that I had to pay 215 US dollars for the second luggage. I explained to them that I actually paid 100 Canadian dollars for the extra luggage which is roughly 80 US dollars for a 15 hour flight, and made no sense to pay 215 USD for a 5 hour flight, which I was actually informed by them over the phone that it was free. They were extremely rude and very unpleasant to deal with. I had no choice but to pay. My ordeal never stopped here, after passing through security and got to my gate, they started weighing my personal bag, and asked me to pay again for the "extra weight" in my personal bag, as they only allowed 7 kilograms per passenger and my personal bag was slightly overweight, it was about 8.4 kilograms. Please be careful with this airline, as for me or my family or friends, never again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Ethiopia |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"gone done from bad to pathetic now"
Aalaph Nair (United Arab Emirates)
✅ Trip Verified | The airline service has gone done from bad to pathetic now. The condition of aircraft, the crew response and the service is pathetic now. Will never recommend to anyone even if they starts giving tickets for free. Its shame to say flydubai is part of Emirates group.
Aircraft | Boeing 737 max |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dubai to Mumbai |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"hands down the worse flight ever"
Aqeel T N Husain (Bahrain)
✅ Trip Verified | The worst airline ever. I have a round trip from Bahrain to Dubai and back, the flight was late on both trips. The luggage system is very bad and the cabin crew failed to assist me with the bags. I asked 3 times for a cup of tea. The first was before the flight even took off, the cabin crew told me on the final request that "we will land soon. I will give you once we land". I told him not to bother because I can get it from any coffeeshop in the airport. It's hands down the worse flight ever.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Bahrain |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“Worst airline I have ever flown”
W Osmani (Pakistan)
✅ Trip Verified | Worst airline I have ever flown. If I pay for flydubai why I am getting a SmartWings plane. Seats are broken and no leg space. Complete disaster. Never ever use flydubai. They took an extra 200aed luggage fee from me for duty free items also.
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dubai to Karachi |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"low-cost and low-dignity flight"
Mauro Roberto (Brazil)
Not Verified | I bought a flight to Sri Lanka on Emirates website and I was given a "flydubai" seat between Dubai and Colombo. That was my first experience with flydubai, and hopefully, the last. The first curious detail was that on my way to the seat, the no-smiling air hostess demanded to see my boarding card. I showed it. Then she told me that my 22 seat was right after the 21 seat. That was the last "help" I got from her the wholn e flight. The economy seat is crammed, and they do their best so that you don't move during the flight, a very "thrombosis-friendly" policy. There are no amenities - not even a small pillow or drinking water. All the time you are remembered to stay seated with your seat belt on and that the toilets are closed. One third of the seats were empty, but the unmerciful air hostesses made sure I was not allowed to jump to another more comfortable seat. Rules, punishment, rules. That is all you get from the hostesses, no amenities and no smiles. I am so disappointed with Emirates for selling this terrible experience in their website. I was not looking for a low-cost and low-dignity flight and I paid the full Emirates price.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Colombo |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"disappointed in FlyDubai"
Fatuma Nabulime (United Arab Emirates)
Not Verified | I am disappointed in Flydubai. Passengers travelling to Oman to get their visas extended aren't given any check-in information. They are expected to just figure it out. The check-in screens for these flights are blank. At the very least, the airline can display the check-in area or inform passengers to self check-in. The ground staff aren't helpful either. They are rude and arrogant.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Muscat |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"It was a terrible experience"
Omid Farghadan (Iran)
✅ Trip Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so. When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight. That is pure irresponsibility, waste of passengers' time and being unprofessional towards passengers. I would never recommend this airline to anyone.
Aircraft | Boeing 737 max |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dubai to Tehran |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a terrible experience"
Omid Farghadan (Iran)
Not Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so! When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight! If we wanted to get our baggage some other time, we would have sent them separately! That is pure irresponsibility, waste of passengers time and being unprofessional towards passengers. I would never recommend this flight company to anyone.
Aircraft | Boeing 737 max |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dubai to Iran |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"absolute worst airline ever"
Marlene Groth (South Africa)
Not Verified | This was the absolute worst airline ever, the seats hurt your back, they are too hard and straight up that you can't even get a little bit comfortable. The food is not even edible. A nightmare overall.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Dubai |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"didn't let me board the flight"
Sarangi Wanigasooriya (United Arab Emirates)
Not Verified | Worst airline that I ever seen. Customer service is very disappointing. When I’m departing flydubai ground staff didn't let me board the flight on time, asking about my visa matters and they want to delay me. Bureau also gave permission for me to fly on that day since it was my first travel to Dubai.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Colombo to Dubai |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |