✅ Trip Verified
| Calgary to Toronto. I am absolutely livid with this airline and I will never fly with them again. My fiancee and I need to travel to Quebec for a medical appointment. We decided to make a trip out of it and visit my best friend in Toronto for two weeks and drive to Quebec for the appointment. We booked our travel tickets through Flair Airlines. There was a change in my fiancee's university exam schedule and we found out we had to move our plane tickets. When I called them to do this, I was put on hold for 50 minutes before my call was answered. I am a teacher, so I have summers off and I phoned at a time where many people would be at work. When my call was finally answered, I couldn't understand anything the agent on the phone was saying. She constantly made mistakes while I was talking to her and she had zero customer service skills at all. Because we are travelling for a medical appointment, it is very important that we get there for a specific date/time. They had no flights that could accommodate our schedule and we are being forced to go 2 days later. When I expressed my concern with their service and with this entire process, she said nothing and changed the subject. She then quoted me that the charge would be $133 per person. I chose to only change one ticket, as it is my best friend and I could simply spend the extra week with her while my fiancee stays home to write his exam. She also told me she could "not guarentee" how much it would actually cost to change the ticket, as she could only give me a quote and not the real price. Huh?! How is it that I am calling you, with my credit card in hand, saying I will make this change now, and you cannot tell me what it is going to cost until you submit the irreversible changes?? That is absolutely ridiculous. When she hit the "change" button, the price magically jumped to $188. She told me that the charges were because of "tax". I live in Alberta and the tax rate is 5%, meaning tax should be no more than $10 on a $200 purchase. This purchase wasn't even for $200, so there is no way that was adding up. When I questioned her on it, she noticed that I had been "mistakenly" charged for the $15 change fee that isn't supposed to apply to ticket change requests. She then put me on hold for 15 minutes while she called to get support to change that. She could not explain where the rest of the charges came from and when I tried to question her, she answered every single question with "would you like me to proceed with these changes," regardless of how many times I asked her to explain it to me. Eventually, as we didn't have a choice, I paid it out of frustration. In total, the call with her trying to get a simple time change applied took an extra 27 minutes, meaning it took almost an hour and 20 minutes to do something that should have taken no more than 5 minutes. After reading everyone else's reviews, I feel lucky this was the only issue I've had so far. Now, we are terrified that my fiancee's flight may get cancelled at the last minute (which we have seen has happened to other people) and the medical appointment is for him. This is a specialist appointment we have been waiting for for several years and it cannot be moved. I am at a loss to explain the amount of stress and upset this has caused us and I will never fly with Flair again.