Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 336 reviews
3/10
No Skytrax Rating
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9/10

"Very affordable round trip"

(Canada)

Not Verified | Toronto to Vancouver. I'm very pleased. Very affordable round trip with an infant. Attendants were very helpful and accommodating. Purchased coffee/tea (with free refills) for $3 CAD which was very reasonable for service up in the air. Both flights were on time. Landings did not disturb our child and we felt safe and welcomed. Will fly with Flair Airlines again in March 2020.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"You’re not saving money"

(United States)

Trip Verified | Toronto to Vancouver. Flight delayed by 3 hours initially, then delayed further by 1 hour to get a tire replaced on the airplane. The seats do not recline, and you need to know that with carry-ons, my flight ended up costing more than the price ticket of other respectable airlines like WestJet. I highly discourage anyone from flying with this horrible airline. You’re not saving money, and even if you did, you’ll be better off flying with another airline that respect their customers and their schedule.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they double charged me"

(Canada)

Trip Verified | Abbotsford to Winnipeg via Calgary. I was giving Flair a chance. Never again. I read the reviews and decided to take a chance. My experience from the get-go. I paid $327 for a flight (which could have been the same with any other airline with the time I booked it at) and they double charged me. The day before my flight leaves at 6 am (and I work until 3 am so I’d have gone straight to the airport after work) it got pushed to 8:30 am. I was there within the allowable time frame to drop off my bags and get on my flight safely. They wouldn’t let me on and said I was “too close to the cutoff time” okay. Then I phoned Flair to try and get a resolution to this because it simply was not my fault. Did they maybe double book me and used that as an excuse? Anyways, most airlines would reimburse the customer or put them on the next flight out. Not Flair. Flair requires you to pay a whole new fee. I guess I won’t be going to a family funeral now because of Flair's audacity not to put a customer's needs first. 0/10 and I’ll never be associating myself with Flair ever again.
AircraftB737-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Winnipeg via Calgary
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"value for money was excellent"

(Canada)

Trip Verified | Abbotsford to Edmonton. Only fly if its the cheapest option. I flew and will fly again due to its cheap fares via its sales. The value for money was excellent. Absurd food/drink policies, it states "no outside food or drinks", and the onboard snacks are overpriced (way more expensive than Swoop). The menus were also missing from the aircraft. According to their policies, they will only allow 1 boarding pass per cell phone which is absurd. Nice that you can select seats for free during check-in, which almost all ULCC's won't let. The largest complaint I have: According to Flair Air's website, the personal item must fit under the seat in front of you. Ground crew at YXX let my specially designed "under-seat suitcase" on board. The gate agent at YEG stopped us because "it had wheels and a handle bar which means carry on"..
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"An absolute scam of an airline"

(Canada)

Trip Verified | Probably the worst flying experience I have ever had. The first part of my journey was from Toronto to Edmonton. Scheduled departure was for 21.30, which got changed to 19.30 a week prior to flying. On the day of the flight I had to leave early from work to get to the airport on time. Once I got there, they rescheduled to 21.30 at the last minute and made me wait for 2 hours at the airport. On reaching Edmonton, the ground staff took forever to get the checked in luggage on the conveyor belt. But the worst was far from over. The second part of the journey was from Edmonton to Toronto. My flight back was on the Sunday morning at 8 am which a week prior to flying got changed to 7 am. Saturday evening I get an email from them about 'Flight Rescheduled' - an email you can expect every 2 hours if you book Flair. However when I open the email, I find out that the flight has been cancelled due to a 'bird hit'. Eventually when I dug deeper through some reviews on this website, it just so happens that every second Flair Air flight is hit by birds. It would be safer to travel with Tom Hanks in his movies then with Flair Air. I call customer care to book me on a different flight home, but they had shut shop for the day. I had to book a different flight for the 4 of us for an additional cost of $2200 and I still haven't seen a refund. An absolute scam of an airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"this airline is a ripoff"

(Canada)

Trip Verified | Toronto to Edmonton. After being 20 years in Canada I felt so bad that I had to write this review. I have flown many times in the past and never occurred this could happen to a customer. Recently, I had a return ticket booked and due to some unforeseen circumstances I needed to make a change to my reservation, 2 days later than the reservation. I had bought a $19.99 CAD Extended Cancellation Policy (ECP) thinking in case such a situation I would be able to change the date without a heavy penalty. However, that ECP was not for the change of date I was told and to clarify the matter I wanted to talk to the supervisor but I was denied access. I even suggested I will leave my number and they can call me back but the customer service clerk flatly refused my demand. I had to fly back with my return ticket and the flight was 3 hours delayed! I have lost an important meeting and this airline is a ripoff.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"best flight I have been on"

(Canada)

Trip Verified | Myself and husband were on flight 138 on September 29th 2019 coming back from our honeymoon in Vancouver. The flight crew were incredible, with a special mention to Peter and Taylor who were flight attendants. When they found out it was our honeymoon, they were incredibly kind very thoughtful there were a few seats ahead of us with more leg room they asked us if we would like to move up there. It has been without a doubt the best flight I have been on in my entire life and I will never forget
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Edmonton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"absolutely horrific experience"

(Canada)

Trip Verified | This was the worst airline I have ever flown with. The flight attendants were cold and barely showed any signs of respect. I know I didn't pay for premium or first class, but that doesn't mean that they needed to disregard us completely. On the way back from Calgary to Toronto, there was an incident where an ignorant man leaned his seat all the way back to the point where it was sitting in my lap. When I kindly asked if he would put it up just a little so that I could have a little leg room, he began a big commotion about how he paid for the flight and he is allowed to recline his chair however far back he pleases. He then proceeded to call over a flight attendant. The male flight attendant validates that there was nothing wrong with the situation even though he was clearly reclined right into my lap. The rude passenger then begins to yell about how this is reversed racism and that we only told him to raise his chair because we were being racist, to which the flight attendant still said nothing about. After having me as well as my mom plead to have his chair put up slightly, he then proceeded to do it angrily. Instead of the flight attendant saying anything about how ignorant the other passenger was being, he then returns and offers the passenger a better seat at the front of the plane. I found this extremely odd. Sure the ignorant passenger had moved and wasn't in my space no longer, but it felt odd that the flight attendant was validating this rude passenger. However this wasn't the only incident. The flight attendants also were terrible at responding to me and my family, they were extremely rude when they would walk by and ask us to take off our headphones, but we noticed that they would more kindly ask the passengers in front of us to take off theirs during takeoff and landing. The whole experience on the flight just came off as very weird and borderline racist and I would advice everyone to never fly with this airline. It was an absolutely horrific experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"definitely a price scam"

(Canada)

Trip Verified | Toronto to Edmonton. This is the first time I flew with Flair. Never again. It’s definitely a price scam. But the worst is that they have one of the poorest customer service on the phone as well as on the ground. First the flight was delayed by 3 hours from Toronto and there wasn’t anyone on the counter before time to update passengers. The agent on the counter was giving hard time to an elderly couple since they had not checked in online so now they have to pay $15 each for the agents to check them in. The couple were not computer literate and spent half an hour in front of the counter. At last I helped the couple and still they were not able to check in online.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will not help its customers"

(Canada)

Trip Verified | Abbotsford to Calgary. If you are frequent traveler knows that quite often there are delays, whether is traffic, returning the car rental, connecting flight was delayed, etc. Well, I missed check-in time by 10 minutes, the plane was sitting there and still had 40 minutes to get through security in a very small airport, they wouldn't help me at all and was informed I had just lost my flight and the money I paid. My meeting got rescheduled and when I call customer services to reschedule my return flight (I explained everything), I was told they wouldn't reschedule it, refund or give you a credit towards another flight. This is the first airline in my experience flying all over the world that will not help its customers arrive to their destination. Flair airlines, for a business person whose schedule can change on a dime this is not the airline for you, today my business will pay for my mistake...booking with a cheap airline, and it is not the dollar amount that bothers me, is the fact that they are not willing to help its customers at all. Will never do business with them again and I do not recommend it to anybody else.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAbbotsford to Calgary
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no