Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 306 reviews
3/10
No Skytrax Rating
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1/10

"cost them a repeat customer"

(Canada)

Trip Verified | Calgary to Abbotsford. This was the first, the only and last time flying this airline. Flight was delayed countless times, It was a short haul flight Calgary to Abbotsford. No initial check in email. On website they had multiple departure times (after delay), phoning the company on it's limit time is stupid. Should be 24x7, does not do much good when the "office" opens only after your flight "may have left". After at least 4 delays so that the same flight number had at one time 2 different actual flights with the same flight number, on the phone even the person could not figure out which actual flight to get on. The "answer" was "I guess try showing up for this one". Then the flight leaves middle of the night, they give you a $10 voucher only good at the airport shops that day. Yah but the plane left before the shops open. So, cost them nothing. Well it cost them a repeat customer. Folks, if you use this airline, certainly be flexible to leave and arrive whenever. The savings will most certainly be spent on additional hotel, food etc. Fly either Westjet or Air Canada, same price in the end.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Abbotsford
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled our flight last minute"

(Canada)

Trip Verified | Toronto to Edmonton. Very disappointing, they canceled our flight last minute, we are already in the airport to check in, and the lady in the counter told us that our flight was cancelled with out any notice. Very disappointing, horrible airline, unprofessional. We end up buying a ticket on that day at the airport and cost us fortune, no choice cause we have a wedding to attend, the next day. Lesson learned, go on a legit site to book your flights in the future. What a nightmare.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"What a waste of my time and money"

(Canada)

Not Verified | Aug 8 2019, Flight F8134 flying from Calgary to Winnipeg. Schedule departure was suppose to be at 9.45 am. Got to airport only to find out it was delayed by 4 hours. As time went by it was delayed yet again to 6.30 hours. Then again another email saying 8.30 hours and then again 9 hours. All of this due to Unscheduled Maintenance. (made me wonder if I even wanted to get on the plane after all). Ended up having to purchase another airline ticket with WestJet to get to my destination. Will never book tickets with Flair ever again or should I say 'ended up not flying with them anyways at all'. What a waste of my time and money. They never answer their phone or emails.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Winnipeg
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"by far the worst customer experience"

(Canada)

Trip Verified | I was flying from Vancouver to Toronto with a connection at Calgary. The flight from Calgary to Toronto got delayed by 10hrs. The actual flight got canceled due to technical issues and they arranged a separate aircraft with a different flight number at 12.45 am the next morning. As a result, they are offered "10$" voucher for each passenger - hilarious ain't it? Alternatively, they were offering a refund of the flight but you had to find a flight with another airline yourself - needless to say - with their refund value no other flight could be booked. With 6 other fellow passengers, when I raised the concern to the Flair supervisor on site (Calgary airport), who by the way was very uncooperative and rude and said there is nothing to be done and was even unwilling to call Flair office. Flair customer center was not picking up any call during this time - all of us tried calling. This is by far the worst customer experience I got from an airliner. Never flying with Flair again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto via Calgary
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst possible experience"

(Canada)

Trip Verified | I had the worst experience in my flight history and that of my friends where we had checked in, finished with security checks and were waiting to board the flight. We traveled as a group of four and one of us was not allowed to board the plane. The initial reason given was that she was told she had to pay for her baggage for which a personal item is allowed free of charge of the size that fits under the seat. Since her bag could fit under the seat, there should not have been a problem. She mentioned it to the gate agent that she had made inquiries before leaving Winnipeg and was informed that she did not have to pay for her personal baggage. When she challenged the decision to pay on this premise, she was asked to stand aside. After waiting a while in the plane and not seeing her, we decided to pay since that was the agent's reason for not allowing her to board. When we were about to pay, the agent refused to charge the card of the leader of our group who was giving the details of his card from aboard the stationary plane. The leader of our group then decided to get off the plane and go with his card but was stopped from getting off the plane. I noticed that this female gate agent who prevented my friend from getting aboard her flight with no tangible reason got annoyed when some of the passengers she had asked to wait behind got past her to board the plane when she was busy attending to other passengers. In the failed attempt to identify the passengers who evaded her, I believe she decided to pour out her anger and frustration on a passenger who had obeyed her instruction to wait behind. The pilot waited a while and communications were sent from the plane of our concerns for our friend to which we got a negative response because the gate agent had decided to take matters into her own hands. Are the employees of Flair Airlines allowed to treat their customers in such a rude and unprofessional way? In the end, the flight took off without my friend and she was left stranded in Abbotsford. In order to get to Winnipeg today to go to school the next day, she had to book another flight, which is really unfair. This is the worst possible experience for a passenger who is not a first-time traveler by flight and her group who obeyed all the rules of aviation. Has the discrimination of dark-skinned people crossed over the border into Canada?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Winnipeg
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"highway robbery"

(Canada)

Trip Verified | Very disappointed it’s a highway robbery business. Booked a flight from Abbotsford to Winnipeg via Calgary. Early morning flight got delayed three times then cancelled flight due to unscheduled maintenance. Tried to email them multiple times and called their hotline no reply from email that same day no idea what was their plan for their unhappy customers. No answer from their hotline they just left their customers hanging robbed their money and until now a week after no communication from them. From their unprofessional business, I spent a paycheck just to take another flight to Winnipeg. Don’t fly Flair Air. The government should check these airlines that take advantage and steal hard-earned money of customers.
AircraftBoeing 737-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Winnipeg via Calgary
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"my flight is delayed for 9 hours"

(Canada)

Trip Verified | Toronto to Calgary. I wish I had read the reviews before I booked with this company. They already have bad scores and I also want to add another bad review. My flight to Calgary was delayed for 3 hours while another one for Vancouver was cancelled in the peak of season. Now on my way back, just 7 days later, my flight is delayed for 9 hours!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"staff knows nothing more than the passengers"

(Canada)

Trip Verified | Calgary to Vancouver. It took them 3.5 hour to fix a mechanical problem with the aircraft and the flight was delayed due to this problem. No staff were helpful and friendly and when passengers voiced out their concerns about the delay, Flair staff at the boarding gate provided no service and a completely rude attitude to their passengers regarding the delay. Their staff knows nothing more than the passengers regarding the schedule of their company’s flight and all their response was “we know what you know” when passengers were going up asking about the delay. Poor service, extremely poor attitude staff, huge delay with flights. No more Flair.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

" my flight is cancelled"

(Canada)

Trip Verified | Calgary to Abbotsford. I have flown with Flair numerous times. The flights are affordable when you book weeks in advance. I was upset this past flight. I received numerous email about my flight. First is was delayed and then it got cancelled and pushed to the next day. The next day I get to the airport and check in. We are delayed by 90 minutes. I'm okay with that, but then I get an email (while at the airport) and have learned that my flight is cancelled. Now I want a refund. Agree with other posts - it is hard to get through to customer service. The phone just rings and rings. I finally spoke to someone and she said she could not offer a refund, then I needed to email customer service. Still waiting for a response. My recommendation is - if you have a meeting or event that is important. Please choose another airline. Don't expect a refund of any kind.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Abbotsford
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"likely never fly Flair again"

(Canada)

Trip Verified | First, our flight from Toronto to Calgary was moved a full day. Then our return flight from Calgary to Toronto was delayed 5.5 hours and the reasoning gave us to us was there was a flight from Calgary to Vancouver that had to take place first (as it was the same aircraft), but the Vancouver airport was too busy to have that flight land (is that a real reason? This kind of story was happening for several days with several different flights. Will likely never fly Flair again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no