Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 396 reviews
3/10
No Skytrax Rating
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8/10

"my experience was alright"

(Canada)

Trip Verified | I was quite nervous about the flight because I purchased tickets prior to reading any customer reviews. I have to say though that my experience was alright. Their crew was friendly and helpful. We got there and back no issues, only the return flight was delayed like 15 mins which I did not think was any big deal. Hey, for a budget airline, I was satisfied. And yes, they do charge for carry ons but hey, the other airlines just add that to their higher ticket price too. Overall was fine.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"was pleasantly surprised"

(Canada)

Trip Verified | I was able to get a fairly cheap flight last minute. I expected to pay for things like a carry on (maybe it was a little overpriced but it’s what I needed). The seat selection price was only $13 if you wanted to choose a window or aisle near your original assigned seat which actually is not to bad. I didn’t expect the plane to have outlets and because of COVID there was no on board food service but again expected. Based on other reviews I was expecting worse but was pleasantly surprised. I would fly again for sure. Also the staff were quite nice and I appreciated them being pretty consistant about making sure people were wearing masked correctly which made me feel a bit better .
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"find it unbelievable that an airline can and will do this"

(Canada)

Not Verified | Flair cancelled the flight on August 13th due to plane issues. They gave out the wrong phone number in order to rebook and did not check their emails. When contacted they wouldn’t offer another flight until over a week later all with no compensation. I find it unbelievable that an airline can and will do this to their customers. I’ll never be one again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to Edmonton
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"poor customer service"

(Canada)

Trip Verified | Booked a flight on Flair today and advised my kids and Grandson that I would be there at 8:20pm. Drove 45 min to the airport and was informed my flight was delayed almost 7 hours. Phoned my daughter and advised her that although she had to work tomorrow, pickup time was 3am. Told her I would take a cab, but she would not hear of it. Flight cost almost $400 return and I thought of cancelling, but couldn't do this to my Grandson. Phoned Flair and was on hold for an hour and a half .. and asked for a discount ... after driving 45 min home. Was told they could give me a food voucher or $20 refund. I am disgusted. This is the first time I've encountered the absolute lack of customer service. Was told by the customer service rep that they couldn't predict the future and what would happen. I wouldn't recommend Flair to anyone. They are just a cheap airline with poor customer service.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to Edmonton
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I cannot recommend this airline"

(Canada)

Not Verified | I purchased 3 unlimited go passes for my father to escort my children back and forth for custody exchanges. I was unable to use these passes due to Covid. I requested a refund but was denied and instead given vouchers. Because my children are minors, and they were each given individual vouchers, i was unable to do anything online and had to call customer service each time. I have been yelled at, hung up on repeatedly, simply refused service, told they just couldn't help me, cut off, condescended, and all manner of other behaviour by the utterly useless and rude customer service staff. I have spent so much time on the phone with this company trying to do simple things like book flights that they should have to pay me a salary. Also - while i was given vouchers in lieu of my unlimited Go Passes, the vouchers i was given did not have the same rights as the unlimited Go Passes did - they included no luggage and no priority boarding, which meant that it would cost me an extra $130 per leg of each flight to get the same rights I had before. I spent hours on the phone trying to get this fixed and was told it could not be done over the phone and would have to be done by e-mail. I sent the e-mail twice with no response. I called and got escalated to a manager who told me it could be done at the airport. I went to the airport not knowing whether my luggage would be included or not, where they told me they had no authority to make this change and it needed to be done over the phone. I asked to have all the passes fixed to include the original luggage rights and was denied. When you ask to get escalated to a manager, you have to wait 2 days for a call-back - they simply will not get you a manager on the phone, even after being on hold for 2 hours. When i finally got to fly - there was no food or beverage service, but no one advised of this in advance. (Covid). However, one of the stewardesses sat down beside an employee flying standby in the row in front of me where they did nothing but chat loudly for an hour and a half while the customers around them were all trying to sleep (early morning flight). When she finally got up, she offered to get him water in his own reused paper cup. In the middle of Covid. While there was no water being offered to customers. The seats are tiny, with the least leg room I have ever experienced. There is absolutely no in flight entertainment of any kind. And there are no charger stations for your phone or laptop. All this to save $30/$40 on a flight (unless you need luggage or even a carry on, in which case you will actually end up paying more than a major carrier for your flight.). Social distancing rules observed by the other carriers were not observed and literally every seat in a row was full (while the employee flying standby had a whole row to himself). I cannot recommend this airline to anyone. In fact, I highly recommend avoiding it at any cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"rescheduled to an inconvenient date"

(Canada)

Not Verified | My flight was rescheduled to an inconvenient date outside my consent and with no warning. I tried to call twice on different days to demand an explanation only to be put on hold for an hour. I also have gotten no reply by email. I was willing to accept a travel voucher or at least be able to speak with any representative–someone should know that this is not okay to do to their customers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto via Calgary
Date FlownJune 2020
Value For Money 12345
no
1/10

"I am refusing the voucher"

(Canada)

Trip Verified | I booked a trip leaving Friday night and back Sunday night (since I was working Friday during the day, and Monday). They switched the times to Depart on Friday morning (Which I obviously can't make) and return on Monday (which again conflicts with my work schedule). I kept on calling and calling requesting a refund on service not provider, their customer service was always reading off the same script : no refund, take your new flight, or a voucher valid for a year.They are now holding my money hostage, and wouldn't refund me a service that they simply could not and did not provide The CTA stated the following : "The Canadian Transportation Agency has now conceded that their statement is not a legally binding document and that it doesn’t affect the rights of passengers or obligations to airlines. It is a strategic move on their part to try and save face,” This shows that the credits and vouchers was merely a suggestion, and that airlines can still issue refunds for services not rendered, which is the case here. The service was not provided. And yet, when they got in touch, they stated that the CTA "Gave them the go ahead to issue vouchers instead of refunds", which is a lie With noting this CTA statement too (They very much conveniently left out this part) : "While any specific situation brought before the CTA will be examined on its merits, the CTA believes that, generally speaking, an appropriate approach in the current context could be for airlines to provide affected passengers with vouchers or credits for future travel, as long as these vouchers or credits do not expire in an unreasonably short period of time (24 months would be considered reasonable in most cases).” Here The CTA suggests that 24 months valid voucher. Flair airlines issued 12 months. We can now see that this airline only quotes the CTA when its suitable to their interested. Customers interest don't even come in consideration. Finally, I want my money back, not their 12 months voucher. I requested my money refunded for a service not provided. It's that simple. I paid for a service, and they couldn't provide it after all. I don't want my money held under the form of travels credits or vouchers. I am refusing the voucher or the travel credits.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownApril 2020
Value For Money 12345
no
1/10

"a voucher valid for a year"

(Canada)

Not Verified | The absolute worst! I booked a trip leaving Friday night and back Sunday night (since I was working Friday during the day, and Monday). They switched the times to Depart on Friday morning (Which I obviously can't make) and return on Monday (which again conflicts with my work schedule). I kept on calling and calling requesting a refund on service not provider, their pathetic customer service was always reading off the same script : no refund, take your new flight, or a voucher valid for a year. Perfect example of a company using Covid crisis as an excuse for poor customer service and money grab tactics.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownApril 2020
Value For Money 12345
no
9/10

"outstanding customer service"

(Canada)

Not Verified | Mary and Ann on flight from Calgary to Toronto in October 2019, delayed but such great personality! Great communication and outstanding customer service. Thank you for keeping me smiling during an extended boarding delay.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"only option was for us was a single use voucher"

(Canada)

Not Verified | Due to the pandemic a wedding we were attending in BC during early May was cancelled and thus we inquired about a refund for the 7 tickets we purchased for round trip flights (over $2000 was spent). As a family of 7 finances due to this situation are now tight and Flairs only option was for us was a single use voucher. All 7 of us will not be able to afford a trip this or next year as a result nor would all 7 of is likely travel together again in that time frame as 3 members of the family are in university.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no