flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 273 reviews
4/10
No Skytrax Rating
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1/10

flydubai customer review

(Spain)

What to say? The earlier flight to Kabul was canceled due to sandstorms but we only knew after they call us all for boarding only 3 minutes later when in the queue we were told to sit back as there were delays. Only persons chasing the staff found out about the cancellation and then in order to leave the airport they took all 120 passports and disappeared for 4 hours while the visa was cancelled with no further information to passengers. The poor information along with the staff hiding behind a cop who was the one giving the answers yelling at us and almost arresting a couple passengers that were complaining (In Dubai foreigners don't have the right to protest or demonstrate) proved they take advantage of it in order to skip passenger's complaints. Once in the aircraft next day the plane turns into a bazaar. Everything is to pay for including inflight entertainment. You can pay to have something else than the news scroll such as some TV series and pay more to access the movies. The plane was clean the seats very unconfortable.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

flydubai customer review

(Qatar)

Doha to Amman via Dubai. Terrible experience from start to finish. Flights late on both legs. Harried and rude staff at Dubai airport. One has to pay for everything on board including water! Not as cheap as other low carriers and yet offer much less than most of them. Never again.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

flydubai customer review

(United Arab Emirates)

DXB-MCT. A rather disappointing experience as the flight ended up departing 5 hours behind schedule. There was no real reason given and no flydubai staff were available for information once inside the departure terminal. The flight itself was fine once it departed and the cabin crew were courteous. For the difference in fare I would consider flying with a standard airline which treat passengers better in the event of long delays.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

flydubai customer review

(Bahrain)

BAH-DXB-BAH. Great value for money and not bad timing. BAH-DXB the seats were so bad I couldn't recline mine. No kind of display with any information or moving maps. DXB-BAH. This trip was much better better leg room PTVs for each passenger. I would fly it again but not on a journey of more than 2 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

flydubai customer review

(Australia)

DXB-KTM on 737NG. Both flights on time. Service on both outbound and inbound was fantastic. Moderate amount of seat space and legroom. Did not have any inflight entertainment onboard this journey seems like only selected aircrafts have them. FA's very attentive and friendly. No complaints with this new low cost carrier.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

flydubai customer review

(Japan)

MUC-DXB last week. Flight was actually pretty good - decent aircraft good communications from the cockpit about waiting time to land at a congested DXB. The problem was the absolutely terrible attitude of the gate staff at Muscat airport. He turned up just a few minutes before departure time with most passengers standing there wondering what was going on. Far from explaining or apologizing he was simply rude to the passenger in front of me who enquired about the delay then snatched the boarding passing out of my hand without a word.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

flydubai customer review

(Armenia)

Good ground support onboard roomy leg space well-behaved flight attendants etc. even though it's a budget airline. Flights were delayed on EVN-DXB-LKO route but the return was smooth. I would highly recommend using their service to people who knows what they pay for and keep their expectations accordingly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

flydubai customer review

(Denmark)

DXB-DOH-DXB. Check-in in DXB acceptable but flight to DOH was horrible. Boarding chaotic seats very poor but okay for a short trip on a LCC. FA terrible and unable to control any aspects of his flight. Passengers very rude and disobeying any announcements eg. turning off phones etc. People were talking in their phones during taxiing and take off and FA saw this but could not care less. Return was even worse. Check-in beyond words. Check-in staff looks at you while standing in line but even when it is your turn they looked away and would not offer to check in. I actually had to ask them several times if the would be so kind as to check me in. Again FA completely unable to control passengers. I asked FA to address or handle the situation regarding phone calls passengers directly acting rude towards other passengers but only to get yelled at. I guess it is more important to yell at people feeling unsafe because of other passengers who do not comply with safety standards than handling the situation correctly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
7/10

flydubai customer review

(Jordan)

AMM-DXB. The check-in was very fast the flight was 30 mins late. Aircraft B737-800 with AVOD and you pay for a movie the screens are not touch-sensitive so dealing with it was very difficult. Also too expensive for a low cost flight experience.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

flydubai customer review

(United Arab Emirates)

IST-DXB. Transport to Sabiha airport has become easy with regular coaches. Not as cheap as other low cost airlines. Flight departed on time. Noticed check-in counter was very picky with overweight baggage / hand luggage. Plane was a new 737-800 however only 25% of AVOD screens were functioning. Some did not switch on while others had lost their sensitivity to touch making them useless. Clean cabin and ok crew. Too expensive for a low-cost airline.
Seat TypeEconomy Class
Value For Money 12345
yes