Flair Airlines

✅ Trip Verified | Customer service was on point! I travel with just a backpack so this airline was the right fit for me. There was a bit more room in the seats than other big airlines. The seats are comfortable too.

✅ Trip Verified | Flair systems are poor. At best, they may work in a country with strong, secure, internet. If your not that lucky, good luck. You will be unable to get anything done as Flair is trying to to their entire "customer facing" via a web system, that is poorly written, not production ready, with no support. In my case, I tried to "get a boarding pass", got thru 90% on the system, I was able to pick a seat, but was unable to get a boarding pass. After 10 attempts I phoned their Edmonton call center. I was told, via a recording, not to worry go, to airport, the boarding fee would be waived. I got to airport, got a boarding pass, but not the seat I had paid for, I tried to explain to their staff, but little or no English was spoken. Once home I tried to contact Flair several times. Their official Answer is I missed the flight. Again poor system.

Not Verified | My flight 334 has been canceled 10 mins before take-off without any reasonable alternative. I have been told that only my flight reservation will be refunded in (about 2 weeks) without taking in consideration the hotel and rental car I booked at my destination. Until now I am fighting with them to acknowledge and refund me my checked bag fees (89.27 $) because it was not part of my online reservation. I think they should be shut down so, they would stop deceiving/disappointing passengers.

✅ Trip Verified | Our original was canceled and we were rescheduled to the following day at 5 pm. I tried to call to speak to an agent to get on one of 5 flights leaving for the lower mainland earlier than my rescheduled flight. I was lied to by the agent that they could not move my arrival city from Abbotsford to Vancouver under some sort of federal regulation. Upon being pressed further about this, they hung up on me. I requested a call back immediately after being hung up on. They called me back the following morning before 7 am (Too early) and I saw then our flight had been delayed another 5 hours. I was told on the second call that had there been something available earlier (they made attempts to move me but the flight I was going to move to only had one seat). Had I been able to be properly assisted the day prior, I would have stood a much better chance of being moved to an earlier flight. We were issued two vouchers. Both could only be used one time each. One for $120 and one for $40. Good luck spending $120 on food at the Calgary airport in one sitting. The waitress at Chili’s received a $70 tip. What an empty meaningless attempt at compensation. When our flight was delayed well into the evening (our 5 pm flight finally departed shortly after 1 am), I made attempts to have a hotel arranged for us in our arrival city. I was told by a Flair Airlines representative that I would be contacted by email within an hour to let me know the status of my hotel request. That was December 27th. It is now January 25th. I never received a follow-up. I paid out of pocket for a hotel. When we finally got onto our flight, a person came on the loudspeaker who identified themselves as a pilot, made it clear they would not be our pilot due to airline regulations surrounding how many hours they could work in a day, and explained they were able to find another pilot. Don’t have a person announce to a plane full of people that they are working their pilots far beyond and up to legal limits, immediately prior to takeoff. I emailed [email protected] with details of my complaints. They responded by saying I needed to send all complaints to [email protected]. Yes, you read that right. I requested compensation via email (The only channel to do so). I have subsequently been offered compensation ($250 per person) which I don’t feel is adequate. I was told I would be contacted in ‘2-3 weeks or longer’. I followed up by e-mail today to see the status of this. I was told I don’t qualify for compensation. By the same email that has already offered me compensation. I sent them a screenshot of their email offering compensation. I patiently await the next page in our saga.

✅ Trip Verified | Flair flight 1225 Friday 13th January, 2023 4:45 Vancouver to Toronto I paid extra to reserve seat 3D, which was supposed to have extended legroom. It did not. My knees were jammed against the seat in front the same as they had been in row 8 in the flight from Toronto to Vancouver. This time I could not even fit my laptop bag under the front seat because it was much too narrow. I asked the attendant politely if she could give me a seat with extended legroom. She said I had one already. I told her it was not extended legroom and I had paid extra for it. The two people to my right and two in the row behind me spoke up and said they had paid extra, too. I pointed to an empty seat in the bulk head row and asked if I could sit there. She said, “No. Everyone has to stay in their assigned seats.” She told me I could call Flair customer service and ask for a refund. As we were still on the ground, I got up to ask the attendant for the Customer Service number. I called and went through a long process of identifying myself. The service employee claimed that I had an extended legroom seat and that he could not issue a refund. I told him he was mistaken but he paid no attention. One of the flight attendants said that this plane had been switched from another larger one that was supposed to fly tonight and the seats were tighter. The crew chief came by and was trying to tell me something about another row being available, but I was still speaking with customer service. A few minutes later, she ordered me to put my phone away as the plane was about to take off. I finished the call and she knelt down beside me and said, “Are you going to stop disrespecting my crew?” I said, “I’m not disrespecting anyone.” She said, “If you don’t respect my crew, we’ll turn around and put you off the plane. What do you want to do?” “I want to go to Toronto.” “If it were my call, I’d put you off the plane. Are we going to Toronto or turning the plane around? What do you want to do?” “It’s your call”, I replied. She got up and called the captain on the phone. A customer sitting in the bulkhead aisle seat C, turned and said, “I’ll be your witness.” I thanked him and we were exchanging information. He caught the eye of an attendant who was sitting facing him. He told her to tell the crew chief that he would switch places with me. She tried to get her supervisor’s attention but no luck. The chief came back and said to me “The pilot wants to get airborne because the flight is two hours behind schedule.” I asked her, “Can I go to row 8?” She replied, “No it’s not available any more.” The passenger in 2C said to her, “I’ll switch with him.” And we did. One and a half hours in, I walked down the aisle. There were at least 10 people stretched out fully in empty rows. One row, 15 def was still empty. She could easily have reseated me in an empty row. The gentleman from row 2C is my witness. I was not rude, loud, or disrespectful in any way to the attendants. I was asking to get the seat I had paid for. For that, she would have held up the half empty plane and removed me. I would have had to pay for accommodation and a new flight and I’d have arrived in Toronto who knows when, having missed important engagements. Customer service is useless.

✅ Trip Verified | Flew Flair for the first time. The aircraft was rather new (delivered June 2021) and quite clean. I didn't pay for a seat, so I was assigned 32F,last row, window seat. The seat didn't recline, and the legroom was acceptable at best. The flight took slightly over an hour, so it wasn't a deal breaker for me. Boarding was a bit chaotic, but not that bad. There were different zones. Zone 1 I assume is for people who paid for advance boarding. Zone 2 is for window seats etc. etc. We took off a bit late, the plane had Wi-Fi but only for preloaded content. There was a tab for meals/beverages and flight info, but they weren't active. They didn't serve any food/beverage (free or paid) which again isn't a problem as we started descending shortly after we reached cruising altitude. We landed on time, the landing wasn't the smoothest but regardless fine. I paid less than I would have if I took the train or the bus.

Not Verified | I just flew from Toronto to Calgary on Jan 7. I was struck with a $279 fee for two check in bags one way that's $588 return, I was going skiing so I needed two bags. I fly out west two or three times a year, the most I have ever been charged by multiple airlines, including flair was between $40 and $50 per bag. I could not believe they can rip customers this way. I have contacted them and all they recommend is to try and get a refund from them, in other words weeks or months of aggravation because they ripped me off.

✅ Trip Verified | I booked flair airline for whole family last year in June 2022 for December 2022 from Edmonton to Los Angeles, everything was fine and i booked my hotels, rent a car accordingly. In September 2022, I called them to reschedule my son’s flight only as he had exam and we were looking his flight reschedule after 5 days from us but when i called I got to know that my whole flight is cancelled in august 2022 which i did not know and i never received any call/email for this cancellation. I was very upset and caused me more money to rescheduled it change destination from Los Angeles and to las Vegas. Anyway I rebooked again from them and flew to Las Vegas. When we came back from our trip to Edmonton on 2nd January 2023, they lost my one of my bag and from that day I kept calling them and emails as advised to send and also filled report in their Edmonton airport customer care but still no updates yet and when i called again this morning, customer lady said that they haven’t receive any of my email and was saying might be I am sending to wrong email. I confirmed from her right away and i did sent to the right one. In short they don’t know what they are doing and they don’t know what is customer service.

Not Verified | My flight from Ft Lauderdale to Kitchener (F8523) on 8 December was cancelled. I received an email the day before saying the flight was cancelled. This email came after I had already received confirmation that I was checked in for the flight above - how can this be less than 24 hrs before I was due to depart? The email informed me I was booked on "the next available flight," but that was 5 days later! This was shocking - no consideration about extra hotel bills and meals it would cost me, and no consideration that business meetings would need to be cancelled disrupting the work of myself and other people. Absolutely shocking. It took me hours on the phone to eventually reach a Flair agent who found me a flight from Ft Lauderdale to Toronto two days later. This was better, but since I had left my car at Kitchener Airport it meant I had to pay for a taxi late at night to get me to Kitchener. To compound all this, I wrote a letter of complaint asking for reimbursement for the additional costs (I sent copies of the receipts) ... and did not even receive an acknowledgement from Flair, let alone a resolution of my complaint.

✅ Trip Verified | My husband and I were on the tail end of our holidays travelling to Whistler via Vancouver. We checked in bags the same time, very early before the flight was to leave. Unfortunately my bag didn't arrive with everyone else’s. After waiting at the carousel for a long time we were told to check oversized baggage even though it wasn’t checked in as this. Nothing came. We started to realise that it wasn’t just my luggage but so many that were missing. If you walked around the terminal where collections are there were hundreds of bags that had clearly arrived late waiting for owners to come back and get them. Remember when they used to say leave no bag unattended? Definitely wasn’t the case here. We filled out a missing baggage claim at the airport that clearly wasn’t lodged as we got no confirmation email about follow up. I went online to try and talk with someone however this can only be done over chat bot or email. They proceeded to ask for all the same information I thought we had given them. It’s extremely disappointing and frustrating to deal with this while on holidays for the first time in 3 years. All we are after is an immediate follow up and honesty in what has happened. Not everyone is fortunate enough to be able to replace minor this while travelling in the holidays. Family’s, young traveler’s, backpackers are not they are on strict budgets. It was so clear this is happening to more than us. Extremely disappointed. It is now 11 days on and the luggage still hasn't been found. The incompetence this airline has made with losing my luggage and the mental and emotional toll this has taken on us is terrible.