✅ Trip Verified
| I booked in March to fly to Vancouver fron Kelowna on June 29. The morning I was to depart, I tried to check in online, but there was no Flair flight to Vancouver that day. I went to the airport, because I could not get through to the customer service line. I was told at the Kelowna ticket counter that my flight had been changed to June 27 (two days prior), and there was no flight to Vancouver that day. I received no notice of this change. After escalated tempers because they offered me unsatisfactory alternatives, they booked me on an Air Canada which was flying direct to Vancouver. The other alternatives were flying to Edmonton and then back to Vancouver, or flying to Abbotsford and taking a taxi to Vancouver. I was going to a celebration of life and neither of these options was going to work, as the arrival times would get me to Vancouver AFTER the celebration. I managed to get to Vancouver, but the flight they booked me to return was three days AFTER I needed to be back. After numerous hours waiting to get through to the customer service line, and numerous emails to the "consolidation department", nothing was done and I was stranded in Vancouver. As it was the Canada Day long weekend, I was stressed for the whole duration, wondering how I was going to get home and back to work on Tuesday. Finally, after hearing NOTHING from the consolidation department, I booked a bus ticket home. I have never had such terrible service in my life. They ignore, refuse to offer any assistance for the screw-up they caused, recite the same unhelpful rhetoric no matter what you say to them, and are completely oblivious to decent service. No "discount fare" is worth the hell this airline caused me. What was supposed to be a family weekend to say goodbye to a beloved family member turned into a total farce, trying to get answers from a company that clearly doesn't care about it's customer base. And as for the rating out of 10, mine is a ZERO, except the indicator won't let me select that. Value for the money is also ZERO, as I am now out of pocket the return flight AND the bus ticket i had to purchase. Ground service? ZERO. Why was I not notified of the change in my flight? Because they didn't bother. Seat comfort? Never made it on board. Cabin Staff service? Again, never made it on board.