Flair Airlines

✅ Trip Verified | Calgary to Vancouver. Cannot review the actual flight experience, as we never made it onto the plane. A few weeks after booking directly through Flair, with all details confirmed, we received a phishy looking email from Flair saying that there were changes to Flair's schedule that affected our flight. The email expressly said "we've reallocated you to the next available flight". Following that, there was a questionable looking link. Nothing in the email said we had to take any action to confirm the reallocation we had been assured of. We also went online with our reservation code to confirm our booking and everything looked good - it still showed we were booked on our flight to Vancouver, with our chosen seats, etc. When we arrived at the airport for our flight this morning, we were informed that our flight had been cancelled and they did not book us on the replacement flight. The new flight was full and they couldn't accommodate us. The customer service people at the airport weren't at all aware of what was going on, and at first were not willing to help out - one lady just walked away. They weren't even sure if they could give us a refund. After showing them the email we had received, they seemed to understand that the email was misleading and took some pity on us. Eventually we were able to get a refund, but obviously we are beyond disappointed that our weekend plans in Vancouver are not going to happen.

✅ Trip Verified | First of all, got to the airport, no self check in computer, so go to the counter, they charge 25$ to register you! So I did it on my phone in front of the clerk for free. Then to bring my cabin luggage, the same one that I bring on every flight that goes in the overhead compartment I had to pay an extra 60$! They did not even sit me and my wife together. We reserve together on the same reservation, when we asked to sit together they wanted more money again. So first time with this company and last!

✅ Trip Verified | Their website messed up my flights, email support tried to charge me $600 to fix it over the course of a few weeks, and later the Instagram rep solved the problem and upgraded my flights in 50 mins. In January 2022 I booked flights to Vancouver as an Artist I like was going to be playing in February. All was well until the artist decided to change their show date by 3 months a few weeks after I booked my tickets. I didn’t think this would be an issue, however Flair has a 'Strict' no modification policy unless you pay their absurd 36$ per flight per passenger fee. There is the option of Travel Flex (which I'm pretty sure I paid for when I booked the tickets but didn’t have later, but that’s a whole other issue with booking thru 3rd party sites! Don’t do it!) which I also learned is a scam, as it only allows you to modify each flight one time, contrary to their offer of it being unlimited. Current state of flights: February 4th YYC-YVR, February 6th YVR-YYC. So I go to modify my flights, I select the first flight, input the new dates and move to the second flight. This is where I screwed up. On the Flair website, you can only modify one flight at a time. When I went to change the second flight, it didn’t go ahead with the first date changes, and I ended up with my departure flight being after my return flight and the system decided this meant I wanted to go from Vancouver to Calgary instead of Calgary to Vancouver. Current state of flights: February 6th YVR-YYC, May 19th YYC-YVR. Now while I only paid to modify one flight, my return flight became my departure flight and my departure didn’t change to the correct dates (again this was my fault, but the website is not very clear you can only change one date at a time). So at this point I'm stressed. I paid $80 to change my flights around, and everything is unbelievably wrong. So I message support through their text line and email line. Neither of them gets back to me that day so I wait on it. The text line never responds, but I do get emails back, and oh boy does everything go down from here. I ask them for (what I think) is a simple request. I don’t understand how I changed my flights around so much, and how they ended up so wrong. I was hoping that support could correct the flights to the correct dates since I already paid the fee once and didn’t receive the service I had paid for. I ask them for (what I think) is a simple request. I don’t understand how I changed my flights around so much, and how they ended up so wrong. I was hoping that support could correct the flights to the correct dates since I already paid the fee once and didn’t receive the service I had paid for. "Hope this email finds you well. We apologize for any inconvenience however for every cancellation made, modification fee will be charged. Kind Regards...Customer Service Agent" This is the response I received. I laughed aloud when I read that.

#9989; Trip Verified | On January 28, I booked two round trips with Flair from Calgary to Toronto on the weekends of May 5th and May 13rd. On March 5th I received an email saying that my flight for May 5th had been rescheduled and giving me several options. As my supposed new trip would last less than 24 hours, I requested a refund, it is today (March 24th) that I have not received my money back, nor anyone from the airline has contacted me. On top of that, today I received a similar email regarding my second flight, but in this case, the form is void and I cannot even know which is the change that they suggest, nor request the refund or do any other action. Obviously, both emails ask not to answer because they were sent from an "unmonitored" account. To make things worst, I still can see that the same flights are offered at several times the price that I paid for my tickets. The only way in which the airline can be contacted is by phone. I cannot explain how offended and disappointed I fee, this would be the last airline I would recommend someone to use.

Not Verified | I bought a seat in front of the aircraft for my mom for $50.85 so she could get in and out easy as well as use the washroom easily. She is 70 yrs + To my surprise she was taken all the was in the back of the airplane squeezed in between a couple of passengers. When she asked the flight attendant about the seat that she paid for in front she was told to deplane and talk to the boarding counter. The next day when I called Flair for a refund I was on the phone for 1hr and 15 minutes! They did not have any explanation for this action. Never fly Flair again

Not Verified | One of the worst airlines I've ever tried to fly with. And will be the last time. It's would almost be faster to walk to Toronto from Winnipeg .the delays are unreal. If you can't support your customers. Pull out of the game and let WestJet or Swoop take over your lanes.

✅ Trip Verified | On March 07,2022, at about 8:40 am, at Edmonton International Airport, flying from YEG to YVR, I experienced one of the worst customer service in my life. My flight was scheduled for departure at 9:15am and I was trying to check in on the Flair Airline app but the app was not working so I approached the Flair customer service desk for help. I was standing in line and staff waved at me and I approached her desk. This staff was very disrespectful, rude and had bad customer service. I showed her my phone and explained that the app is not working and I can not check in. Can you please help me to check in. She told me that I have to pay $25 or she will not help me. I must do it myself on the app. I showed her my phone and I said please have a look at my phone and look. It is not working But she was like a Machine, keep repeating Pay or go home. There were a lot of other passengers, so I asked a few of them if they had changed $25 for checked in. All of them responded No. I still don't understand why this staff picked on me, what I did went wrong and was it something personal. She called the police on me because I was arguing about why I should pay $25. The police came and I explained to them, the police officer was very nice, He told me to pay it now and then call their customer service to dispute it and he left. I pulled out my Mastercard to pay and now this staff refused, and she is not allowing me to board the plane. I often fly with Flair but never had any such bad experience. I asked this staff for her Name, she refused, I asked her supervisor's name, she refused, I called their customer service and waited on hold for more than 2 hours to talk to a customer service agent, and she told me to write an email to support.

Not Verified | My Father booked a flight, but the day of my flight I discovered that my government ID was invalid, so I went to the government service office to update my ID. They gave me the temporary paper as well as my card. We talked to airport staff at least twice but nobody saw the issue. I am disabled and use a walker. But I was refused boarding. I was left at the airport by myself while the rest of my family was allowed to go on to Winnipeg. I found out from the Service Ontario (government) office today when I went to request another piece of ID that the Service was horrible -they didn't have any staff make sure I was okay or offer to make sure I could get home until someone noticed I was sitting outside waiting outside like 1/2 hour later as a friend picked me up an hour later. Not to mention that the simplest ask for assistance they add extra charges. There were so many extra charges that my credit for the return trip only gave me back 30 dollars. It may be cheap flights but their service is horrible.

✅ Trip Verified | In 2020 we booked seats on a flight from Edmonton to Kelowna. Flair cancelled the flight, and then refused to give a refund. We received credits which we tried to use for a flight to Phoenix in March of this year. Same thing. Flights cancelled, a month in advance, no explanation given. We just want our money back. Flair refuses. We are retired, and on a fixed income. We can't afford to buy completely useless vouchers

Not Verified | This is the worst Canadian airline ever. I have had two instances of really horrible customer service. They will just take your money and never refund it back in case of any cancellation. I canceled the flight on the Flair website by using my flight reference number on the day of the booking itself. And it also showed me that I would be getting a refund but I never received any refund. When I contacted customer care they told me the flight was never canceled by me. And then they refuse to process any refund because they said you didn't show up for the flight. I'm never traveling Flair Airlines ever again.