| I purchased 3 unlimited go passes for my father to escort my children back and forth for custody exchanges. I was unable to use these passes due to Covid. I requested a refund but was denied and instead given vouchers. Because my children are minors, and they were each given individual vouchers, i was unable to do anything online and had to call customer service each time. I have been yelled at, hung up on repeatedly, simply refused service, told they just couldn't help me, cut off, condescended, and all manner of other behaviour by the utterly useless and rude customer service staff. I have spent so much time on the phone with this company trying to do simple things like book flights that they should have to pay me a salary. Also - while i was given vouchers in lieu of my unlimited Go Passes, the vouchers i was given did not have the same rights as the unlimited Go Passes did - they included no luggage and no priority boarding, which meant that it would cost me an extra $130 per leg of each flight to get the same rights I had before. I spent hours on the phone trying to get this fixed and was told it could not be done over the phone and would have to be done by e-mail. I sent the e-mail twice with no response. I called and got escalated to a manager who told me it could be done at the airport. I went to the airport not knowing whether my luggage would be included or not, where they told me they had no authority to make this change and it needed to be done over the phone. I asked to have all the passes fixed to include the original luggage rights and was denied. When you ask to get escalated to a manager, you have to wait 2 days for a call-back - they simply will not get you a manager on the phone, even after being on hold for 2 hours. When i finally got to fly - there was no food or beverage service, but no one advised of this in advance. (Covid). However, one of the stewardesses sat down beside an employee flying standby in the row in front of me where they did nothing but chat loudly for an hour and a half while the customers around them were all trying to sleep (early morning flight). When she finally got up, she offered to get him water in his own reused paper cup. In the middle of Covid. While there was no water being offered to customers. The seats are tiny, with the least leg room I have ever experienced. There is absolutely no in flight entertainment of any kind. And there are no charger stations for your phone or laptop. All this to save $30/$40 on a flight (unless you need luggage or even a carry on, in which case you will actually end up paying more than a major carrier for your flight.). Social distancing rules observed by the other carriers were not observed and literally every seat in a row was full (while the employee flying standby had a whole row to himself). I cannot recommend this airline to anyone. In fact, I highly recommend avoiding it at any cost.