Flair Airlines

✅ Trip Verified | 95% full flight. Great service and staff, good value for money. My first time, not my last. 90 minute delay due to last minute staff cancellation. This has happened to me with other airlines as well.

Not Verified | Initially we were saving about $250 flying with Flair vs. Air Canada. That lasted until we got to the ticket agent who charged us almost $350 for 2 luggage, and 2 carry-on. That would double bringing them back to Toronto. That didn't happen of course because, all though we were 75 minutes early to check-in the ticket desk closed off. The agent, "said you know you are supposed to be 3 hours early ... nothing we can do" leaving us stranded. This cost us thousands of dollars in a hotel and a flight back. Never again will we even consider a low end carrier. Lesson learned, buyer beware.

✅ Trip Verified | The worst airline that I have experienced! I haven't checked in online and I paid the extra $25 per person (ttl 3 people - 1 adult and 2 kids) check-in fee at the counter. However, they haven't given us boarding passes or told us how can we get the boarding passes. They just told us to bring our luggage to the oversize baggage and we do so. I realized I don't have the boarding passes when I went to security. I went back to the airline counter but they were closed. No airline staff to help us. Also, the customer services hotline and the chat box are useless and waste time. After that, the airport staff went to the gate to find the airline staff to print the boarding passes for us. We think that we should get on the plane just in time. But they told me the gate has been closed and the pilot had not allowed us to get on the plane. Finally, we missed the flight. I rented a car and spent extra 13 hours driving from Winnipeg to Calgary!

✅ Trip Verified | The highest delay I have ever experienced. More that 4 hours. First it was two hours then they one more hour later in the airport they start boarding 40 minutes after the time that was supposed to be take off time.

Not Verified | The worst company. They did not mail the boarding pass after the online checking and supposing it was sent to my email when I went there they said: you will miss your flight I don't care. Then I missed the flight and they didn't let me board. Had to wait 24 hours for another plane. Be careful with this company.

✅ Trip Verified | Had I known prior to my own booking I wouldn't have wasted my time being led by this company to believe it was efficient, reliable, or cheap. while flair offers inexpensive seats, the extra fees is where they prey on their users. you pay extra for sitting with your family or small children, pay to bring a backpack as a carry on and if it's "too big". The allowed personal item can only be so thick and long. to fit under chair but they measure them to fit into a plastic slot and if it doesn't, 45$+ carryon fee. The seats are jammed in as tightly as possible, even the hall is below average width. They allege to offer on flight technology / an app so you can order a drink or a snack but that doesn't work, as the app crashes constantly, the 3 people in our group tried to use it and it was not functioning. In flight wifi was also a lie. The worst part was how uncomfortable, stuffy and cramped it was. a At the end of all the addons, we could have flied with WestJet or Air Canada and had better flight security, air blowers that work to make you feel like you aren't just breathing in stagnant air, both air Canada and WestJet have more legroom in their seating, as flair has clearly modified it to make it as packed as possible. I am not a very tall person but the rigid seating and lack of any movement was noted. Most other airlines flights, you can ask for water, someone even walks up the aisle to offer you a drink. This was the worst flight I have ever taken. The layover time was originally around 3 hours, due to delays of the plane reserved for our flight extra hours were added on. At 11am we left the airport to return for the new departure of 8pm, we returned to the airport for the flight and it was delayed again til 11pm, by the time they had it ready for our departure it was nearly 1am. Everything in the airport had closed so there was no food or drinks while they extended the flight time on and on, without so little as an apology or offering of something. we arrived at our destination around 3am, much later than anticipated.

✅ Trip Verified | There are 2 main reasons for a zero rating. Upon return from Calgary to Toronto. #1. Flight F8821 cancelled 2 hours before take off without notice. Upon contacting customer service they proceeded to change my return flight from Friday March 24 to Wednesday March 29. I would receive hotel and food voucher. How can I stay for 5 days in Calgary to go home. I have to go to work March 27, 2023. #2 Spoke with customer service. I asked if there was any other way to get home, maybe another airport. She said that she could try Waterloo. They were able to get my husband and myself on a flight for March 26 to Waterloo airport. We asked for transportation from Waterloo to Lester b Pearson, where our car is parked. She said she couldn’t provide transportation to Pearson. At that point I asked about the hotel and food voucher. I was told that because I changed my return date from March 29 to March 26, 2023 I wasn’t entitled to the vouchers. I am now extremely frustrated by this situation caused by Flair’s cancellation, that has me stranded in Calgary. Staff never advised of this removal of the food and hotel vouchers because I changed the flight. It is there policy not to offer hotel and food voucher if I try to make alternate flight arrangements than what they choose to give me. I wish that was the end of the story but it get worse. I ask for a manager several times, I’m told ‘I have all of the information I need and I don’t need to speak to a manager. If I don’t like it she can change me back to Wed Mar 29, 2023. At this point I explode and request a refund. I’m still located at the airport in Calgary, where one of my fellow passengers calls customer service, they get a direct flight from Calgary to YYZ on Sunday March 26 and gets hotel and food vouchers from his representative. This is a disgraceful airline.

Not Verified | The worst experience. First off their on line checking wasn't working, then we had to line up over 2 hours to check in at the airport, that also crashed, then they gave everyone a piece of paper and pen to write their name, the pen wasn't working. More delays at the gate, plane is very uncomfortable, tight seat, everyone jammed in like sardines an hour delay taking off .. just terrible.

Not Verified | Poor customer service. Showed up on time to be denied because they would accept my photo ID or government issued temporary license. Tried getting a refund and was told I was a "no show, unable to provide ID" which was not true. Never will I fly with flair again. Its extremely unfair that your customer is out 500 dollars even when all identification was provided.

Not Verified | The worst experience. When I arrived at the airport, after not being able to download a boarding pass, I was told that I did not pay for my Pet in cabin. I had to sift through my emails to prove to them that I had paid for it. Then they refused a carry-on. I was told to go to another line up. The wait was very long. The customer service representative was rude. She didn’t like the fact that was I was a little frustrated and upset. She made me go to the back of the line up and ignored me. After arriving at the airport 2 1/2 hours early I waited so long I got down to the last hour. She then refused to give me a boarding pass saying that it was too late to board the plane. I still had an hour left. I begged and pleaded with her, and she ignored me as if I wasn’t there. Needless to say I miss my flight and had to get a cab back to Barrie Ontario. It was the worst experience I’ve ever had.