Flair Airlines

Not Verified | I got to the airport at 6 am this morning for my flight at 730 am I checked in the night prior and was unable to open their attachment with my boarding pass on it. I went up to the front desk to get them to print it off and she refused said the gate is already closed. The flight wasn't leaving for almost 2 hours. I have to be in Montreal for work and she said nothing she could do. I chatted online with their "support" all her kept repeating was my flight was off at 730, it was 645 am I don't know if he clued in the time change from where he was but it hadn't even left yet. I paid for a flight, checked in and still was told wasn't able to get a boarding pass. I wrote a email they said well you missed your flight so there's nothing they could do.

Not Verified | The service was good. There was no delay in flights while the staff were friendly and courteous. The seats could not be reclined back, so I am not sure why the pilot asked to put the seat back in an upright position. Passengers get little or poor sleep since the seats cannot be reclined. Overall, it was a good value for the money.

Not Verified | Please don't ever book this flight. This is extremely disappointing airline since they have poor customer service, we would have to pay extra if we checking on the airport, their portal for boarding pass doesn't work plus there is no guarantee to be seated next to your family, as they select random people as per boarding pass. Not just that they have the audacity on top of that to ask for money in order to have a special seat next to your loved ones.

✅ Trip Verified | Vancouver to Toronto. For some reason the airline wouldn't allow everyone in our family to check in on-line. On calling the airline we were told to go to the airport 3 hours before the flight and they would waive the checking in at airport fee. On arrival at the check in desk 3 hours before, we were told that that there was no record of one of our party who couldn't check in even though we had the flight itinerary with all the passengers showing. We had also paid extra for seats which had extra legroom. After being very rudely treated by the ground staff, and waiting for nearly 2 hours, they eventually found the details of the passenger that was missing and issued boarding passes but not for the seats that we had booked and paid extra. They also charged us for using the check in desks and said we would have to call Flair Airlines for refunds. We are still chasing them for the refund as I write this review. Terrible airline!

✅ Trip Verified | We will never fly Flair again. The cost is only marginally cheaper after paying for all the "extras" like checked luggage and a seat. No free food offered on a 5 hour flight. Best we got was water with ice. They canceled our original flight and we had to reschedule for a later flight. Unfortunately, their system still reminded us several times to check in for the first flight that no longer existed. Our return flight was scheduled for 9:40am but when we attempted to check-in, we were informed that it had been postponed to 3pm. No e-mail or notification was sent. And again, we got reminders to check in for the 9:40am flight. No in-flight entertainment aside from wifi to watch old movies or play terrible games on your cell phone or tablet. Solitaire was available for an extra fee.

✅ Trip Verified | Terrible company, bought ticket for a boarding time at 3pm, and this company changed it to 6am in the morning without notice. Also left us no other option to make any last minute change, you can either accept or refund it. Our whole vacation plan got ruined. Customer service is rude and give us a don't care attitude. A luggage will cost $130. And you need to pay money to drink water. No on board service what so ever.

Not Verified | Calgary to Montreal. You get what you pay for. If you are a budget traveler and absolutely have to travel, Flair Airlines will get you from point A to B just that you might be delayed a few days here and there. The customer service is total garbage and the self service options are limited. I had to cancel part of my journey and they issued credits which is fine but the credits cannot be used online. This is a low cost carrier and they really don't care about customer experience just like most other airlines out there. I would only recommend you book with them if there are no other options available and you are not on a tight schedule.

Not Verified | I have booked 2 one way tickets to Toronto from Vancouver for October 24th. For 2 passengers it had cost my only $138. These tickets were purchased on August 25th and today is August 31st. I had contact flair airline to change my flight time (same flight date) but just to arrive 6 hours prior. Flair had informed me I would have to pay a charge of $29 each passenger to change these which I believe is very reasonable however the flight difference would cost me an additional $250 on top of the $138 already paid and then the changing penalties, It’s pretty ridiculous, and intentional, absolutely no compassion for any situation.

Not Verified | Kitchener to Halifax. You get what you pay for. They do offer cheaper flights, but is possibly the worst airline I have ever flown with. This year is my first year flying with them (3 different trips). My most recent experience is this past weekend. I went to Halifax over the weekend. My return trip on Sunday was at 3:45 pm to Kitchener airport. When I got to the airport to check-in, they informed me the flight was cancelled - because the plane wasn't safe to fly. No notice at all about the cancellation. The only available flight for that day was 9:30 at night to Toronto Pearson, we had no choice but to take the flight. We waited in the Airport for 8 additional hours, and then had to take an uber to Kitchener/Waterloo airport to pick up my car. In March I booked a weekend trip to Florida with a bunch of the girls for a girls weekend away, 2 weeks before the flight, they cancelled due to weather conditions? Trying to book a new flight without as much notice, cost me more than double than the original amount paid. They automatically book you on the next available flight which was for this trip on the Monday, the day we were supposed to be returning. Are you kidding? Flying is not cheap. So if you book, be prepared for very poor customer service. Swoop is another cheaper airline, and they are so much better. Even their airport in Hamilton has a little shopping and restaurants. Kitchener has nothing. Good Luck

Not Verified | We saw the bad reviews of Flair, but decided to risk it. What a mistake! I am writing this review instead of getting ready to drive to the airport, because Flair rescheduled my flight by almost a week, 9 hours before the flight, pushing our family trip with my four kids into the school year, which can't happen. A Flair rep on the chat line just hung up on my wife, who was not being particularly unreasonable. This was after she spent literally hours last night struggling to correct the luggage having disappeared from the tickets. Everything is a mess now. We have reservations at multiple hotels, multiple rental cars, family events and outings planned with relatives. My brothers-in-law took vacation time to spend time with us. My kids are waking up and about to hear. My wife is crying. Do yourself a favour and learn the easy way that Flair Airlines is not worth the risk.