flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 330 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"experience was horrendously poor"

(Saudi Arabia)

Not Verified | This round trip flight experience was horrendously poor, starting with having to board a bus each way, from the tarmac to the aircraft, and climb/ descend a steel stairway in extreme heat. Why can your aircraft not pull up to a gate jetway and board/ deplane normally? What is your malfunction? On the return flight to Riyadh, we were herded like livestock and squeezed on top of each other into busses and made to sit there for 30-40 minutes, in 40+ degree heat, because the aircraft was still being fueled up. Why didn’t they just keep us in inside the terminal, at the gate, if the plane wasn’t ready, instead of treating us like animals? Passengers were asked to show ID and boarding passes at least 8 times (I counted), from the time we enter the airport, until boarding the plane, which was delayed because it wasn’t fueled. This is an understandable delay and does happen, but why subject us to the heat outside? If airport busses are shared by airlines, they weren’t going anywhere, anyway, overloaded and way over capacity. Is this standard operating procedure on FlyDubai, especially during a pandemic? We had to put our carry on belongings down on the ground when exiting the bus in 40 degree heat and before ascending the aircraft stairway to show ID and boarding pass. Do they think that a random, middle aged white woman just ran up on the tarmac from out of nowhere and is trying to board their plane to Riyadh? I was asked for ID again, for the 8th time, as I finally boarded the plane. They switched our seats, as well. Our boarding passes did not reflect the seats we initially chose, online, and someone was sitting in the seat I purchased, weeks earlier. Put others in the remaining seats. The flight attendants were very obviously in physical distress from the heat and stress of this fiasco and I was concerned about the one performing preflight safety procedures, who looked like she might pass out. As an experienced world traveler, I would not recommend FlyDubai, nor would I fly them again. The well being, safety and quality of flight for passengers is quite obviously, not a priority.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Riyadh
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the airline does not stand behind its customers"

(United Arab Emirates)

Trip Verified | With all due respect, the airline does not stand behind its customers, something you need to seriously consider. I unfortunately flew with Flydubai, a Dubai-based airline, on Friday May 06, 2022 from Khartoum to Dubai. Upon arrival at the Dubai International Airport, I was not able to claim one of my 2 (two) checked-in bags on that flight. I have waited with the rest of the passengers at the conveyor belt at the baggage claim area until the belt topped declaring that all bags were delivered. However, I was not able to find my second bag. I asked for assistance at the airport and I was directed to the Dnata baggage services office who issued me an Irregularity Report (attached). After that, my dealings with Flydubai on the matter were not successful. The airline simply did not stand behind its business service of delivering my missing bag. This is despite the fact I have paid for such service within my ticket price. They claimed that since the bag was loaded and made it to the airport, then it is my responsibility to collet it. Of course I have done that, meaning waiting for my bag to show up on the belt but it did not. What else can I do? It is known internationally that it is the airline’s responsibility to deliver passengers’ bags and that the airline is responsible for any loses or delays regardless of what the cause of such loss or delay is.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKhartoum to Dubai
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They drop flights without notice"

(Australia)

Not Verified | Hopeless. They drop flights without notice and the staff at Sarajevo airport couldn't care less. Absolutely pathetic. Such a shame that they are paired with an airline as good as Emirates.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSarajevo to Dubai
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a very dishonest company"

(Turkey)

Trip Verified | I had a ticket for this flight to fly to Dubai to join a cruise so it was imperative that I fly in time for the cruise departure. On checking their web site I noticed the flight was no longer listed. I then called their office in Istanbul and they informed me the flight was cancelled. I then sent an email to flydubai in Dubai and they assured me that my flight will depart on that date. I explained to them that I must depart on that particular date because of the cruise. They again assured me the flight will depart, A week before departure I received a message the flight was cancelled and after some correspondence they agreed to give me a refund. Well that was a year ago and I am still waiting for that refund. I have written to then on a number of occasions and every time I am told they are working on my refund. flydubai is nothing but a bunch of thieves and liars, a very dishonest company. How is it possible for airline like this to get accreditation with IATA?
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Dubai
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"I am very unhappy with this flight"

(United Arab Emirates)

Trip Verified | I am very unhappy with this flight, I paid almost 2000 DHS for a short trip. They served the food until the middle of the plane and after that they said there was no option to choose a meal and also they served coffee to the first 5 or 6 rows and stopped and they said it is for your safety. This is not comparable with Emirates.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Isfahan
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The staff were very rude"

(Sri Lanka)

Trip Verified | The worst airline ever. The staff were very rude and they didn’t even have enough food to give to the passengers as some passengers were asked whether they wanted chicken biriyani or mutton biriyani and the rest of the passengers were not asked and they got vegetarian biriyani. They didn’t serve coffee to us while the rest of the passengers received it and after we told them they said sorry and gave it to us. There was a French lady who was so rude to us to be quick on putting all the luggage on the top. The seats were not comfortable at all. The staff should always remember that we do pay money and we are not begging from them. They didn’t even have any courtesy in greeting us upon going back. The food was not tasty at all and when I was eating my biriyani she wanted the plastic tray which had the bun and water and didn’t have any courtesy to come later even though I was eating, when I told her she was telling me that she needs it immediately as if I’m going to run with the tray. So I recommend no one to fly with them.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Colombo
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"highly unprofessional and unethical"

(United Arab Emirates)

Trip Verified | The support staff at the Mumbai counter is highly unprofessional and unethical. I was traveling along with my toddler who just turned 4, hence I couldn't carry 2 hand luggage of 7 each. So I made 1 bag of 14kg. When I reached the counter at the Mumbai international airport I explained that I am traveling with excess check -in baggage which I shall pay for! She asked for my hand luggage which I informed her I have 1 bag of 14kg as per our allowance but she was not co-operative and very rudely informed me that I am not allowed to make 1 bag of 14kg. I politely informed her I am traveling with a toddler so I can't carry 2 hand bags hence traveling with 1 hand baggage of 14kg. But she was not ready to hear me out and asked me to make each bag of 7 kg and didn't check me in till I got that done. I had to call my parents back near the airport entry and had to give away some of my stuffs so that I could accommodate 2 bags of 7kg. It was such a hassle to run back and forth to counter H to check if the weights are ok. After doing all that I went back to her counter and said it's all done! Imagine what she says - she tells me I'll check-in your hand luggage also so that you can travel hassle free. I said if that was the case you could have just checked in my 1 bag of 14kg why did you make me go through all that trouble! Just because of her incompetence I faced so many issues. If she could have just checked in my hand bagged in the 1st place everything would have been a smooth process and my journey would have been great and not frustrating.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Dubai
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I do not recommend this airline"

(Portugal)

Trip Verified | Extremely unhelpful staff. A few weeks before departure, Fly Dubai changed the time of my first flight which changed the landing time to the time my connecting flight would take off. I have spoken with multiple representatives and all told me that they could not assist me in changing my flight, that they could not move me to the next available flight despite this situation being the fault of the company. I will have to purchase a new flight and will absolutely not be flying with Fly Dubai. I do not recommend this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuwait to Colombo via Dubai
Date FlownApril 2022
Value For Money 12345
no
8/10

"they were very professional"

(Saudi Arabia)

Trip Verified | The aircraft was a new one and the seats are comfortable. I would like to thank all the cabin crew today on my trip DXB to RUH, they were very professional, service was very fast and they dimmed the light to gave an opportunity to rest a bit despite its a short flight. The IFE was full of new movies, TV shows and Games.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Riyadh
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"service is very weak"

(United Arab Emirates)

Trip Verified | Worst airline someone could travel on, service is very weak, very slow staff and procedures starting from the check-in until departure everything was happening in slow motion. Departure was at 8:45 am and the busses arrived for pickup at 9:00. Prices are very high.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no