Flair Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 306 reviews
3/10
No Skytrax Rating
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1/10

"a huge disappointment"

(Canada)

Trip Verified | Calgary to Vancouver. First time to fly with them and it was a huge disappointment and very frustrating! It’s not cheap at all, I just gave them a shot since they are new, but their policy, if you have a small luggage you must still check it in. There was a lady blocked me while I was going in line and asked me if I have checked in online and I must pay a fee for my small bag! I told her I travel with that small luggage all the time no problem, and her response was, ‘those are different airlines’. You pay extra $45 for that luggage which is such a money grab! Also, flight was delayed for over 2 hrs due to crew rest if they can’t handle how much guest flyers they book in, then they should not operate at all. Which they only have 1-2 flights in Calgary. This is the last time I will book with them. I am better off booking through Air Canada or Westjet. Never will I even look at flights through Flair Airlines. No star if possible in this review!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCalgary to Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never made it on board"

(Canada)

Trip Verified | I booked in March to fly to Vancouver fron Kelowna on June 29. The morning I was to depart, I tried to check in online, but there was no Flair flight to Vancouver that day. I went to the airport, because I could not get through to the customer service line. I was told at the Kelowna ticket counter that my flight had been changed to June 27 (two days prior), and there was no flight to Vancouver that day. I received no notice of this change. After escalated tempers because they offered me unsatisfactory alternatives, they booked me on an Air Canada which was flying direct to Vancouver. The other alternatives were flying to Edmonton and then back to Vancouver, or flying to Abbotsford and taking a taxi to Vancouver. I was going to a celebration of life and neither of these options was going to work, as the arrival times would get me to Vancouver AFTER the celebration. I managed to get to Vancouver, but the flight they booked me to return was three days AFTER I needed to be back. After numerous hours waiting to get through to the customer service line, and numerous emails to the "consolidation department", nothing was done and I was stranded in Vancouver. As it was the Canada Day long weekend, I was stressed for the whole duration, wondering how I was going to get home and back to work on Tuesday. Finally, after hearing NOTHING from the consolidation department, I booked a bus ticket home. I have never had such terrible service in my life. They ignore, refuse to offer any assistance for the screw-up they caused, recite the same unhelpful rhetoric no matter what you say to them, and are completely oblivious to decent service. No "discount fare" is worth the hell this airline caused me. What was supposed to be a family weekend to say goodbye to a beloved family member turned into a total farce, trying to get answers from a company that clearly doesn't care about it's customer base. And as for the rating out of 10, mine is a ZERO, except the indicator won't let me select that. Value for the money is also ZERO, as I am now out of pocket the return flight AND the bus ticket i had to purchase. Ground service? ZERO. Why was I not notified of the change in my flight? Because they didn't bother. Seat comfort? Never made it on board. Cabin Staff service? Again, never made it on board.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKelowna to Vancouver
Date FlownJune 2018
Ground Service 12345
Value For Money 12345
no
1/10

"a constant headache"

(Canada)

Trip Verified | I flew from Edmonton to Abbotsford and then back with Flair Air. Utter mistake. I have had nothing but problems since choosing my itinerary. I paid for “flex” at initial booking. They would not answer the phone lines they had provided to me. I spent hours on hold on the 1-800 line and was told I could only do things online. So I did that, still not correct. After 5+ emails, my itinerary was finalized. Checking in at Edmonton, they do not tell you that if you don’t check in online, they charge you. So I was shoved off to the side of the line until I checked in, like many others. It was complete chaos. When we finally boarded, we could not take off because they had screwed up their manifest. Even the pilot was extremely annoyed. Checking in at Abbotsford was better but now I’ve been waiting nearly 2 hours for my flight, as it’s not even here. Every time they make an announcement, they add another hour. Their staff are unorganized, not at all helpful and uncaring. Yes, you save a bit of money but you get a constant headache. Never again will I fly with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbbotsford to Edmonton
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"our luggage never arrived"

(Canada)

Not Verified | Flight was Victoria to Winnipeg, via Edmonton. My seat from Edmonton was so small, my knees jammed into the arm rests of the next row. At 6 foot 1 am I now required handicap seating? On all flights (there and back) attendance was done after we had already boarded. They seemed to lose track of who was on the flight regularly. First bag, and carry-on cost an arm and a leg. No snacks given on the flight, and were outrageously priced. After delays in Victoria, we arrived just in time for our connecting flight in Edmonton. Arriving in Winnipeg, our luggage never arrived. We have now been told we may need to wait up to 5 business days upon them finding our luggage (no time table). A number of important items were in the luggage, not only will we have to purchase them at our cost to replace, it has set us back weeks!
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVictoria to Winnipeg
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I missed my flight"

(Canada)

Trip Verified | The girls were on their phones, couldn’t get checked in so I missed my flight, no refund and they were so rude. When I called the number they gave me they said sorry can’t help you but you can re book for 290. Would not fly Flair Airlines again, would rather drive next time. Ended up booking with Westjet much better to deal with and friendly.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEdmonton to Absford
Date FlownJune 2018
Ground Service 12345
Value For Money 12345
no
1/10

"would not accommodate us"

(Canada)

Trip Verified | Edmonton to Kelowna. 24hrs before our flight we went to check-in only to find out the flight we had booked, paid for, and received an e-ticket for would not be taking 2 members of our bridal party to our group event. Flair Airlines then told us that they would not be able to get them there until 26 hrs later. They did not have any flights of their own to to put 2 people on to arrive in the same day nor would they get us on another flight through a different airline. As a large party of people we had to book many other accommodations that we’re dependent on our group size which we now do not qualify for and must bare the financial burden of. Flair Airlines would not accommodate us onto another flight subsequently purging us of hundreds of dollars in other planned event expenditures. Spend the extra $50 and get your flights through a different airline if you intend to experience the once in a life time events you had planned with your family and friends.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteEdmonton to Kelowna
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No frills = no service"

(Canada)

Not Verified | Hamilton to Winnipeg. I've been trying to reach the baggage department since my flight. They can only be contacted be email. No phone number can be supplied by Flair staff. They don't respond to inquiries. Extremely frustrating. No frills = no service?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHamilton to Winnipeg
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Would 100% recommend"

(Canada)

Trip Verified | Flew Vancouver to Calgary with Flair Airlines. Great experience. Would 100% recommend. The more support this airline gets the better for us all as they will get even better which will make travel more affordable in Canada. We have been ripped off by the airline monopoly for way too long. Make sure you read and follow the terms and conditions and you’ll have a great experience with no need to complain about fees that is your own fault for not reading. Flair has full disclosure there are no hidden fees.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Calgary
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Unacceptable customer service"

(Canada)

Trip Verified | Winnipeg to Vancouver. Unacceptable customer service. Trying to rebook for a funeral. On 3 different phone lines over 2.5 hours and still waiting for a customer representative. Had to pay for carry on luggage. When booked online they did not disclose this! Will never fly with this company again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWinnipeg to Vancouver
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"delay is over an hour"

(Canada)

Trip Verified | Edmonton to Vancouver. I was here an hour before my flight but if I was 1 second late like 59 min before departure they would deny me to fly. But since a YWG flight left late out of YWG 25 min and they have 18 passengers connecting they held our flight to wait for them to land, disembark, board, then we need an updated clearance for take off delay is over an hour. So good to know if you are late for your flight you can still board 20min after the plane was suppose to leave. I also would like to know who to charge my time to because if it was me holding up the plane they would be looking at me to cover extra expenses. Seems a little one sided and it is time for us to stand up and be heard.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteEdmonton to Vancouver
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no