Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 407 reviews
3/10
No Skytrax Rating
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1/10

"only option was for us was a single use voucher"

(Canada)

Not Verified | Due to the pandemic a wedding we were attending in BC during early May was cancelled and thus we inquired about a refund for the 7 tickets we purchased for round trip flights (over $2000 was spent). As a family of 7 finances due to this situation are now tight and Flairs only option was for us was a single use voucher. All 7 of us will not be able to afford a trip this or next year as a result nor would all 7 of is likely travel together again in that time frame as 3 members of the family are in university.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"absolutely no complaints"

(Canada)

Not Verified | Toronto to Vancouver via Calgary. Absolutely no complaints with the service I received on my flight this week. I half expected them to charge me extra, as I had more carry-on than I was supposed to, but no problem. The plane was clean. No food served due to COVID-19, which was understandable. Comfortable flight. I'd fly with them again. BTW, I saved $200 by booking with them, rather than Westjet or Air Canada! 👍
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Vancouver via Calgary
Date FlownApril 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"still waiting for a reply"

(Canada)

Trip Verified | Winnipeg to Abbotsford. I booked this flight for my niece in Dec 2019 to fly on March 30th. Flair postponed the flight to April 2 - which was reasonable given the COVID situation. However, they later went on to cancel the flight leaving my niece stranded in Winnipeg with no way to return home. Other airlines were flying just fine. While Flair has a stringent no change policy without insurance, I wasn't expecting to cover their inability to fulfill their side of the bargain. I flew my niece out via Swoop Mar 30th since it was urgent for her to return home and it is now April 6 & we are still waiting for a reply from Flair as to whether they will refund my money. I hold little hope though because this airline isn't even on the scoreboard when it comes to customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWinnipeg to Abbotsford
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stuck in Abbotsford since yesterday"

(Canada)

Trip Verified | I am stuck in Abbotsford since yesterday due to Flair Airlines cancelling the flight back to Calgary. I was in Abbotsford for a funeral and I went to the airport there was no one from the airline at the counter. The Flair system allowed me to pay for a seat and check in on line one day earlier. This is shameful unprofessional action from an organizational that should have the social responsibility to take care of the individuals affected by the current situation during their travels. I hope management/ employees realize the situation and do the right thing, instead of offering a voucher. (C$65)
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Abbotsford
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"made me pay for the backpack"

(Canada)

Trip Verified | Due to the Corona Virus I went to stay with my parents in Calgary. I had to come back to Vancouver for an Emergency matter. I left my bags with them as Im going back to calgary. I left my Apartment Key. I called my mom She brought it to the airport. There was still plenty of time left. I asked the Girl from the counter if I can Go and get the Key from my mom, She was not responsive they held me there for 10 minutes Until they said that there is no time to go back and get the key through the security. I didnt have a baggage or any thing it could only take 5 minutes. They gave me lots of made up excuses and threatened that I might lose my flight. I faced a lot of difficulties because of them not being Cooperative. I wouldn't even hold the plane. Also when I boarded (with out my Apartment key) They didn't let me sit on The Exit rows although the plane was empty due to Virus. The Attendant said They need to have Documentation! Also they made me pay for the backpack that I have been using for two years taking their flights and not paid anything for it even once. This is how they treat Customers. The head attendant came to me with explanations and not apologies telling me that the Girl at the gate is Upset.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"non-accommodating staff"

(Canada)

Trip Verified | Calgary to Winnipeg. It’s a wonder the reviews for this airline are over 2 stars .. terrible desk staff, no consistency with regards to what constitutes “personal carry on”, non-accommodating staff. This was my first and certainly my last, experience with the airline. It takes nothing to be polite.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Winnipeg
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Flair was awesome!"

(Canada)

Not Verified | Flair was awesome! I flew to Edmonton for crazy cheap with my son. No issues at all and great customer service. I am so sad to hear they are leaving Abbotsford! We had a horrible experience with Swoop and was only ever going to book with flair.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no flexibility in travel rebook dates"

(Canada)

Not Verified | My husband fell ill before our flight and I tried to phone 48 hours before departure but was placed on hold for several hours. When a service agent spoke to me, she indicated that we would could cancel but we would receive NO refund. She gave us a three month window within which we could rebook and travel but we would have to pay $150 each plus taxes for a "rebooking fee". When I told her my son was in school for the next three months and could not take time off until the following month, she told me that there was no flexibility in travel rebook dates; he had to use it within this window. When I asked to speak to a supervisor, she told me that it was moot. She explained that I would have to be placed on hold for another few hours and that the answer would be the same. I waited for the supervisor (for 1.5 hours) who literally laughed aloud when I told him that this was inequitable and that we could only travel the month following the allotted window. He told me there was no one else to whom I could appeal. He suggested I send an email to the customer service agent. He then told me that he had cancelled my flight but when I asked for a cancellation number, he said that there was none to share but an email would be forthcoming. No email was sent and I couldn't apply for trip cancellation insurance without it. Flair Air is a risky airline; I strongly caution anyone who is considering booking. Pay the extra money to book with a reliable and reputable airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownMarch 2020
Value For Money 12345
no
1/10

"lost all confidence in rebooking "

(Canada)

Trip Verified | On March 10,2020, I received an email stating that my flight that I booked for march 26th, from Calgary to Abbotsford has been cancelled due to scheduling changes and I've been placed on the next available flight. Well not only does this not work for me, but I am now out $300 additional that I now have to pay extra to rebook my flight for me and my son so that we can be Abbotsford on time to Check into our event that we are attending for 4 days. This is my first time booking with Flair airlines. I took a huge change one month ago when I booked the 2 way flight for me and my son with Flair. I could have gotten the flight with WestJet for just slightly more, but I thought I would give Flair a chance, and now this has happened. I've already lost all confidence in rebooking in the future. I am planning a trip to Halifax this coming August, and was again planning to use Flair airlines, but after this cancellation, considering I now have to spend an additional $300 to rebook immediately, how could I chance using this company again? And with no compensation offered for the extra expense I now have incurred. To make this even worse, I called Flair today and they could not even tell me why the flight was cancelled. Again to top it all of, on both the flair website, and flight network, it currently says thay the flight that is supposedly cancelled is still available.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Abbotsford
Date FlownMarch 2020
Value For Money 12345
no
10/10

"flight attendants were great"

(Canada)

Trip Verified | Edmonton to Toronto. I would consider myself a fairly seasoned traveler. I expected a no frills experience, and I got it. With these low fare airlines, operations can be dicey, so I was expecting rough waters in terms of check in, baggage drop, boarding, on time departure, etc. Not the case at all! Every single person at the airline was incredibly friendly and incredibly accommodating. We were riding the line in terms of baggage drop time on the way to Edmonton, and the employee working the bag drop made sure everyone in line heading to Edmonton got their bags in before the cutoff, which we appreciated. The flights left on time. Boarding was quick and efficient. The flight attendants were great. They came around several times with the paid food cart and the flights weren’t full at all. We purchased their unlimited travel pass so just paid for taxes/fees and our seat charges (emergency exit row). There isn’t Wifi, there isn’t entertainment. Food options are sparse, which seems like a missed opportunity for Flair. Sandwiches or hot food (like in many Euro budget airlines) seems like an easy thing to do. But, for what it was, it was perfect. I’m excited to fly them again and will have no hesitation to book them again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdmonton to Toronto
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes