| Our experience with the Edmonton and Victoria agents exceeded our expectations. The agent in Victoria put us in the exit aisle and blocked the middle seat so we had the row to ourselves, and all at no extra charge. Lets face it, the travelling public wants the cheapest airfare possible but expect the top level service. You get what you pay for. It is spelled out pretty clear on their web site what the costs and restrictions are, so if you aren't looking at the site properly then you will get tagged for $$$. Where Flair did fall down is on the baggage handling side. We waited for nearly an hour to get our baggage in Edmonton. The Edmonton Information desk said, "Flair is a low cost airline. They don't have anyone here right now to unload the plane and we have tried to contact them." Later we were told by an EIA rep that the baggage handler off loaded the baggage onto the wrong carousel. Several people on our flight called Flair with not much luck. Somewhere between EIA and Flair there was a miscommunication on the baggage delivery. Take the baggage issue out and all in all it was a good flight. Remember to read the web site and don't expect anything different at the gate if you don't. Low cost means exactly that - low cost, no frills.