Flair Airlines

✅ Trip Verified | I strongly urge you to never consider this airline despite their lowest prices to rope you in. We had our flight changed four times! The flight changes were not just a couple of hours or so each end. They legit changed them 24 hours. Not only that they moved it forward a day. Then moved it back a day! Each time they did that we had to rebook and cancel hotel reservation which was non-refundable! My spouse and I also had to continue to change our work schedules. Totally unreliable company. The customer service center is not in Canada but outsourced overseas, so do not expect a good experience with that either. The best option they could offer was a refund. Well too bad I booked the flights 2 months ago and now get messed around with less than 10 days before my flight. Now all competitor airline flight prices have gone thru the roof. Flair Airlines has left me absolutely high and dry and cost me a lot of money. They have no interest in making it right. Please never consider this joke of an unreliable airline.

Not Verified | 3 min before boarding flight was canceled from Ottawa to Winnipeg. I had to rent the car by my own expense and drive all the way to Toronto to take the flight for the next day. Me and my husband missed one day of work. Totally irresponsible company. Never use them again.

Not Verified | Booked a flight to Fort Lauderdale from Toronto for 15 people leaving on May 13 2022 returning May 22 2022 . We were just told 5 days before leaving that our return flight was canceled. So we called Flair to find out what was happening and we were told that we could cancel the whole flight and get our money back and rebook with someone else. We managed to get a flight that cost a couple of hundred dollars more with a different airline. When we called Flair back to cancel the whole flight we were told that they were not going to refund the flight down but would refund the return flight. We proceeded to tell them that we were told that the whole flight would be covered but the customer service rep said that someone made a mistake. We told them to check the recorded phone call and they would see what we were told . He wouldn’t even let us talk to a manager.

✅ Trip Verified | Cheap flights means basic service, but who needs a $300 glass of wine? I took Flair there and back. Flights were on time, staff were friendly and professional. The max was a comfy ride. I was worried with its history, but reminded that it’s the most scrutinized aircraft which probably makes it more safe. Extra baggage is where they will grab you, so pack light . I will choose them again and hope they stick around.

✅ Trip Verified | Cheap flights, not so cheap. First my flight scheduled to leave Winnipeg at 11:20 on Monday May 2nd and arrive in Kitchener at 2:30 EST was cancelled. This happens. It's unfortunate. It was said to be a bird strike but many passengers in the airport seemed to have been told it was a staffing issue so who knows what to believe. Regardless, replacement flight few from Winnipeg to Toronto. Many of the passengers were like me and had left their vehicles in Kitchener. After 7 failed Uber attempts (I assume they didn't want to make the hour drive to Kitchener) and 1 failed cab attempt (same reason) I was able to find a cab willing to drive me for $155.00. In addition, I had to pay an additional day of parking at the airport as I didn't arrive there until 2:30 am. (The replacement flight was supposed to leave at 7:40 but that was wishful thinking. We ended up taking off at about 9:45 local time. I suppose I could have stayed another night and tried to get on a flight back to Kitchener but with the additional food and hotel costs, I would have likely been out more money. Flights change. For the safety of the passengers and crew, I get that. Moving the flight to an airport an hour away with not offers of compensation or additional assistance is brutal management and absolute zero care about their customers satisfaction.

✅ Trip Verified | Do not fly with Flair, terrible customer service that is non existent, terrible experience, no resolution for canceling our flight and leaving us stranded in Nashville, still no refund, support phone number says out of service and they don't have solutions or know how to work with the customer. Multiple calls, stay on hold for hours then drop. Cheap flights but also a scummy company. Don't waste your money with Flair, pay a little more to know you'll be taken care of by a reliable air travel provider. Your choice. First and last time I will be flying with Flair. On our departing flight they had 1 attendant to check everyone in which had us waiting in line for 2 hours, barely got to the flight on time. For our return flight no one was at the airport to answer our questions, the WestJet ladies said the Flair workers left the minute they found out the flight was canceled. Times were moved around to a 8am return flight causing us to have to cancel plans. Awful experience, I hate Flair.

✅ Trip Verified | Fort Lauderdale to Toronto. Worst airline I’ve ever flown on by far. First I need to pay an additional $10 to check in and pick my seat. Why was this not included in the initial price? Charged me $60 a bag for luggage and charges for carrying on?! Unheard of for me. Plane delayed by 2 hours which I believe was very preventable reason. Communication for delay was at least well communicated. I am now sitting on the plane been waiting 30 mins to exit, the captain tells us “customs is delaying us, we are only allowed to let 50 people leave every 10 mins” and of course we’re at the back. Not included food or drink, not even water in a cup Overall, Horrible experience and won’t be booking every again.

✅ Trip Verified | Toronto to Fort Lauderdale. Before you read this, you might be thinking, “sure, they have some bad reviews, but it’s probably because they’re a discount airline. How bad can it really be?” Let me tell you, the answer is EXTREMELY bad. This company is a pathetic excuse of an airline. I’ve never experienced such disorganization, poor management, and complete disregard for customer service. After arriving at 6am for a flight at 8:30am (which had been delayed from its original departure time of 7:55am), we joined the check-in line to drop our bags. Despite checking in online beforehand, we had to wait in this line to drop our bags. We waiting for about 20 minutes before an agent told everyone in the line that we had to move to a different area of the airport to complete check-in. We then joined a massive line comprised of people from two flights. There were only two-three agents working to check everyone in. They began to prioritize the flight ahead of ours, which meant that it didn’t matter where you were in the line up, the people on the flight before mine got to go to the front of the line. It took agents five minutes per person to check people in. This is not an exaggeration. We stood in line for two hours simply to drop our bags. When we finally got to the front, the agent took our passports and then received a phone call. He handed the passports back to me and informed the group of us (around 20 people) that we wouldn’t be able to make it to our gate in time for our departure and that we needed to call Flair to sort this out. People were obviously angry and upset. I phoned Flair a couple hours later, after quickly rebooking my flight with a different airline. The customer service experience was abysmal. I explained the situation and asked for a refund. The agent consistently repeated their policy which states that because I “failed to show up for my flight” there was nothing they could do. Needless to say, I will NEVER book with this “airline” ever again. The discount you think you’re getting by booking with them will be rendered irrelevant when something like this inevitably happens to you. If I could give less than one star, I absolutely would.

✅ Trip Verified | The flight was supposed to take off at 07.30am and then it was delayed for 4hrs, (take off at 11.30 instead of 07.30). After boarding the delayed flight, when all passengers were on the flight, the captain announced that the flight had a problem and it would be delayed for an extra hour, this is not the first time this has happened, very bad experience with this company, this is my last time to board it. If I was asked to rate it from 0-10 (0 waste and 10 best) I would give it a 1 out of 10. Very poor, very poor.

✅ Trip Verified | Toronto to Abbotsford, a2 hour delay. I spent extra money for more leg room Did not help at all! No charging stations, no alcohol service, seats are small very uncomfortable!