flydubai

✅ Trip Verified | Dubai to Kiev. This low cost company is pretty good. Seats in the plane are comfortable. There is some basic entertainment system. Staff is helpful. Of course extra charges for everything: food, movies, etc. Since it low cost it should be cheaper! I don't understand why prices are similar to bigger airlines.

✅ Trip Verified | Dubai to Trivandrum. I am writing this to bring it to your attention about an experience happened to me and my brother while we are travelling. We went to India on 9th of Feb 2018 and our final destination was Trivandrum. We were occupying 19th row seats. After take off, may be after 1.30 mins my brother went to toilet and fainted and fell down due to some health issues. He is a diabetic and Blood pressure patient. Suddenly crew members with the help of other passengers given him some water and Juices. He seems to be ok for the next 30 mins. After that he told me that he is not feeling well. Suddenly he went to the backside toilet and on his way it self he started vomiting. Some fellow passengers also got disturbed and i was the one who was cleaning all this. I really dont care as he is my brother. The issue happened afterwards, as he was requesting to lay down and they offered him a seat in business class for 10 mins. He was taken to the business class and i approached the attendant who was there to allow him to stay there as I can see half of the business class seats were empty. But he said that its full and I told him that i am ready to pay as i cant keep him there in that situation. There was only 1 hour 30 minutes remaining for landing and he asked me whether you want to pay for this. I said if you allows him to stay back then its fine then he said no. Then i agreed to pay the cost of 2200 AED which was collected from my card after 15 mins. After this I went to check my brother and he was asking me to keep the passenger who was sitting with us in business class so that he can lay down in my lap. So he was taking rest in my lap having issues to do proper breathing. After landing we arranged the airport doctor and took directly to the hospital. Here i would like to raise some points, what help you are offering if their is any emergency situation like this. If that person is not well at all, at least a courtesy to keep in a comfy place were he can get some rest. I know that staff have incentives for upgrades and up selling but you need to educate your staffs not to use their up selling skills at an emergency. Today this happened to me and my brother and tomorrow to anyone else. I am not disputing for the payment which i have done as he took the payment with all my permission. I don't think anyone will think about the money when your brother in that condition. In my past 12 years experience in hospitality i have gone through lots of emergency situations, but me or my management never thought of looting customers at that time. I made an official complain regarding this and after 16 long days, i just received a reply from them saying that sorry to inform that we are not able to refund your money.

✅ Trip Verified | This so called Budget airline had low quality and zero service! But then why was the price exactly the same as an Emirates ticket? I travelled from Mumbai to Dubai on 4th March, the price I paid was actually the same as Emirates, around rupees 15000 for a 1 way adult ticket. I really regreted not buying Emirates and chosing this poor flydubai flight! Overall this experience was a nightmare! Firstly, the booking emailed to me had errors from their side but there was no response from flydubai contact centre despite trying to reach them several times for amendments! Secondly, the flight was delayed with no prior announcement and nobody at the check in was announcing anything unless we went up to them and asked them what was happening. Thirdly, the plane looked old and sorry to mention but the cabin crew appearances were also not upto the mark. The only female attendant who spoke Hindi on this Mumbai flight was quite rude and arrogant in dealing with passengers. Fourthly, Flydubai said you have to buy your own meals but no one even served water! No TV channels, no entertainment unless you pay to watch TV. 1 passenger asked for a blanket and attendant said, 'sorry blankets are only for business class'. Later another passenger told the same attendant that she was feeling cold so this attendant turned off/lowered the ac for everyone making it quite hot inside the plane. There is such tough competition thats why bussinesses offer something memorable to their customers but it was shocking to see how much they dont care about their service. Overall we had a poor experience and wished there was a human touch of kindness somewhere in your service.

✅ Trip Verified | Flew flydubai from Male to Dubai via Colombo. There was very little space between seats so we were like sardines, and the seats were very small and uncomfortable. The air-conditioning was far too cold and only after a few customers complained did they finally turn it up. Our ticket stated “standard meal included” but airline did not recognise this so we had to buy refreshments. (I’ve taken this up with my travel agent too). Our TV's did not work and when we showed the flight attendants they shrugged and said some aren’t working. We would have had to pay for earphones if TV had been working. Unbelievable.

Flew from Dubai to Bratislava. Horrible service and poor aircraft equipment. Where to start? Coffee and water are not for free! Water really? No snack! Inflight Entertainment doesn't work, even you buy it! Cabin crew do not collect garbage. In general I would say that you can choose from many budget airlines which offer higer service for a better price! If you have another option then do not waste your time and money with flydubai.

✅ Trip Verified | Bahrain to Dubai. Flight has been delayed twice. They keep people waiting and they have really a bad customer service. Its been the worst flight that I had. I thought it’ll be better because of the marketing but it doesn’t deliver well.

✅ Trip Verified | Beirut to Bangkok (Dubai layover) via FlyDubai. The flight attendants are friendly, at least most of them. The smell when entering the aircraft was unbearable, coming straight of the toilets, the AC was at minimum power, which left us suffocating inside the plane, and was not turned on properly until reaching cruising altitude. The seats are very tight, not comfortable at all, you can't lean forward to sleep, heck you can barely perform safety measures when docking down. I booked my ticket online and requested meals on all of my 4 flights via flydubai, but no meal was served to me, they said my name was not on the list so they cannot serve me any meal, so I offered to pay for a meal but they declined saying there is an exact number of meals for the exact number of passengers names on the meal list. So I asked for water, same story, there are not bottle of water, so I also offered to pay for one, but they also declined. A nice stewardess offered me tap water. If I had known that, I would have got some food and drinks from the duty free prior the flight. Entertainment, a 7 hour flight from Bangkok to Dubai should have movies or songs, but to my surprise, I couldn't watch without paying via credit card or cash (35 Derham ) while i've been on many airlines before and they never never asked for a payment to use the screen to watch movies, series or listen to music which was very frustrating. I ended up paying, money is no issue but it's about the concept. So basically, choosing flydubai, even though it cost less than the other airlines, but it also offers and provides way less than the others, so instead of saving 150$-200$ on a flight, when taking flydubai you are only paying for a seat to sit on instead of standing during the entire flight, nothing more.

✅ Trip Verified | FlyDubai is the worst of airlines that I ever used. My flight was from Istanbul to Dubai, and after 5 days from Dubai to Colombo. Airplane seats are very uncomfortable, you don't have space for keeping small bag under neath which you basically need for long flights such are 4-5 hours flights. Cabin crew was mess at both flights, not paying attention at passengers. Bar offer is very bad: cheap wines, low variety of food. Screens were out of order both flights and they are producing hot air all flight. Cabin had extremely dry and hot air in first part of cabin and crew cannot do much about this. I needed change of dates for return and that was very complicated and very expensive to arrange when you take in consideration fact that you are getting such low service. Overall: never ever again!

✅ Trip Verified | Flew flydubai from Dubai to Istanbul. The worst airline I have ever flown, the seats were unbelievably small and tight. The quality of the seats was bad, the seat on my second flight was broken and the recline wasn't working. Furthermore the entertainment screen on my seat was broken for all my flights.

✅ Trip Verified | Dubai to Faisalabad. Did not allow me to check in online due to nationality issues as they wanted to verify my credit card. However at check in counter no one asked for credit card. Long ques at Checkin with only two counters open for many flights. Again long ques for boarding and a 35 min wait in the bus to get on board. Tight leg space. No respect for customers. Not recommended at all. In low cost operations , their competitor air Arabia is way ahead.