Flair Airlines

✅ Trip Verified | Flight from Kitchener to Halifax was five hours late due to issues with the crew. Finally got where we were going at 4:30 a.m. Our flight tonight was scheduled to leave Halifax at 10:30 pm but is now supposed to leave at 12:40, which means we'll get home after 2 am. More issues with the crew. No customer service. Currently sitting at check-in trying to check bags but there's no one here. Of course. Never again. These people make Swoop look like Pan Am in the 60s.

Not Verified | I was told Flair was a scam but had high hopes. Pets are treated well but people are treated like savages. The staff are aggressive and rude. There’s a reason why they have these prices - give in and pay the steeper prices because if you don’t have a heart problem, you will after this trip!

Not Verified | Avoid like the plague. Does this airline even have customer service staff? Or is it some kind of hoax? Impossible to get a hold of anyone. Company like this should not exist. Flight cancelled but was not notified of the cancellation or given any rebooking option. Booked another flight with WestJet instead and waiting for a refund from Flair. No idea if will even receive one because there was no human to talk to, only a robot.

Not Verified | I imagine over 90% of Flair's customers are not returning customers. We certainly won’t be. As many others have noted, delays and cancellations are rampant with no communication from the airline. This happened to us today. Flight was delayed from 7:35 to 8:20 without any communication (told us at 7:30). Then again delayed until 9:05 and then again until 9:25. No meal vouchers were offered. It’s worth noting that for 2 tickets with each having a carry on and checked bags, the total cost was $1100. I don’t think this is too far off what you can get with Air Canada. Will not recommend Flair to anyone I respect.

✅ Trip Verified | Day of my flight, got an email stating my flight was delayed by 30 mins late and was offered a $10 voucher for food/drinks. After going through security and getting to my gate, the boards showed that the flight was delayed to 5pm ET. After being at the airport from 10:30AM, the flight was cancelled at 3:30PM due to something that was within the airlines control. The flair associates at the airport counters were not only rude but one almost got violent. They refused to help me find a different flight or support with a resolution. After waiting on hold for over 8 hours, flair called me back and issued a refund for the flight they cancelled. Per their email, I was entitled to file an additional compensation claim which I have tried to do multiple times. I have sent in 3 emails, I tried calling back and I even tried connecting over social media with no avail.

✅ Trip Verified | I didn’t actually fly as we realized our flight was cancelled an hour before take off when we were having brunch and over heard another passenger… they did not contact us to let us know, the app said it was all on time as did the website … I still haven’t heard from anyone a day later about my money. I am a single parent who worked very hard to arrange this trip for myself and my daughter, instead we spent Christmas in the airport trying to get information and fighting back tears while we saw people being restrained by police trying to get answers. A couple of hours later I was emailed letting me know that I had been rebooked for a flight seven days later, returning four days later. This flight is also 1500 cheaper then my initial purchase I will not be able to get back my 3000$ paid in accommodations in Puerto Vallarta, where we were to spend 12 days, Christmas and new years. Instead I am out that money and feel completely depleted. This airline is terrible. It’s been over twenty four hours and nobody has provided any insight onto compensation for this, I wish I could be refunded as well as compensated for all of my lost money: there is nothing that can be done to give my daughter back her Christmas or the vacation we have spent months anticipating. I would give a zero if I could. Absolutely do not waste your time or money with this company.

Not Verified | Got a text 2 hours before my flight saying it was canceled and would be 5 days later, googled and found a flight tomorrow, through Flair air, why couldn't they put me on that flight? Waiting now 5 hours for a call back for a refund, not sure how much longer, was given the option to text, it's automated, no actual answers. The people at the terminals are useless, all they do is give you a number, no information why the flight was canceled, nothing. By law they are required to refund the ticket, plus pay back baggage, also because it's not than a 9 hour delay they must also pay me $500. All the customer service I have received so far is 0 stars but you can't select that. Hoping the service on the phone is better but I would not recommend FA to anyone.

✅ Trip Verified | Flair ruined Christmas. We were set to fly home to Ontario on Dec 23. There was some snow in BC, and due to Abbotsford being a small airport and not bothering to prep for this even though we knew all week that it was coming, the runway wasn’t clear. WestJet and Swoop cancelled all of their flights the day before. The 24 hrs notice allowed people to get refunds on things like car rentals. We were shocked to see our flight, and one other flight were still “on time” the morning of our flight. We woke up at 4:30am. Got to the airport at 5:15. Flight was set to board at 6:30, depart at 7:15. We didn’t board until after 7. Then we sat on the plane until 9:30. They told us the chances of getting there were very high and there was no reason to think we couldn’t go but the runway needed to be cleared more. We then were told to get off the plane and waited in the airport until 12 when they said it was cancelled. While waiting in the terminal they suggested we go buy food. They didn’t even offer vouchers or snacks or anything. All of that aside, they provided an alternate date 4 days after Christmas and they don’t answer the phones, or fulfill the call backs. There is absolutely no customer service. They provide you with emails and chat options to which no one ever replies. Their website is always glitching and the “rebook” page doesn’t work, so we missed out on the flight one day earlier out of YVR we wanted to switch it to. This is the first year in my whole life that I won’t have Christmas with my family. I know weather is out of flairs control, but they handled it HORRIBLY. I’ve flown Flair before. They charge you for everything, right down to your boarding pass. There is no food on board. No alcohol on board. Their extra leg room seats are expensive and still are not extra leg room. My boyfriend is 6’4 and with extra leg room his knees were absolutely crushed by the seat in front of him. The only way is to spend $50 per person on exit row seating. They also didn’t let him move to an exit row despite us paying for extra keg room and not getting it. They said we had to pay for it. Honestly I know Flair is cheap, but I’d rather not travel at all than ever book with them again. I’d give a 0/10 if I could.

Not Verified | The service was unacceptable! No one cared about me or family, even though they claimed to be a “family friendly airline”. We were looking forward to spending time together as a family during Christmas but unfortunately, this airline ruined the entire trip. When I tried to book again no one was helpful and just helps canceling my flight. I wanted to get home for Christmas and my flight got cancelled many times for no reason and now I have to spend Christmas alone.

✅ Trip Verified | I never had issues with flair, I always fly with them until recently. I had a flight July 18th at 3:45 pm, they overbooked the flight and put me on the 11pm flight which was ALSO delayed until 2am the next day, we didn’t leave Winnipeg until 3am, I got to Toronto at 7am, had a flight to Cuba at 3pm in Toronto. I couldn’t get refunded for my hotel that I booked because I was supposed to spend the night in a Toronto, I emailed in August about compensation, sent in my void cheque etc, everything they asked for, they responded quickly to tell me what I needed and when I sent it in, and a month went by with no deposit and no email back, after I sent in all the information. I emailed again which they responded within 10min. It has now been 4 months no compensation, and different excuses every time. Backlogged, one said I received and email in September for my deposit which I didn’t, they then told me my deposit will be fast tracked as there was a mess up and that’s why it’s late and that id get it by the end of the next week, (December), I waited 2 weeks and didn’t receive it, emailed again, and yet another excuse of it being backlogged. Mind you my Cuba flight was delayed and they compensated me within 3 weeks, they are a much busier airline so there really is no excuse. If you’re expecting good customer service, do not fly with flair.