flydubai

✅ Trip Verified | Dubai to Khartoum morning 16 August 2018. Arrived to DXB the previous evening from T1 and had to move by busses to T2 to get BP. Terrible mess and nightmare to queue up in T2 – completely disorganised with no signage and information. A goat-market of dimensions. Most check-in staff incompetent and could not find peoples bookings resulting in many hefty discussions (people almost fighting) for the whole transit hall. Eventually I was granted to pass the 2nd security and enter their Lounge in T2 which is far below standard to all the lounges in T1. Spent almost 4 hours from arrival before entering the lounge – and still without BP as my “booking did not exist”!? They brought it 3 a.m. by courier to the lounge, though. No recognition nor prioritisation of business class customers in the entire T2. Only the lounge gives a small advantage (have champagne and beer), though it is not impressive and food are lousy. While onboard the B737 the business class cabin turned out to differ from economy and was decent with large seats and free services, inc. take-off champagne. 2 hot-meals were offered, both of very mediocre quality. When descending for Khartoum the KRT airport was suddenly announced closed due to a crash on the runway. Thus, we were diverted back to Port Sudan where we were halted on the runway for 2 hours. The ground mess will make me think twice to struggle with this airline again. Was given Miles to my Skywards account as Flydubai recently fully integrated their FFP programme with Emirates. Major drawback is luggage: I was guaranteed from DXB that both pieces were identified and loaded. However, 1 piece did never arrive in KRT and was obviously not loaded. Could not access any Lost Luggage counter and could neither get PIR report not contact Flydubai as their emails bounches. De facto had to forsake 1 piece of luggage due to they lied to me and impossible to contact them. KRT airport became closed due to an airplane crash in the runways. Thus we had to go back and down in Port Sudan and wait together with other airlines for some 3 hours on the tarmac before travel was resumes. Lost my connection in KRT.

✅ Trip Verified | Khartoum to Dubai. I have just stepped off a Fky Dubai flight which was delayed from Khartoum to Dubai by over 3 hours. Delay is acceptable - it happens but how an airline deals with the situation is critical. I was traveling alone and was assisting a fellow traveller who was travelling with a baby (3 months) and a 1 year 9 month old toddler who was asleep when we arrived and they had missed a connection flight to Oslo. The mother had handed over her pushchair before boarding the plane at Khartoum and despite knowing that our flight was 3 hrs late and many travellers had transit they were not prepared to deal with tired and anxious passengers. I asked for a pushchair and was ignored by several staff. Staff were rude, insensitive and had an attitude with all the confused passengers. They had no information and when I told them the woman couldn’t speak English and I am actually entering Dubai, I was simply told by a manager to “just go into Dubai”! The staff where just as rude as the manager. After holding this sleeping baby for an hr and being delayed over 4 hrs to enter Dubai and go to work, they came with a pushchair that was in the back!! Delays happen but it’s not fly Dubai staff have to accept that passengers are unhappy and assist them. This is what customer service is about. I have vowed to never travel with fly Dubai with my children as this experience has shown me that they are insensitive to passengers with Children.

✅ Trip Verified | Dubai to Bahrain. My experience was very bad. Flight FZ025 was scheduled at 14:25. Passengers rode the bus at 14:35 and the bus did not move for more than 1/2 hour. It was hot and AC was bad and I have 2 degenerative slipped discs and Rotator Cuff injury in shoulder that I could not stay standing that long. The bus moved to the plane and by the plane Fly Dubai mad us stay in the Bus for approximately another 40 minutes. Eventually. we got into the plane and the plane started taxiing at about 15:50 when it stopped for another 25 minutes until it departed at 16:15. This is not how to treat passengers. No respect, no consideration. The least Fly Dubai could do is to leave the passengers stay at the airport hall until their plane is ready to move and not to leave after 2 hours! I reached Bahrain with massive backache and shoulder pain.

✅ Trip Verified | Astana to Dubai. Flydubai is the worst airline I ever experienced, starting from uncomfortable seats, finishing with terrible service. I had international flight from Astana to Dubai, UAE with my family at 4.30 am. I faced was delay of the boarding time on 40 minutes, what later on lead delay of departure time on 20 minutes. I had sit number 14C, unfortunately it was next to emergency exit, and as they explained me on a board such seats are not designed for changing position, what means 5 hours I had to sit and not have opportunity to have even little nap, I think such details should be mentioned somewhere before, including that people in front of me could change positions and lay, what made trip even more uncomfortable. Then tv on a back of chair I could turn it on and off only with help of not very friendly personal, staff explained it to me as “it is not as sensitive as your phone” I’m sorry, but there was zero response how ever hard I tried to chose something on the screen. You have to pay for watching tv, playing games or watching movies separately? When I asked staff for water for me and for my family, she told me that there not enough water for free for all passengers, but we can buy water for 10 dirham each bottle if we are thirsty. For my coming back from Dubai to Astana, 50 people had to stand in a one bus and waiting I don’t know what for, but have been there for 30 minuets! Again flight was delayed! And those hours passengers had to wait not in a terminal with Air Conditioner and WiFi, but suffer in a terrible conditions.

✅ Trip Verified | Kiev to Dubai. Staff are far from friendly, seat spacing is too narrow and the worst of all it is always late. I've been using this airline since launch and nothing has changed.

✅ Trip Verified | Kuwait to Dubai. Extremely poorly skilled staff. No courtesy towards sick passengers. Asked for water and was denied. And when asked why I was told it was company policy. Very disappointed. No matter how cheap the ticket is. Please do not travel by this airlines. It really isn’t worth it.

Not Verified | Dubai to Beirut. Worst experience ever. We had to wait on the bus for 40 mins with poor AC with outside temperature around 50 degrees Celsius. After we boarded the flight, the AC was still very poor and the flight got delayed. Bottom line, be ready to sweat and have an extra t-shirt on board.

✅ Trip Verified | Dubai to Amman. It was one of the worst flights in my life. I used a lot of airlines. But this was the worst in cleanliness, entertainment, staff cooperation and specially leg space. Also it is not cheap comparing with other airlines once you add food, luggage and entertainment on your ticket. I will never travel with such airlines

✅ Trip Verified | Dubai to Bucharest. I have never been so angry and disappointed with an airline. This is unacceptable and ridiculous really to the point of being offensive. Our plane had a ‘technical issue’ or flight was programmed to leave at 10:30 am. After 3 hours delayed they sent us back to the terminal. They told us to wait until 3:30 pm. We boarded again, the same plane. And guess what! ‘technical issue’. Completely ridiculous. Now we are getting back to the airport again

✅ Trip Verified | Dubai to Muscat. I travelled on Economy class. We were made to wait for approximately 15 minutes in the bus once we reached near the flight. That was quite tough and in a crowded bus. It seems they haven't finished the cleaning process. They could have started boarding after that. Now once inside due to the long waiting asked for a cup of water but never given. So left it. Had to wait till they start the service. Not just my case but was for my near seat passengers also. Flight was clean and well arranged. No entertainment system available for this flight. End of the day it was a short trip. Leg space was good in this configuration.