Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 306 reviews
3/10
No Skytrax Rating
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1/10

"that gets delayed as well"

(Canada)

Trip Verified | Calgary to Vancouver. August 10th 2019 Flair Air flight F8525 has been delayed for 120 mins, then I get another email where it’s says it’s delayed till tomorrow 15:30 and I have work that I have to attend. Then I get another flair air flight which is supposed to fly to Vancouver at 10:30, but that gets delayed as well. So I paid another $400 to get another airline (Westjet) and now finally I’m home never going to fly with Flair again. I’ll pay $200 more but get a better airline.
AircraftBoeing 737-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my last time with this company"

(Canada)

Trip Verified | Vancouver to Calgary. After waiting for more than 3 hours without knowing for how long more the flight will be delayed, the staff Chris just see he don't have time to talk to me. For sure it's my last time with this company!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not recommend this airline"

(Canada)

Not Verified | When we arrived for our departure flight from Toronto to Calgary they were over an hour late checking everyone in, making an easy process extremely stressful. Bathrooms on the flight were disgusting and the sink was broken. Our flight home to Toronto from Calgary was delayed from 3:20pm to 1:45am with no email notification. When we tried to call customer service there was no answer, so we had to drive to the airport to get answers. We called the customer service number numerous times, hanging on the line for more than an hour without ever getting a hold of a customer service agent. The phone number was not a 1-800 number, meaning we were charged long distance rates for being on hold. 5Our rescheduled flight was over an hour late. This airline made a standard trip from province to province extremely stressful. I will not recommend this airline to anyone and I will not fly this airline ever again. I recommend paying the extra money and flying with a reputable airline to save yourself a lot of problems down the road. You honestly get what you pay for!
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not fly on Flair Airlines again"

(Canada)

Not Verified | Abbotsford BC to Winnipeg. Very disappointed and will not fly on Flair Airlines again. Flights get moved or cancelled a lot. Flight itinerary at 6am, they send email at 1am, of course I don’t check my email at midnight because I’m sleeping. Read some reviews and they’re true about Flair. Very bad airline, should think of selling it or merging it with a better airline so they can do their job properly.
AircraftB737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford BC to Winnipeg
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Flair Airlines again"

(Canada)

Trip Verified | We received an email the night before we were to fly out that there would be a two and a half hour delay due to pilot fatigue and required a mandatory rest. Arrived at airport the following day and found out the flight would be a delayed another one and a half hours for an unscheduled maintenance repair. After four hours waiting and no updates passenger were becoming angry. Finally a pilot came out and told passengers the aircraft we were to fly out on was over fueled and to heavy to fly and we would be taking a second aircraft. Another 45 minute delay and we finally left Toronto. Arriving back in Calgary Six (6) hours late. We will never fly Flair Airlines again. And I would NOT recommend anyone else too. The extra money you would pay for the other airlines is worth it
AircraftBoeing 737-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"has been delayed twice"

(Canada)

Trip Verified | F8462 on August 10th, 2019 from Edmonton to Toronto has been delayed twice, total 5.5 hours and now still waiting to get on board for schedule departure at 20.50.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no
1/10

"They cancelled our flight"

(United Kingdom)

Trip Verified | Toronto to Calgary. Avoid this airline at all costs. They cancelled our flight and didn’t let us know. It took us over an hour on the phone just for them to pick the phone up. We lost lots of money rescheduling our trip, it was a nightmare. When we wrote a letter of complaint they lied again and again. They offered us nothing. Do not fly with this company they are an absolute nightmare.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
1/10

"They lost our luggage"

(Canada)

Not Verified | Abbotsford to Toronto via Edmonton. They only had one customer service rep so it took us over an hour to check in. Which I need to add none of us could check in via online, so made the line up go even slower. They lost our luggage. I couldn't find a rep to get any answers and we searched all over the Toronto airport. After over an hour of not finding anyone I got on the phone to try and reach someone only to be not able to reach one for almost 3 hours, so gave up and went to bed. Then woke up and then tried calling again....finally after an hour got thru to someone who took my info and then said I should hear from someone within 72 hours. Seriously my trip will almost be over. I will add that the flight attendants were amazing so that helped with our travels.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Toronto via Edmonton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I have zero complaints"

(Canada)

Trip Verified | Toronto to Edmonton. I have zero complaints about this airline. And will use again. It’s a discount airline, so you are paying a lot less money for a reason. There was no on flight entertainment but bring a book and problem solved. They offered food and beverages that you pay for but I paid for the same things on Air Canada and paid less for them on Flair. You pay for your luggage ahead and it’s cheaper then the luggage I had to pay for on air canada. You print your boarding pass at home like it says and you don’t have to pay the $10 at the airport. Flight was great had no issues. Smooth. Now on the way back our flight was delayed due to aircraft issues. Read the details when you book. You can pay extra for coverage to change flights, etc. These cover you for flight changes out of their control such as weather, etc. If it’s in their control it is their responsibility. Now if you talk to them like real people with respect they will do the same. The flight back was delayed and we wouldn’t be arriving back home till the following day. There was no space on the earlier flight so they refunded me the flight and I booked with air Canada. I had to pay a bit more, but that’s expected. They were kind about it, answered me and refunded as the aircraft issues is their fault.
AircraftBoeing 737-400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"service could not be any worse"

(Canada)

Trip Verified | Calgary to Abbotsford. The service could not be any worse. My flight was delayed 7 hours then cancelled. No other flights were available to get me to my destination in time. It was impossible to speak with an agent on the phone line. I would either get disconnected immediately, or put on hold until the call centre closes. I takes up to 4 days for them to respond to their support email messages and the responses are unintelligent form responses. No compensation for my delay or cancellation was offered. I still cannot get a refund for the ticket they cancelled. I will never fly Flair Airlines again and recommend people avoid it at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Abbotsford
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no