flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 273 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
na

flydubai customer review

(Canada)

Customer service is non-existent. On both our outgoing and return trip all flights were changed and/or cancelled. A 5 hr layover became 10 hrs on our outward journey. No accommodation made for this layover. Our return flight was cancelled and when we phoned to make alternate arrangements we were lied to by staff who told us we had already agreed to a change some days prior which was false. The next day we spent 5 hrs at the airport before flying. Upon our arrival in Dubai we were had missed our connecting flight by 20 mins and had a 13 hr layover. It took 5 hrs before we were put up at a local hotel. There was never any apology nor admittance on behalf of flydubai that they were at any time in the wrong. The $200 we saved did not cover the hours in airports nor the stress created by the last minute change in flights.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

flydubai customer review

(United Arab Emirates)

DXB-CMB-DXB on next generation 737. All flights were on time and crew friendly. Dubai check-in staff released emergency exit seats without payment which was added bonus. New 737 was impressive much larger overhead storage facility and new seats were quite comfortable. AVOD system was interesting you paid per movie/programme you watched via credit card or cash to crew. The buy onboard menu was also loaded onto the system and you could order food via the AVOD which was then delivered to your seat. Over all a pleasant flight and would use again.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

flydubai customer review

(Malaysia)

DXB-HBE on 737-900. Flight was nice and cabin crew friendly. Seat was fine and the flight landed and leave on time.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

flydubai customer review

(Qatar)

Did a connecting flight with FlyDubai recently from Doha-Beirut via Dubai Terminal 2. Once we reached Dubai Terminal 2 the transit passengers have to wait at the so called transit hall ( just an empty area with few seats next to the immigration check ) and wait for the announcement being made to their onwards destination only then are the passengers are allowed to enter the departure hall. No facilities provided at the 'transit hall' apart from one vending machine and few seats which obviously have been taken by other connecting passengers. The connecting passengers comfort is something that FlyDubai have to look into. Other than that the flight was ok. Crews were attentive cheap food onboard and there's IFE at every seat.
Seat TypeEconomy Class
Value For Money 12345
yes
na

flydubai customer review

(United Arab Emirates)

Flydubai has become terribly unreliable. Same experience as previous comment; we booked our flights to Istanbul in Feb they rescheduled in March and then changed our flights again 2 days before our rescheduled flight. We suffered lot of anxiety and incurred penalties due to changes of our tour itinerary in Turkey. You are better off booking with other airlines when you have connecting flights.
Seat TypeEconomy Class
Value For Money 12345
no
na

flydubai customer review

(United Arab Emirates)

I've lost all my confidence on Flydubai an airline that keeps changing its flights. I booked DXB-SAW-DXB and paid in full. On 17 Mar they sent me a message saying my outbound flight had been cancelled and my inbound flight had been pushed back 11 hours due to a schedule change. They have no cash refund policy so there is no way I can get my money back - only a flydubai voucher which I am never going to use. For 1 week I struggle to change my travel plan paying penalties for changing hotels / car rental / flights and also for my travel companion who start from another country. I am finally ready to change my flight to accommodate their new schedule but there was a "system error" and they promised to call back within 24 hours. Today I called again and to my shock they now revert to the original schedule! I can change my plans all again but who knows when they will change again!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

flydubai customer review

(United Arab Emirates)

I am taking this airline weekly on short haul routes It's a no frills carrier but better than many standard ones back in Europe. New aircraft excellent smiling service on board cheap punctual comfortable and clean.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

flydubai customer review

(United Arab Emirates)

DXB-DOH-DXB Outbound on new 737-800 with AVOD IFE. Excellent system were you pay for what you want to watch. Short programs to full length movies cost between $2 - $7. Games and following flight path is free. Food onboard was adequate and reasonably priced. All flights arrived early and were 70% full. Leg room was quite tight but it is a low cost airlines. Dubai Terminal 2 is reasonable with a good variety of shops and restaurants. Cost was 30% of other airlines and definitely worth it.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

flydubai customer review

(United Arab Emirates)

DXB-ALY return. Terminal 2 in Dubai is ok it became bigger since the last time I went there. Easy check-in and immigration process. Onboard reasonably priced food selection helpful FAs. Only confusing is that on our ticket it says we will land at HBE (Borg el Arab) surprising we arrived in ALY.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

flydubai customer review

(United States)

DXB-DOH. Terminal 2 is fairly mundane compared to Terminals 1 or 3 at DXB but clean and less crowded. Check in lines were long for DOH check-in but walked over to a counter showing another check in city and the agent checked us in in minutes. Flight boarded by bus and was organized. B737-800 clean and comfortable flight attendants cordial and inflight food/shopping not over-priced.
Seat TypeEconomy Class
Value For Money 12345
yes