Flair Airlines

Not Verified | My worst experience in any airlines and among the top worst experience with customer service. The flight got pushed back by 2 hours the night before (9:25am flight) but we had planned our itinerary ahead so we were at the airport by 7am. We got notified not once, not two, not three but 4 times in a row that our flight was delayed. +2h then +1h each other times until it got just cancelled 5 hours and 56mins before the initial flight schedule. We then wasted hours to get our luggages reimbursed since the employee at the counter told us to call a number (a wait of up to an hour) who then told us to go at the arrival luggage drop off who told us to go back to the employee at the counter who called a supervisor in the meantime who called higher in the hierarchy of Flair Airlines who told him that the employees were clearly not updated to the last info and that it would take time (as in days) for everyone to receive the proper information. This is not a joke. We wasted 12h at the airports, in emails and on the phone and we are not even done. We finally booked a flight with another airline and we'll never buy a ticket from Flair Airlines again.

✅ Trip Verified | Worst airline ever. First off - could not check in online through the website or the app the night before. after chatting with an agent they informed me they would leave a note on my profile saying there was a technical difficulty and I wouldn’t have to pay the check in fee when I got to the airport the next morning. They also told me to show up 2-3 hours early. When I showed up 2 hours early, there was no one at the customer service counter to help me for at least 45 minutes, and when they went to check me in, they informed me that my flight had been cancelled on Monday. My flight was scheduled for Friday. At no point over the course of those four days had I received any form of communication letting me know that my flight had been cancelled. Turns out, they had done the same thing to over half a dozen other individuals who were scheduled for the same flight They then informed me that I could “call customer service for a refund” but couldn’t rebook me for a new flight as there wasn’t one for another 4-5 days. This is the poorest customer service I’ve ever experienced and worst experience I’ve ever had with an airline. Do not book with Flair, they will screw you over and not even give so much as an apology

✅ Trip Verified | My bag was lost on a flight from Edmonton to Kelowna. Absolutely nothing has been done to find it, the baggage department does not have a phone number and the multiple emails sent over days have not been answered. Would not recommend this airline to anyone. Months later with little to no communication my bag was never recovered. Flair said they would pay out $2100 and said it would take 2-8 weeks, this came to pass with no sign of money.

✅ Trip Verified | First time flying with Flair. I read the reviews before and I was worried but my experience was very good all along. Good service at the airport counter, no extra fees, on time, good service on board, and it costs way less. Was travelling with my baby and it all went smoothly. Their entertainment system is accessible only on your own device via their wifi and works pretty well. Less choice of movie than other airline but I still found pretty interesting stuff. Seat wasn’t super comfortable, but I’m tall so I always say that after taking the plane. To me it was as good as an experience than any other airline I used in the past.

✅ Trip Verified | Delayed our flight by 12 hours, no email, nothing, I got a text at 4.30 am saying it was almost time for my flight instead. The last flight we took we paid for seats and someone was sitting in the seats and they said they could do nothing about it “the flight was full” which it was not. This airline is cheap but they are also the poorest run company and have no respect for their customers.

✅ Trip Verified | San Francisco to Edmonton. Flair cancelled my flight the night before the morning departure and they failed to offer any alternative other than refund. My original itinerary was suppose to fly out Thursday and Return Sunday morning. But they rebooked me on a flight out Sunday morning and same flight back Sunday morning. What's the point? The rep on the phone is so nonchalant with my issue. Basically just no there's nothing we can do. You can hear from his tone of voice, he isn't even trying at all and can't wait to get me off of the phone. At least Swoop would rebook you with WestJet but Flair can't even do this at the least. They don't have enough flights and they will not rebook you with another airline either. I would recommend Air Canada over this garbage airline.

Not Verified | Calgary to Toronto. I have been waiting for my bags for the past 2 hours this is honestly the worst airline in the world there is no effort put in to the work and I will not travel again. If you wanna get home on time I suggest you go with other airlines

Not Verified | We were supposed to depart at 9:00 AM on a Monday but the flight was pushed 2 times until 2:00 am the next day Tuesday. However even the 2:00 am flight did not depart until 4:00 am . In total the flight was delayed 17 hours. We got stuck at the airport the whole night waiting for the aircraft to arrive. We were also charged a penalty of changing our flight departure time from pm to am hoping to arrive in Toronto early. Yes we arrived early but early the following day. Lobbied for compensation but they conveniently reasoned that they do not compensate if the delayed was due to safety. They always use safety as reason to avoid compensating passengers.

✅ Trip Verified | I can’t really recommend this airline unless you are desperate. We had to pay $61 for our carry on bag and as we boarded the plane we were told that our personal item (a bag) was too large to be a personal item and we would have to pay another $61. We take these items on a regular basis on other airlines with no charge so we were not pleased and ended up paying more than we would have paid with a real airline. Be careful when you book with Flair or you may end up paying more than you think you will have to pay. There’s very little leg room so if your tall you won’t be happy.

Not Verified | On the first day, we were delayed due to staffing but not by too long, I was travelling with my son on my own and I have never had so much help from staff before with him (He lapped it all up). When boarding we ran into an issue with the phone app boarding passes but soon figured out took an additional 5 mins it was shortly after the app launched so I can see why they would have bugs here and there. Now onto the fun part when flying back I went to check in the night before but couldn't, kept saying that there was a change to my flight so it wouldn't let me check in. after talking to support (which was no help) and getting my husband to talk to them on my behalf He was at home in another province) he got nowhere. So I showed up early to the airport willing but not happy that I would have to pay extra to check-in. I got there and the girl let me know they were having a problem with their website and waiving all check-in fees. once we got the boarding pass we got on the plane (again late but it was do to airport staff and not the flair airline staff) and when I got to our seats I noticed we were not in the right seats we were placed in an emergency exit seat which is a no-no if you have a child younger than 12. I let the staff know that these were not the seats I paid for. I was moved to the front of the plane for my inconvenience and to make sure that my son was safe. All and all I think I may have lucked out on this trip I am going to try again and see what happens.