Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1028 reviews
3/10
No Skytrax Rating
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9/10

"Loved my experience"

(Canada)

Trip Verified |  Loved my experience! I was surprised by the comfort level for a low-cost flight. We took other flights after (other companies) and had less leg room in regular airlines. The staff was super kind and helpful. I would definitely recommend. Obviously, this is a low-cost option: one should not expect the same level of service as a flag carrier like Air Canada, but you are paying a lot less too. To me, it makes sense. I would definitely fly with Flair again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to Cancun
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"gouge customers for everything"

(Canada)

Trip Verified | Booked flight and resort thru Expedia. First flight on Feb 6 was to depart at 2 pm was delayed until 730 that night I paid extra for leg room seating and was told original plane had issue so the seats I paid for were not available. I was out of luck. Main flight attendant was very arrogant. Was supposed to originally arrive at resort at 7 pm for dinner. Didn't arrive until 130 pm all restaurants closed in resort and went to bed hungry. Week at resort was excellent 5 star. Time to fly back home 8pm departure. We get message it has been changed until 1230 pm . Another major delay I had to inform my employer I wouldn't make it in as flight wouldn't arrive in Toronto until approximately 630 am. We did get our paid seating on this flight but extra leg room seating had my knees against the wall also had to put my carryon luggage on floor as there was no overhead room that I paid extra for. This airline shouldn't be in business. They gouge customers for everything.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Punta Cana
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Avoid this airline at all costs”

(Canada)

Not Verified | Avoid this airline at all costs. They find ways to charge more money at every chance they get. My wife and I travelled together, yet our seats were assigned at opposite ends of the airplane. We tried to switch the seats as there were MANY to choose from, but they wanted an additional 50$ plus another check-in charge for the baggage. Even though we already paid the bagged check-in fee, which is $190 by the way. Canada Airline is $65 and for military it is free. Definitely going with them next time. One- Why would you separate a couple travelling together? We just got married too. Two- My wife has ASD and a major social anxiety disorder, and was placed between two complete strangers. There were two free seats next to me. This is completely unacceptable and slimy. What a disappointment.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Toronto
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"everything went pretty smooth"

(Canada)

Trip Verified | Big shout out to the crew on Flair air flight f8 661 from Toronto to Abbotsford, it was the first time I traveled round trip with this airline. I was a bit nervous, overall everything went pretty smooth without any major hiccups, on the way back the flight was delayed a bit, it’s frustrating and inconvenience, not only for the customers but also for the crew who have family and home to get back too. Overall not a big deal. I spent a few minutes chatting with Lerenzo and Sharlene after they did the on flight service, they were so down to earth, sweet and genuine, they told me a bit about how the airline evolved over the years, and a bit about what it is like to be in their line of work and flight crew, I have nothing but respect, gratitude, and admiration for them, hard working people, they are on the front line, the face of the company, doing difficult work, that most of us could never do, and being professional, helpful, kind and down to earth! Sure there will always be problems and hiccups and traveling is generally not fun but I feel a lot of things do go right and it’s because some people are amazing, strong, intelligent and inspiring.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Abbotsford
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“paid $80 to bring my laptop on board”

(Canada)

Trip Verified | They charged me $80 for my backpack because it was not the right size for a personal item. However, my 17-inch laptop only fits in that backpack. In other words, I paid $80 only to bring my laptop on board.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very unimpressed"

(Canada)

Not Verified | Flight cancelled twice while waiting at the gate both times after 4 hour delays both times. Not cool. Other airlines cancelled with enough time to keep the entire fill planefull of people from wasting a full day. Also they charge for a personal item over 6 inches wide even though the actual space under the seat is 10 inches. Very unimpressed and will never fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"worst airline I ever flew"

(Canada)

Not Verified | One of the worst airline I ever flew. HQ insisted that we pack our CPAP machine in checked bagage as we will not be allowed to take it in cabin even when the machine is approved by TSA. We payed $180 for our checked baggage and once at the airport, we were informed that we were not allowed the breathing (CPAP) machine in checked baggage and should be carrying it in cabin with us. After approx spending 20 minutes of showing the emails exchange with HQ and the agent speaking with the HQ we were asked to take the machine out and carry it as personal item. Same experience both sides from Abbotsford to Toronto and back. We did not need checked baggage at all. Secondly they charged two different prices for same checked bag. While going $80 and while returning $ 100. The leg room is very minimal and the seats had torn out covers with sponge peeking out.
AircraftBoeing 737-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Abbotsford
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“just fly with someone else”

(Canada)

Trip Verified | Fresh review! From my seat, I’m writing this! Stuck on the ground at Montreal airport, waiting for a repair on engine #2, 3 hours already and no update from the cockpit. You can be sure that I will ask for a compensation from Flair. No water offered, and the ambient temperature in the airplane is way too hot! With all the bad reviews here, just fly with someone else.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontréal to Cancun
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"too early for attitude"

(Canada)

Not Verified | It is too early for attitude in 4am in the Morning (writing this in the airport). Both check in staff were snappy and needs constant validation. Please retrain to get a good grasp of their responsibilities. They could just redirect people to the correct line, even then there was nobody in front of the line. We were informed that we were too early. We obviously went out the line. As we were moving on staff screamed: “you're welcome!” Seriously? It is 4am, get a grip woman. It is part of their responsibility to inform passengers of the boarding time. But why she would scream as if asking for attention this early in the morning is in bad taste.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownJanuary 2024
Ground Service 12345
Value For Money 12345
no
9/10

"Overall a good airline"

(Canada)

Not Verified | Not the best, but still good. It's always going to cost more money if you're paying as low as $5 per ticket. No power outlets, but thankfully my flight was short (2:30hrs). Cabin crew was nice. Overall a good airline, and helps many Canadians travel for cheap. I think flights usually have wifi but my flight from Toronto to Halifax didn't.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes