flydubai

Not Verified | Terrible airline. The cabin crew had everybody sit tight for an hour without AC on waiting for clearance. The temperature in Dubai is 45 degrees celsius and people were barely able to breathe. The cabin crew were rude when asked about any information. The flight was already late for take off and add to it everyone melting of the extreme heat sitting in a small closed cabin without AC without any clarification on expectations as to when we would be moving or getting the AC on.

✅ Trip Verified | The worst experience I ever had in an airline. First of all the flight attendants were rude and unprofessional. The other things to be mentioned are, 1. My American Tourister check in bag was dented in two corners and the wheel got broken. The handling of the luggage is so bad that I am still counting the number of scratches number of scratches. And remember, this substandard service is after paying for each kg of baggage. 2. While serving food and beverages they forgot it is an international flight. 200 grams of pasta for the 6 hours journey from Dubai to Zagreb. Forget about complimentary alcohol, they don't even serve enough water. Only once they served 100ml water and when asked for additional pack they said free water is over in the flight. Are you running a local taxi service! 3. No complimentary movie, documentary on board. Only Quran is free to read. Keep your religious beliefs at home and learn to serve passengers. And no complimentary headphones, which I got in almost all international airlines I travelled earlier. 4. I forgive them for this understanding their poor financial condition.

✅ Trip Verified | While travelling with Flydubai anything that can go wrong will go wrong. I have booked with my family a tour from 15 to 23 June this year on Maldives, flight from Minsk to Male (connection in Dubai). The flight from Minsk to Dubai was delayed repeatedly, we stayed at the airport for a whole night, and then it was cancelled. We have spent a day in a hotel near airport. Next flight has been scheduled for the next night but it was delayed for an hour. Because of this, we did not get to the connection flight (when we passed the passport control it was already last call). Our flight was rebooked for the next night, we spent another day in a hotel in Dubai. My son felt bad after two sleepless night and me with my wife felt exhausted. The last flight (Dubai – Male) was also delayed but it is not the worst. They lost our baggage. Btw, before that flight I have asked if the baggage is on the same plane and the staff representative confirmed. Therefore, we have lost almost 3 days of holidays and Flydubai refused to compensate neither lost days at the resort nor compensation of moral harm. I assume based on the feedback and the comments it is a common practice for Flydubai to act like that. Never recommend this company to anyone.

Not Verified | Our beautiful vacations were ruined because of Fly Dubai! We have booked a flight to Ljubljana with one stop at Dubai. When the time came for us to finish our vacation at Zanzibar, the flight was postponed I don't know how many times and after the entire day at the terminal they told us that the flight is canceled due to technical problems of the plane and then the entire FlyDubai representatives at the airport have gone and nobody told us anything. We were left completely alone without food and water which they are obligated to provide in this cases. When we were very very angry, and finaly able to find someone from FlyDubai, they arranged a hotel where we arrived at 4.30 in the morning. I will not even mention that the hotel didn't have enough rooms and many of us had to go to other hotels and went to sleep even later. In the morning, they told us that they will pick us up at 11am, since they arranged a flight for us that will leave at 2.20pm. We were there at the terminal again, and of course there was no flight at 2.20 as promised. Meanwhile, we received numerous untrue information from the representatives (for example, they told us that we will go to Zagreb next day, then after 10 min they told us that we go to Ljubljana after 3 days, and then after 15min they told us that all plains are full and that we have to wait, and so on), it was an absurd, we got really afraid that we will never leave Zanzibar. Then, the plane finally arrived and we came to the hotel in Dubai at 1.30am next day (because we ofcourse missed our connecting flight to Ljubljana). We slept for 2,5 hours and then we went from Dubai to Vienna, which is 5 hours bus drive to Ljubljana. Many of us had problems because we missed the entire day at work, many of us got sick because we were so tired and nervous, and some passengers also did not have enough medicines with them, it was a nightmare!!! So, we left on Saturday afternoon and came home on Monday evening, in those 2 days we slept only for a few hours, it was an agony and now they don't even want to give us a refund which are obligated to give, their excuses are a true disaster. Don't travel with them if you want to come home.

Not Verified | The flight was canceled from Moscow to Dubai due to technical reasons and postponed to be at 4:30 am and I had a horrible situation with the hotel stating that they need the immigration paper to book me a room in the hotel. After 7 hours from searching they gave the paper and no time for me to rest because of the boarding time opened. The departure time was delayed for another hour. We reached to Dubai but unfortunately they didn't provide the buses until 45 minutes to reach us. It’s disappointing to have such a bad airline from my own country carrying the name of Dubai with this awful procedures and inconvenient policies that doesn't care about the passengers. This is my last time to fly from this airline and i will never ever recommend anyone to fly on flydubai to anywhere.

Not Verified | Extremely horrible experience. Flight delayed for around 3 hours without updating us on what is the issue, constantly saying the flight will be delayed half an hour without any explanation. It is extremely hot, they should at least offer complimentary drinks or let us get out of the flight for a bit. Never flying here again

Not Verified | I will never fly this airline again. I fly a lot and every time I fly FlyDubai, it is late. Every single time, there is a weak excuse. This time, more fuel would be needed. So we sat in the plane melting for an extra hour while paperwork was sorted out. I am over this airline.

✅ Trip Verified | The temperature in the passenger cabin was 16 degrees Celsius from the beginning. We were struggling to resist like in a fridge. After takeoff, I asked two stewards to do something. Many passengers search for extra clothes, hats, and hooded sweaters. After a while, the temperature increased to 18 degrees C, but after two hours of flight, my portable thermometer indicated 16 degrees Celsius again. I asked a steward again to do something; our kids were sneezing and coughing. Nothing happened this time. I asked for a hot tea, and I received it after 25 minutes. After 4 hours and 40 minutes, we arrived at our destination chilled and shivering from the cold. If you are asking about the rest: garbage food, anytime delays at takeoff, no priority boarding if you travel with children. I see no good future for this flight company if they continue like that.

Not Verified | Terrible airline. On the first leg of the flight there was a delay because of the plane’s a/c. A bunch of passengers were stood on the bus that was supposed to take us to the plane for an hour, no staff explained what was going on until some of the passengers started banging on the bus windows and at one point tripped the emergency exit to attract attention. Second leg of the flight, boarding was delayed by at least 30mins, again no communication or announcements, bunch of passengers lining up waiting to get on. The staff and the flight itself were nice but that was it. Shame because Emirates handled the first part of the trip before layover (HK to Dubai) and they were lovely in contrast as always. Just highlighted the sub par nature of flydubai even further

✅ Trip Verified | Was allowed time off from my military duty for a 4 day pass. Booked flight, paid for, and plans changed due to unforeseen reasons. I had to cancel my flight. I'm not from over here and never plan to come back so when I canceled my flight I requested a cash refund. They will only give flight vouchers. Does nothing for me so essentially I'm out that money and they win due to their policies and refusal to take care of their customers. Would not recommend to anyone and especially no one for leisure travel while serving overseas in the military.