Flair Airlines

Not Verified | The only positive experiences about this airline - flights were on time. On-line app did not work properly. Gouged with high fees for baggage. Rude staff. Upon arrival in Toronto had to wait two hours for baggage. No one at baggage counter. Had to go up to ticket counter to get action. Was told the baggage carousel was not working which was a lie as three flights with Westjet delivered baggage on the same carousel while we waited. Seats don't recline. No food. Charged $7:50 for instant coffee and a chocolate bar. Will never fly Flair again.

Not Verified | They canceled our flight home the morning of our flight Friday until Monday. I have kids, pets and a job so I needed to pay an additional $1,000 to take an 18 hour bus ride with two kids. Their customer service is an absolute joke, they hang up or end chats mid way through. Flair has given my family the most terrible experience and as a young family this was our first ever trip. So disappointing, do better Flair.

✅ Trip Verified | This is by far the worst flying experience I have ever had! The flight was delayed constantly with no communication as to why. I was stuck at the airport for literally 8 hours without any idea what was going on. They finally told us, the flight was cancelled! And there are no other flights for days. But don't worry, you can get lodgings, food, and cab fare reimbursed when you submit your receipts. They managed to secure another flight for the next day, which was again delayed by over an hour, but at least this time it actually took off and I got home. I submitted my reimbursement requests with receipts, full details, and every piece of information they requested. They then took 3 months to get back to me after I contacted them multiple times ... and they denied it! They said, because it was cancelled due to a safety issue, they would not reimburse me ... even though the entire crew of employees said we would get reimbursed. It is now 9 months later and I'm still calling them to get reimbursed, and they are still giving me the run-around. Hanging up on me, disconnected chats, and did not respond to emails. This airline is an absolute scam and I cannot believe they are still in business. I saved $50 on the airfare, but paid over $200 in other fees and lost another few hundred on billable clients because of their awful airline. Stay away from them at all costs.

✅ Trip Verified | Flight got cancelled/postponed a day, once I actually got a chance to fly, it was delayed 2/3 times. Customer service at checkin was terrible and very rude considering I was the customer. One worker said my “personal bag” was fine and then followed up with the manager hanging over her shoulder to then demand I pay for checked bag (money hungry airline). Make sure you online checkin and skip the Flair checkin line (I did online checkin but they directed me through the line), then once you get to your gate they tag everyone’s bag for free!! All about the money and not the customer! Will never fly with them again no matter how tempting the low fares are. I overheard another customer that was delay over 7 hours trying to tell them that the “flair vouchers” that he received for a 7 hour delay didn’t work anywhere in the airport and no stores or restaurant accept the flair voucher. That says something about the airline if a major airport like Vancouver doesn’t recognize their vouchers as valid.

Not Verified | I was supposed to fly back to Edmonton from Toronto on the 21st of May. Since the 20th of May, we received 2 cancellation notices and 2 delay notices. And now I am tentatively flying on the back on the 27th May! I was provided a $10 food voucher today. Yes $10. I was provided hotels vouchers that I could not claim because there are 2 of us flying and room availability for 2 were not available at the same hotel. The hotel availability location also changed on the 2 cancellation notice. That means I had to travel between hotels. It has caused me great distress; I am not able to report to work, it has created extra financial burden that I could have never fathom. I am now on the flair airline phone line, with 40 people ahead of me. You decide if you will fly flair.

Not Verified | The worst airline to fly with! Their seats are cramped and don’t recline! They serve no alcohol, their food selection is non-existent! Their agents are rude as are the flight attendants. If you book together and don’t use the seat booking and pay extra you get put in different sections of the plane. I will never fly with this airline anymore. They were 1.5 hours late going to Toronto and 1.5 hours late coming back to YVR.

Not Verified | Worst airline I have travelled. I travelled from Ottawa to Vancouver roundtrip. when I travelled from Ottawa to Vancouver I was not charged for my cabin bag, but from Vancouver to Ottawa they have charged me 70$ for a cabin bag. Ruthless airlines with lack of communication from employees. I would never recommend and travel with flair again.

✅ Trip Verified | Do not be tempted by the low fare! They are not reliable and we will never use them again. Didn’t get to use them this time actually. They left us at baggage drop, there was no one there even though we were there before their 75 minutes before flight time posted warning. And we couldn’t call anyone and online chat ghosted me. Swoop was still there and had a flight around the same time and totally helped us out by getting us tickets with them instead. Swoop = hero’s. Flair = very bad. Fly Swoop!

✅ Trip Verified | Flight had to be diverted to Kitchener due to bad weather in Toronto and Flair didn’t have enough fuel to enter a holding pattern. Can’t bring suitcases on without a ridiculous charge. App is garbage and the wi-fi barely works. We had to wait for two hours when we finally did get to Toronto due to a backlog of planes entering at the same thing, flight crew never bothered to give water while we waited for hours to disembark. There’s a stigma associated with cheap airlines, and places like Flair only help to reinforce that.

Not Verified | Toronto to Fort Lauderdale. Excellent service! Excellent value! We were very happy with our overall experience! Our check-in was very smooth, flight was on time and seats were comfortable. Would highly recommend this airline!