flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 417 reviews
3/10
No Skytrax Rating
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1/10

"hands down the worse flight ever"

(Bahrain)

Trip Verified | The worst airline ever. I have a round trip from Bahrain to Dubai and back, the flight was late on both trips. The luggage system is very bad and the cabin crew failed to assist me with the bags. I asked 3 times for a cup of tea. The first was before the flight even took off, the cabin crew told me on the final request that "we will land soon. I will give you once we land". I told him not to bother because I can get it from any coffeeshop in the airport. It's hands down the worse flight ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Bahrain
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Worst airline I have ever flown”

(Pakistan)

Trip Verified | Worst airline I have ever flown. If I pay for flydubai why I am getting a SmartWings plane. Seats are broken and no leg space. Complete disaster. Never ever use flydubai. They took an extra 200aed luggage fee from me for duty free items also.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Karachi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"low-cost and low-dignity flight"

(Brazil)

Not Verified | I bought a flight to Sri Lanka on Emirates website and I was given a "flydubai" seat between Dubai and Colombo. That was my first experience with flydubai, and hopefully, the last. The first curious detail was that on my way to the seat, the no-smiling air hostess demanded to see my boarding card. I showed it. Then she told me that my 22 seat was right after the 21 seat. That was the last "help" I got from her the wholn e flight. The economy seat is crammed, and they do their best so that you don't move during the flight, a very "thrombosis-friendly" policy. There are no amenities - not even a small pillow or drinking water. All the time you are remembered to stay seated with your seat belt on and that the toilets are closed. One third of the seats were empty, but the unmerciful air hostesses made sure I was not allowed to jump to another more comfortable seat. Rules, punishment, rules. That is all you get from the hostesses, no amenities and no smiles. I am so disappointed with Emirates for selling this terrible experience in their website. I was not looking for a low-cost and low-dignity flight and I paid the full Emirates price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Colombo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"disappointed in FlyDubai"

(United Arab Emirates)

Not Verified | I am disappointed in Flydubai. Passengers travelling to Oman to get their visas extended aren't given any check-in information. They are expected to just figure it out. The check-in screens for these flights are blank. At the very least, the airline can display the check-in area or inform passengers to self check-in. The ground staff aren't helpful either. They are rude and arrogant.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Muscat
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It was a terrible experience"

(Iran)

Trip Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so. When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight. That is pure irresponsibility, waste of passengers' time and being unprofessional towards passengers. I would never recommend this airline to anyone.
AircraftBoeing 737 max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Tehran
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a terrible experience"

(Iran)

Not Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so! When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight! If we wanted to get our baggage some other time, we would have sent them separately! That is pure irresponsibility, waste of passengers time and being unprofessional towards passengers. I would never recommend this flight company to anyone.
AircraftBoeing 737 max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Iran
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"absolute worst airline ever"

(South Africa)

Not Verified | This was the absolute worst airline ever, the seats hurt your back, they are too hard and straight up that you can't even get a little bit comfortable. The food is not even edible. A nightmare overall.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn't let me board the flight"

(United Arab Emirates)

Not Verified | Worst airline that I ever seen. Customer service is very disappointing. When I’m departing flydubai ground staff didn't let me board the flight on time, asking about my visa matters and they want to delay me. Bureau also gave permission for me to fly on that day since it was my first travel to Dubai.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColombo to Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"assisted me beyond expectations"

(United Arab Emirates)

Trip Verified | I have to thank 2 wonderful guys who assisted me beyond expectations in June 2023. Boarding was called and then unfortunately it was noticed that a digit typo on my visa to Baku was incorrect. Senior Supervisor Mohammed could see I was shocked and panicking. Mohammed was determined to get me on my flight. He and Hany went over and beyond to help with fast track visa. I didn't manage to board my initial flight but actually flew on the next flight a few hours later. My holiday was only interrupted for a few hours. I cannot thank Mohammed enough for everything he did for me that morning Absolutely star first class customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Baku
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"one of the worst experiences"

(United Arab Emirates)

Trip Verified | Flight was scheduled 16:25 local time of Tbilisi but it didn’t take off before 17:15. That’s not the problem, after taking off by almost 20 minutes the pilot announces that we have to go back to Tbilisi as there’s a minor technical issue so we landed in Tbilisi airport again and it wasn’t explained what’s the reason. After landing the pilot announced that there was a door which wasn’t closed properly and pressure wasn’t the normal pressure. And it would just take 25 to 30 minutes to make the required maintenance and we can fly back to destination. Now it’s 20:00 and still waiting. The plane is full and air conditioning isn’t working well making temperature increase inside the plane. It is one of the worst experiences I had in flights, being trapped inside the plane and not knowing what’s going. The pilot just announced at 20:05 that we should fly in 10 minutes, hopefully it would happen this time. Anyway, that was my first round trip experience with flydubai and definitely will be the last.
AircraftBoeing 737 Max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTblisi to Dubai
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no