Flair Airlines

✅ Trip Verified | Please if you value your time and sanity - do not go with Flair Airlines even if they are cheaper. They say it is a $25 fee to check in at the airport but their online check in never works. They sent me message to check in for a reservation I had cancelled weeks ago and the check in failed but somehow they managed to charge me for adding baggage to this cancelled reservation. When requesting them to refund the charge they refuse to do so. The worst experience I have ever had with an airline.

Not Verified | Hands down the worst airline I have ever flown with. I got off my flight at at 430 and have been waiting over an hour for my baggage to come. 4 WestJet flights that had landed after we did, have already fully unloaded on the same baggage carousel. Flair is a scam. They claim low prices but charge you for every bag, personal item or checked bag. Even the coffee and water on the plane cost money and their staff is very unhelpful and rude. 0/10 recommend Flair Airlines.

✅ Trip Verified | Flair cancelled my flight home from Mexico. They rebooked in a flight 3 days later. They only fly this route sun and wed. They said it was a “controllable lack of aircraft availability. I emailed and used their chat bot with no reply. I called their assistance number They were not able to provide me with any arrangements for having to stay 3 more days in Cancun and could not tell me if there was any compensation. Which now, they say it was safety issue and they don’t have to compensate. They are not obligated to book you on a different airline as they are a small carrier. So I am out about 1700$ For my lodging and food and transportation for the 3 days I was stuck in Cancun. Their customer service is non existent. The chat bots are terrible. They never give you a live agent. There was absolutely no help for making arrangements I believe they cancelled because the flight as not full or even close. When we flew home 3 days later, that flight was also almost empty. I believe they cancelled to save thousands and thousands of dollars, then tell me it is a safety issue so they don’t have to compensate.

✅ Trip Verified | This airline didn't allow me to check in online beforehand, I tried many times, different browsers, and the application with no avail. It took me forever to speak to a representative and when I finally did, they did absolutely nothing to help me check in or amend the situation. They simply said there was nothing they can do and that I have to arrive at the airport three hours early, for a domestic flight within Canada! Bad user experience and bad customer service, I will not be flying with this airline again! On top of everything else, its 83$ to check a piece of luggage! Obscenely expensive.

Not Verified | Avoid this airline at all costs. Cancelled our much-anticipated flight (which we'd booked 1 and 1/2 months previously) with only 24 hours notice. Had to switch to an AC flight from London, ON which ended up costing us an extra $1800. Zero compensation from Flair because it was a 'controllable for safety reason' loophole. Which of course actually means 'we didn't sell enough seats so we cancelled the whole flight'. Completely unreliable airline - you cannot talk to an actual human - no phone numbers on their website. A horrible experience. Avoid, avoid, avoid.

✅ Trip Verified | The flight attendants made this the most amusing flight I've ever been on. Funny, sassy and they take safety really seriously! Would fly again just to be serenaded with more flying-themed Christmas carols. Only thing that sucked was how expensive it was to check a bag.

✅ Trip Verified | It's cheap. Delays are possible, but they are with any airline. Have some flexibility in your booking. More frequently flown routes like YYZ-YVR are safer.

✅ Trip Verified | Flair Airlines, where do we begin. 1) Cannot get a person on the phone to make any updates to the itinerary. Had an infant in arms that needed to be added so you cannot do the automated booking. This is a total nightmare talking to them via emails and their chat bot. 2) Plane slid off the runway two days before our flight so our flight was cancelled because they have no other planes. Zero Resiliency in their fleet (or lack thereof). Only found that out days later...keep reading. 3) They send an email to some address that was not ours. Never received a text or phone call to my cell number about the cancelled flight. 4) Arrived at the airport, no one at the booth, Just a print out saying flight cancelled today. 5) 12/8/2022 flight was cancelled, and without communicating with us, Flair re-booked the out bound flight for 12/13. Our return trip back home was 12/12 in the booking. Even though we could not get to Canada due to their own mechanical issues, they refused to refund the second part of the trip, stating that it was not cancelled. After getting on the phone with a person in a call centre outsourced to some other country, I asked their representative, "how can you force me to keep the return flight when I cannot get there until the day after I am supposed to return?" The answer was "This is our policy". This airline only knows how to disappoint. By offering to save a few dollars, they kill you with negligence in their customer service, fail to communicate in a reasonable manner and charge you for anything they can. Do not book with this airline. You will regret it.

✅ Trip Verified | Avoid this airline at all cost. As a small operator with a limited flight schedule and no extra planes you can be stranded for many days. They cancelled our flight twice for "controllable for safety reasons" and refused to cover hotel and meals. The catch was it had nothing to do with our planes safety. One of their planes ran off the runway and in getting it serviced, had to reallocate the plane from our route to service other routes. Customer service was terrible, the chat bot looped you endlessly and it was impossible to get any support. After 2 cancelled flights and $1000 in extra expenses, we couldn't even checkin. The app crashed with an F508 message at the exact second (24 hours in advance) that you are able to checkin online. Later, we were actually able to checkin but it put us in different rows. Even after that, it showed other passengers that my wife's seat was available for them to select. When we actually boarded the plane, several passengers had the same seat assignments. It's a complete Mickey Mouse operation. If you are still thinking about it because it's cheap, wait until you go to buy your tickets. They gouge you for everything. $120 for the flight and $260+ for the luggage. Almost forces you to pick a seat for another $17 to $35 per person each way. Want a coffee or water on your flight .. dig out your pocket book again. I can't believe they are still in business.

✅ Trip Verified | Flair Airlines has been the worst airline experience I've ever gone through. They cancelled my flight last night at 12am and told me that the next available flight is 16 days from today. Did not offer compensation or help in rebooking my flight. Keep in mind 16 days from today is December 28th and i would have missed Christmas with my family. When I finally figured out that they had another flight to night, they asked me to pay for the new flight. I eventually kept refusing to pay for a problem that wasn't mine to fix so they ended up voiding the cost. Customer service was beyond terrible - they were hard to reach and then continued to be useless and showed very obviously that they did not care. I will never be flying with Flair again and i would recommend anyone who is reading this to think twice before considering.