✅ Trip Verified
| Winnipeg to Calgary booking for January 2019. I found the Flair Air website to be manipulative and deceptive. When you research a flight, you are given a list of 3 or 4 "options". The way it is presented makes them appear to be set prices. There is nothing on the page to indicate they are variable and will go up. You can find that information buried in the huge FAQ section, but their is nothing on the actual page with prices. Nor do they say how many tickets are available at that price. Essentially they are creating a fear based reaction response. As well, when you book your ticket, you are given all the options for baggage purchase right then. Once again, it does not inform you on the actual purchase page that you have the option to purchase later (you have to dig that up from the FAQ). So they worry you into buying a ticket quickly, throw all the purchase choices at your without properly informing you of your rights, and if you are panicked into buying too much luggage, will charge you to refund them! I learned this all the hard way. I was online and purchasing my ticket, and was quoted $992 for my flight of 4 tickets. I got to the luggage choice, couldn't find the information on the fly that I could choose to book luggage later, but clearly understood that I'd have to pay to cancel luggage, so I called the centre to get the answer. By the time I got back to the website the 20 minutes window timed out. The next chance I had to start all over to purchase, the price jumped up $350! This is despite the fact that visually the flight looked equally half empty both times (you see the map when being offered the seat selection). I called the support line, and the response was "nothing i can do, and no there is no manager here to talk to." I emailed the support email, and "sorry, nothing we can do" was the repeated response. No name attached to the email, no one else to further discuss the situation in. The most demoralizing customer service I have experienced.