Flair Airlines

✅ Trip Verified | Just flew from Vancouver home to Edmonton on flair, it wasn’t the first time I’ve flown with them and won’t be the last. On my flight today we had a awesome flight attendant do the safety presentation and hands down was the best one I’ve ever had to sit thru. I like the you get what you pay for aspect - priority boarding for 10$ where other airlines make you book business to receive that service. Overall smooth flight.

✅ Trip Verified | While booking the flight I put the last name wrong that was due to auto fill on my Google. I tried reaching out with in 24 hours to connect and change the last name nobody answered and after 24 hours they are saying that you can't change the last name and cancel the flight and you will get the store credit after deducting 39 dollars each. I cancelled the flight and when tried using the store credit again the issue was the wrong last name. To change that again I have tried contacting at every platform but nobody replied. So I booked my flight again by wasting more money. Your chat service is terrible. I have connected with agents more than 20 times but nobody replied. Left mail and text too nobody replied. I called nobody answered. Hats off to such an awesome customer service. I would suggest please charge more for flights and give good customer support.

Not Verified | One of the worst experiences I’ve ever had with any airline in Canada! Firstly my actual flight was cancelled and they put us in a hotel and rescheduled us two days later! Then the new flight was late by more than two hours and the staff had no idea. Staff was saying that the flight is on time and then the airline has the worst airport staff - unprofessional, completely ignorant and rude!

✅ Trip Verified | We had a return flight to Montreal from Vancouver with Flair Air during Spring Break. Our flight return was scheduled for March 31st, at 9:50PM. We had 3 confirmation of the flight (March 10th, March 24th, and March 31st), however, when coming to the airport we could not find the flight on the list. We talked with the Airport information desk, and they said the flight did not exist. We called Flair and were on hold for 3 hours, but no one picked up. We had no response from an e-mail either. We went and stayed the night in a hotel, trying to figure out what to do. By making an account through their app, I learned our flight was changed to 25 hours later. I talked to the Flair employee managing the booth, and he told me that the Airline sent me an e-mail to an address which I did not put in (it had my name with random numbers that followed with an @booktravelwind.com). When I got home, I tried to access this e-mail, using the link I found (reservation.flyflair.com), but the link did not work, and the e-mail was stated to not exist on the flair website. It appears as though they made an e-mail, sent the cancellation to that e-mail with no way of accessing the e-mail, to avoid any type of compensation from the flight cancellation. The man at the counter gave me an e-mail that at least responds, figured everyone should have it: [email protected] Glad it seemed that we saved on the flight initially, but it ended up costing way more in time and money down the line.

✅ Trip Verified | Round trip flight. The flight out was fine, as long as you're aware of the extra fees prior. Only really worth it if you travel light. The problem was the flight back. It was delayed morning of, for 2 weeks. After waiting for an hour and a half on hold to get through, the agent said that the only options were a refund, or to book a different flight (only with them of course). The soonest flight was 3 days later. When I told the agent that this was unacceptable and I wanted to speak to a manager I was told he'd call me back, which of course he never did. So my only choices as I absolutely had to get home that day was a $2,000 flight with another airline, or rent a car and drive 14 hours. Nothing was reimbursed, I still have yet to hear back from the manager. Their complete lack of empathy in a situation that they caused is disgusting. Not only was the agent not willing to work with me at all (the cost of the rental was only 100$ more than the flight, I wasn't asking for the moon), but she was completely void of any type of concern. "These are the only options, which do you want". I will never fly with them again.

Not Verified | I had a return flight to Calgary from Toronto, they changed the flight time and didn’t send any confirmation or notification that my flight has got changed due to some technical issues in the flight and next flight would be 2 days later. On the website it was showing flight, got Canceled so you can’t select seats. My boyfriend talked to them and they don’t want give us any compensation for this fault by them, customer service doesn’t know the proper details or anything for compensation, now our flight has canceled and we will be stuck in for 2days in Toronto on our own bills, waste of money and time for this flight and service. Pay some extra money and get a better flight.

✅ Trip Verified | On Mar 31st when I flew with my family from Calgary the flight was almost 3 hours delayed, mechanical instrument problem offloaded, loaded without a basic Curtsey extended to customer. On April 3rd was returning back the check in counter lady treated in such a bad behaviour, she doesn’t how to talk or explain that I need to pay extra for hand carry as what I paid was only one way (I fact I later I found out that I paid already). I know it is a cheap airline but we don’t need to behave cheap as well. It is an airline to avoid.

Not Verified | By far the worst airline experience I have ever had, costumer service is the worst I have ever seen. When I reached out over a lost suitcase, I got zero response, so I reached out several more times and still nothing! Start to finish a bad time, will not use again and won’t recommend this airline to anyone.

✅ Trip Verified | Terrible airline. My first flight was delayed twice, only 3 hours in advance. Where my travel day started with a 3 hour drive, I waited at the airport for 8 hours then we hadn’t even boarded by the departure time with no notice made we’d board late. My second flight was the same, delayed twice, then cancelled at the time of expected take off. The airline supervisor at Ottawa was terribly rude and wouldn’t let me ask questions ‘because it wasn’t in his authority to answer’, last time I checked it is the supervisors responsibility to answer passengers questions. I have now missed my flight, my transit, and a non refundable Airbnb. And the only thing I am being compensated is a confirmation for a flight tomorrow, no food and so far no accommodations after I’ve been traveling for 24+ hours with no sleep. Terrible communication and ability to accommodate for their passengers. Will not be flying with again.

✅ Trip Verified | I booked a flight on Flair Airline for a trip with my young family from Ottawa to Orlando during the 2022 March Break. We wanted direct flight from Ottawa to Florida to minimize the travel fatigue. Major airlines are sold out on direct flights from Ottawa to Orlando as at the time we purchased our tickets. To avoid long transits in Montreal, Toronto, or other hubs, my spouse and I decided to consider flying with Flair Airline, since their flight is a direct 3 hours flight from Ottawa to Orlando, Sanford Airport. Interestingly, the difference in price between the cost of purchasing Flair Airline ticket for four, and the cost of purchasing tickets from other major airlines for four, as at the time we purchased our tickets (three months in advance), was negligible. Suffice to state that the cost of the ticket for Flair Airline was not a huge factor that influenced our decision. Rather, it was the fact that they fly straight to Florida. Sadly, on the day of our departure from Ottawa, at about 4.am while we were in the car heading to the airport to board our flight at 7.am, my spouse received an email from Flair Airline that our flight had been postponed to 9pm the same day. We were shocked and asked the Uber driver to return us back home. About 30 minutes on our way back home, we received yet another email from Flair. It was similar to the first one they sent except the time difference. It reads “ We wish to inform you that Flair’s flight F8320 from Ottawa (YOW) to Orlando (SFB) on Monday, March 14, 2022 will be delayed because of crew availability. Your updated departure time is now March 15, 2022 at 10:30 AM local time.” A few minutes later we received a series of other conflicting emails that keep moving the time and date. To cut the story short, Flair Airline did not airlift us as they only fly to Florida once a week. They ruined our family vacation. Our poor kids were devastated. They already told their friends they would meet in Florida. I was also devastated. We lost other incidental cost like hotel, tickets for Disneyland, etc. Finding alternative flights to Florida the same day during March Break comes with high cost financially. Our vacation that we planned many months in advance was ruined. Please don't fly Flair Airlines if you love your family. It was after they screwed up our vacation that I found that this is their common unethical business practice.