flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 415 reviews
3/10
No Skytrax Rating
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2/10

"I hope FlyDubai will improve communication"

(Bahrain)

Trip Verified | I booked Bahrain to Dubai on 25th August departure 15.35. On arrival at airport, flight was delayed, did not get any information regarding the delay until i arrived at the departure gate. FlyDubai could have send me a message or text about the delay, I could have stayed with my family. I hope FlyDubai will improve communication with Passengers
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Dubai
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
4/10

"tedious and unpleasant experience"

(Bahrain)

Not Verified | We flew business class and I can honestly say it was the worst business class experience ever. The actual flying experience was okay, flight crew were good and the food was decent enough and for a 5 hour flight the seats were fine. Transition through Dubai was horrendous. Transferring from T2 to T3 was a tedious and unpleasant experience. At times it felt like we were catching the last plane out of a war zone. Long walks, long crowded bus journeys and back again to the plane. Won’t be using them again.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBahrain to Corfu via Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this airline again"

(United Kingdom)

Not Verified | Old plane, poor service, barely any announcements. No in flight entertainment, this was a 5 hour flight. Flydubai operate flights on behalf of Emirates, there is poor communication between these airlines, I don’t understand how Emirates can associate themselves with such a low standard. At the gate at Zanzibar airport our flydubai flight was cancelled due to technical issues. We were at the airport for 5 hours until we were bused to a hotel for an overnight stay, awaiting information. During our time at the airport we were not given any water, little information and minimal understanding for our predicament. It was chaotic, the airline staff were verging on rude. We felt treated like cattle, and that we were the problem. When they did have information, that we were being sent to a hotel as the new flight would be some time away, the staff at the desk relayed this in a disorderly way, they had access to loud speakers but didn’t use them, therefore important messages were not reaching people. One of the passengers was helping organise a flydubai desk clerk as he didn’t have a clue and couldn’t cope with the pressure. The flight was rescheduled for 26 hours later. Many of the passengers missed their connecting flights including us. On arrival at Dubai airport we were instructed to go to the Emirates desk to collect boarding passes for our rescheduled flights and to collect hotel vouchers, as the new flights were the next day. At the Emirates desk all the passengers on the cancelled Zanzibar flight were told by Emirates staff that we had all been booked into the Dubai airport Holiday Inn Express. We were told to meet a shuttle bus which would take us there. On arrival at the holiday inn express we were informed that they knew nothing of this booking. They called FlyDubai who also said they knew nothing. The hotel bused everyone back to Dubai airport, this is approx 60 people, including families with young children, elderly relatives, all travel weary, confused and fed up. And we were advised to go to the emirates desk again. The staff on the emirates desk said that it wasn’t really their problem as it was a flydubai flight cancellation. They would send a flydubai representative to come and speak to us. The emirates hotel booking staff gave the impression they didn’t need to help us and were doing us a favour by making calls, but it wasn’t really their problem. We were being passed around, no one was able to give answers. When a flydubai representative finally came to see us he didn’t really know what was going on. Said they had made a mistake and that a new bus would come to take us to Aloft, he said it would be 20 minutes. An hour later, still no bus. I asked at the emirates desk if they knew anything, they said it would be 10 minutes. The bus didn’t come. Another flydubai rep came down and advised his colleague we were at the wrong place. So we had to walk back to the original bus stop to be transported to the Aloft hotel. We landed in Dubai at 3pm and didn’t get to Aloft till 10pm. This was another 7 hours of additional faff time for 60 people who had already experienced a cancelled flight, poor service and under the circumstances were being incredibly patient about the situation. 45 hours later than planned we are back home. We will never use this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZanzibar to Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"let down and dissatisfied"

(United Arab Emirates)

Not Verified | Upon arriving at the airport, I expected a seamless and premium boarding experience, given the premium price I paid for a business class ticket. However, I was met with significant delays during the boarding process, causing unnecessary inconvenience and anxiety for me and my fellow passengers. To make matters worse, despite the considerable delay, the flydubai did not offer any form of compensation or gesture to alleviate the inconvenience caused by the boarding delays. This lack of acknowledgment of the inconvenience experienced by business class passengers is disheartening, as it implies a disregard for the value of our patronage. As a loyal customer, I believe it is crucial to bring this matter to your attention. I have always held the airline’s services in high regard, but this recent experience has left me feeling let down and dissatisfied.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSalalah to Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"crew very friendly and attentive"

(United Arab Emirates)

Trip Verified | I flew for a short break DXB-EVN. Outbound was with an older aircraft and the old configuration of business class of 2-2 seats were not fully reclining into flat beds however was spacious and comfortable, crew were very friendly and attentive they came with welcome drinks and hot towels and the meal was delicious inflight entertainment was alright and the inbound was with a brand new aircraft with lie flat beds again a wonderful experience with extra privacy in seats on the 2nd row as it comes with 1-1 configuration all in all was a very nice experience.
AircraftBoeing 737-800 max
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDubai to Yerevan
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the most negative attitude person"

(Egypt)

Trip Verified | At the boarding gate I was lucky to face the most negative attitude person in the world and when I tried to complain I found out her manager was even worse than her. He did not look whilst taking a personal phone calls while I am talking to him. I ended up asking him his name and with total ignorance he left me with out telling me his name, saying you're not authorised to answer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Alexandria
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst experience we had with FlyDubai"

(Qatar)

Trip Verified | The worst experience we had with FlyDubai, flight was delayed for 3hours, and because of that we missed our connecting flight from Dubai to Doha. They arranged next flight after 8hours, they don’t even provide hotel accommodation even after asking them. They asked passengers to sit on chair for 8hours. Even the help desk persons, they were very rude with passengers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Doha via Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"low quality for meal"

(Canada)

Not Verified | Very bad services / very expensive / our baggage arrived with big delay / very very cheap meal / no responsibility / no passenger pack / low quality for meal
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Terrible airline"

(Canada)

Not Verified | Terrible airline. The cabin crew had everybody sit tight for an hour without AC on waiting for clearance. The temperature in Dubai is 45 degrees celsius and people were barely able to breathe. The cabin crew were rude when asked about any information. The flight was already late for take off and add to it everyone melting of the extreme heat sitting in a small closed cabin without AC without any clarification on expectations as to when we would be moving or getting the AC on.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Male
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and unprofessional"

(India)

Trip Verified | The worst experience I ever had in an airline. First of all the flight attendants were rude and unprofessional. The other things to be mentioned are, 1. My American Tourister check in bag was dented in two corners and the wheel got broken. The handling of the luggage is so bad that I am still counting the number of scratches number of scratches. And remember, this substandard service is after paying for each kg of baggage. 2. While serving food and beverages they forgot it is an international flight. 200 grams of pasta for the 6 hours journey from Dubai to Zagreb. Forget about complimentary alcohol, they don't even serve enough water. Only once they served 100ml water and when asked for additional pack they said free water is over in the flight. Are you running a local taxi service! 3. No complimentary movie, documentary on board. Only Quran is free to read. Keep your religious beliefs at home and learn to serve passengers. And no complimentary headphones, which I got in almost all international airlines I travelled earlier. 4. I forgive them for this understanding their poor financial condition.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCochin to Zagreb via Dubai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no