Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 268 reviews
3/10
No Skytrax Rating
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1/10

"the delays seem to be a common occurrence"

(Canada)

Trip Verified | We wanted to try Flair Airlines because it was a short flight from Calgary to Vancouver and it would have been about a 20% savings. Big mistake, the flight was delayed because they did not have the flight attendants there. The frustrating aspect was the fact they did not know when the problem would be resolved, so the passengers just waited aimlessly. The delay ended up being almost 2 hours (twice the length of the flight). There was nothing offered in return. After reading other reviews, the delays seem to be a common occurrence, so please take this into consideration before booking. I'm sure many of their other flights go fine but this experience has turned me off Flair Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"helpful and accommodating"

(Canada)

Trip Verified | Toronto to Kelowna. Just wanted to say how helpful and accommodating the flight attendants were on this flight. My girlfriend has back issues and they were extremely caring and made her comfort at top priority. Thanks again ladies.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Kelowna
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"screwed up our flights so badly"

(Canada)

Trip Verified | Toronto to Kelowna. This airline screwed up our flights so badly. It ruined our vacation and caused unbelievable stress for my family. Customer service agents sound like they are not even trained. No apology just "wow we've never seen that before". I cant believe this company is still operating. I will never use this airline. I'd give the details of what happened but I'm too tired from spending hours on the phone with them trying to correct this.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Kelowna
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delayed for 5 hours"

(Croatia)

Trip Verified | Halifax to Toronto. The flight was delayed for 5 hours. If your hand luggage is more than 10 kg or bigger than an average backpack, you’ll pay 35 CAD, plus checked in luggage 30 CAD. No complimentary drink.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pretty disorganized"

(Canada)

Trip Verified | Toronto to Calgary via Winnipeg. Wack. Old plane with no chargers. Felt grimy. The staff was friendly but the whole ordeal seemed pretty disorganized. I bought my flight for a 18:55 departure. When I arrived at the airport the departures screen said it was delayed from 17:55 to 18:56, meaning they didn’t tell me the departure time changed I guess? I’m not sure, but either way, I don’t plan on flying with them again. It was only slightly cheaper than Air Canada or WestJet and the quality was far lower. Would not recommend
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Calgary via Winnipeg
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid this airline in the future"

(Canada)

Trip Verified | Vancouver to Toronto. Initial flight delayed twice, for 10 hours altogether, with minimal explanation or compensation, besides the $30 meal vouchers. But to even get the vouchers proved a difficult task, as there was a huge line and only one person dealing with the mess. There was another huge line to process refunds, but that too was a mess. Another issue: getting refunds from them is beyond difficult. I initially booked on a wrong credit card, so applied for a refund within their 24-hour window. I had to call and email to confirm that they even received my application. Then, when a refund didn't materialize within the 7-10 day window they promised, I had to call again. Now the wait became 3-4 weeks. When a refund still had not materialized after that, I went ahead and disputed the charge on my credit card (by the way, that process took 2 business days). I suspect there is something fraudulent going on with the airline, as it makes no sense why it should take 3-4 weeks for a refund to occur, especially after it had already been processed. As for the flight itself, it was average. The plane was dirty and old, but the service was quite good. The attendants were very apologetic about the delays, and gave us the basic teas and juices for free. Otherwise, even water would have cost money. I would avoid this airline in the future. I actually suspect they won't survive the new rules being implemented in July, with how much compensation they would have to give out under the new legislation.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I strongly recommend another airline"

(Canada)

Trip Verified | Flew June 21 form Edmonton to Halifax. Staff are great! Plane is disgusting. Washroom smelt of urine, the floor was sticky even the door to washroom was gross. This plane was sitting so first flight of the morning. It should have been cleaned. My next flight was from Halifax to Edmonton on June 30th. Again the flight crew were pleasant. The plane on the other hand should not have been Flying. The front washroom wasn't working, the rear washrooms were filthy and there was no water to wash your hands. There was a broken seat at the front of the plane with a passenger sitting in it. I understand Flying on a budget. I'm a truck driver and hauled cattle ànd these animals were in better travelling conditions than what was on that plane. I strongly recommend another airline. Stay away from Flair.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteEdmonton to Halifax
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"made the trip very unpleasant"

(Canada)

Trip Verified | Winnipeg to Toronto. This airline is not for individuals travelling with small kids. They made us walk with the stroller and car seat all the way to the door of the aircraft instead of checking them at the counter. This made the trip very unpleasant as we had two small kids, two car seats and two strollers, plus three carry-on bags and the baby diaper bag to carry among two adults. I am pleading with the airline to listen to the customers, and do like the other airlines, and allow us the check the baby equipment at the baggage counter.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWinnipeg to Toronto
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It was a terrible experience"

(Canada)

Trip Verified | It was one of the worst experiences. The flight was delayed by 7 hours and there were no proper answers provided on what was going on. We were made to sit in the aircraft for 4-5 hours without proper service. There was no sense of responsibility towards Customers and even with the delay of 7 hours we were not provided any proper meal. It was a terrible experience and airlines should take more responsibility. 0 ratings
AircraftBoeing 737-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Abbostford via Calgary and Winnipeg
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Booked with a different company"

(Canada)

Trip Verified | Vancouver to Edmonton. Flight delayed for 6 hours, 1st delay. No heads up of this prior to arriving 2 hours before original departure time. Staff gave $10 food vouchers to "compensate". No good for alcohol or the convenience stores, or for about half of the restaurants at the airport. Spoke with Flair via phone, waited almost 30 minutes. Was told this company would comp my flight with a different company (i.e. WestJet) if the flight was bumped again. Around 3pm, asked employee and was told flight was still good to go. 2 hours later, and 45 minutes before rescheduled departure time, flight got bumped again. Now it was a 10 hour delay from original departure time. Asked about compensation but was told the employee who told me this was wrong. Call center closed when I tried to call them again, even though it was still within their business hours. Booked with a different company because I wanted to arrive in my destination that day, and it was possible I would have to wait the entire weekend if the flight was bumped again. I still don't know if this flight ever left the airport. Was told the refund would appear within 3-7 business days. It is now the 8th business day and no refund. Called Flair again today to inquire. Waited for 40 minutes on hold before I spoke with someone who has now (re)processed my refund. It will be another 7-10 business days before it comes through. Do yourself a favor and spend the extra money to know that your flight will actually leave. It was not worth the stress and nightmarish wait to save myself a couple hundred dollars. Had to wait for almost an hour before I could get a refund at the Flair desk. Meanwhile, I had to get my luggage from Flair and drop it at the new airline's desk, as well as, go through security again. I had 2 hours to do all this, and I almost missed my new flight because I had to wait for my luggage for almost 35 minutes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Edmonton
Date FlownJune 2019
Ground Service 12345
Value For Money 12345
no