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| I see how Flair is able to provide such cheap flights now - they have no customer service. I purchased check-in luggage at the time of booking and when I got to the ticket counter at YVR, the agent told me they had me marked as carry-on (I was flying to Kelowna). I told them that wasn't correct because I was flying to San Diego (with a different airline) and was gone for two weeks (i.e., I needed a proper suitcase). She said it wasn't a problem, but she would have to charge me for the check-in bag and gave me the customer care line and told me to call in and they could refund it as she had placed a note on my reservation. So I did and I waited online for well over an hour, only to find out the call centre cannot issue a refund and they would escalate it and I would hear from a manager within three days max. It's been two weeks and I've emailed them but no reply, so I called again, waited on hold for 20 minutes and was told the same thing. I complained that I hadn't heard back and had already been promised this call from management and was not satisfied with that answer. I find it very hard to believe that a) they can't issue refunds and b) there was no manager to talk to nor was there any way for her to transfer me to the 'refund department'. I'm livid. I'm a working grad student and have been double charged for my bags because the original agent promised me a simple refund process.