flydubai

✅ Trip Verified | We departed from Baku and reached Dubai airport. Due to heavy rains, all flights were cancelled (which we understand as a natural calamity). However, flydubai staff were nowhere to be seen. Not a single staff was available for speaking or seeking advise. Only one staff was there and too rude as if we are disturbing him. However, none of the staff was available during that time and we had to spend 28 hours at the airport with 2 children (7yrs and 2yrs). No hotels provided, no proper guidance provided. A reputation of the company depends on the employees, and to our shock, not even a single staff was available. This shows how much they value their customers, and none of them were there to represent Flydubai and to advise us what needs to be done. Luggage: Luggage were received after 4 days of arrival at the destination Airport. Even the luggags were not proper and many items were broken and mishandled. Our concern is that even though nobody can control rains or any mishaps, during such a time, nobody was there for consultation and had to spend 28 hours at the airport in a single seat with no proper food and water.

✅ Trip Verified | I've taken this flight before, from Tehran to Dubai. As someone who personally fears flying, I felt at ease during these flights. The meals and the few drinks are superb. I really enjoy flying with FlyDubai, excellent entertainment, plenty of options, quickening the passing of time and excellent crew.

Not Verified | My friend recently had the most horrendous experience trying to fly from Dubai to Italy via a connecting flight with flydubai on April 19th, 23:55. Zero Customer Support: Four hours before his flight, on April 19th, he received an email saying he couldn't board due to transit restrictions at Dubai Airport. No accommodation assistance, no attempt to find alternative routes, nothing. With his flight canceled, he faced a serious accommodation issue. There was a flight on April 21st to Milan, but flydubai's website conveniently lacked any option to book it. To make matters worse, flydubai's offices were closed after 5:30 pm on April 19th and would remain closed for the next two days due to the weekend. Even their helpline was useless, and a trip to the airport yielded no solutions. Costly Consequences: Forced to book with another airline, my friend ended up paying 250 euros more than his original flydubai ticket. So, to anyone considering flydubai, save yourself the headache, the heartache, and the extra cash. Fly with a company that actually cares about its customers and offers real solutions, not just empty promises.

✅ Trip Verified | I have been travelling since 30 years with many airlines but first time ever, I am experiencing one of the worst flight experiences with flydubai. They didn't offer any complementary drinks instead they were selling. We had to purchase for all entertainment package including movies, earpods and no customer care whatsoever. This airline is only for money, not for customer care. This is my first and last journey with with this airline.

Not Verified | Worst airline I ever booked. Overpriced for what is offered- basically this is “cheap”airline but charging regular airline price. They do not care about customers! Food is terrible. Our flight was cancelled and the airline did not offer any compensation, hotel etc. We filed a complaint but they simply refused to cover our extra night stay that was caused by the cancellation. Will never make the mistake of flying with them again

Not Verified | The most horrible customer service, do not care about their clients experience, greedy to make profit only, back and forth emails same response, asking to call or send an email so manager can solve the issue, manager not available. Game in a never-ending circle. First and last time with Flydubai!

Not Verified | Very bad experience with flydubai. They made an issue for my laptop bag which was extra than hand luggage and were not letting me board until I paid an extra charge. Every time we carry a laptop bag with us there has never been an issue. The person who was in charge was so rude with me and other customers. In flight we pre ordered my food with my ticket, the cabin crew skipped me in the row while serving food to others, I had to call her and ask for my food which was so unusual. Never had these type of issues.

Not Verified | Flydubai is providing very bad service. Seats are really not comfortable - while checkin they have provided us seats at emergency exit window which do not recline on a 6 hours journey was a suffer for us. Seats are very compact and not comfortable. Meal was not that good quality. They charge for every entertainment activity

✅ Trip Verified | The worst Airline I've dealt with, stay away. FlyDubai made us miss our flight, put us down for a No show and we were stuck. Further more, they charged us a No show fee because we had to rebook the flights we were already on to get back home. The worst customer service and treatment. We ended up having to buy the tickets that we already had. Disgusting, avoid at all cost.

✅ Trip Verified | The worst flight experience I've ever had. The flight had 30 min delay, there was no entertainment and the snack was so terrible. the taxi time was so long on DXB and it took 35 minutes to ride from plane to the terminal on crowded bus, same experience on return flight. They broke my new bag with a big hole on it. I fill claim on airport but get no info from them after 4 days even I called several time to their office. I had to buy new bag and then at last minute, the send me email to come and get new bag and they refuse to pay back the cost instead. I will never try them again