Flair Airlines

✅ Trip Verified | Big shout out to the crew on Flair air flight f8 661 from Toronto to Abbotsford, it was the first time I traveled round trip with this airline. I was a bit nervous, overall everything went pretty smooth without any major hiccups, on the way back the flight was delayed a bit, it’s frustrating and inconvenience, not only for the customers but also for the crew who have family and home to get back too. Overall not a big deal. I spent a few minutes chatting with Lerenzo and Sharlene after they did the on flight service, they were so down to earth, sweet and genuine, they told me a bit about how the airline evolved over the years, and a bit about what it is like to be in their line of work and flight crew, I have nothing but respect, gratitude, and admiration for them, hard working people, they are on the front line, the face of the company, doing difficult work, that most of us could never do, and being professional, helpful, kind and down to earth! Sure there will always be problems and hiccups and traveling is generally not fun but I feel a lot of things do go right and it’s because some people are amazing, strong, intelligent and inspiring.

✅ Trip Verified | They charged me $80 for my backpack because it was not the right size for a personal item. However, my 17-inch laptop only fits in that backpack. In other words, I paid $80 only to bring my laptop on board.

Not Verified | Flight cancelled twice while waiting at the gate both times after 4 hour delays both times. Not cool. Other airlines cancelled with enough time to keep the entire fill planefull of people from wasting a full day. Also they charge for a personal item over 6 inches wide even though the actual space under the seat is 10 inches. Very unimpressed and will never fly with them again.

Not Verified | One of the worst airline I ever flew. HQ insisted that we pack our CPAP machine in checked bagage as we will not be allowed to take it in cabin even when the machine is approved by TSA. We payed $180 for our checked baggage and once at the airport, we were informed that we were not allowed the breathing (CPAP) machine in checked baggage and should be carrying it in cabin with us. After approx spending 20 minutes of showing the emails exchange with HQ and the agent speaking with the HQ we were asked to take the machine out and carry it as personal item. Same experience both sides from Abbotsford to Toronto and back. We did not need checked baggage at all. Secondly they charged two different prices for same checked bag. While going $80 and while returning $ 100. The leg room is very minimal and the seats had torn out covers with sponge peeking out.

✅ Trip Verified | Fresh review! From my seat, I’m writing this! Stuck on the ground at Montreal airport, waiting for a repair on engine #2, 3 hours already and no update from the cockpit. You can be sure that I will ask for a compensation from Flair. No water offered, and the ambient temperature in the airplane is way too hot! With all the bad reviews here, just fly with someone else.

Not Verified | It is too early for attitude in 4am in the Morning (writing this in the airport). Both check in staff were snappy and needs constant validation. Please retrain to get a good grasp of their responsibilities. They could just redirect people to the correct line, even then there was nobody in front of the line. We were informed that we were too early. We obviously went out the line. As we were moving on staff screamed: “you're welcome!” Seriously? It is 4am, get a grip woman. It is part of their responsibility to inform passengers of the boarding time. But why she would scream as if asking for attention this early in the morning is in bad taste.

Not Verified | Not the best, but still good. It's always going to cost more money if you're paying as low as $5 per ticket. No power outlets, but thankfully my flight was short (2:30hrs). Cabin crew was nice. Overall a good airline, and helps many Canadians travel for cheap. I think flights usually have wifi but my flight from Toronto to Halifax didn't.

✅ Trip Verified | This airline is horrible and inconsistent. I flew from Abbotsford to Toronto with a 4 hour delay. At that time no one asked me to put a tag on my carry on or personal item. Not was I told it was too big. In Abbotsford despite the delay things were ok. Coming back we were asked to come to the desk and have our bags tagged at which time I was told my personal item was too big despite the fact that it fits under the seat without sticking out and I have travelled with this bag onboard many times no incident..as well, my carry on was too big as well and I had to check it in or not fly. I did not have any extra items. I was going back home with what I came with and when I explained this to the lady, she kept saying “This is Toronto, this is Toronto”. I had to pay extra to have it checked it. It’s very disappointing that there is no consistency and the customer service is appalling to say the least. From the airport to the aircraft I feel the staff are rude and miserable with their jobs and create a hostile environment. I will never fly Flair again. First time and last time.

✅ Trip Verified | I have flown a lot. I am from Australia, I flew to boarding school several times a year as a teenager and I have travelled pretty extensively by plane in my own country and in Europe, Asia, South America and North America. Traveling economy isn't glamorous, I am very aware. But Flair takes the cake for terrible. It has left us stranded with last minute (like last MINUTE, same day) flight changes that have left us stranded at the midway airport because the first flight suddenly was arriving hours after the second was departing. They gave us ONE food voucher each and we were abandoned to pay for our way home that day. In high season. A thousand dollars. The injustice of it is staggering. I took a chance on them again recently, for the first leg of a flight. They wildly changed the departure time so I have just found out again that I will arrive after my second departing flight has left. Again I am spending money on a separate flight so I can make the connection. I can't trust this airline anymore. I was initially lured by the cheap flights but honestly you are risking paying through the nose. They will let you down. You will find yourself unsupported and having to pay $$$ to just get to where (you thought) you had already paid to go. Newsflash it is physically impossible to make a connecting flight when there a wild schedule changes pushing original flight times back by hours. But screw is, right? We just pay for literally nothing but spit in our face. Just awful.

✅ Trip Verified | Terrible airline with ridiculously strict baggage rules, even for a budget airline. Passive aggressive and staff on a power trip and lacking empathy. My flight from Toronto to Vancouver was delayed 16 hours! Then flight back was delayed for 2 hours. I have flown many times with budget airlines in Europe and Asia and none of them are this bad. No amount of money is worth it. Fly with someone else.