flydubai

✅ Trip Verified | The flight left 2hours late - they said it was due to a delay in the flight arriving from Dubai. So I missed my connecting flight to SIN. When we landed at DXB, we had to wait 30min for the stairs to be connected. The ground staff were nonchalantly sitting around, in no hurry to connect the stairs so we could deplane. At the connection desk, they rebooked me on a flight leaving 12h later and told me they’d booked a room for me at the terminal hotel meanwhile. But when I reached the hotel, they had no record of a booking. I’ve been sitting here for 30min waiting for the room. Never again!! One positive note- the flight crew were very nice and helpful which is why I gave them one star

✅ Trip Verified | We have booked a transfer through flydubai from the airport to the hotel and vice versa, but no one came to pick us up and we took a taxi. Our money was not refunded and no way to contact them, as the email they provided us is incorrect

✅ Trip Verified | Lost my baggage, it's been days and didn't get it back yet. I emailed, called, tweeted them on X, did everything they asked for and they aren't helpful at all.

✅ Trip Verified | They took my carry on and put it in the luggage. And later I saw bigger the mine. This is really rude. I got a carry on just to save time and reach the embassy.

✅ Trip Verified | I paid 150 USD extra to be able to cancel my flight without charges, when I canceled my flight I was told I can only get a voucher. The managerial staff are absolutely horrendous, they are noticeably messy and ungroomed, their attitude can only be justified by ignorance.

✅ Trip Verified | We unfortunately got caught up in the storm of the century in Dubai. All flights were understandably cancelled. As an airline captain myself, I do understand this kind of issue, and in this instance, it was a huge issue. There was nothing FlyDubai could do about the airport shutdown. They however, failed grossly at the relatively simple task of being compassionate communicative humans. We arrived in DXB at around 14h00 on the 16th and had to mill around in the terminal building with the hundreds (or thousands?) of other passengers, with no information at all and not one FlyDubai staff member available to offer and information. The first FlyDubai staff member we saw was at 2h00 on the 17th. Some bottles of water were offered, but no information was available. This was understandable too, but it is totally unacceptable for no FlyDubai staff to have been present for the first 12 hours of this event, which at this time had deteriorated into an ordeal. I decided to see if I could get on the next flight out and discovered that there were only 2 business class tickets available, but at a cost of USD 6013 for 2. It's a 5 hour trip and the tickets (economy) would usually cost USD 300 for 2. I bought the tickets and moved my wife and I into the business lounge, because at this point, there was a fairly large police presence in the terminal building to stop the isolated scuffles from turning into a full scale riot. I certainly did not want my wife in harm's way. I do understand that there are algorithms that determine ticket prices based on demand, but everyone felt so mistreated by the blatant neglect of FlyDubai to be human, that I felt extorted by the price I had to pay to keep my wife safe and get us out of that hellish experience. I could continue and mention the bad service on the flights, but that is typical FlyDubai and it's what we all expect anyway.

✅ Trip Verified | My recent experience with Flydubai was far from satisfactory. My travel companion and I were scheduled to depart on Flight FZ1026 on 14 April 2024 at 12:15 pm. However, the flight was delayed and ultimately departed as Flight FZ1028 on 15 April 2024 at 08:15 am, a full 20 hours later. The first issue we encountered was the untimely notification of the delay and subsequent cancellation of our flight. We were only informed of this while in line for check-in, a mere 90 minutes before the original departure time. This lack of communication caused significant inconvenience and frustration, as well as additional expenses due to the need for last-minute adjustments to our travel plans, accommodation and plans. The remedial measures implemented by Flydubai were more detrimental than beneficial. After enduring a four-hour wait in high temperatures, we were directed to a hotel that was far from acceptable. The conditions were unhygienic and unsafe, with stained bed linens and tripping hazards prevalent throughout (out of order elevator). Furthermore, the food and water provided were unsuitable for our dietary requirements and were offered too late to be of any real benefit. The confusion regarding the rescheduled flight were categorically unacceptable. We were initially told that the flight would depart at 10:30 pm, only for this time to be revised on four separate occasions, culminating in a final departure time of 08:15 on 15 April 2024. This lack of clear communication left us in a state of uncertainty and resulted in us being unable to fulfill our work obligations on 15 April 2024. In summary, the service provided by Flydubai on this occasion fell significantly short of the high standards I have come to associate with Emirates and Flydubai. The financial burdens we have been subjected to are directly attributable to the actions of Flydubai’s personnel. I did formally request compensation, this was rejected after multiple back and forth with customer complaints email address.

Not Verified | The luggage did not arrive in Salzburg. Since flydubai is the only company in Salzburg that covers the costs of delivery to the home address, I would have to drive again from Liezen to Salzburg = 320 km and 4 hours. Das Gepäck kam nicht im Salzburg an. Da flydubai als einzige Gesellschaft on Salzburg die Kosten für die Zustellung an die Wohnadresse übernimmt müsste ich nochmals von Liezen nach Salzburg fahren = 320 km u. 4 Stunden

Not Verified | Flydubai offers comfortable, quiet aircraft with a pleasant cabin crew. I really liked flying, even though the trip was short. The layover and connecting flights were easy and I had a great flight experience with flydubai.

✅ Trip Verified | The level of customer service is the worst I have seen in 30 years of flying. While aircraft issues are understood, it’s the inability to inform passengers of what is going on that shows a level of incompetence. There is absolutely no commitment to showing any level of care to the passengers. A 10 hour delay was not explained at any time and the customer service centre could not provide any useful information. Do not fly with them.