flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 430 reviews
3/10
No Skytrax Rating
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1/10

"If you are late for a check in"

(United Arab Emirates)

Trip Verified |  The most horrible unreliable disrespectful company ever. If you are late for a check in just little bit and there is still 1.5 hour till the departure - they won't let you in and won't refund. If they delay by 1.5h - it's totally fine, no apologies or any compensation. I got a more convenient flight from Male (which of course costed more than a less convenient timing) not to wait for too long. And they delayed and i still had to wait for many hours at the airport!! If they don't like something - they don't let you in, and no refund
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMale to Dubai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“extremely rude and very unpleasant”

(Canada)

Trip Verified | Never again, I had an extremely bad experience with this airline in Dubai terminal 2, my flight was Toronto to Addis Ababa via Dubai. I stayed in Dubai for 6 days and had an extra luggage which I paid 100 cad dollars in Canada for. While I was in Dubai I called Flydubai how much an extra luggage would cost and I was informed that I was allowed two luggage, total of 40 kilos. The day of my flight I was informed at the counter that I had to pay 215 US dollars for the second luggage. I explained to them that I actually paid 100 Canadian dollars for the extra luggage which is roughly 80 US dollars for a 15 hour flight, and made no sense to pay 215 USD for a 5 hour flight, which I was actually informed by them over the phone that it was free. They were extremely rude and very unpleasant to deal with. I had no choice but to pay. My ordeal never stopped here, after passing through security and got to my gate, they started weighing my personal bag, and asked me to pay again for the "extra weight" in my personal bag, as they only allowed 7 kilograms per passenger and my personal bag was slightly overweight, it was about 8.4 kilograms. Please be careful with this airline, as for me or my family or friends, never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Ethiopia
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"gone done from bad to pathetic now"

(United Arab Emirates)

Trip Verified | The airline service has gone done from bad to pathetic now. The condition of aircraft, the crew response and the service is pathetic now. Will never recommend to anyone even if they starts giving tickets for free. Its shame to say flydubai is part of Emirates group.
AircraftBoeing 737 max
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Mumbai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"hands down the worse flight ever"

(Bahrain)

Trip Verified | The worst airline ever. I have a round trip from Bahrain to Dubai and back, the flight was late on both trips. The luggage system is very bad and the cabin crew failed to assist me with the bags. I asked 3 times for a cup of tea. The first was before the flight even took off, the cabin crew told me on the final request that "we will land soon. I will give you once we land". I told him not to bother because I can get it from any coffeeshop in the airport. It's hands down the worse flight ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Bahrain
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Worst airline I have ever flown”

(Pakistan)

Trip Verified | Worst airline I have ever flown. If I pay for flydubai why I am getting a SmartWings plane. Seats are broken and no leg space. Complete disaster. Never ever use flydubai. They took an extra 200aed luggage fee from me for duty free items also.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Karachi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"low-cost and low-dignity flight"

(Brazil)

Not Verified | I bought a flight to Sri Lanka on Emirates website and I was given a "flydubai" seat between Dubai and Colombo. That was my first experience with flydubai, and hopefully, the last. The first curious detail was that on my way to the seat, the no-smiling air hostess demanded to see my boarding card. I showed it. Then she told me that my 22 seat was right after the 21 seat. That was the last "help" I got from her the wholn e flight. The economy seat is crammed, and they do their best so that you don't move during the flight, a very "thrombosis-friendly" policy. There are no amenities - not even a small pillow or drinking water. All the time you are remembered to stay seated with your seat belt on and that the toilets are closed. One third of the seats were empty, but the unmerciful air hostesses made sure I was not allowed to jump to another more comfortable seat. Rules, punishment, rules. That is all you get from the hostesses, no amenities and no smiles. I am so disappointed with Emirates for selling this terrible experience in their website. I was not looking for a low-cost and low-dignity flight and I paid the full Emirates price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Colombo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"disappointed in FlyDubai"

(United Arab Emirates)

Not Verified | I am disappointed in Flydubai. Passengers travelling to Oman to get their visas extended aren't given any check-in information. They are expected to just figure it out. The check-in screens for these flights are blank. At the very least, the airline can display the check-in area or inform passengers to self check-in. The ground staff aren't helpful either. They are rude and arrogant.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Muscat
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"It was a terrible experience"

(Iran)

Trip Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so. When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight. That is pure irresponsibility, waste of passengers' time and being unprofessional towards passengers. I would never recommend this airline to anyone.
AircraftBoeing 737 max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Tehran
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a terrible experience"

(Iran)

Not Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so! When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight! If we wanted to get our baggage some other time, we would have sent them separately! That is pure irresponsibility, waste of passengers time and being unprofessional towards passengers. I would never recommend this flight company to anyone.
AircraftBoeing 737 max
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Iran
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"absolute worst airline ever"

(South Africa)

Not Verified | This was the absolute worst airline ever, the seats hurt your back, they are too hard and straight up that you can't even get a little bit comfortable. The food is not even edible. A nightmare overall.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Dubai
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no