✅ Trip Verified
| Flew to Edmonton from Toronto to pickup my children who live there, we were heading to Mexico on another airline. This trip was to a golf resort so I took my golf clubs. My clubs never made it too Edmonton and the next day when we were delayed by more than 12 hours, by weather, another Flair flight arrived from Toronto, still no clubs. At this point the Flair baggage rep said they didn't know where my clubs were, Toronto, Edmonton or possibly Vancouver. Flair told me to keep my golf expense receipts and they would reimburse me. The resort graciously lent me clubs for a round and I only bought golf balls, not shoes or gloves which I could've used. My clubs showed up 4 days later on yet another airline and Flair told me I'd have to pick them up as they didn't have reps at the airport to deliver the clubs. I explained that the airport was an hour away, we'd already lost a day to weather and I wasn't going to spend 3 hours travelling back and forth to the airport looking for my clubs while trying to enjoy my vacation with my children, they responded with sorry. Now that I'm home and have submitted my lowly receipt for $80 they are not reimbursing me and keep throwing up road blocks as to why they are not. They claim they need a larger photo of the receipt, I've provided it yet they ask for an even larger one when the one I supplied is clear as day. Very frustrated with the poor customer service. Why would I fly with them again?!