Flair Airlines

✅ Trip Verified | Edmonton to Hamilton. I booked a ticket for a friend, coming from Edmonton to Ontario for a week-end in Niagara through an online travel agent and made a minor one letter alphabetic error in her surname. Called the traveling agent, 5 weeks before the flight to correct the error, sent them a mail - they responded that they've instructed the airline to effect the correction. Called Flair same day for hours unending no customer service representative picked. My friend did same no customer service picked our several calls. On the day my friend was to travel she got to Edmonton airport 3 hrs before the flight to see if this could be corrected, they checked her in from the front counter and gave her boarding pass with the error not corrected, she got to the gate, during boarding they refused her to board, theirs is nothing she didn't tell flair representative at that point with all evidence. she went home crying, as all her initial engagement for that weekend in Ontario was messed up, accommodation reservation paid for went to waste, and till now nobody had gotten back to either my self or her self.

✅ Trip Verified | Edmonton to Vancouver. My boyfriend booked a flight for me and after his booking we discussed I want to change my flight and fly a day earlier. I know we were out of the 24 hour "free cancellation" period so I had called to pay a 125$ change fee. I was on hold with flair air for 25 mins no answer so I decided to email to change my flight and pay extra. Still no answer. Again today my partner called, they picked up, and as he was almost done changing the flight when the representative hung up on him! Then again he called, was on hold for an hour and 45 mins and they also hung up on him. We accepted the fact to pay extra, but we can't even be helped to change our flight? What kind of service is this?

✅ Trip Verified | Edmonton to Abbotsford. They are the cheapest, beats out westjet by usually $30-$50 per leg. But spent 2hrs trying to check in online. Does not work. This is basic for airlines - online check in? Phone call to customer service was useless. They just point you to the Help site again - futile. Then they said I have to pay to check in in-person tomorrow. Ridiculous. Cannot wait for Swoop and WestJet to match their prices.

✅ Trip Verified | Edmonton to Hamilton via Winnipeg. I flew out of Edmonton to Hamilton. The aircraft was unkept. Debris and garbage on the floors as well as seats. I found the flight attendants to be very rude. I wasn’t aware of the over an hour long stop the flight was making in Winnipeg as when I booked it wasn’t mentioned as well as said direct flight. This also caused my flight to land an hour later causing my ride to have to wait around for my delayed arrival. A couple days into my holiday I received an email saying they were changing my flight home to depart from Toronto instead of Hamilton. I had no means of transportation to Toronto. I called Flair and waited on hold for several hours without ever getting to speak to anyone. I emailed them and requested to fly out of Hamilton a day early. I also requested for someone to call me back. Over 24 hrs later I received an email of an updated flight itinerary. Thankfully they changed my flight but I was hoping to speak to someone or have my concerns addressed. Neither which happened. Now I’m sitting at the airport and just heard that my flight is delayed. I would definitely not recommend this airline. Their cheaper price tag doesn’t make up for the horrible service as well as the charge to have coffee and snack during the flight.. In addition there isn’t any electrical outlets for phones/laptops and no entertainment available.

✅ Trip Verified | Kelowna to Edmonton. On January 11th I had the unfortunate experience of flying from Kelowna to Edmonton with flair airlines. While the staff were kind, the communication was extremely poor. While waiting in the Kelowna airport we were advised that there was a delay with our flight and that we would perhaps be rerouted and might be home in Edmonton around 1930hrs. They announced they would be updating the awaiting passengers but failed to do so. Any announcements that were made were very quiet (as opposed to all other airlines who announced very loudly and clear), and the information was very unsure and did not provide very important information to the passengers. In order to obtain any important information, passengers were forced to approach the desk to ask the staff. I found staff to be unprofessional in their communication with passengers. Some passengers boarded our plane in Kelowna, which got rerouted to Edmonton via Abbotsford, and didn't even know it was going to be making the additional stop. Passengers behind me thought they boarded the incorrect plane because it was not explained clearly what was happening. In addition to that, seating turned into a "free for all" as it was open seating. Something that was again not announced to passengers and so an unnecessary amount of confusion ensued. Again proper communication could have alleviated a lot of these frustrations. Ultimately the goal is to get to your destination on time, and not to get any "free flight" or "travel voucher", but I do have to say that I was very surprised and unimpressed that nothing was offered to passengers to apologize for the supreme confusion and significant delay in flight (we got into Edmonton almost 7 hours later than we were supposed to). When we landed in Abbotsford, flight crews switched out and all seemed confused as to what was happening. Passengers boarded in Abbotsford and were told to look for their assigned seats, while passengers from Kelowna were still sitting in the "open seating" seats from the previous flight. The flight attendants changed their minds multiple times as to if it was going to remain open seating or Kelowna passengers were to move to their original boarding pass seats. Mass confusion ensued and oncoming passengers began getting angry with Kelowna passengers that were told to remain in their open seating seats. It was terrible. Flight attendants stood by watching passengers getting yelled at by other passengers and failing to explain clearly to people what was going on. I have been flying regularly since I was 5 years old (and am now 33) and this is hands down the absolute worst flying experience of my life. It was disorganized, miscommunicated and not even and apology was said. Customer service did not exist in this airline today and it was such a shame.