Flair Airlines

✅ Trip Verified | My Uncle and I sadly had to make a last minute flight due to the passing of a beloved cousin. My Uncle is a tall, large man who also has a prosthetic left leg. We were very worried booking with Flair reading the reviews. We could not check in online, but that was fine. We went directly to the check in counter. They checked us in and did all they could to find a wheel chair. We missed the pre board, but the stewards and stewardess’ came and assisted both of us with over head; they had no problem to let my uncle move seats as he was booked on the wrong side of isle. They were constantly asking if we/he needed anything. They brought us water and upon landing they got our bags and had a wheelchair right at the plane when we got off. Yes, seats are close, they don’t sell things on flight. But bring your own? It is a NO FRILLS airline. I will not hesitate to book with Flair again.

✅ Trip Verified | Upon arrival to the Fort Lauderdale airport, the Flair employees were attentive and professional. Check in was super easy when I used the email Flair sent to 'check-in', very efficient. Only a carry-on with me I whisked through security and into the departures lounge. The passenger boarding on to the Flair plane was quick and we departed on time, landed 30 minutes early in Waterloo which was wonderful. Passing through customs was fast too. All in all a fantastic flight.

✅ Trip Verified | They lost 4 planes this past weekend due to late payments. 2 of which were repossessed in Toronto. I was supposed to fly from Halifax to Toronto on Saturday, but that plane was repossessed. Your flight was delayed or cancelled for circumstances within the airline’s control. For that reason, you are entitled to further compensation under the Air Passenger Protection Regulations. You may file a claim by visiting flight disruption claimshttps://flyflair.com/travel-info/customer-service/compensation-request They lied and said it was "due to safety reasons". The plane was supposed to fly in from Toronto, leaving at 7 am that morning, but that plane was seized. They sent multiple emails claiming they would reimburse me for the new ticket since the soonest flight out was 5 days out; however, they declined when I went to ask. Option 1: Rebook your own travel (Fastest): Flair will reimburse you for the cost of your airfare. Please submit your receipt to [email protected] (subject line: 'OA Booking Receipt') and include your full name, reservation number and total requested. Your reimbursement request will be processed in one week. Option 2: Flair will rebook your travel: If you are unable to rebook, a Flair representative can rebook your travel with another airline. Please submit a request to [email protected] with the subject line 'OA Booking Request' and include reservation number, requested routes, date of travel, names and DOB of all passengers. Thank you for reaching out to Flair Airlines and inquiring about your recent travel experience with us. We have received your request for compensation with reference to the cancellation of F8149 on March 11, 2023, with service from YHZ to YYZ. Upon review, we have determined that this cancellation was due to reasons within Flair Airlines’ control and required for safety purposes {specifically based on our safety protocol or pilot in command} and is not eligible for the payment of compensation under the Air Passenger Protection Regulations (APPR). We, therefore, respectfully decline your request.

Not Verified | Flair cancelled my flight while at the gate in Toronto. I was left stranded in another province with my daughter and dog and they did nothing to help with accommodations. They rebooked me for 1 week later. I ended up booking with another airline last minute and paid more than I had budgeted. I will never trust this airline again, especially with their lack of caring and empathy.

Not Verified | Cheap flights but 100% minimum service, seats recline very little, no pouch on the seat in front of you, no screens, no USB, EVERYTHING is extra $$. Attempted to book seat selection on line, successful for passenger 1 but no way for passenger 2. On line services are a joke, don’t waste time trying to call or chat. This outfit makes Rogers look great. Never again for us.

✅ Trip Verified | They lost my bag. I say 'lost' because I have an AirTag inside the bag so I can see its location in almost real time. In the 30 days after the flight, I have sent their 'baggage handling office' more than 20 emails to follow up (this office only communicates via email, and by communicate I mean they send a generic response once a week saying they are sorry and they are 'doing everything they can'). I also talked to consumer service on the phone at least 6 times, also a complete waste of time. I requested the bag to be delivered to SJD in Mexico which is where I went 2 days after landing in YVR. After ~2 weeks they finally shipped the bag from SFO to YVR, and then YVR to SJD. But they never contacted me to get the bag from SJD! Then they just sent the bag back to YVR, and basically went dark. I am back in the US (SFO) now and I can still see from the AirTag that the bag is just sitting there in YV. Their liability is limited to ~$2K CAD for a lost bag which doesn't make me whole. The bag and the horrible customer service aside: they charged me a seat selection fee but their horrible website did not allow me to select my seat. I submitted a refund request and of course I never got a response. Online check-in didn't work, the seats are worst than other ULLC airlines.

Not Verified | We couldn’t complain about our trip on Flair Airlines from Prince George to Tucson on Feb 17, returning on Feb. 24th. It was an Economy flight, so we didn’t expect any frills. It got us to Tucson and back safely and in a timely manner. Stewardess, Mary and her staff were friendly, respectful and efficient, doing what they could to accommodate my daughter and myself. I feel bad reading all the negative reports, fortunately we never experienced any of those. My flight the rest of the way home, on a different airline, was also delayed a few times. Unfortunately, beyond their control, the weather was not the best. They did whatever they had to, to keep us safe.

Not Verified | Very uncomfortable seating and horrible timing for check in bags. Our seats were so uncomfortable and did nothing fulfil any of our expectations as we felt super clustered. After the flight back to Vancouver from Flair airlines, we ended up standing around and waiting for a half hour just for our check-in bags to be received.

Not Verified | Please do yourself for and don't even check this airline. Never in my entire life I have been so uncomfortable, delayed and staff was rude, disrespectful and awful. It's supposed to be economic but ended up being expensive as hell.

Not Verified | Since I'm stuck on a tarmac in Ottawa for an hour and a half I have plenty of time to leave a review. Can't say I have much positive to say. My flight here last week had no online check in, insisted I didn't pay for my seat or carry on, made me come 3h early to get the ticket, then was 5h late. The flight apparently had to find all of their staff last minute and every one of the poor crew had to come in on their day off. The flight back I also couldn't check in on line, and they also lost my seat and check in that I paid for. We were fortunately in time, only to sit on the tarmac in Ottawa for an hour and a half because of a gate issue. Honestly exhausting. I feel for all of the folks who had to do this round trip with small children.