Flair Airlines

Not Verified | Affordable price! Boarding and everything else was just as good as Air Canada. I will go with Flair every time. If you're worried about flights be cancelled (rare occurrence as far as I'm concerned) just get flight delay / cancellation insurance on a credit card. Remember that people who take the time to write a review usually have a poor experience. I've had one terrible experience with air Canada

Not Verified | The worst airline. It was delayed about 5 hours so i had to wait 5 hours in Montreal, which has no shop & good restaurants. My trip was really great but this delayed flight made my trip so sad. Never recommend. 2 point for the price. But you should choose another airline.

✅ Trip Verified | So sick of this airline! Definitely not recommended to travel if u wanna travel hassle free. I have reached them more than 10 times, few times before travelling and about 10 times after travelling via emails, phone calls and no help. Its been more than a month that i have been trying to get my own money back that was over charged. My flight was booked for aug 12, i checked in for a baggage while doing web check in, a day before. Flair system was down and after i enter my credit card, it didn't take me to the confirmation page saying my payment was processed, therefore after half an hour wait, i entered my credit card again and added bag. And then it still didn't took me to the confirmation page.  Then, I reached on aug 11 through online chat and then called at customer service, they advised system is down and they cant see the payments or baggage being added and it can be take care of after if i am overcharged. Then at the airport i was advised that they will enter weight under one baggage so i can claim over charged baggage later. Then i sent my bank statement showing i was charged twice.  Then i have been told by flair that I cant get my own money that was over charged? I tried reaching customer service over the phone but no help since refund department is only through emails. I have attached my bank statements of being over charged and i don't get any response from flair refunds. While call centre tells me they can see all the emails i sent and they can see how i have been trying to reach flair before i flew for being overcharged. I feel like my time i have spend on this issue is more than the baggage price.

Not Verified | Arrived at the Checkpoint and Flair had cancelled the route and my flight without letting me know. I drove the prior day to the airport area, found a place to stay the night before, arrived at 7:30am to check in. The flight and the route had been cancelled. The only assistance at the counter was “Sorry, didn’t you get the email?”. I did not receive an email. There were several other potential passengers who had the exact scenario. I was out the flight, added charges, the gas to drive the day before and accommodations.

Not Verified | Purchasing experience was good. Then ce check in time. Checking in from Edmonton to Vancouver was ok, had to try a few times on the app to get it through. Plane was ok. Tight seats and expensive snacks. The real headache was the online check in from Vancouver to Edmonton. Tried several times with no success. Tells me my seats are in two very different rows when my purchase agreement shows I paid for seats 5e and 5f. Can't contact anyone via chat. Can't contact anyone on the phone. Horrible Custer service. Will never fly with them again.

Not Verified | I originally booked a trip from Montreal to Vancouver on July 5th to return on July 8th. I had to cancel because I caught Covid a week before my departure date. I was fortunate to receive a credit for the ticket. I rebooked to fly for thanksgiving. I received confirmation that I had a trip booked from October 8th to the 11th. I also had to pay a difference of 60$ more for the tickets (meanwhile tickets were almost half the price on the site). When I reached the airport I was told that they could not find a boarding ticket for Montreal to Vancouver, however, they could see one for Vancouver to Montreal. I should them my email and they said they did not understand why they could not find the ticket. I was told to call customer service because they could not do anything. I waited on hold for 2hrs and 2mins before I was able to talk to someone­. I was told that my ticket had expired. I booked the ticket on September 25th, 2022. They approved a refund (not including the 60$) without any hassle when they wouldn`t give me one in July when I had Covid, which makes me realize they messed up on their end. The customer service at the desk was not polite and was actually smiling while my daughter was crying and after I just explained that my son was expecting us for Thanksgiving. My son was the one who suggested I try this airline meanwhile I will warn people about this company! It`s almost like it is a complete scam.

✅ Trip Verified | Horrible. Price is affordable and cheap but that does not justify the horrible service. It’s my first and last time booking a flight with this airline- I’ve purchased cheap flights before but the experience had never as horrible as with them. Online check in does not work at all and the website is full of glitches (it had no record of my paid baggages and they’re asking me to pay again + my boarding pass was incorrect and I had to go early to the airport to get it printed out right). I called twice. I asked for assistance and agents over the phone will literally hang up on you while putting you on hold.

✅ Trip Verified | Confusing instruction and frustrating customer service. We were not told by any emails stating that we HAVE to checkin 24 hours prior the departing time to get a lower price carryon fee. When we checked in online, the option of adding carryon bag disappeared and we were forced to add carry on in airport which was $59+tax. Funny how these fees are higher than the flight ticket itself. We would be happier if the customer service was more helpful. Unfortunately, the customer service agents were very disrespectful and impatient with us. We could literally felt that they did not want to talk to us and simply wanted to take the money. The entire experience was just terrible. First time and last time with flair, never again.

Not Verified | If there had been a zero star I wouldn't even give you that. Staff at Edmonton international Airport is extremely rude and disrespectful so is the customer service over the phone. Your staff didn't give me the boarding passes that I had paid for. Your staff closed the counter an hour and 15 minutes before the flight departure time and started checking in for the next flight. Kicked us out of the check-in line and didn't even let us speak to the person at the counter. Your customer service on the phone is exactly the same, rude and disrespectful and has no idea how to work with customers that have paid already. On top of everything you system goes down and we are unable to download our boarding passes. Pathetic airline.

✅ Trip Verified | Terrible Airline. Do not fly with Flair. The ticket agents deemed our identification unacceptable at the Winnipeg Airport. However we had used the same ID when leaving our home in Calgary flying to Winnipeg. But, they would not let us fly home. We are stranded here and cannot go home to get other ID. I only had enough meds to last my trip now stuck without my medications, can't pick up my dog from the kennel on time, And have no way to my passport from home. I can't believe after paying for our flight home that they would not let us board even though we had two pieces of ID showing our birthdate and names.